Trusted Agent profile · Newbury

Hamptons Newbury Sales reviews

4.7

★★★★★ Excellent

340 reviews across 2 platforms

58 Northbrook Street, Newbury, RG14 1AN, RG14 1AN

Part of Hamptons, see every office.

Hamptons's office in Newbury, at 58 Northbrook Street, is rated 4.7 out of 5 across 340 reviews on two platforms, including 196 Google reviews rated 4.9.

Google logo

4.9 / 5

196

Reviews on Google

This office

Trustpilot logo

144

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Hamptons Newbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newbury.

What do you need help with?

Reviews

Every review we hold for the Newbury office, from every platform, shown as written. First names only.

5/5

Trustpilot

New Landlord

As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!

Kirsty · 5 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience as a new landlord has been such a positive one. Letting and managing a property for the first time can feel daunting, so it is fantastic to know that the team has been able to guide you through the process and provide the support you needed. We're especially pleased to hear your kind comments about Andzelika. Providing responsive and helpful service is something we pride ourselves on, and it's wonderful to know that nothing has been too much trouble for her. Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you with your property in the years ahead.

5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years. We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience. We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team. Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.

5/5

Google

My partner and I were moving in together for the first time this month - and came across the loveliest cottage. From initial enquiry to completion, Ellady kept us up to date with a consistent positive, can-do attitude and a smile on her face. An absolute pleasure to work with, she took a lot of the pressures of moving and replaced them with excitement. An asset to the business and a true professional. Bravo Ellady!

Aaron · 10 December 2025

Agent replied · 10 October 2026

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team member Ellady. We strive to make the moving process as stress-free and exciting as possible, and we are happy to have exceeded your expectations. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

It was an absolute privilege to have Ellady Watson help me find the perfect family home. She listened carefully to our specific needs and immediately identified a few properties, which might be suitable. Within a couple of days we had found the right property and she was incredibly helpful and efficient during the contract exchange and finalizing all details. It is very rare to find someone who communicates as well as Ellady. Even when there were no updates per se, she still checked in to let me know how things stood and what she was working on. All property searches and moves can be stressful and Ellady did her utmost to make sure everything was as seamless as possible. I cannot thank her enough for all of her help, understanding, and pro-activeness. She is one of the best agents I have ever worked with and I highly recommend her. Thank you Ellady and thank you Hamptons!

Tracey · 10 October 2025

Agent replied · 8 December 2024

Hi Tracey! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!

5/5

Google

We needed to find a property to let very close to christmas and in a short time frame due to our house sale. Ellady was absolutely fantastic, she met me at the property we were looking at, with very little notice and close to the end of the day and couldn't have been more helpful. She was quick to respond to queries and was a really good honest person to deal with. We are really happy with the house and service we have received but Ellady really stood out and went above and beyond for us to find us a property for which we are really grateful.

Vicky · 10 October 2025

Agent replied · 26 December 2024

Thank you for your wonderful review Vicky. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Google

From start to finish Hamptons have been there to help and guide us through renting our home. Ellady is a super star and made the whole process easy and efficient. Her excellent communication and friendly manner has made what can otherwise be a challenging time very straightforward. I always felt she had our best interests at heart and managed to find us amazing tenants who we are happy to leave in charge of our beautiful home. Thank you Ellady and the team from Hamptons in Newbury.

Andy · 10 October 2025

Agent replied · 10 October 2026

Thank you for the great feedback Andy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Newbury was exceptional. The team will be pleased to read your review!

5/5

Google

We recently used Sam at the Newbury office and cannot recommend him highly enough! From start to finish, he provided an outstanding service in both the sale of our house and the purchase of our new home. His responsiveness and dedication made the entire process feel seamless, even when dealing with a complicated chain. Sam went above and beyond to ensure everything stayed on track, keeping us informed at every stage and promptly addressing any issues that arose. Thanks to his professionalism and persistence, we were able to achieve completion before Christmas, which was incredibly important to us. If you're looking for an estate agent who is proactive, reliable, and truly cares about his clients, Sam is the perfect choice. We are so grateful for all his hard work and wouldn't hesitate to recommend him to anyone buying or selling a property!

Amy · 10 October 2025

Agent replied · 10 October 2026

Thank you for your wonderful review Amy. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

1/5

Trustpilot

Expensive and inadequate

Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else. Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had. Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused. So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially. We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.

Nick · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint. We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum. We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.

5/5

Google

A special thank you to Ellady who has been absolutely fantastic throughout the whole letting process. At a really stressful time, she has been consistently supportive, responsive, and genuinely helpful. Nothing has ever felt like too much trouble, and her clear communication has made everything so much smoother. Thank you!

Kate · 10 June 2026

Agent replied · 10 October 2026

Thank you for your wonderful review! We are so glad to hear that Ellady made your letting process a smooth and stress-free experience. We strive to provide excellent service and we are happy to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Google

Ellady Watson was amazing she dealt with everything with ease and professionalism, nothing was too much trouble, Hamptons are very lucky to have such a great agent in their team. I have never had such an effortless move and this was all done to Ellady.

Angie · 10 June 2026

Agent replied · 10 October 2026

Thanks for the glowing review! We are thrilled to have Ellady on our team and we are happy to hear that your move was effortless. We strive to provide top-notch service to all of our clients and we are glad that Ellady exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Excellent service

Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.

KP · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you. We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Google

David Hawkes and his team could not be more helpful or sensitive in selling my late Mum's house. Their expertise, support and guidance helped me stay grounded in what could have been a roller coaster of emotions when it came to selling the family home of 50 years to the right buyer (who would love the home as much as my parents did). I can only praise their professionalism and sensitivity. Thank you David and team for all your help from beginning to end and with selling at the right price. From one very satisfied client - thank you.

Helen · 26 May 2025

Agent replied · 8 August 2025

Thank you for your kind words! We appreciate your trust in us during such an emotional time. It was an honour to help you find the perfect buyer for your family home. Congratulations on a successful sale! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 22 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

I have been a client of Hamptons in Reigate for many years…

I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.

Graham · 12 March 2026

4/5

Trustpilot

Removal of Canting Tree Close to Shed and Fence

We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.

Sandra · 12 March 2026

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

5/5

Google

Ellady made the process very quick and easy! She’s quick on the ball and extremely patient. Thank you for all your help

Makana · 10 September 2026

Agent replied · 10 October 2026

"Thank you for your excellent 5* review! We're so happy that Ellady's quick and patient assistance made your experience with us easy and efficient. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Over 18 months Shelley Shakespeare was responsible for conducting the majority of the viewings of our home in Newbury. Without exception, each viewing was clearly and comprehensively reported and summarised immediately which we appreciated. It is clear that she understood our property and its history and always had a clear understanding of each prospective viewer/viewers. We were delighted with our eventual sale and the compliments that the prospective buyers’ paid to the service they had received on our behalf. Well done Shelley. Good job.

Jolyon · 7 April 2025

Agent replied · 23 April 2025

Thank you for your kind words and for choosing Shelley as your real estate agent! We are thrilled to hear that she provided exceptional service throughout the process and that you were happy with the outcome. Congratulations on the sale of your home. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviewsLeave Hamptons a review

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Hamptons Newbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newbury.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent