Every review we hold for the Mountain Ash office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis must be worst letting agents in south wales i applied for a property to rent and was sent a link.to.pay holding dyposit i explained it would be done same day but give me until.5pm as im traveling bk to wales from england as i was at relative funeral sadly on my way home throught no fault of mine my mercedes was hit badly on motorway by a drunk driver i was hospitalised for few weeks in bad way i explained to letting agents and they was so rude to me and abusive i even offerd them medical evidance despite this property still availsbile and i have ready funds to rent the property they lied to me and said it was rented for next two years but the house still.remains emty and viewings still.takeing place this agent has in last few days been reported to ombusman for there missconduct towards me and i want make public aware this agent are worst ive ever come accross they lie throught there teath verry dishounest and have no hearts more posts to follow on tick tock and u tube also i was paying 900 that they wanted but in fact the house is only valued by local agents at 675 pcm im single dad recently divorced sleeping on a two seater sofa and am absoultly desprate for a property for me and my daughter this agent needs be ashsmed of them selfs
Jason · 19 March 2026
Agent replied · 26 March 2026
Thank you for your review. We are genuinely sorry to hear about the accident you describe and the difficult circumstances you have been going through. Situations like that are understandably very challenging and we do sympathise with anyone facing such difficulties.
However, we do need to clarify several inaccuracies within your review.
Your initial enquiry about the property was responded to promptly and you were provided with a link to pay the holding deposit should you wish to secure the property and progress to referencing. On multiple occasions you were advised that in order to reserve the property, the holding deposit would need to be received by the Friday of that week. You were also clearly informed that if confirmation was not received by that time, the landlord had instructed us to continue with further viewings. As the holding deposit was not received within the timeframe provided, the property was subsequently offered to other applicants in line with the landlord’s instructions.
You have also stated that you had been speaking directly with the landlord. We have since confirmed that the person you were communicating with was part of the landlord’s refurbishment team and not the landlord themselves. They have no involvement in the letting of the property and cannot make decisions or agreements regarding tenancy. Following each conversation you referenced, we checked directly with the landlord and can confirm that at no point did the landlord agree to let the property to you, nor were they aware of who you were. We understand that from your contact attempts via their refurb team, the landlord has now communicated directly to you that they will not be proceeding with you.
As letting agents we must act in accordance with the landlord’s wishes and we cannot hold properties indefinitely where the holding deposit has not been received. The landlord ultimately chose to proceed with another applicants, which is entirely their prerogative and this remains an ongoing process.
We would also like to address the allegation that our staff were rude or abusive. All calls to our office are recorded and we are confident that these recordings demonstrate that our team remained professional throughout. The recordings will also show that inappropriate language and name calling were only directed towards members of staff when the outcome was not the one you were hoping for. If you are happy to provide consent, we would welcome the opportunity to release the call recordings in full for all so that the facts of the conversations can be heard clearly and transparently.
We always aim to treat everyone fairly and professionally and we take complaints seriously. Should the Ombudsman review this matter, we are confident that the full record of events will support the actions taken by our team and confirm that the property was handled in accordance with the landlord’s instructions and our standard procedures.
Best of luck with your property search.
★★★★★ 1/5
GoogleI have repeatedly asked them to contact the owner of the property next door to mine, as they have their details, due to that property's roof leaking and causing water to leak into my bedroom, they have assured me on three occasions that they would pass on the message and the owner would contact me, I've heard nothing and the leak is getting worse. I feel they simple do not care, as there isn't a sale at the end of it !!
Tracie · 26 November 2025
Agent replied · 26 March 2026
Thank you for taking the time to share your concerns, Tracie, however, I do think your rating is unfair based on the following:
We are very sorry to hear about the difficulties you’re experiencing and fully appreciate how stressful a leak can be.
