Carter Jonas Newbury reviews

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with Carter Jonas to secure and rent a home, and our experience was nothing short of exceptional. Monika Vickers, in particular, provided outstanding service throughout the entire process. Monika's professionalism, attention to detail, and genuine care for our needs made a significant difference. She was always prompt in responding to our queries, and her expertise helped us navigate the rental market with ease. Thanks to her dedicated efforts, we found the perfect home that met all our criteria. From the initial consultation to the final signing of the lease, Monika ensured that everything went smoothly. Her friendly demeanor and willingness to go the extra mile truly set her apart. We are incredibly grateful for her assistance and highly recommend Carter Jonas, especially Monika Vickers, to anyone looking for a seamless and positive property rental experience. Thank you, Monika and the Carter Jonas team, for making this process so enjoyable and stress-free!

Darryl · 30 August 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Trustpilot

Our experience with Carter Jonas was…

Our experience with Carter Jonas was brilliant. We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience. Couldn’t recommend Carter Jonas enough.

Harry · 25 August 2026

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Google

Rupert was very professional and responsive, I would recommend this company.

Chrisuk1991 · 12 May 2026

★★★★★ 5/5

Trustpilot

Good Experience: Repairs to Flat

Thanks to Rachel and Logan at the Newbury branch for securing the Landlords' permission to proceed and then smoothly and efficiently coordinating the related work required to maintain the flat I rent through Carter Jonas. Also my thanks go to Paul and Tamas who completed the work in a professional, cooperative and efficient manner and to a very high standard.I received excellent communication throughout from both teams.

Marc · 16 August 2024

★★★★★ 5/5

Trustpilot

Excellent service on house sale with Rupert Reeves of Carter Jonas

We recently moved from Newbury and had Rupert Reeves dealing with the sale for us. He was superb in every way. There were a few obstacles on the way but Rupert dealt with them all in a very professional manner. We could not have asked for a better service and would definitely recommend Rupert and Carter Jonas in Newbury.

Kev · 25 November 2024

★★★★★ 5/5

Trustpilot

I thoroughly recommend Carter Jonas

I thoroughly recommend the team over at Newbury as we recently completed what was a fairly complex land purchase. Ed Westmacott in particular was excellent. He kept all parties engaged, communicated clearly throughout, and played a key role in progressing the transaction to a successful outcome. A fantastic service from start to finish, and I would not hesitate to recommend Ed and the Newbury team

Usman · 9 October 2026

★★★★★ 5/5

Trustpilot

Great experience with Carter Jonas

I recently had the pleasure of working with Carter Jonas estate agents to sell my house, and I cannot recommend them highly enough. From start to finish, their service was nothing short of exceptional. Moreover, Carter Jonas demonstrated a deep understanding of the market dynamics, providing valuable insights and guidance to help navigate negotiations and achieve the best possible outcome.Thanks to Andrew Maddock at Carter Jonas Newbury who assisted us through the process.

Mr · 18 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!

Paris · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026

★★★★★ 5/5

Trustpilot

Carter Jonas for property sale in Newbury

I used Carter Jonas in Newbury for a recent sale. Ed was great throughout the process, good communication, professional and pragmatic approach with great support from Caroline in Ed’s absence. Got the job done in a difficult market. I wouldn’t hesitate to recommend Carter Jonas

Tim · 4 July 2026

★★★★★ 5/5

Trustpilot

Excellent lettings and sales

Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.

P · 5 August 2026

★★★★★ 5/5

Trustpilot

Smooth easy process to fix our tenancy

Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.

Ian · 23 September 2026

★★★★★ 5/5

Trustpilot

Professional and honest

We recently instructed Andrew to sell are house. The service and knowledge Andrew provided was second to none. He is extremely professional, honest and trustworthy whilst working hard to achieve the best possible outcome in what can be a stressful process. We would not hesitate to recommend Andrew and the team in Newbury. Andrew is an absolute credit to Carter Jonas. Thank you

Lara · 3 July 2024

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham were excellent

Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!

Aim · 3 January 2024

★★★★★ 5/5

Trustpilot

Great Service from Carter Jonas

I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!

M · 22 October 2024

★★★★★ 5/5

Trustpilot

Quiet and assured professionalism

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Stephen · 22 February 2026

★★★★★ 5/5

Google

Thank you Carter Jonas Newbury, Andrew has been super helpful during both the purchase and sale of my property. He has been extremely informative and very patient, and generally just been a great person to deal with. Would definitely recommend Carter Jonas to friends and family, especially Andrew.

HHR · 28 December 2024

★★★★★ 1/5

Trustpilot

Incredibly frustrated with this…

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Sarah · 30 March 2026