Jackson Grundy Estate Agents reviews

★★★★★ 5/5

Trustpilot

Amazing Duston Team!

We can't thank the team at the Duston branch enough for their help with our sale and purchase. From Chris' valuation, right through to completion, the team worked tirelessly to get us over the line - especially Becky Toone. At one point, we thought the sale would never happen, due to various delays with our buyer, and we were worried that we would lose our purchase. Becky and the team worked in tandem with our solicitors to move the process forwards, including calling, e-mailing and chasing the buyer and his solicitors, and keeping us up to date every step of the way, until our eventual completion. We cannot thank them enough, especially Becky, for helping us to manage the stress, and for their excellent service and communication. Highly recommended! Thanks guys :)

Donna · 24 March 2026

★★★★★ 5/5

Trustpilot

The wonderful staff at JG

The wonderful staff at JG, especially Steve, have never been anything but brilliant throughout the 2 years it has taken to sell my house. Despite many sales failing, a few on the day before completion, they have instantly secured new viewings. The have always been honest and fair, contactable at a times and personable throughout. In the midst of all the let downs, I have felt supported and respected, so that I can now celebrate the completion of a sale that could have been so much more stressful. I cannot express any more how grateful I am to their expertise and dedication.

Claire · 11 March 2026

★★★★★ 5/5

Google

I personally dealt with Megan Stewart, property consultant at Jackson Grundy. Of course, I was/still being assisted by others like Johnny, another property During as I go through the process. our first meeting in August 2025, she was very warm and welcoming and especially reassuring that she was going to help me and my husband get the dream house we were looking for. Being a first time buyer and we were not sure of the whole process, and it appeared so daunting to say the least. Megan not helped me finding the house we finally settled for but she also put me through the most brilliant Financial Advisors at Jackson Grundy, James and Louise (who was the main financial advisor who helped me get the right Mortgage loan from our lender. Am hugely grateful to Louise as she continues to help me). I would recommend Megan any day. Never tired of my unsure state every time we went for house viewing. Never judged me and never got tired until the end. The process is still going and she is always on hand to help me. Always ready and smiling and above all happy soul!! Thank you very much Megan. I really appreciate you and everything you have done and still doing as I go through the process. Cheers!!! Mirriam Lisa Kaonda

A customer · 16 February 2026

★★★★★ 5/5

Trustpilot

Jackson Grundy was excellent

Jackson Grundy was excellent, especially Becky Toone. We had an extremely risky chain where the deal could've fell through due to very tight deadlines for completion, but Becky was a force of nature doing everything she could from chasing the buyers/sellers up and down the chain as well as the solicitors . Without her it's very possible our move may have collapsed so I want to thank her very much for this

Chris · 7 February 2026

★★★★★ 5/5

Google

We're moving into the area and have viewed a number of properties before offering on a house via Jackson Grundy. All dealings with this estate agents have been easy and professional. Big shout out to Megan who went the extra mile to ensure all of our questions were answered so that we were comfortable in making an offer (which was accepted!) before the sellers went out of the country for a few months. Very positive experience so far and we are looking forward to moving into the area. Highly recommend this estate agents and Megan.

Rebound · 16 November 2025

★★★★★ 5/5

Google

Johnny, Meg and the team at Jackson Grundy in Moulton have been fantastic supporting me with the sale of my grandmother’s property. Valuation information was well advised which led to positive marketing and productive viewings. Communication was superb and they treated us with kindness and showed great care of her property during viewings. I would highly recommend them.

Emma · 16 February 2026

★★★★★ 5/5

Google

I have found Johnny, Meg and the team to be very professional throughout our sales process. Their regular communication from sale to completion has been very useful and we have felt we have been informed of each step along the way. I would highly recommend them if you are thinking of selling your home.

Jo · 16 February 2026

★★★★★ 5/5

Trustpilot

Duston Jackson Grundy were…

From day one Jackson Grundy were excellent from start to finish, they were pivotal in ensuring a smooth transition between all parties in the sale. They kept us informed, were very helpful with any questions we had and kept us sane during some stressful elements. For a first class highly professional service we would highly recommend Becky, Chris and James from Duston Jackson Grundy branch.

Mags · 3 September 2025

★★★★★ 4/5

Trustpilot

Extremely good

From start to end their service delivery was extremely good. Olivia at the Duston branch maintained communication between us, buyers and both set of solicitors. Olivia shared up to date information making the process less stressful. I would have given 5 stars BUT commission was agreed at a lower %, they tried to charge an higher % and did not in any way state that VAT would be added. This made a significant difference in our payment to them and lacked clarity on their part. However I would go with them again.