Although we no longer represent the neighbouring property for sale, we have been doing our best to assist. When you first contacted us on 24 September to explain the situation, we advised that, as the property was listed via a third-party agent, we would need to obtain the owners contact details before we could reach out on your behalf. We promptly requested these.
Once those details were provided to us on 3 October, we contacted the owner, passed on your message regarding the reported roof issue and shared your contact number so that they could speak with you directly, which they assured us they would.
Following your update on 21 October that no contact had been made, we again reached out to the owner. We were informed that he had attempted to call you and left a message, and he confirmed he would try again that day. We relayed this information to you by telephone and this was the last contact in relation to the matter.
We genuinely understand your frustration and are sorry that contact between you and the owner has not yet progressed as hoped. As we are not managing or marketing the property, our role is limited to passing on information, but we have acted promptly each time you reached out and will be happy to assist further where we are able.
If you would like us to try contacting the owner again, please let us know and we will do what we can to support you. He did not give us permission to pass on his details but we will act as a go between as we have done so to date. You may also want to consider informing your local authority as they may be able to support in the situation.
I appreciate that this is a stressful situation to be in but feel your comments and rating of the team at T Samuel are unfair given our position and the actions we have taken.
Kind regards,
Chris
T Samuel Estate Agents
★★★★★ 5/5
GoogleI can not recommend this Estate Agents enough. From the beginning, communication was excellent and the girls in the office were very prompt in answering all queries I had.
House was marketed well and sold within a few days of being on the market. Throughout the process of the sale I was kept well informed and the agents were very proactive in communicating with the purchaser to chase things and speed up the process. Highly recommended to anyone looking for an estate agent to sell their property. Thank you ladies!
Lisa · 28 October 2023
Agent replied · 27 November 2023
Thank you Lisa for your kind review, it was a pleasure to sell the property on your behalf.
★★★★★ 5/5
FacebookI can not recommend this Estate Agents enough. From the beginning, communication was excellent and the girls in the office were very prompt in answering all queries I had.
House was marketed well and sold within a few days of being on the market.
Throughout the process of the sale I was kept well informed and the agents were very proactive in communicating with the purchaser to chase things and speed up the process. Highly recommended to anyone looking for an estate agent to sell their property. Thank you ladies!
Lisa · 4 October 2023
Agent replied · 22 February 2026
Thank you Lisa. We love what we do and we are so glad we were able to help you.
★★★★★ 5/5
GoogleWhat a brilliant estate agent !
We are feeling so lucky Hedd was the one to have guided us through the process of getting our new (and first) house.
We felt so overwhelmed by the choices on the market and Hedd has professionally and passionately supported us through the whole process.
From the first moment, we knew Hedd had our best interest in mind. She went the extra mile to understand our needs and wants, and helped us envision how our dream house should look like.
Hedd has been very approachable and was always happy to support us with all of our odd enquiries (again, it is our first house and we didn't have a clue about many things).
She gave us continuous updates and made sure the whole process went as smoothly and calmly as possible (which it was !).
Hedd, we can't thank you enough for all the technical and emotional support you've given us during the last few months, the process would have looked completely different without you.
We couldn't be happier with the new house, and are enjoying it every single day and wish you nothing but the best 🙏
P.S. - you were right, the wide double doors in the living room seamlessly open towards the garden and indeed create a lovely flow between indoor and outdoor spaces.
Nevo · 22 November 2024
★★★★★ 5/5
FacebookI would 100% recommend buying a property with T Samuels.
I was very impressed with Callum’s super professional services and tremendous help throughout the process of buying my first home. The process was very smooth and easy. Staff at T Samuels kept me informed of every stage of the purchase. It was a very quick process & everyone was very helpful. I will be eternally grateful for all their help on buying my first property, thank you all so much 😁 x
Dion · 8 November 2022
Agent replied · 22 February 2026
Thank you very much Dion!
★★★★★ 1/5
TrustpilotRushing you to sign contract, abandon you after.
