Trusted Agent profile · Newbury

Hamptons Newbury Sales reviews

4.7

★★★★★ Excellent

343 reviews across 2 platforms

58 Northbrook Street, Newbury, RG14 1AN, RG14 1AN

Part of Hamptons, see every office.

Hamptons's office in Newbury, at 58 Northbrook Street, is rated 4.7 out of 5 across 343 reviews on two platforms, including 196 Google reviews rated 4.9.

Google logo

4.9 / 5

196

Reviews on Google

This office

Trustpilot logo

147

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Newbury office, from every platform, shown as written. First names only.

5/5

Google

Ellady is the most exceptional and professional estate agent I have ever seen in my life! She was super supportive and empathetic, listened to me with great attention and tried to help me by going above and beyond. I actually don`t see her as a professional now, she is more like my friend. I am very happy with Hamptons so thank you!

Helin · 21 February 2025

Agent replied · 8 August 2025

Thank you for your wonderful review Helin. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Trustpilot

Property management

Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.

Peter · 18 March 2026

5/5

Trustpilot

The best property manager!

I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.

Phil · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave such a fantastic review. We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be. Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition. Thank you again for your recommendation and for your continued trust in Hamptons.

5/5

Trustpilot

Very pleased

We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.

Andreina · 3 September 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.

5/5

Trustpilot

Hamptons - Excellent Tenant Experience

Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.

Michael · 26 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated

5/5

Google

Ellady and the team were very helpful/friendly when looking for somewhere to rent. They took the time to understand our needs and find relevant properties. The team's communication was consistent and they made sure to follow up on our questions.

Aaron · 10 October 2025

Agent replied · 10 October 2026

Thank you for taking the time to leave us a review Aaron. We are so pleased to know that the team provided you with a high level of service!

1/5

Trustpilot

Scam company they tried to scam me out…

Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM

Cameron · 18 July 2025

5/5

Google

All thanks goes to Ellady Watson, she’s the shining star of Hamptons. She performs her role with professionalism and a friendly warm manner, excellent communication skills, and customer service. We are grateful that Ellady has gone beyond her duties and resolved problems where other staff members have been unsuccessful. She prioritises the client’s concerns and is clearly a team player. Hamptons is very lucky to have Ellady in their team.

Heather · 10 March 2026

Agent replied · 10 October 2026

Thank you for recognising Ellady's exceptional dedication to her role at Hamptons! We are incredibly lucky to have her on our team. We will make sure to let her know of your kind words and appreciation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Chloe

From start to finish, this rental process has been absolutely professional and smooth. Special thanks to Chloe for her quick responses and guidance.

Gaultier · 15 October 2026

5/5

Google

Charlotte and the team have been excellent throughout the whole moving process and I certainly wouldn’t hesitate in recommending them in the future!

Charles · 10 February 2026

Agent replied · 10 October 2026

We are thrilled to hear that you had a positive experience with us! Our team works hard to ensure a smooth and stress-free moving process. Thank you for your kind words and for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Very efficient

Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb

Anna · 30 September 2026

Agent replied · 10 October 2026

Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.

5/5

Google

I have to share the comments of the last reviewer regarding this Agency and particularly Amber. We are a family looking for a country family home, in a very fast competitive market. Amber was outstanding with communication, viewings and flexibility. We had been extremely disappointed in the manner and attitude of several agents in the Hampshire/Berkshire area. We are landlords ourselves based in the Midlands so it has been an interesting experience being on the 'tenant' side, but this agency have been first class.

E · 11 November 2023

Agent replied · 10 November 2024

Thank you for the great feedback. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Newbury was exceptional. The team will be pleased to read your review!

