Strutt and Parker Lettings Newbury reviews

★★★★★ 5/5

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Wildacre Sale

We were extremely pleased with James and his team at the Haslemere office and how they handled the recent sale of our house.They proved to be very professional, pleasant and understanding in the way we wished to sell the house.Their advise on the timing to launch the house to the open market was 'spot on' and resulted in a number of viewing the in first two weeks of marketing. The house was under offer within two weeks and contracts exchanged within six weeks.Their is no hard sell at Strutt&Parker just a calm approach which gets results.

David · 12 October 2020

★★★★★ 5/5

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This is the second occasion in 12…

This is the second occasion in 12 months that I have instructed Strutt and Parker Kensington Church Street to act on the sale of family property. The need arose from the death of a close relative. I had no hesitation in instructing them again. Despite the uncertainty represented by the pandemic and the ending of the lockdown, John was able to negotiate a very satisfactory sale price and ensured the sale went through without a hitch. As before, I felt he was giving me excellent advice on which I could rely. It was proffered tactfully and sensitively, and I have no doubt that the sale went through in the satisfactory way it did because of John's abilities, care, attention and concern. In addition to the usual services he and his team went well beyond what I would normally expect, eg supervising the removal of the piano, the collection of items for sale, and ultimately the clearance of the property itself. I remain hugely grateful to John and would undoubtedly instruct him again if the need arose.David Melville

David · 6 October 2020

★★★★★ 5/5

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Strutt & Parker were great!

Strutt & Parker were great!We used S&P for our house sale and they scheduled the many viewings that they had promised and had arranged a sale within 2 weeks of our house being on the market. Katherine was very helpful from start to finish and kept us informed every step of the way. Even though we didn't buy our new house through S&P, Katherine, Sally & Harry all gave us great advice on the 2 houses we were considering and helped us decide and agree our purchase at the right price. S&P in Harpenden have advisers that are very knowledgeable, genuine and super nice too. Well done S&P!

Marcus · 6 October 2020

★★★★★ 5/5

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Our house proved difficult to sell…

Our house proved difficult to sell having been launched on the market in March 2019, we exchanged sale contracts last week thanks to the enormous support from Strutt’s Chelmsford office director Mark Davies. Mark took over the sale personally when we re-marketed in early July. There were complicated technical Land Registry problems with the sale and these were overcome thanks to Mark’s persistence, regular contact with us as vendors and with both sets of solicitors. Mark’s constantly proactive approach made the difference as did his willingness to go far beyond the call of duty. Please pass this feedback on to Mark and his line management. Overall a hugely beneficial experience and Mark Davies is a tremendous asset to your business.

Richard · 22 September 2020

★★★★★ 5/5

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Friendly, proactive and professional

I am a Licensed Conveyancer and work on some cases with Strutt and Parker. Compared to other estate agents that I work with they always go above and beyond to assist their clients in achieving their requirements. I find them very professional, proactive, helpful and they are so lovely to work with! They actually help me - if I have a problem on something or I am not getting a response they will chase where required and assist me in getting what I need. I would recommend any seller to market with them over any other agent. Selling a property is stressful at the best of times, having this type of agency on your side is a godsend and will only assist with speed and timely completions! Thanks for always being great and exceeding expectations!

Cassey · 18 December 2024

★★★★★ 1/5

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never experienced such lack of professionalism

We have never experienced such lack of professionalism. The team was aware that we are travelling 1.5-2 hours with infant twins to view multiple properties. On arrival I saw an email sent 5-10 minutes prior to the viewing saying it was cancelled because nobody could show us around due to someone calling in sick last minute. When calling the agency they apologied of course saying that the person in charge at the development as well as the agency were not around either. The developer apparently did not even know the time of the viewing hence the late cancellation. It is beyond me how nobody can cover a sick colleague especially under these circumstances and how the viewing time is unknown so potential buyers are not wasting time and petrol driving there, not to mention the effort it takes travelling with infant twins.

Shari · 23 November 2024

★★★★★ 1/5

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Horrid experience

Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.

