Every review we hold for the Nelson Quay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have no hesitation in recommending Brett Property. Alex and his team have worked tirelessly to successfully achieve the sale of my property. It was a lengthy process to say the least (through no fault of Brett’s). Their professionalism, kindness and patience are second to none. Regular updates were a very import aspect of the sale for me, and these were provided throughout the whole process. If they didn’t have the information, they very quickly provided it.
A special thanks to Alex, Alysha and Taylor ⭐️⭐️⭐️⭐️⭐️
Fiona · 25 March 2026
★★★★★ 5/5
GoogleAfter trying to sell my late mother in law’s home, unsuccessfully with three different local estate agents over a three year period, a friend of mine recommended Brett Property (as he had sold three properties with them) and gave me Alex’s contact details. It all moved pretty fast from there with a valuation, agreed terms and an offer from a buyer even before the for sale sign went up! We accepted and an exchange date was set for January this year. However, at the 11th hour the buyer pulled out, and we were really disappointed, but then Brett Property seemed to pull out all the stops and within a week we had a new offer from a property developer contact of Alex’s. In just over a month from that point, the house is now sold. Given our totally positive experience, we would wholeheartedly recommend Brett Property to any local seller and advise caution going with some of the longer established agents that are simply not proactive enough in selling properties or newer ones that seem to just rely on online enquiries through Rightmove and the like. Thank you Brett Property, and a special thanks to Alysha and Alex.
Antony · 15 March 2026
★★★★★ 5/5
GoogleI have rented my house through Bretts for 13 years and have first class service throughout those years.
I now have a property up for sale with them and Alex and his team have been extremely helpful as I don’t live in the area they have kindly seen to a lot of small things to save me a 360 mile trip. Alex and his team have gone above and beyond.
Very professional and sold my house very quickly, they are all very experienced.
Heather · 15 February 2026
★★★★★ 1/5
GoogleI wanted to provide feedback about my recent interactions with Brett Properties, as the experience was far below the standard I would expect from a customer-facing service.
Throughout our communication, the tone was consistently blunt, dismissive, and unhelpful. Calls felt transactional rather than supportive, and at times I felt that asking routine questions was an inconvenience to staff rather than part of their role. Simple accommodations, such as offering a virtual viewing when I could not attend in person, were not suggested or even discussed. This lack of flexibility and guidance made the process more stressful and unnecessarily difficult.
As a first-time mover, I expected clear, patient, and supportive communication. Instead, I felt that my concerns were routinely minimised and my attempts to engage were met with cold, detached responses.
I hope this feedback is taken constructively, as there is a clear opportunity for improvement. In particular, I would recommend:
• A warmer and more patient tone in all client communications;
• Proactive solutions for clients who cannot attend in person, such as virtual or video viewings;
• A general approach that demonstrates willingness to help rather than simply process transactions.
I would appreciate confirmation that this feedback has been received and passed on to the relevant team. I share this in the hope that future clients, particularly first-time movers, are not met with the same rudeness and unhelpfulness that I experienced.
(Added feedback after your response): I was disappointed to see that my concerns were not acknowledged or addressed directly. Rather than taking accountability or showing any willingness to reflect on the customer experience I described, your reply sought to dismiss my feedback as “unfair” and justify your own position. This defensive approach is inappropriate for a customer-facing business, particularly one that operates within a regulated industry such as lettings.
I understand that companies have internal policies about viewings and procedures, and I do not dispute your right to set those. What I raised concern about was not the policy itself, but the manner in which communication was handled - namely, the lack of courtesy, tone, and consideration for customers’ individual circumstances. Those points were ignored in your reply.
A professional response would have acknowledged my experience, shown some understanding, and clarified your position respectfully. The fact that this was not done, and that my comments were instead met with defensiveness, reinforces my concern that there is a broader cultural issue around accountability and customer service within the company.
I will therefore be forwarding this correspondence to the relevant redress body for letting agencies for their review. As you will know, all letting agents are required by law to belong to an approved redress scheme - either The Property Ombudsman or the Property Redress Scheme - and I will confirm which one you are a member of before submitting my complaint.
Tilda · 15 November 2025
Agent replied · 15 April 2026
I’m sorry but this review is totally unfair. This will be seen in the numerous positive reviews we have about our customer service level and experiences with the company.
We have built the company through hard work, dedication and customer service over the last 13 years. Your grievance comes from the fact we explained to you politely that it would be strongly advised that if you wish to sign a contract to rent a property then you need to see the property. Lettings contracts and the process of renting a property are a serious commitment and not seeing the property would leave the landlord feeling they are in a vulnerable position. You asked for a virtual tour which we do not offer for lettings again given the fact the we feel the client moving in or might I add a representative should see the property. Nevertheless we put your applications forward to the landlord for their decision, not our decision we are the letting agent. Unfortunately the landlord decided to go with other parties.
★★★★★ 5/5
GoogleFrom a buyers and sellers perspective nothing but praise for this small family run team. Went above and beyond and was informed every step of the selling then buying stage. Would highly recommend Alex and his team to anyone thinking of selling or buying a house in the future.
