Trusted Agent profile
★★★★★
643 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas Rural's Newbury office at 51 Northbrook Street is rated 4.3 out of 5 across 643 reviews on two platforms, including 152 Google reviews rated 4.6.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
Trustpilotfantastic team
A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable
Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.
5/5
TrustpilotHighly reliable and commited team
For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.
Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.
5/5
TrustpilotCater Jonas is excellent!
Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍
Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!
5/5
TrustpilotGreat efficiency of the Wallbrook Gardens
Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.
Hi Jake, thank you for your review. It's great to hear that you are so impressed with how efficient and professional our team are and that you feel so at ease with us. Please do not hesitate to contact us if you need anything at all.
1/5
TrustpilotI would put Zero stars if possible
I would put Zero stars if possible . What a horrific experience renting through carter jonas (Marlborough). They don’t tell you all the details of property and then when you move in will make life very stressful for you with nasty - I called them “bullying” emails. What an impact they had on our health for over a year , we pulled out of a 2 year contract early as was so bad in a very damp house with a violent neighbour - they also managed and couldn’t do anything about. They are Incompetent , rude , judgmental. When I pushed back and said they hadn’t told us certain details about the property or even added them to the contract, it was let’s not point the finger and blame their employees. It’s a good job we are strong and could fight back. I will never trust them with my purchase - attention to detail is crap , they lie, and disorganised .
Hi Gilly, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this matter for you. Thank you.
5/5
TrustpilotGreat experience!
Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!
Hello. Thank you for your lovely review. We're so glad we were able to help you with the process of renting your new home! Do let us know if there's anything else you need from us.
5/5
GoogleI have nothing but praise for the high level of professionalism shown by the Carter Jonas letting team in Newbury. Fiona introduced us to our first experience in letting property. Everything was smoothed by Catherine who handled the whole negotiation with confidence and competence whilst Sarah dealt with the paperwork expertly and in a timely manner. I really can recommend them unreservedly.
Hi Peter, Thanks for the wonderful review, our teams always appreciate when a happy customer takes the time to give them feedback. We're glad we could help!
5/5
TrustpilotHelpfully referred by a friend
Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.
Hello Paolo, thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
GoogleRupert recently concluded the sale of my property It was a long drawn-out transaction due to hiccups further down the chain - a test of endurance - but he remained wholly committed to it. A source of good counsel, clear direction and reassurance both to myself - and my buyer - right through to completion. He is tenacious and massively experienced - a real professional. It has been a great pleasure to have known him.
Hi Lucy, thank you for your review. We are delighted to hear that Rupert was so supportive throughout the sale of your property. If there's anything else that we can do for you, please do get in touch.
5/5
GoogleI recently bought my first house advertised through Carter Jonas and, thanks to the guidance of Rupert, was able to go through the process with less hassle. They were quick to respond to any queries and offered any help they could when I asked for it. Overall, it has been a smooth experience with them.
Hello, thank you for your review. It's so great to hear that you had such a smooth and hassle-free experience with our Sales team, and with Rupert in particular. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotAbsolutely brilliant service from start to finish.
Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov
Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!
5/5
TrustpilotImpressed by Carter Jones Realty's superb service!
I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.
Hi Sahar, thank you for the great review! We always love to hear from our clients and are delighted that you have received such an exceptional service during your time with us. Please do not hesitate to get in touch if there's anything at all that you need help with.
1/5
TrustpilotGood luck getting anything back from deposit.
Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.
Hi Mat, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will look into this matter further for you. Thank you.
5/5
TrustpilotExemplary Estate Management: 14 Years of Personalized Care and Outstanding Service
My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!
Hi Drailton, thank you for your review. We are so sorry to hear the news about your uncle, though so pleased that you have all received such an outstanding service from Lajla and Lara over the last 14 years. If there's anything at all that you need, please do get in touch.
5/5
TrustpilotOutstanding Service
I can highly recommend the professionalism of Carter Jonas, as I have recently dealt with the Oxford branch when I purchased my property. The service I received was exemplary. Kate was personable and pleasure to deal. Communication throughout the process was outstanding which made it all very streamline. Thank you!
Hi Pamela, thank you for your review for our Oxford team. We're so pleased to have been able to help you with the purchase of your new property. Please don't hesitate to contact us in future if there's anything else we can help you with.
1/5
TrustpilotI’ve been trying speak to someone about…
I’ve been trying speak to someone about some land that’s up for sale at the Taunton branch I’ve rang twice now on Friday morning and Monday morning to be told by the receptionist that the agent will ring me later in the day as of yet nothing other than being bad manners and rude how do they sale anything if you can’t even get to speak to them ! I don’t think I would ever sell any of our properties with them if this is how they deal with potential buyers.In reply to the message below communication seems to be a in house problem? It’s only taken nearly 6 weeks for you to reply!!!
Hello, we are sorry to read your review and have reviewed this with our Taunton office. They advised that they had spoken with you about your offer and the numerous other offers on the desired plot, and that they told you that they were meeting the client later in the week to discuss this before they could confirm anything. They also advised that they informed you that you had not been successful, but apologised if the level of communication was unsatisfactory.If you would like to discuss your experience further with a member of the team, please send all details to feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotThe best property agent in Summertownm, Oxford
Carerjonas in Oxford is the one I highly recommended. Staffs are very friendly and helpful. Ryan is the first I contacted, and he has good insights and understands my needs. His colleague, Christopher and Kate are speedy response to my questions when renting too. They are professional in this field and I thank him very much for that.
Hello Raquel, thank you for taking the time to leave us such lovely feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again.
5/5
TrustpilotAfter taking advice from several…
After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas
Hello Ken, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
GoogleThe Newbury office lettings team (shout out to Monika and Jessica) provided really excellent service when I was looking for a flat in the town recently and then helped me transition into the property they found for me very smoothly. Their on-going maintenance service has also been really strong so far. Would thoroughly recommend.
Hi Chris, thanks for the lovely review, we appreciate you taking the time to let us know how we did. You know where we are if you need us!
5/5
TrustpilotExceptional service and unwavering support from Carter Jonas!
Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.
Hi Renuka, thank you for the great review! We are delighted to hear that you have received such an exceptional and 'above and beyond' service from our Lettings agents. If there's anything else that we can do for you, please do let us know.
5/5
TrustpilotSouth Kensington Carter Jonas
Marina Kimpton was my agent and she was kind, professional and easy to talk to. I had a great experience at Carter Jonas compared to other London real estate agencies. Highly recommend!
Hi Olivia, thank you for your review. It's great to hear that you are so happy with the service provided to you by Marina in our Kensington & Chelsea branch. If there's anything else that we can do for you, please do let us know.
5/5
TrustpilotThe team at Carter Jonas
The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through
Hi Graham, thank you for your lovely review for our team. We're glad we were able to help you with the sale of your home and make the process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
5/5
TrustpilotGreat service with a lovely team
Hi Toby, thank you for the positive review!
5/5
GoogleThanks to Monika and Sarah from Carter Jonas, I was able to rent a lovely flat in Newbury. These people are effective and reliable, I recommend this agency.
Hi Thomas, thank you for your review. We are so pleased that you received such a reliable service from Monika and Sarah. Please do let us know if there's anything else that we can do for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas Rural's Newbury office has 643 reviews across two platforms: 152 on Google, 491 on Trustpilot (across the whole business).
Carter Jonas Rural Newbury is rated 4.3 out of 5 across all 643 reviews, and 4.6 out of 5 on Google from 152 reviews.
Carter Jonas Rural Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
