Trusted Agent profile · Newbury
★★★★★
48 reviews across 2 platforms
64 Bartholomew Street, Newbury, RG14 7BE
Hillier & Wilson Estate Agents's office in Newbury, at 64 Bartholomew Street, is rated 4.3 out of 5 across 48 reviews on two platforms, including 46 Google reviews rated 4.2.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
1/5
GoogleWasted 4 months plus all my money and efforts in house purchase by HIDING THE CHAIN in the property till I requested a completion date. Feeling cheated by both the agents and the seller. Highly unprofessional.
Unfortunately when a vendor decides not to break the chain, this is beyond our control.
5/5
GoogleRecently sold my property through Hillier & Wilson and would highly recommend them to anybody. A very stress free experience and I would not hesitate in using them again.
5/5
GoogleThank you to all the staff at HIllier & Wilson for the great service provided. Thank you Carol for all your input and support and guiding us through the process. We look forward to our move on Friday.
5/5
GoogleI recently had the pleasure of working with Hillier and Wilson in Newbury to sell my house, and I must say that their service far exceeded my expectations. From start to finish, they went above and beyond in every aspect, demonstrating a …
5/5
GooglePeople of Google, go to Hillier & Wilson, they were WAY better than any of the other estate agents we dealt with. Their Christmas window display is also excellent, not directly relevant I appreciate but it all helps and a pleasant touch of humanity that is a theme running throughout. I genuinely did not understand what an estate agent did until I met Lorraine. I've have long assumed I was wrong that an entire industry could be a waste of time having never met an estate agent who could convince me otherwise. But Lorraine not only sorted out our sale (after a failed attempt with Purple Bricks), she also handled negotiations on our purchase, advised us through a pile of (potentially big) problems and organised half the chain we were in. I have rarely seen money so well spent on professional services and I have completely reversed my view of estate agenting as a profession - albeit most of them still appear to be...well, less good so there is clearly significant value in appointing the right agent. My concern was always paying out on fees and nothing more than a rubber stamping exercise happening (a bit cynical but it does appear to be a general problem in many industries these days), but with Lorraine there is no question that you are paying an expert who knows what she's doing and will look after you very well. So you should go there, it's a much better idea than the others.
5/5
GoogleThe experience I had was exemplary from the first valuation visit right through to completion. I had a pushy and difficult buyer and Hillier and Wilson acted with dignity and professionalism at all times and most importantly according to my instruction and interests. I was ill during the process and was in hospital for some of the period and I found the ladies in the office efficient and understanding. They worked well with my solicitor and kept me informed at all times via my requested media. I have now moved out of the area but the greatest compliment I can pay Hiller and Wilson is that I wouldn't hesitate to recommend them or use them again. I can't thank you enough!
5/5
GoogleWe sold our house through Hillier & Wilson and are extremely pleased with the service they provided. The whole team was friendly, professional, prompt to respond and helpful from the valuation and viewings through to the completion. The combination of Tony on the selling front and Carol on the conveyancing management made the whole process efficient and seamless. We have no hesitation in recommending them. A big thank you & an A* to you all.
5/5
GoogleVery professional and friendly staff, particularly Lorraine and Tony. Constantly kept us up to date throughout. Would definitely recommend and we will be using them again. Thank you
5/5
GoogleI recently had the pleasure of working with Hillier and Wilson to sell my house, and I couldn't be happier with the service they provided. From the beginning, Hillier and Wilson demonstrated an impressive level of professionalism, …
1/5
GoogleI was hoping to view a house which I was in a position to act on immediately if I liked it. The agents at Hillier and Wilson were so rude that I ended up hanging up in exasperation. I have no idea how they are in business and will not attempt to view a house with them again.
5/5
GoogleThe most helpful and professional Estate Agent I have ever dealt with. All are lovely, but Carol in particular was key in keeping all parties updated and ensuring all moved along smoothly, many many thanks!
5/5
GoogleA very efficient, helpful and friendly estate agent. Unlike most agents, they are not pressuring and very approachable. Very knowledgable with the local area and a nice independent agent. Would thoroughly recommend.
2/5
GoogleVery slow communication, below average service
5/5
GoogleHad a great experience when booking a viewing and then being shown around the property. Very professional team and conduct themselves well.
5/5
GoogleThe whole team at Hillier and Wilson were fantastic from start to finish with the sale of our property.
1/5
GoogleA shocking experience, will definitely not repeat. I feel positive customer experience is defiantly not high on the priority list.
5/5
GoogleWonderful team of great people, will definitely sell through them again. Efficient friendly well informed staff.
5/5
GoogleExcellent personal service, professional team and thorough after sales care. Highly recommended.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
