Every review we hold for the Nelson office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleI purchased my current house through Bayside. There were awful delays in communication. I had two months to get things sorted. In the end it took eight months. I'd ask questions to the seller via Bayside and I wouldn't get answers for like a month… Now I'm here, I'm living next door to people that are tenants through Bayside lettings. I've had to reach out to Bayside on a couple of occasions about some issues and they just don't respond - they don't pass the info on, or address the issue, they don't request more info, they just ignore. I've tried the online form, email, voicemail - really poor. Some of these issues have legal ramifications too. I suspect there's a discrepancy in service between sales and lettings, on top of the fact that if they don't have a vested interest in you as a client or customer, then you may as well not exist. This was sort of born out after everything was completed on my purchase and I needed the keys (I don't drive and Nelson has no station) - all of a sudden I was a non-entity - they became quite rude. Y'know, estate agents, it's just money isn't it - we all know that - but there are limits =/ Don't think I'd choose them to sell - but then again I'm not sure - a lack of scruples could be a plus when selling, I guess. Certainly worked for the previous owners of this place.
Scozzers · 1 July 2025
Agent replied · 10 September 2025
We take full responsibility for the missed email and voicemail messages on the 23rd/May and the 16th/June. Unfortunately, these were overlooked during a time when our team was operating with reduced staff due to two separate bereavements. While this does not excuse the lapse in communication, we sincerely apologise for the delay and have now issued a response.
You purchased your property through Bayside approximately 17 months ago. Since that time, there have been staffing changes and the member of our team who originally handled your sale is no longer with us. They were recognised for their professionalism, so we were genuinely surprised to receive this feedback. Nonetheless, we appreciate your comments and take them on board as we understand how frustrating delays can be. However, we would like to highlight that we have limited control over legal matters and timelines these are dealt with by the appointed solicitors.
Lettings-Related:
We can confirm that the concerns you raised regarding the current contract holders have been passed on to both the landlord and the contract holders, as you have indicated communication with both parties.
In line with your request, we provided you with direct contact details to allow for direct communication, which has effectively removed our involvement from this aspect of the matter. While we remain available to support where possible, please note that certain matters particularly those of a legal nature may be more appropriately addressed through the relevant authorities or legal channels.
We are committed to supporting all our clients whether buyers, sellers, landlords, contract holders, or individuals seeking guidance to the best of our ability and within the scope of our role. Being described as "just about money" is disappointing and in our view, not reflective of the service we consistently strive to provide. Of course, you are entirely free to choose the service providers that best align with your needs and we fully respect that decision if we are not the right fit.
That said, we do appreciate your feedback and will reflect on your comments as we continue to improve and enhance the service we offer.
We hope that going forward, we may have the opportunity to assist you should you need us.
Warm regards,
The Bayside Team
★★★★★ 5/5
GoogleThank you to Carla and Zoe at bayside. Many years of renting has been a pleasure and we’re sad to be leaving. Always the best communication from everyone. Maintenance always completed even when it’s been the smallest of things. Highly recommended estate agent, all the best for the future guys, much love from us all 💕 …
Vicky · 29 April 2025
Agent replied · 28 May 2025
Awh thank you Vicky 🥰 We're going to miss you! Wishing you and the family all the best! …
★★★★★ 5/5
GoogleWant to say a massive thank you to Carla and gang at Bayside! I have been renting for many years and couldn't ask for a better company to be renting off. Everything I have needed done has been done with no waiting around. They are straight …
Viv · 14 April 2025
Agent replied · 28 May 2025
Awh Viv 🥰 We're going to miss you! Wishing you and the boys all the best for the future! ❤️ …
★★★★★ 5/5
GoogleA massive thank you to everyone at Bayside for being so lovely, helpful & professional from the first point of contact, to emails and phone calls, to the valuation and of course the viewings. An even bigger Thank You to Sydney who has done …
Kim · 14 April 2025
Agent replied · 14 April 2026
We just wanted to say a big thank you for trusting us to market your beautiful family home and for allowing us to find you the perfect buyer. Your kind words mean so much to us! ❤️
- Sydney
★★★★★ 5/5
GoogleI recently bought a house through Zoe and the team at Bayside, and I couldn’t be happier with the experience. From the very beginning, Zoe was incredibly helpful, friendly, and professional. She made the whole process feel easy and …
Scott · 14 May 2025
Agent replied · 20 May 2025
Thank you for the lovely words Scott 🤍 So glad to hear you was pleased with everything! We're all wishing you the best of luck on your new project 🏡 …
★★★★★ 5/5
GoogleWe chose Bayside due to the eye catching marketing and imagery on social media and we’re not disappointed. Lee was lovely on the day of taking pictures and a pleasure to liaise with. Sophie and the team were helpful throughout and the …
Victoria · 14 February 2026
★★★★★ 3/5
GoogleSold our house through Bayside we had to chase them all the way for updates on our property then they would say we will call you back and but they rarely do
we were still moving out on the day the people moving in were sat on our driveway while we hadn't even handed the keys and while money transfers were still taking place..we did say we would hand keys to the estate agent has what should have been happened then they tried over charging on fees
Anthony · 12 July 2025
Agent replied · 10 September 2025
Thank you for taking the time to leave a review.