Guto · 15 November 2025
★★★★★ 5/5
GoogleFrom seller's point of view, Alex's valuation was accurate and realistic, and his knowledge of the local market exemplary. Ellie was excellent, super-efficient with frequent updates and always contactable. Communication declined later in the process when another employee took over the file. However, out of all the estate agents I have dealt with over the years in Pembrokeshire, I would recommend Brett as ethical, expert and the definitely the best choice.
Anna · 18 September 2024
★★★★★ 5/5
GoogleHad a great experience with Brett property. Alex was extremely professional and knowledgeable. Really good communication throughout the sale process. Would definitely recommend them. Thanks again
Matthew · 15 November 2025
★★★★★ 5/5
GoogleExcellent service, very informative and knowledgable when dealing with the assessment of my home. Highly recommend. Taylor and the team were Great
Geoff · 15 November 2025
★★★★★ 5/5
GoogleHave purchased two properties with Brett Property and find them professional and friendly, always on hand to help with queries. Would highly recommend, the same for rentals too, look forward to doing more business with the team
Karen · 15 November 2025
Agent replied · 15 April 2026
Thank you so much Karen for your positive feedback it means a lot to myself and the team ! Hope you are enjoying your exciting new home, look forward to discussing more with you in the future.
Alex
Brett Property
★★★★★ 5/5
GoogleVery good service from all the staff especially Ellie who was dealing with our sale.Always responded to our calls and e mails and on occasion had to tolerate my frustration with the whole process.Her colleagues Sarah and Taylor always …
Denise · 15 April 2025
★★★★★ 5/5
GoogleVery helpful staff who patiently guided me through the process. I was kept informed at all times. I am forever grateful to Ellie and Claudia for chasing up those involved in selling my property. There was always a cheery welcome each time I called at the office. I would recommend the team.
Gillian · 18 October 2024
★★★★★ 5/5
GoogleWe've just completed on our House Sale with Brett property and the team were fantastic from start to finish. Having previously bought with Brett we knew the company already. Delighted with the service and in particular the customer service from the staff in the office.
Patrick · 15 March 2026
★★★★★ 5/5
GoogleAmazing Customer service from start to finish,.
Always keeping us updated, and offering helpful advice nothing is too much trouble, I would 100% recommend this company again and again, and will definitely be happy to use Brett properties every time.
Valerie · 1 April 2026
★★★★★ 5/5
GoogleAlex is excellent at what he does, he is very professional and helpful. They give you good advice, listen to what you want and advise you what you need. When we put our house on the market we came up against many problems. Alex was always available to help us. Although we eventually had to take our property off the market I would not hesitate to use Brett property again in the future. I highly recommend this estate agent.
Rachel · 7 July 2021
★★★★★ 4/5
GoogleThe start was good Alex was fast to come round and he made very good photos for the sale of the Flat. The Flat had an offer with in a week.
The end off the sale which took 4months Alex was doing quite a few phone calls to try and get it finished which was good of him
The reason not 5 stars is when everything was exchanged he didn’t go to Tenby to give the new client the key of the Flat they had to drive to Milford Haven to pick it up this I found not professional considering they had just been paid £1200 for the sale just a little more off an effort there would have been nice
Defres · 7 July 2020
★★★★★ 5/5
TrustpilotBrett recently marketed
Brett recently marketed - and sold - our property. Locally they have a sound reputation for professionalism and integrity, so we trusted them with the business.
Rex · 18 May 2026
★★★★★ 1/5
GoogleThey are extremely rude. Have no concept of customer service.
Ran · 15 December 2025
Agent replied · 15 April 2026
Ran
We have searched your details and cannot see where we have had dealings with yourself?
★★★★★ 5/5
GoogleVery helpful and understanding when a problem arose in the short chain. Claudia kept me up to date with any information as she received it. Would highly recommend Brett property.
Peter · 18 October 2024
★★★★★ 5/5
GoogleBrett properties sold a property for us, Alex was very professional, and plain talking, no fluff, Ellie was always contactable, and responses were prompt and the right amount of detail. Overall a pleasant experience during what could have been a stressful time. Alex’s valuation was realistic and accurate.
Mark · 28 August 2023
★★★★★ 5/5
GoogleVery great landlords, letting process was very fast and simple, any issues we had during the tenancy was resolved very promptly, Molly was great!
Y · 20 June 2024
★★★★★ 5/5
GoogleIncredible knowledge of property in the area. Honest with all feedback and communication first class. The experience shared across Alex and the team is 1st class. Really trust Alex and the Brett property team.
Keith · 28 August 2023
★★★★★ 5/5
GoogleI’ve recently bought through Brett Properties and their service was great. Ellie was my main point of contact and she was friendly, efficient, and always willing to chase things up when needed. Thanks 🙂 …
Amy · 26 July 2023
★★★★★ 5/5
GoogleBrett. I'm not one to do reviews but i felt the service we have received from Alex and Gaynor was excellent. The communication right through to getting the keys for Harbour View, Tenby was brilliant. Many many thanks, Ann & Andrew Price.
Andrew · 10 September 2022
★★★★★ 5/5
GoogleAlex & Gaynor were extremely helpful and professional in helping us secure our new home. Gaynor dealt with any queries that we had efficiently, the whole process from offer to completion took some time but this was purely down to COVID.PositiveResponsiveness, Professionalism
Neil · 30 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
