Every review we hold for the Neath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTime and time again having problems…
Time and time again having problems with them. Waste collection is a joke. Either dont collect or take bins etc and don't return them. Roads are undoubtedly the worst in wales .exorbitant council tax for 0 service. But don't worry there extending thier office while the high street is non existent. Roll on when reform win .lots of us here have had enough of this council wasting our money and gaslight us when we put official complaints in .shame on this council for the way you treat us ...... never mind whilst we struggle you gold plate your pensions and waste our money on woke projects to make you feel good......
Tony · 5 August 2026
★★★★★ 1/5
GoogleI am really appalled and shocked with the staff behaviour I witnessed today at this office. I called to the office to drop in a form for some work being done at my property. When leaving the car park I was struggling to get through the barrier as I am not a member of staff therefore I did not have a key card to scan for the barrier to lift.The intercom was also not working so I was stuck. A large Que of cars built behind me and I said to the car behind I was really sorry as I’m not a member of staff the barrier won’t lift for me.I then tried to reverse back which the car behind me kindly moved for me to do so. Then all the others cars behind full of staff shot past me driving abruptly beeping and throwing their hands up at me. They could all clearly see I was struggling and nobody even offered to assist me. Appalled by the behaviour from the staff here as it was totally unnecessary , rude and un called for.
Maisie · 16 February 2026
★★★★★ 1/5
GoogleThis is without a doubt the worst council I've dealt with. They have constantly not dealt with our complaints. Mdont even answer email. Our local councillor never had the courtesy to answer us back. We have council owned trees blocking our light in our house 80foot plus high.pine needles damaged paintwork on cars ..twice a year at our expense having to clear thier tree rubbish at and despose of it..I can't wait until they try and canvas voters I shall be giving them some sound advice on they are employed by us and paid by us.im speechless about these council. I'm definitely voting reform all the way.....
Tony · 16 September 2025
★★★★★ 5/5
GoogleI would like to take a moment to express my sincere appreciation for the Welfare Rights department at the Neath & Port Talbot Council Civic Centre. Their exceptional services, especially for Carers and various welfare-related issues, truly stand out. The Welfare Rights team provides prompt and effective assistance, offering invaluable support and guidance throughout the entire process.
I highly recommend their services to anyone seeking advice and help in these areas.
Emma · 16 November 2025
★★★★★ 1/5
GoogleLooking to park in Port Talbot, we spotted a space. We are very careful not to park in disabled spaces, so we were looking for yellow lines and yellow disabled symbols.
However, we didn't notice the small display sign.
We got a ticket after visiting the Thai restaurant 'wanna thai food', which is excellent, by the way.
There are no distinguishing yellow lines to indicate disabled spaces. If you live in the town, this wouldn't affect you. If you are a disabled person looking for a space, you need excellent vision.
I would never deliberately park in a disabled space, but Neath Port Talbot council has, in my view, done the least necessary to catch drivers.
Well, this is short-sighted if you want to boost the local economy...we came from Brecon, but I can't see us returning anytime soon.
If you look around the town, every effort should be taken to boost the economy, but good on you council chiefs, you are negatively impacting your town.
It's such a shame! My fine is a one-off, where me returning to spend my hard earned cash is a benefit to the lovely people of Port Talbot!
Richard · 16 June 2025
★★★★★ 1/5
GoogleAre you a builder or developer etc who likes to carry out work without proper and regulatory authorisations from Neath Port Talbot Council being in place? - and with the safe knowledge that they will not take any actions against you - if so - then this is the Borough for you! Welcome.....
Gee · 16 February 2026
★★★★★ 1/5
GoogleA useless, greedy, bunch of pen pushing jobs worths with zero empathy, understanding and moral compass. A rotten institution, typical labour run council! Priorities back to front. Target the easy vulnerable members of society whilst shying away from real issues - because they are WEAK!! Sadly take enjoyment upsetting people with the small amount of “power” they THINK they have in their mediocre jobs but they are nothing once they leave the work room door & enter the real world.
Cee · 10 November 2024
★★★★★ 1/5
GoogleIv never seen so much trouble about waste collection it is working fine at 1 to 8 alma terrace then some clown at the refuse department has changed to putting the refuse out the front so people have to cart the rubbish through their homes bet the clown lives in a detatched bungalow or house and has not got 2 braincells to rub together
Paul · 22 March 2025
★★★★★ 1/5
TrustpilotNeath port talbot council disgusting…
Neath port talbot council disgusting organisation should be shamed
Freedom · 24 July 2026
★★★★★ 1/5
GoogleI wish I could give these clowns a 0 because that is the service you get from them. 6 weeks and refuge bags has not been collected! Have reported it numerous times and the issue has not been resolved. Yet one is forced to pay council tax....