Tee · 27 July 2026

★★★★★ 5/5

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Really recommend associate Sian Merrilees, from South Kensington…

Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!

Ana · 12 February 2024

★★★★★ 5/5

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Olivia Higginson at Strutt & Parker…

Olivia Higginson at Strutt & Parker Notting Hill was absolutely superb. She has a deep knowledge of the market and deployed it intelligently to value and market my home, getting to an accepted offer within 10 days of instruction. She also shepherded my house purchase and when I was taken seriously ill in the middle of the process, she stepped in on many levels to help get the process resolved smoothly. I cannot recommend her more highly.

Joanna · 16 November 2020

★★★★★ 5/5

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Its a 5 from us!!!

Victoria has been amazing - she sold our property after not having much success with others.

Michelle · 11 June 2025

★★★★★ 5/5

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Good Estate Agents

We have recently purchased a property through Strutt & Parker, Salisbury and I would highly recommend them. Sarah Cull has been our contact and she has been very helpful and in constant contact, updating us with any news as she gets it. The process has been complex with a few holdups due to problems in the chain, which Sarah has helped to smooth out along the way. I would definitely recommend this company for their service.

Christine · 4 February 2021

★★★★★ 5/5

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Salisbury Office

The team in Salisbury were so supportive through what was a difficult experience for me after 30 years in my previous home. They went over and above what I could have expected in terms of emotional support but were also extremely professional and thorough in ensuring the best deal. Their communication and advice was excellent throughout the process and all members of the team were engaged and involved. I couldn't have asked for more.

Judith · 19 June 2021

★★★★★ 5/5

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after doing a lot of homework to find…an agent to market our farm tom goodley

after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk

Colin · 25 September 2019

★★★★★ 4/5

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top performer for us!!

top performer for us!!Approach - this was very professional and offered a considered and thoughtful appraisal of the market as well as how our property would feature in any marketing campaignEvaluation - well here goes! We interviewed four leading agents for our area - Norwich / Mid Norfolk. One agent was a highly rated but non-city based Practice the others (incl S&P) were top drawer city operators. S&P's evaluation was 36% higher than the Rural competitor (who really didn't have a clue when valuing our home). S&P differed to the remainders by a range of +5% to +21%. At the price of our home that ranged from + £6000 up to a whopping +£400,000 !!!!!Brochure prep. No cost for pics or brochure. Pics were top quality and really showed our home in the best possible light. Took hours as big country propertySupport and Proactivity - Here's the 'rub'. As we had minimal confidence in viewing support / proactive refresh of ads etc, we did much of this ourselves - going with S&P's valuation from the start. Despite set backs; few viewings (none of quality) S&P resisted any effort to reduce the price. The market was comatose! End result - Bingo!- 4th viewing offered asking price and S&P steered the negotiations through a nail biting 3 week run to exchange. Whew!!Moral - chose an agent that will be good for your home and work with them to give viewers the best possible appreciation of all of your home's qualities. Forget quibbling. What's 1% off the fee if the Agent has little to gain from going the extra yard to get the best deal possible? I would certainly recommend the S&P Team very highly - but with the caveat - stay involved throughout and give them something to be cheery about. All salesfolks need a tummy tickle from time to time. It's really tough out there!

Edward · 24 September 2019

★★★★★ 5/5

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Sevenoaks Strutt & Parker

Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.

Nimesh · 12 August 2021

★★★★★ 1/5

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Avoid like the plague.