We were surprised to read your comments regarding a lack of communication. Throughout the process, we maintained regular contact via telephone and email and we believed we had built a positive working relationship. Had this concern been raised at the time, we would have welcomed the opportunity to address it.
With regard to the day of completion, it was agreed by yourselves to allow the purchasers to store items at the property prior to confirmed completion. We were not made aware that they would choose to remain on the driveway and unfortunately, this was beyond Bayside’s control.
In relation to the fees, this matter was discussed and an apology was given on the day of completion. To clarify, there was no intention to overcharge. Our fee structure has changed. However, in line with your signed agreement, your original fixed fee was honoured and the correction was made before any funds were transferred.
Thank you once again for the opportunity to sell your home. We’re pleased we were able to secure a successful sale for you, particularly after your time on the market with other agents.
We wish you all the very best for the future.
★★★★★ 1/5
GoogleHad a viewing council only because I was running little late top all of the woman on the phone interrupted me saying have to be there at scheduled time or cancel the viewing I asked reschedule the viewing and she said ,"we are not reschedule at this time because this will probably be gone today" customer service from this lady on the phone was absolutely awful will never use them again
Edemilson · 5 September 2025
Agent replied · 10 September 2025
Thanks for your feedback, Mr Rodrigues we’ll take you comments on board.
We understand delays happen.. however, you called that morning to say you’d be 30 minutes late. A delay of that length would have caused knock-on disruption for other confirmed clients and staffing diary schedules, so unfortunately at that time we could not hold the slot.
Given there were multiple viewings that day and applications were anticipated, we paused further viewings to avoid disappointment. As advised to you, if no application proves successful and viewings are resumed, we will contact you directly to rearrange your appointment.
We’re sorry you feel dissatisfied with our process and wish you every success with your property search.
★★★★★ 5/5
GoogleI made use of the landlord rescue service and am really pleased with the outcome. Zoe was extremely helpful and knowledgable. All of the contractors Bayside use are incredibly professional and accommodating. Great service.
Morgan · 14 March 2026
★★★★★ 5/5
GoogleAbsolutely fantastic company Carla is awsome and she as a brilliantly team are always helpful and understanding, helped Me secure a tenancy 3 times no Fuss Been with Them for Almost 6 years heres To Many More would recommend to anyone if your a buyer seller or a renter top service 5 stars!
Frayney · 22 March 2025
★★★★★ 5/5
GoogleBought my first property through Bayside Sophie was very professional and helpful through the viewing process and at the end doing a follow up call see how my move was going
Aaron · 30 October 2025
★★★★★ 5/5
GoogleNatasha, Carla, Sophie and the Bayside team have been very helpful as I sold my house and I looked to buy another. The sale of my house was smooth as it could be, minor bumps, but Bayside where there to help. Natasha kept me in check making sure I was doing everything I needed to and answered all my questions. Carla did a great job of showing the house and getting a buyer lined up. Sophie was quick to recognise the tpye of house I was looking for and would point out potential buys. Thank you to the Bayside team.
Robyn · 12 June 2023
★★★★★ 5/5
GoogleCarla and her team are the ultimate in professional customer focussed service. We have been absolutely blown away by the service we have received for what was a complicated situation around the sale of our property. We were desperate to sell but our situation was far from straight forward, but Carla just arrived and sorted everything out, we really can never thank her enough for the stress and money she has saved us, and in every contact her whole team have been fantastic. I would never sell a property with anyone else, Bayside every time for us. Thank you Carla x
Helen · 12 June 2023
★★★★★ 5/5
GoogleI highly recommend Bayside, who recently sold my house. Professional service absolutely no issues. I mostly dealt with Sophie & Natasha who were fabulous but all the team were friendly & helpful. I was especially impressed with Lees photography and video skills, which brought out the best of my house. The video and photos went live the same day & I received an offer over the asking price literally a few days later, after the first viewing. Unfortunately as sometimes happens this sale fell through a couple of months later, through no fault of bayside. My house was immediately listed again and I had lots of viewings and within a short time I received another offer. My sale completed last week no issues. Bayside have a strong social media presence and a much more modern approach to selling. I was able to monitor when viewings were booked and when they had taken place via my online account in real time. I also had regular updates via text alerts, emails and phone calls. It was a pleasure to deal with Bayside and in my opinion they really do leave the other estate agents in the dark ages
Janeen · 10 June 2023
★★★★★ 1/5
GoogleRented a house in cae llwyndu. Which was the more wost idea. The defects were never fixed. I spent my time cleaning this house and living with the owner's things in the middle of the house. he never took it out. And they want to keep my deposit now. I'm sure there are more honest people than this agency. do not be fooled and do everything in writing DOWN, if you do not want to regret it.