5/5

Google

I am writing regarding Amber Pike, an agent who showed us a house to let in Hungerford this week. Amber was not only warm and welcoming when we arrived at the viewing but she had extensive knowledge of the house and was able to answer all our questions. During the few days after our viewing Amber kept us informed of her conversations with the owner and explained a few more puzzling aspects of the property. Most of all she was available for us and always professional and cheerful. The previous day we had viewed another property in the same vicinity and there was a sharp contrast in the agent's manner and knowledge of that property. We are happy to give Hamptons this recommendation. Best Regards, Wendy and Alex Rutkowski

Wendy · 11 November 2023

Agent replied · 10 November 2024

Thank you for the great feedback Wendy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Newbury was exceptional. The team will be pleased to read your review!

5/5

Google

Fabulous experience and huge thank you to Andrew Llewelyn who helped us enormously, from our first viewing right through to picking up the keys to our new home. As first time buyers who were purchasing a property with a complicated chain, Andy was a fantastic help to us, very knowledgeable and ensured quick and efficient communication between all parties throughout. Andy provided great reassurance through our often uncertain and stressful 6 month journey to securing our dream first home and it truly felt that they were in our in our corner supporting us, guiding us through this process and looking out for our best interests. They were friendly, professional and always at the end of the phone to answer any questions we had or help calm our nerves when things looked uncertain! We would absolutely recommend Hamptons Newbury for buyers, and especially Andy if you're looking for 5* service from Day 1! Thank you again for your faultless support and guidance.

Katia · 11 November 2023

Agent replied · 10 November 2024

Hi Katia! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

The process of selling our house, which inevitably creates a degree of stress, was made so easy due to the attentiveness and professionalism of the team at Hamptons Newbury. We dealt mainly with Sam and David and they could not have been more helpful. We were kept fully up to date with how our sale was progressing after a very early viewing resulted in an excellent offer being made. This was clearly influenced by an excellent and extremely effective marketing process that had been set up. Overall we were delighted with how the whole process was handled and we exchanged contracts in what we consider record time. Our sincere thanks to the Newbury Hampton team.

Alastair · 10 October 2025

Agent replied · 8 December 2024

Thank you for your wonderful review Alastair. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

5/5

Google

We were first time buyers and the Newbury branch were a pleasure to deal with. Negotiations over the sale were a little tricky and Andrew kept us informed at every stage and made us feel like he really understood our objectives and wanted to get the sale done. Kate was also very pleasant when we met her for viewings. Many thanks!

Kate · 10 October 2024

Agent replied · 10 November 2024

Hi Kate, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Trustpilot

Juan Elkington Maidenhead

I recommend Juan Elkington Property Manager in Maidenhead - very kind, professional, prompt and understanding.

Mishelle · 19 October 2026

4/5

Trustpilot

3rd party outsourcing

Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better

Lucy · 14 October 2026

Agent replied · 16 October 2026

Thank you for taking the time to leave a review. We're pleased to hear your overall experience was positive, but we're sorry to learn of your concerns regarding the tenancy inspection process. We appreciate your comments and understand the importance of keeping occupants informed when third-party partners are engaged to carry out services on our behalf. We would welcome the opportunity to look into this further and better understand the circumstances of your experience. If you would like us to investigate, please contact our Customer Care team at customercare@hamptons.co.uk with your property details and a member of the team will be happy to review the matter with you. Thank you again for your feedback.

5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

5/5

Trustpilot

The letting team at Hamptons in Maidenhead

The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul

Paul · 19 January 2026

5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience. We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition. Thank you again for your comments and for choosing Hamptons.

5/5

Google

Chris and I were very impressed and totally satisfied with our experience of Hamptons, Newbury. The whole team was very professional, but Kate, who was our main point of contact, was exceptional. Despite one or two setbacks and a difficult market, Kate was always positive, cheerful and confident of a successful outcome. She helped us through a very difficult time and we wouldn’t hesitate to recommend Hamptons.

Irene · 11 November 2023

Agent replied · 10 November 2024

Thank you for taking the time to leave us a review Irene. We are so pleased to know that the team provided you with a high level of service!

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