Welvan Property Services Ltd reviews

★★★★★ 1/5

Trustpilot

This estate agency are absolute rogues

This estate agency are absolute rogues, liars and deliberately mislead us on a house purchase near Neath. They sold us the house from hell, literally. When I phoned them to complain, they commented that the house was now my problem, not theirs. It was like the house that jack built and cost me over £35,000 to try to fix, but to no avail. Ultimately, the place needed a LOT more spending on. One experienced builder told me the best thing for the house was to knock it all down and start again from scratch, he said it was the worst house he had ever seen. So please BEWARE buying anywhere from this terrible and dishonest estate agency.

Ter · 30 May 2026

★★★★★ 5/5

Google

We were with Welvan for 3.5 years as customers. From day one through to end of our occupancy they were brilliant. The communication was excellent and we were always well kept in appointments and up to date on checks etc. Our landlord was lovely and he worked well with Welvan too, making it a smooth process and left us feeling safe, secure and comfortable. If ever we had an issue we would report it and it would be acknowledged very quickly, with a response and update on any repairs needed etc. Open and honest during home visit too and helpful with guidance on maintaining the property. I've worked with some terrible agencies, but Welvan are deffo in the top! 👍 Would recommend 100%

Stacey · 13 April 2026

★★★★★ 1/5

Google

Welvan has been nothing but a disappointment. No contact or communication. My house was up with them for 8 months and not one viewing, just said there were potential viewings and nothing more. Even though they knew there was a court order on the property and both parties were to be informed and involved, this was totally out of their expertise and really didn’t follow the court order. After ringing and leaving emails, they never came back or even answered the phone just treated me like a stranger.. Very unprofessional, and shocking customer service. Staff very unprofessional, unhelpful, and dismissive of any legal requirements I was entitled to. Advice to anyone…..stay clear of Welvan.

Stephanie · 16 March 2026

★★★★★ 5/5

Google

We recently bought our first home together in Baglan. We can't thank Sian and Camille enough. Sian was absolutely fantastic and helped us so much. She was excellent and prompt in communicating between us and the vendor and the solicitors. She truly was a god send and compared to all the other estate agents we dealt with over the course of a year, welvan were the most helpful and informative. Camille and Sian Thank you so very much for making this process so easy and as stress free as possible, if it wasn't for you guys it wouldn't have gone so smoothly in the end. Thank you and I hope you enjoyed the flowers and chocolate!

Lucy · 16 April 2022

★★★★★ 5/5

Google

Thank you so much to all the team at Welvan, but particular mention goes to Sian who was marvellous throughout what was, at times, a very frustrating process. We were in a chain of four parties and Sian kept in constant contact to update us on what was happening with everyone. It was clear that she had a good relationship with the other agents in the process as she was often able to give us answers ahead of our own solicitor whenever we encountered difficulties. Having bought and sold a number of properties previously it's safe to say that Sian was the most communicative and knowledgeable agent of them all. We really felt that she was in our corner and looking out for us. Thank you again; we're so happy to have (finally!) completed on our sale.

KJ · 16 April 2022

★★★★★ 1/5

Google

Had a phone call from Howard, who provided a valuation for the property, and because I arranged a sale with a private buyer who was NOT introduced to me by Howard or Welvan, Howard was abusive, swearing and extremely angry during that call. I have never experienced such a disgraceful and disgusting customer experience which was extremely close to becoming a police matter. Welvan does NOT deserve any customers if that is considered acceptable behaviour from this estate agent.

Eureka · 16 April 2022

★★★★★ 5/5

Google

Welvan were nothing short of brilliant with our house sale. It was difficult but Sian was there and supported us every step of the way. Highly recommend

Chris · 3 March 2025

★★★★★ 5/5

Google

Thanks so much for your kind patient and transparent support during the purchase of our beautiful home. We are very grateful for your great service and attention to detail. Thank you!

Liz · 16 February 2026

★★★★★ 5/5

Google

Hats off to Welvan Property Services for being absolute rock stars in the world of renting! Sian Harris provided me with exceptional service during my stay in one of their properties in Briton Ferry. My stay there has been nothing short of fantastic. Whenever I had a question or needed maintenance assistance, Sian responded timely, no questions asked. She is very kind and understanding. The team's dedication to their tenants is truly commendable. If you're on the lookout for a reliable, tenant-focused property service in Neath and Briton Ferry, Welvan Property Services is the way to go. Trust me, you won't be disappointed!

Chedza · 12 April 2024

★★★★★ 5/5

Google

Very happy with the service provided by the Neath office. They were a joy to deal with and made the whole experience easier for me. Would recommend using this estate agents every time. Thank you Howard, Ceri . Sian and the team.

Helen · 16 April 2023

★★★★★ 5/5

Google

Just completed the purchase of a flat in port talbot, welvan and in particular Sian were first class, they were patient, helpful and professional. I would recommend this company to sell any property anytime. Big thanks and all the best 🤝🤝 …

Clive · 16 April 2023

★★★★★ 5/5

Google

We have just bought a property which was advertised by Welvan. We had a really positive experience. Can not fault their communication from start to finish. Everyone was so friendly. Sian kept us informed at every stage and was always polite and professional. Her colleagues also made sure we felt valued as customers. Thank you again

Trish · 22 June 2019

★★★★★ 1/5

Yell

Very Bad Experience

I had viewed a property in 2021 and liked a house. In order to hold the property down i paid £100. But the lady in charge kept on delaying her replies back to us. So we had go a different way and book a different house. For which she got annoyed and blocked me on her system without ever informing me. Now after this long i tried applying for a different house to rent and they say that I'm blocked in their system ! and there is nothing i can do. Lost £100 and still got blocked.Never seen anything as stupid and bad ever !