The Salisbury office couldn’t organise the metaphorical in a brewery. These fools chased for arrears that didn’t exist because they changed the payment date on my lease without a legal deed. This resulted in *94* emails over the space of 12 months. My profession is to pull apart bank accounts to ensure correct interest and payments have been applied to an account, I did this multiple times with their shabby accounts but they still refused to acknowledge their errors. Throughout the year in question, I was undergoing cancer investigations and they were aware that I was in and out of hospital, this meant nothing. The stress of their actions actually landed me in hospital in hypertensive crisis. These people lack humanity on a basic level. As landlords, they fare no better: I was in my property for 18 years, 14 of that under Strutt and Parker. Things were quiet until they changed the payment date on my account. This came hot on the heels of a damp report showing 96.1% damp in the property. After I complained, I was served a Section 21 under the guise of the landlord selling the property. The office lied to me, saying that the owner was selling all interest in Bournemouth, this is untrue. They are selling this flat, perhaps, but they also own the freehold if this building and that is not for sale. They refused to provide me, the customer, with a hard copy reference so that I could rent overseas. They refused to provide a managers email address so that I could escalate the complaint in the normal fashion. They left me with a spinal injury (cancer scares caused by side effects of medication) in a damp flat. It turned out it was also not fire safe. There was no fire escape, thumb lock on the front door, hard wired smoke alarms or fire doors. That said, any fire in here would likely be extinguished by the damp. The Salisbury office have harassed, refused to provide information (when they have bothered to respond to emails), been restrictive in allowing me to complain (which is a basic right!) and have continually calculated my rental figures incorrectly because they changed the date in my lease illegally. Complaint lodged with PRS. AVOID THEM AT ALL COSTS.Edit; am now facing difficulties trying to get a Subject Access Request, which is just laughable. Will update as this proceeds.

Kirsten · 20 June 2019

★★★★★ 4/5

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Great experience with very professional agency

Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)

Thomas · 4 November 2021

★★★★★ 5/5

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I do not have enough good things to say…

I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.

Brittany · 12 March 2021

★★★★★ 5/5

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I can really recommend working with Olly Trulove from the Guildford & Horshamoffice

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.

Graham · 3 June 2025

★★★★★ 5/5

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The Lettings Agent at Strutt and Parker

The lettings Agent was professional, straightforward and helpful. Part way through the process of finding me new tenants and having no assistant, she contacted Covid 19. She worked from home dealing with me as a landlord and potential tenants wishing to view my house. Kathy Billing was at all times kind, courteous and considerate. I am grateful to her for finding a suitable family for my property.

Mr · 29 March 2022

★★★★★ 5/5

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Highly recommended

I have recently sold my house with Strutt & Parker in Salisbury. They were extremely professional and efficient. Sarah Cull was an absolute pleasure to deal with at every step of the way. She always took the time to go through any details/issues with me and was incredibly supportive. It felt wonderful to have her 'in my corner'. I have no hesitation in recommending Strutt & Parker and would use them again.

Ann · 3 February 2021

★★★★★ 5/5

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Jen and the team at Godalming are amazing

Jen and the team at Godalming have been amazing throughout our buying process - we are really excited to move into our new house next week

David · 12 December 2024

★★★★★ 1/5

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Dont rent from this company

Didn't want to give this so called brilliant estate agents a one star they do not deserve it after the way we have been treated the past 3 years we have been renting from them.My first point is you ring the office for some help if there is a problems and you get told they will give you a ring back but you wait and wait and still no call back.We had a problem with the flooring in our kitchen and got told they would sort it when someone finally came out to have a look he was very surprised and said it was asbestos in the kitchen flooring when they finally decided to address this issue and get new flooring it was 9 months later walking on asbestos in my kitchen.We also asked to get someone to have a look at the bathroom due to there being thick black mould accumulating on our bathroom ceiling when we asked about this we where told to wipe it with bleach and water NOT ACCEPTABLE.And to top of this matter we are now being evicted after being there 3 years but have also heard that we are not the only people this has happened to due to 3 other families have been evicted aswell from these houses they are renting to peopleABSOLUTELY DISGUSTINGhow this company is still running I will never know no respect for tenants atall

Em · 1 September 2024

★★★★★ 1/5

Trustpilot

In competent sales staff

This salesman was either totally inexperienced, incompetent or did not want our property on their books. Strutt and Parker had valued our property for £250K less than 3 other estate agents. How could you trust this company. To add, the attitude of said salesperson left a lot to be desired. Further more we were approached by Strutt and Parker stating that they had buyers who had missed out on a sales and were waiting to buy our property like ours, which is clearly untrue as when questioned there were none.

Steven · 31 August 2024