Carter Jonas Rural Newbury reviews

★★★★★ 5/5

Google

WOW what an estate agent! Dealt with Monika who always called back when she said, never lied to me and made me feel like a valued customer! after dealing with many other estate gents in the area i genuinely felt like giving up, none of them called me back, endless lies and what i would call criminal behaviour! well Monika completely changed that for me and was a breath of fresh air! Thank you to the whole team at Carter Jones, I will 100% be recommending you to all my clients, family and friends. Thanks Lee Stocks

Lee · 16 April 2020

★★★★★ 5/5

Trustpilot

Quiet efficiency and methodical…

Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done

Anthony · 6 May 2023

★★★★★ 5/5

Trustpilot

Rupert and the team were very helpful…

Rupert and the team were very helpful and always responsive, I'm glad we chose them

Alistair · 18 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with the entire…

Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again

Michael · 20 June 2023

★★★★★ 1/5

Trustpilot

Terrible communication

Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.

Matt · 8 December 2022

★★★★★ 5/5

Google

We had a great experience buying through Carter Jonas. Ed was extremely attentive, knowledgeable and responsive. He made the whole move a lot smoother, in despite of many hurdles along the way. We couldn't fault the team!

James · 16 April 2025

★★★★★ 2/5

Trustpilot

Glad I've switched away and I won't go back again

Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.

David · 10 June 2023

★★★★★ 1/5

Trustpilot

Really disappointing rental experience with Carter Jonas

Really disappointing rental experience with Carter Jonas. We have been in a property in Bath since May 2022, and had nothing but problems. The rent is a premium rent for Bath, and the properties presented as being high end. However when we have called Carter Jonas to resolve between 8-10 issues of varying degrees, they have taken 6 months to solve. Even simple things have taken 3-4 months, whilst they try to avoid extra costs at all points. The landlord, Hearthstone properties got involved in the end, and managed to solve all outstanding issues in less than 2 weeks. This just shows how poor Carter Jonas are at customer service.In return for the inconvenience caused, Hearthstone offered us a compensation payment against our rent, as they have clearly not delivered a property as described in the contract. This has now been reneged on by Carter Jonas, who have subsequently offered 65% of the original compensation payment made by the landlord!Prior to moving to Bath, we rented a property in Richmond, London, arguably one of the top 3 most expensive places to love in the country. Our rent was only 30% more than our 2 bedroom flat with Carter Jonas, and the property was 100x times better, and customer service exceptional. So much for Carter Jonas to learn from.

Ben · 24 November 2022

★★★★★ 5/5

Trustpilot

We recently bought a property in…

We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!

Joe · 17 October 2022

★★★★★ 5/5

Trustpilot

Fulham Flat

Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.

Michelle · 15 July 2022

★★★★★ 5/5

Google

Rachel and the rest of the Carter Jonas team have been absolutely fab! We first met them when viewing our home in 2022 and they have been nothing but great. Their communication is quick and if there is ever any issues they try to get it sorted ASAP for us. I would and do recommend them to anyone looking to move out!

Charlotte · 14 March 2024

★★★★★ 1/5

Trustpilot

Lost 1 month rent without our approval

I used the agent for renting my house.

Customer · 30 January 2026

★★★★★ 5/5

Trustpilot

Sorry to see such a disappointing set…

Sorry to see such a disappointing set of reviews for CJ. Our experience with their Harrogate Office has been SO DIFFERENT. It is very difficult to restrict the number of superlatives or star rating about James Spencer, who runs the team there. We had stressful sales - and today - a purchase through him - and so we have seen him "from both sides”. He is not only the complete 6 star professional, but also counsellor, care worker, friend.. needless to say, other estate agents are available - but he is definitely a go to guy!

Richard · 10 September 2019

★★★★★ 5/5

Trustpilot

Extremely helpful team

Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.

Clarissa · 12 May 2022

★★★★★ 5/5

Trustpilot

Great estate agent

A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!

Claire · 1 February 2023

★★★★★ 5/5

Trustpilot

Great customer service!

Carter Jonas Winchester have helped me manage my property for years and they also recently sold the same property for me. They have a kind and professional team and go above and beyond to help and get things done. I would highly recommend them to anyone looking to sell or let their property. Thanks in particular to Rob and Zaza for their support and guidance, it has been very much appreciated.

Megan · 31 July 2023

★★★★★ 5/5

Trustpilot

Kate and the team have provided a…

Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle

Daniella · 31 October 2021

★★★★★ 5/5

Trustpilot

Helpful and good communication

Mr · 24 February 2026

★★★★★ 1/5

Trustpilot

Dangerously untrustworthy

Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.

Richard · 30 September 2022

★★★★★ 1/5

Trustpilot

Worst renting experience of my life.

Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now

Ruhul · 26 September 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.

Rich · 5 August 2023

★★★★★ 5/5

Trustpilot

Carter Jonas - Fulham

Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis

Howard · 18 July 2022

★★★★★ 4/5

Trustpilot

As a landlord in Fulham for 36 years

As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!

Janet · 20 August 2022

★★★★★ 5/5

Google

I have used many estate agents in the past..Carter Jonas are by far the most pleasent to deal with. They just get on with the matter in hand and don't delay or waste time in trivial matters as I've experienced in the past. Making the whole moving process much more enjoyable! I specifically dealt with Catherine, who was lovely and friendly and nothing was too much bother. Sarah was also very professional and no nonsense. Very quick and responsive to emails. Professional and friendly. Thank you very much for moving me into my new home. Louise x

Louise · 14 June 2018