Trusted Agent profile · Newbury
★★★★★
658 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Part of Carter Jonas, see every office.
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 658 reviews on two platforms, including 156 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newbury.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
Trustpilotfantastic team
A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable
Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.
5/5
TrustpilotHighly reliable and commited team
For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.
Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.
5/5
TrustpilotCater Jonas is excellent!
Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍
Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!
5/5
GoogleRupert recently concluded the sale of my property It was a long drawn-out transaction due to hiccups further down the chain - a test of endurance - but he remained wholly committed to it. A source of good counsel, clear direction and reassurance both to myself - and my buyer - right through to completion. He is tenacious and massively experienced - a real professional. It has been a great pleasure to have known him.
Hi Lucy, thank you for your review. We are delighted to hear that Rupert was so supportive throughout the sale of your property. If there's anything else that we can do for you, please do get in touch.
5/5
TrustpilotGreat efficiency of the Wallbrook Gardens
Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.
Hi Jake, thank you for your review. It's great to hear that you are so impressed with how efficient and professional our team are and that you feel so at ease with us. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleI have nothing but praise for the high level of professionalism shown by the Carter Jonas letting team in Newbury. Fiona introduced us to our first experience in letting property. Everything was smoothed by Catherine who handled the whole negotiation with confidence and competence whilst Sarah dealt with the paperwork expertly and in a timely manner. I really can recommend them unreservedly.
Hi Peter, Thanks for the wonderful review, our teams always appreciate when a happy customer takes the time to give them feedback. We're glad we could help!
5/5
TrustpilotAbsolutely brilliant service from start to finish.
Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov
Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!
5/5
TrustpilotImpressed by Carter Jones Realty's superb service!
I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.
Hi Sahar, thank you for the great review! We always love to hear from our clients and are delighted that you have received such an exceptional service during your time with us. Please do not hesitate to get in touch if there's anything at all that you need help with.
5/5
GoogleI recently bought my first house advertised through Carter Jonas and, thanks to the guidance of Rupert, was able to go through the process with less hassle. They were quick to respond to any queries and offered any help they could when I asked for it. Overall, it has been a smooth experience with them.
Hello, thank you for your review. It's so great to hear that you had such a smooth and hassle-free experience with our Sales team, and with Rupert in particular. Please do let us know if there's anything else that we can do for you.
1/5
TrustpilotGood luck getting anything back from deposit.
Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.
Hi Mat, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will look into this matter further for you. Thank you.
5/5
TrustpilotExemplary Estate Management: 14 Years of Personalized Care and Outstanding Service
My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!
Hi Drailton, thank you for your review. We are so sorry to hear the news about your uncle, though so pleased that you have all received such an outstanding service from Lajla and Lara over the last 14 years. If there's anything at all that you need, please do get in touch.
5/5
TrustpilotAfter taking advice from several…
After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas
Hello Ken, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients.
5/5
GoogleThe Newbury office lettings team (shout out to Monika and Jessica) provided really excellent service when I was looking for a flat in the town recently and then helped me transition into the property they found for me very smoothly. Their on-going maintenance service has also been really strong so far. Would thoroughly recommend.
Hi Chris, thanks for the lovely review, we appreciate you taking the time to let us know how we did. You know where we are if you need us!
5/5
TrustpilotExceptional service and unwavering support from Carter Jonas!
Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.
Hi Renuka, thank you for the great review! We are delighted to hear that you have received such an exceptional and 'above and beyond' service from our Lettings agents. If there's anything else that we can do for you, please do let us know.
5/5
TrustpilotThe team at Carter Jonas
The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through
Hi Graham, thank you for your lovely review for our team. We're glad we were able to help you with the sale of your home and make the process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
5/5
GoogleThanks to Monika and Sarah from Carter Jonas, I was able to rent a lovely flat in Newbury. These people are effective and reliable, I recommend this agency.
Hi Thomas, thank you for your review. We are so pleased that you received such a reliable service from Monika and Sarah. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotGreat service with a lovely team
Hi Toby, thank you for the positive review!
5/5
TrustpilotAbsolute pleasure dealing with Matt…
Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.
Hi Richard, thank you for your kind review. It's so great to hear that you are so impressed with the service offered to you by Matt. If there's anything else that we can do for you, please do give us a call.
5/5
TrustpilotEd was very patient and professional
Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.
5/5
TrustpilotProfessional ,courteous ,caring and…
Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.
Hi Andrew, thank you for your review. We are so pleased to hear that Naomi and her team were able to help you with letting your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
GoogleRecently used Carter Jonas to sell my late mothers house, and was very impressed by Andrew and his team at Newbury. He kept me updated at every stage of the process, and liaised with all parties involved with complete professionalism. I felt I was in safe hands from start to finish, and cannot recommend him highly enough.
Hi Deborah, Thanks for taking the time to leave such lovely feedback - our teams are always happy to hear from a happy customer! We're very glad we could help, we're always here if you need us again.
5/5
GoogleWe rented a house with the assistance of Carter Jonas Newbury. Monika and the team were brilliant throughout the process. We would wholeheartedly recommend Carter Jonas.
Hi Vlad, thank you for your review. We are so pleased that you had such a positive experience with Monika and the team in Newbury. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotUse this Agent.
I have recently sold my property through Carter Jonas in Newbury and was very pleased with the service they offered. Dealing with Edward Westmacott was very straight forward and easy. He was very professional, calm and straightforward in his approach and manner. No hype or histrionics, just solid reliable advice and service.
Hello Kewone, thank you for taking the time to leave a review for us. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotNewbury Branch - Andrew
The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.
Hi Kirsty, thank you for your review. We are so pleased to hear that you have received such a professional service from Andrew. Please do not hesitate to get in touch if you need anything else at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newbury.