PoM · 12 June 2023
★★★★★ 5/5
GoogleI recently purchased a property in the area via Bayside, and it was very smooth every step of the way. I was impressed with the whole team at Nelson, and particularly Natasha who was always very prompt and efficient in responding to my queries. They made the whole process for me very easy, and kept me informed of key stages in the process. I would have no hesitation in recommending Bayside. Many thanks to the whole team.
Doug · 12 June 2023
★★★★★ 5/5
GoogleWe had a brilliant experience with Zoe from Bayside when purchasing our new home. It was a complicated and lengthy situation that was handled with expertise, professionalism but also with a very personalised approach. It felt like Zoe was …
Claire · 14 April 2025
★★★★★ 5/5
GoogleWe have recently sold our house with bayside estate agents and I must say how professional the whole service was. The valuation, the professional photographer, the virtual tour and the write up on our house was all we could have wished for.
There was always someone at the end of the phone whenever you rang them and if that person couldn’t answer your question someone would ring you back with the answer.
I would highly recommend bayside if your thinking of selling your house. 10 out of 10
Paul and Carole CarpenterPositiveProfessionalism
Paul · 12 June 2022
★★★★★ 5/5
GoogleAs a bereaved family it has been a really difficult time selling our family home, Carla and the team at bayside made the sale seamless and they supported us as a family to the very end, Carla came out and advised us at the very start and gave me an overwhelming don’t worry we will take care of it for you, and she did just that! would I say to any bereaved family use them TOTALLY!! If I could score them more than 5 stars I would!! Carla your team are a credit to you and thank you for supporting us during a really difficult time.
Tracey · 12 June 2022
★★★★★ 5/5
GoogleHere is our story: the first time we started looking for a house and started with the phone calls to book appointments to view some houses I was praying that the house we would like to purchase will be sold through Bayside. (They were the most responsive and professionals from all the estate agencies that we had viewings). From the first phone call until we had the keys they had offered the most professional service that we encountered since we are in Wales. Thanks to Sophie Tudor (Bayside estate agent) our purchase went very smoothly and we are settled in our dream home. We viewed the house on 22th Of April and had the keys on 30th of July. We are very pleased with everything and our 1st recommendation would be Bayside both for selling and purchasing a house. Thank you Bayside and Thank you Sophie!PositiveResponsiveness, Professionalism
Andreea · 12 June 2022
★★★★★ 5/5
GoogleAfter a bad experience with another agent and my house sitting stagnant on the market for a while a friend recommended bayside. I called the office and had a free valuation booked with in 48 hours. Carla came to my house and talked me through the the services that bayside offered, I have to admit I was impressed, Lee the professional photographer came and took the most amazing photos that really showcased the house and the house was on the market the next day, the house sold shortly after.
I had a few hiccups with the survey on the house but Carla and the team sorted it all for me. They liaised with both the solicitors and the buyer on my behalf, all I had to do was pack my stuff and they took care of the rest!
Thank you team bayside for your outstanding service, I would highly recommend.
Sophie · 12 June 2021
★★★★★ 5/5
GoogleCarla demonstrated professionalism and determination to help us sell our property. It certainly wasn’t plain sailing during the period of the Covid pandemic. We followed Carla’s advice throughout and during periods when we felt the market wasn’t active her encouragement kept us going.
We of course weren’t her only clients however any request to speak to her were always replied within timescale promised. It wasn’t all plain sailing and there were some personnel changes in the office which did impact us frustratingly during the sale process.
The support, knowledge, determination and personal drive to deliver our sale went beyond what we have experienced with previous agents.
Thank you very much Carla and the team at Bayside Estates.
Robert · 12 June 2021
★★★★★ 5/5
GoogleWell what can I say about Bayside....... just WOW! From the moment Carla came to value our property to Lee taking fantastic photos(even returned to take more photos in the sun) to the team that Carla has working for her. Look no further if you want to sell your house, the whole team are friendly, but professional and each and everyone of them went over and above!
If ever I move again I would not hesitate to use Bayside. Simply the best!
Carla is an absolute diamond and will either sell your house or find you a house that is suitable; she knows exactly what you are looking for!
I cannot thank her enough, well done everyone at Bayside!PositiveResponsiveness
Julie · 12 June 2021
★★★★★ 5/5
GoogleI asked 3 local estate agents to value my property and to discuss each of what their services entail, as well as their fees. Carla was the only agent who showed genuine enthusiasm in my property and confidence in her ability to get it sold. Their fees are very reasonable. We opted for the package price where a solicitor was included to represent us for our sale. I will be honest and say that I was slightly apprehensive as I wasn't sure what sort of service we would be receiving as normally I would instruct a solicitor based on my research. However, Tracy from Lewis and Lines was fantastic. The best service I have received from a solicitor.
The team at Bayside are very proactive and helpful. I mostly dealt with Zoe, who was very polite and always acted promptly. I'm super pleased with the service I received and I can't recommend them enough!
Laura · 12 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