Bobbie · 6 June 2025
★★★★★ 5/5
GoogleVisited Neath and Port Talbot Council offices today. This was to apply for a blue disability badge for my husband. I was seen by a lovely lady on reception called Michelle. She was so helpful, supportive and professional. I was so impressed. A breath of fresh air in difficult times.
Pauline · 11 April 2025
★★★★★ 2/5
TrustpilotPlease help our wonderful Neath Canal needs urgent attention.
I hope I place this message on behalf of everyone in Neath and surrounding areas who enjoy our canal. For example, to walk or cycle or maybe observe the so many wonders of nature.
David · 24 August 2025
★★★★★ 1/5
Googlethe attitude from these people is so unbelievably rude. i booked pest control on tuesday, for AM and checked their website to see how id know what time to expect them. online it states “they will contact you the DAY BEFORE to confirm a …
Demi · 16 April 2025
★★★★★ 1/5
GoogleNeath port talbot council is the worst council I have ever seen, someone needs to investigate this council for bullying and harrassment. You live at your home and the council says you don't live there and try and charge you double tax for …
Chris · 16 April 2025
★★★★★ 1/5
TrustpilotExtremely frustrating experience with…
Extremely frustrating experience with Neath Port Talbot parking enforcement, and infrastructure.
Federico · 6 March 2026
★★★★★ 1/5
GoogleOn an emergency call out (I’m a plumber) I couldn’t find parking in the centre of Neath so went down to Miland road car park where I found the machine broken. With no time to spare I left the van there only to get a ticket. After speaking (only by email as you can’t get through on the phone) they are totally unsympathetic and told me to take legal action which will cost more than the £25 ticket! I feel robbed! And they’re doing it to loads of people
Darryl · 21 June 2023
★★★★★ 1/5
GoogleRuined the access and parking in Neath for neglected plants. Outpricing community business' and the beautiful listed/old buildings around in Neath town are falling into disrepair but it's okay because there's a giant breeze block of a building now sitting empty.
Holly · 16 April 2025
★★★★★ 1/5
GoogleA useless, greedy, bunch of pen pushing jobs worths with zero empathy, understanding and moral compass. A rotten institution, typical labour run council! Priorities back to front. Target the easy vulnerable members of society whilst shying …
CeSePa · 16 April 2025
★★★★★ 5/5
TrustpilotPositively surprised by the staff
I was pretty amazed by the service and kindness everyone provided me with when I went to the Minor Injuries Unit in Neath Port Talbot. Each of the staff was very professional and so lovely in the same time. The doctor explained everything thoroughly, and made sure I was left with no doubts. Deeply surprised in a good way!
Vanessa · 25 January 2024
★★★★★ 4/5
GoogleI have just come back after spending a week in Neath and surrounding area. i must say it was a very pleasant time taking some lovely photos from knoll estate. and also Victoria park which is stunning. I would also like to commend the Gardner George who i asked for information about the church tower and he was so helpful and polite a credit to the council.
Michael · 21 June 2023
★★★★★ 1/5
GoogleExpect to pay more council tax, road tax and every other tax under the sun and get less in return. 2 weeks rubbish collection and can't be bothered to collect all bags because one is in a white bag. Every week we ask for food waste bags, …
Andrew · 16 April 2024
★★★★★ 1/5
GoogleRang to enquire about private sector leasing scheme, as a landlord.Got switched to an answer phone, demanding extension number or name. Neither did I have. Dialled main number, again and explained what had happened. Guess what, I was put through to the same answerphone. Very helpful, won't bother again am getting older, waiting
Mark · 21 June 2023
★★★★★ 1/5
GoogleI have just moved in to a property and have had to order new recycling boxes but have been told that if I want green bags for garden waste I will have to pay for them. As I am a new resident I don't see why I have to pay for them as I'm not asking for extra bags, just 2 to start with like every one else did when they came out.
Tracey · 21 June 2020
★★★★★ 1/5
GoogleClosed Aberavon with their parking charges7am -10pm £4🤬 …
Simon · 30 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