They rushed us to sign the contract, made everything look so easygoing however when you send them an email they barely read it and understand it. I emailed them about 3-4 things and get response for one. Negligence at its finest. They want everything done and signed on their part but when you need something to get done they take ages! Mould, damp and animal hair risking my health and they still wouldn’t do a thing! After they tried to say I threaten them meanwhile I had the right to say what I said.
Mr · 10 January 2026
★★★★★ 5/5
TrustpilotAs a Landlord we want hands off
As a Landlord we want hands off, stress free property management. T Samuel provide this. Chris is exceptionally helpful and knowledgeable in respect of the local market. The tenants sourced are low maintenance and T Samuel provides hands on property management with accurate reports sent monthly
Andrew · 16 June 2025
★★★★★ 5/5
GoogleI had such a positive experience with T Samuel when I purchased my property that it was a simple decision to use them again whilst selling. What a great team! Excellent communication and amazing service. Thank you so much to Clare and the the whole team for making the process stress free.
Rebecca-lee · 26 March 2025
★★★★★ 5/5
GoogleT Samuel just helped us find a great house. Claire was amazing, she really knew the area and after a chat with her, she quickly understood the type of property we were looking for. We will definitely be going back to T Samuel for future purchases, sales and lets.
Jon · 26 March 2025
★★★★★ 5/5
GoogleSara and team have managed our purchase, despite delays and complications with absolute professionalism and compassion. They could not have been more helpful and made us feel supported throughout. We cannot thank T Samuel Estate Agents enough for their impeccable and hard work and would recommend them to anyone buying or selling a property.
Boo! · 31 May 2022
Agent replied · 31 May 2023
Thank you so much for your review, it was our pleasure and lovely to meet you. Hope you have settled in well and we wish you a Merry Chritmas.
★★★★★ 5/5
GoogleRecently moved into a rental property and it’s been such a great experience. Cheryl has been amazing all the way through the process, keeping us updated and being very thorough with everything. Never been with a letting agency this good before. Special mention to Callum too
Darcie · 2 March 2023
Agent replied · 31 May 2023
Thank you very much for your kind words Darcie!
★★★★★ 5/5
GoogleFab service, everyone is on hand to answer your queries, great friendly staff especially Callum who was efficient in getting our tenancy in place for us to move quickly
Septo · 26 March 2024
Agent replied · 25 August 2024
Thank you very much for your kind words!
★★★★★ 1/5
TrustpilotIf you’re disabled don’t bother trying to rent off these!!!
If you’re disabled, then don’t bother trying to rent a property from these because they will completely discriminate against you!!! Both me and my mother are disabled and are about to be homeless due to our landlord wanting to sell his property. So for the last 6 months we’ve been desperately searching for a new home in mountain ash, and unfortunately most landlords in this area are now going with these so we’ve put in so many times to view one of their properties yet as soon as they know we are disabled we are turned away or told we have to have a guarantor even though between both of us we have more than double the amount they are asking for coming in. We’ve never missed a rental payment, and have excellent references from current and past landlords, neighbours, and prominent members of our community and we have excellent credit history. So I’ve asked them a few times if they’ll at least take our case to the landlord and ask and funny enough I get the same exact phrase back every single time even though I’ve asked different agents, they’ll all say “Well I could, but I already know what they’ll say”. Every one of them said the same thing, strange that is it.!!! It’s a disgrace the way this place has treated us. Like as if we’re scumbags or something. I never wanted to leave a bad review for a business in my area, but the last straw for me came yesterday when again I put in to view a property in Rheola street, again we have more than double the amount of money they are asking for coming in, but again as soon as I said the word disabled I was told we couldn’t apply unless we had a guarantor.!!! Don’t they realise how hard that is to get nowadays??? Nobody wants to do that for others anymore and I completely understand because I wouldn’t want to either. We’ve even offered them more rent in advance instead and even that’s been turned down as well.!!! If your a landlord in this area I would really discourage you from going with these bcz I’ve put in for so many houses with them, been turned away, then I’m seeing that they can’t seem to get anyone in them and I’m watching as the rental prices on the houses I’ve put in for are getting reduced, yet I could’ve afforded to pay the higher rent that was asked for originally but was turned down flat, so they are costing you landlords money. So all this leads me to believe there’s only one reason these won’t let us apply. I won’t ever try with this place again, their treatment has really hurt and offended me and I’m still considering whether or not I’m going to put in a complaint with the ombudsman.
