5/5
GoogleI'm in the process of purchasing a property through Reed Rains. Lauren Andrea has been very helpful with any requests I have made and the whole team are very professional. Very happy with the service so far.
Trusted Agent profile · Newcastle Under Lyme
Reeds Rains Newcastle Under Lyme reviews
★★★★★
2,040 reviews across 2 platforms
71 High Street, Newcastle Under Lyme, ST5 1PN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Newcastle Under Lyme, at 71 High Street, is rated 3.7 out of 5 across 2,040 reviews on two platforms, including 175 Google reviews rated 4.4.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
Agent replied · 17 June 2024
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Agent replied · 17 June 2024
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
3/5
TrustpilotReed Rains- Put all the hassle into moving
We Recently used Reeds Rains Castleford in September 2022 after being sold the “we will take all the hassle out of buying and selling for you” dream.We had an estate agent called Rebecca come to the property and give us an estimation of £110k-£120k, however she said go for offers over £100k when listing to attract more viewers. After speaking to other people for advice we decided to list the property at offers over £110k as we knew we couldn’t afford anything less.From the moment we said we would like to list our home through Reeds Rains we were hounded to rush to be at home for pictures taking of the property, pay for EPC ratings, and pay up front for pictures taking- this was before we had even finished doing last minute touch ups of the house which we had asked for a couple of weeks for due to work commitments . From the day the house was listed on the open market we were kept in the loop with phone calls and emails updating us of buyers offers- this was great and the reason Reeds Rains have been awarded 3 stars! We had around 10 viewers over a 3 day period and We were offered a few over the asking price offers. We were encouraged to go with the investors offer £8k over the asking price. We were ecstatic at this offer and assumed it was all good to go.Then came the issues. Reeds were happy to immediately invoice us the prices for both our buying and selling solicitors- however they forgot to instruct Homefast (the pricier company they use to save us the hassle of searching for solicitors ourselves) to process our purchase part- this held us up for two weeks and was only picked up when my partner chased why she hadn’t received any paperwork for this part. As we were buying our new property off my partners parents who have the same surname as ourselves- Homefast then proceeded to instruct the same solicitors for both parties! This had to be chased to be changed! Which again set us back.We then got the devastating news that our valuation was almost £10k less than the original asking price (£18k less than we had accepted) we were then met by what I can only describe as arrogance of the estate agent lady advising we should be grateful our buyer has offered us £110k as a good will gesture and that we should “snap his hand off” - this left us still low of the amount we needed for the deposits and fees. We had to negotiate a price and agree on a £6.5k loss offer! Our estate agent wanted to remind us that she estimated around £110k and it shouldn’t come as a shock to us! Therefore we should be happy with £111.5k - Well it did come as a huge shock after being encouraged to accept £118k originally! Homefast then proceeded to make blunder after blunder losing paperwork and instructing the process to stop - they just couldn’t get their heads around same surnames (a telephone call would have cleared this up) we were fortunate that we were buying our parents house as we could communicate between one another as to where we were in the process! If we hadn’t had this luxury I genuinely believe we would still be waiting for paperwork and the house sale still delayed.During any of this Reeds were nowhere to be seen.All parties agreed on a 1st December completion- on the day of completion our buyers solictor informed they couldn’t release the money! At this point we had got all our items off the removal van into the new house ready to move the parents out into their new house! We were forced to all live together for 8 days whilst the finances were sorted and money re requested….. such a stressful experience in itself and not a Peep from RR to keep us in the loop!! RR called two days before the expected sale date asking us to take our keys in ASAP to make the transition smoother for the buyer on the date. On the day the house finally completed we spent the entire morning trying to get in touch with RR as our buyer was once again putting the moving date in jeopardy… fortunately this did process by midday.RR made a courtesy call to our parents to make sure they had moved in and were happy and settled - our parents hadn’t even used their services! We however had used RR and paid a substantial amount to them. We haven’t even received so much as a call or a check in email since. They happily took their money on completion date and disappeared once again into the great abyss! We had other potential estate agents to select from that were a significant amount cheaper- but Reeds Rains stated they would be with us every step of the way and take the hassle out of it all. It has been the single most stressful and disappointing experience of our lives and I would not at all recommend using Reeds Rains for a house purchase or sale! I feel as sellers we were less favoured than our buyer, and often we felt talked down to as though we were stupid and should be happy at the inadequate service we were offered. A terrible experience- look elsewhere!
5/5
TrustpilotMorley Branch - Excellent Service
All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.
1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Agent replied · 17 June 2024
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
5/5
TrustpilotReads Rains Macclesfield
Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield
4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
Agent replied · 22 October 2024
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
5/5
TrustpilotDenise was most helpful
Denise was most helpful as were all staff at Rothwell branch very good all round service.
Agent replied · 17 June 2024
Hello Karen - Thank you for your review, we will be sure to pass on the good words to the team at our Rothwell branch.Many thanks,Reeds Rains
5/5
TrustpilotAbsolutely 100% would recommend… especially Andrea from the Stockton branch thank you
Absolutely 100% would recommend reedsraines, Andrea from the Stockton on tees branch as helped me from start to finish, she as got things sorted for me far more quickly than my solicitor, thank you so much Andrea for all your help advice and communication
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
GoogleLauren has been dealing with our sale and related enquiries; she is always welcoming and friendly and offers sound advice, nothing is too much trouble for her and she is willing to go that extra mile. Thank you for a great service.
5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
5/5
TrustpilotReeds rains Wakefield.
All staff at reeds rains were very helpful and good communication through the selling process was kept updated at all times. Dealt with Janet superb customer service very professional lady. Also the manager Scott Was excellent highly recommend reeds rains. Thank you 😊
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Agent replied · 17 June 2024
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
5/5
TrustpilotI had a mortgage appointment with Joe…
I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
TrustpilotExcellent service from Liverpool Branch…
Excellent service from Liverpool Branch all the staff are warm and friendly. In particular Sue Poland who looked after my flat and gave me great book recommendations too. As a landlord I'd thoroughly recommend using this company.
5/5
TrustpilotReddish branch very helpful
Jane at the Reddish has been really helpful and responsive helping me let out a property. I’ve been consistently kept up to date, and have been able to trust the team’s experience to sort out any problems which have come up
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