HardikS-3 · 6 February 2023

★★★★★ 5/5

Google

As a first time buyer everything can seem a bit daunting but Sian at Welvan was efficient and made the whole process of buying a property so straight forward, it took all the stress away. Communication was excellent and any questions I had were answered promptly. I'm now in my new home and wanted to say a massive thank you for helping me onto the property ladder.

Michael · 9 January 2024

★★★★★ 5/5

Google

As a first time buyer everything can seem a bit daunting but Sian at Welvan was efficient and made the whole process of buying a property so straight forward, it took all the stress away. Communication was excellent and any questions I had were answered promptly. I'm now in my new home and wanted to say a massive thank you for helping me onto the property ladder.

Michael · 24 September 2023

★★★★★ 1/5

Yell

Disgraceful & Disgusting Communication from Welvan

Had a phone call from Welvan Property Services Ltd., who provided a valuation for the property, and because I arranged a sale with a private buyer who was NOT introduced to me by Welvan, the representative of Welvan was abusive, swearing and extremely angry during that call.I have never experienced such a disgraceful and disgusting customer experience which was extremely close to becoming a police matter.Welvan does NOT deserve any customers if that is considered acceptable behaviour from this estate agent.

Eureka1963 · 18 April 2022

★★★★★ 1/5

Google

Where do I start. It seemed that to begin with these people were being helpful with the purchase of our new home, however the seller was making it difficult, forgetting to book appointments for evaluation and didn't have a property they were trying to move to buy. We offered welvan/seller the chance to remain in the property after the sale for 2 months so they could find new accommodation. The seller and welvan wanted me to sign a contract allowing the seller to remain in the property indefinitely until they found a house they wanted and nothing else short of that. In what real world does a seller put a house on the market and expect to remain in the property and get the estate agents to back him up which they did. A house for sale is to be sold not for the seller to pocket £130k and keep the house. I found this approach from welvan laughable that they could even think to suggest this despite us allowing the seller up to two months after the sale to stay there. They were also rude to me about me discussing my possible purchase of this house to friends and family and told me I am not to discuss or involve anyone else on this... So I'm not sure if they are actually estate agents or adult minders here but I sure didn't appreciate being spoken to like a child by Sian. No return of calls unless it was to give bad news or grill me for something they didn't like. Rearranged appointments for viewing the house 3 times. Miscommunicated important information between myself, mortgage lenders and the seller and whenever it was their or the sellers fault tried to pass the blame on to the people and parties I had instructed on my behalf to help with the sale. I would of loved for this sale to have worked out but these are very unprofessional people and it seems I'm not the only one by reading the comments who've got the same opinion. Will not recommend at all.

Rob · 16 April 2022

★★★★★ 5/5

Google

Very friendly and helpful with our house purchase. First house we were buying with them fell through due to the seller withdrawing (thankfully at an early stage!) and then the second went through two weeks ago, though Sian had to do some very helpful chasing of solicitors when an issue halted everything. We found everyone we spoke to there very helpful and friendly. Thank you to everyone at Welvan and sorry for how many times I called you!

Louise · 16 April 2022

★★★★★ 5/5

Google

Howard is very much the professional - courteous, friendly, very down to earth and knows the property game back to front and inside out.

Jules · 16 April 2022

★★★★★ 1/5

Yell

Poor rental experience

Having rented a property from this company. I feel they were unprofessional, unhelpful, not trustworthy with their promises, asked for additional money upfront which was not discussed prior to signing for property. Had to pay in cash? Why this a business. Property had repairs outstanding which they said would be corrected before moving in. Still outstanding 6 months later!! The property was damp, leaking water kept promising the repairs however could not live there anymore, moved out. I returned to my previous landlord who was happy to see me return. Did not return my full bond as they said carpet not clean however I had the carpets cleaned professionally before moving out. I would not recommend this rental agency to anyone.

CarlB-391 · 23 September 2020

★★★★★ 5/5

Google

As a first time buyer everything can seem a bit daunting but Sian at Welvan was efficient and made the whole process of buying a property so straight forward, it took all the stress away. Communication was excellent and any questions I had … More

Mike · 12 April 2024

★★★★★ 5/5

Google

This Estate Agents sold our house for us What a brilliant team extremely helpful Made our sale very easy prompt reply’s back with any queries On time for viewings very friendly and spent time explaining everything to us Made moving a pleasant experience as it can be very stressful can’t recommend these guys enough Very professional service top excellent service Thank you all for your hard work much appreciated

Diane · 16 April 2022

★★★★★ 1/5

Google

I just tried to book a viewing of a property and they asked me for my current address. Due to a very sensitive personal issue, I could not give my address details. I was then told that I had to provide my address otherwise I could not view the property. I explained again that this was a circumstance that I could not change. The advisor said that there was nothing that she could do. So I cancelled the viewing a put the phone down. If I was the owner of property then I would not be happy at all that a very potential cash buyer was sent away by the people who are paid to sell the property. Very poor. Do not use this agent to sell you property!

Martin · 22 June 2017

★★★★★ 1/5

Yell

Security / Process Lax

3 weeks after completing on my mortgage, I received a letter through the post (with a second class stamp) containing an additional set of keys to my property. This was an envelope that clearly held loose keys and contained the address to go along with them.I was not informed that the estate agent held these keys, nor was my permission sought prior to sending these out. Living less than 2 miles from the office, I would have expected to be asked to collect them or have them physically posted.When I called up to complain, it wasn't regarded as the potential serious breach of security it was and I don't feel as though it was taken very seriously. I would never use this estate agent if I ever wanted to sell my property.

KirstyJ-21 · 9 January 2017