Bobbie · 22 May 2025
★★★★★ 4/5
TrustpilotT Samuel great estate agents
T Samuel great estate agents, made moving in and out an easy process. Always willing to help when needed. I would definitely recommend this estate agent.
Tolani · 27 August 2026
★★★★★ 5/5
TrustpilotAfter a few issues with the vetting…
After a few issues with the vetting process as never rented alway owned and needed a short 6 month let as my house sold quickly emma
Pulled out all the stops for us at the last minute 110% grateful and highly appreciated and recommend
M · 21 April 2026
★★★★★ 5/5
GoogleI viewed my first house in February this year. Loved every aspect of it Claire, was extremely helpful, got my offer accepted quickly, there were a few minor things that happened in between but recently just completed very glad I waited and now I have the keys 🔑 to my lovely first home. I have to say another staff member the other day also helped me with some local phone numbers I needed for repair work very kind and efficient also. I would recommend 5* service and helpful. Thank you very much :)
Katie · 30 September 2023
Agent replied · 25 August 2024
Hi Alyce, thanks so much for your kind words and I hope you are enjoying your new home!
★★★★★ 5/5
GoogleI viewed my first house in February this year. Loved every aspect of it Claire, was extremely helpful, got my offer accepted quickly, there were a few minor things that happened in between but recently just completed very glad I waited and now I have the keys 🔑 to my lovely first home. I have to say another staff member the other day also helped me with some local phone numbers I needed for repair work very kind and efficient also. I would recommend 5* service and helpful. Thank you very much :)
Alyce · 27 August 2023
Agent replied · 1 October 2023
Hi Alyce, thanks so much for your kind words and I hope you are enjoying your new home!
★★★★★ 5/5
GoogleThank you!!!!!!!!
After a very poor experience with a previous estate agent I went to T Samuels.
Clare and the team were absolutely amazing. I was kept informed of everything …
Sian · 26 March 2025
★★★★★ 5/5
GoogleWent the extra mile on helping me secure a tenant for our property. Kept us informed all through the process.Will definitely be using T.Samuels again .Thank you Callum and Cheryl.
Martyn · 26 March 2025
★★★★★ 5/5
GoogleT samuel were great from the start, easy to talk to, very efficiant and friendly. They lead all the viewings and dealt with everything for us. Thank you Jet
Adventure · 26 March 2025
★★★★★ 5/5
GoogleWe purchased a property through T. Samuel. I can not fault the service that we received from all that works there especially Clare and Sara who were our main port of contact. The communication was brilliant throughout the process and nothing was ever too much trouble. Highly recommended, Thank you for all your help.
Darren · 21 November 2023
★★★★★ 5/5
GoogleI had an outstanding experience with T Samuel Estate Agents while letting a home, and I must give special recognition to Callum for his exceptional professionalism. From start to finish, he was attentive, knowledgeable, and always willing to go the extra mile to ensure the process was seamless. The entire team demonstrated excellent customer service, making everything stress-free and efficient. I highly recommend T Samuel Estate Agents and Callum in particular for anyone looking for reliable and top-notch service
Oguntosin · 22 December 2024
★★★★★ 5/5
GoogleJust a note to say how brilliant the team are in Mountain Ash,I am currently selling a house with them and they are going above and beyond my expectations,so thankyou for your hard work so far and merry Christmas to you all .
Kerry · 26 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