Mrs · 29 May 2026

★★★★★ 5/5

Google

We recently completed a purchase through Jackson Grundy in Moulton had a fantastic experience. Megan was incredibly communicative, promptly answering every call and email. Their professionalism was consistent, ensure we got the house we wanted. Truly exceptional service."

Ib · 16 March 2026

★★★★★ 5/5

Google

Just about to complete on my second house sale in recent years with Jackson Grundy and they have been great, especially Megan who has been so lovely to work with, really responsive to all queries and always happy to help in any way Would highly recommend

Anne · 16 November 2025

★★★★★ 5/5

Trustpilot

Supportive, professional, all round 10/10!

I have recently been using the Mortgage Broker services with Louise. I can honestly say it has been the best experience for a FTB, Louise answered all my questions I had about every single thing professionally and promptly. I felt completely supported throughout the procedure & that everything was in my best interest, rather than theirs. A shoutout to Alice too, who answered my emails in Louise’s absence & even gave me a call to discuss parts of the mortgage offer on the same day as asking the question. I would 10/10 recommend to anyone else & look forward to working with them again in the future.

Amy · 18 September 2024

★★★★★ 5/5

Trustpilot

Myself and my boyfriend are first time…

Myself and my boyfriend are first time buyers, All of Jackson Grundy made the process so much easier! Megan was our mortgage advisor and couldn't have done a better job, she was patient and incredibly helpful so thank you Megan! We also spoke with Becky who assisted with all the middle work between us and our solicitors, she always kept us up to date with the process, Thank you Becky. As well as Brandon who always was there when we wanted to view the house.. over and over again😂 We couldn't have had such a smooth sailing process without you all- Thank you!

Tia · 14 September 2024

★★★★★ 5/5

Google

We've sold our house with Moulton Jackson Grundy after buying it from them 10 years ago! The staff are so helpful, answering all of our questions from the initial evaluation all the way to exchange. Any concerns we've had were actioned and acted upon instantly and the teams professional, kind and considerate conduct have reassured myself with the safety of our home in their hands, especially when the stress of moving house seems like the worst thing in the world. The constant updates have kept us informed and that has been so appreciated, I couldn't recommend the team enough!!

Rhiannon · 16 February 2026

★★★★★ 5/5

Trustpilot

Fantastic estate agents

Fantastic estate agents! Chris was very quick in finding someone to buy our house, both him and Megan were incredibly professional with everything to do the sale and showings.Becky was a godsend when it came to the sale! She helped to keep me calm most of the time with reassurance and support throughout. We had a bit of a longer wait due to management companies, but Becky keep everyone update and spoke to us at least once a week. A fantastic firm, we would recommend them to anyone! Thank you all so much! The Eldreds

Evie · 31 July 2024

★★★★★ 5/5

Trustpilot

Jackson and Grundy Duston - superb

Jackson and Grundy Duston, have been amazing to deal with from start to end. We initially chose them to sell our property, as compared to other agents we approached they did not do a hard sell, harass us, or rubbish other agency’s in comparison to them. Megan and Chris were super professional throughout the selling process and they helped me secure an offer within a week or two of being on the market. Later Becky was superb as the sale progressed and supported above and beyond with facilitating communication between us, all solicitors in the chain and the other estate agents in the chain. I’m so grateful to the whole team for the fantastic service they gave us and after having a pretty dismal view of estate agents prior to working to these guys, I have had my mind well and truly changed. My advice to anyone choosing an estate agent to sell their property is to be careful who you chose to represent you - if they hard sell and make you uncomfortable then the chances are that any potential buyers of your property will feel the same. The team at Duston could not be more pleasant to deal with.

Kate · 16 July 2024

★★★★★ 5/5

Trustpilot

Becky has been absolutely incredible…

Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)

Zoeee_ · 18 December 2024

★★★★★ 5/5

Google

We recently sold our home with Jackson Grundy, and while selling a home can be stressful (especially as we’ve moved overseas), Olivia made our journey as seamless as possible. She was professional, knowledgeable and dedicated throughout the process. She always kept us informed and provided great support. We would highly recommended them to anyone looking to buy or sell a home.

Ca-Linh · 23 February 2025

★★★★★ 5/5

Trustpilot

The manager Becky at Jackson Grundy…

The manager Becky at Jackson Grundy deserves 10stars. Professional ,caring and supportive. Becky goes above and beyond to help,even outside of work hours. Thank you Chris for your amazing photos and James for looking after my property when showing prospective buyers. Thank you.

Pamela · 4 September 2025

★★★★★ 5/5

Trustpilot

I used jackson grundy to sell my mother…

I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x

Mrs · 27 June 2025

★★★★★ 5/5

Trustpilot

House sale following parents passing

Following the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service

Michael · 26 March 2024

★★★★★ 5/5

Trustpilot

Great Team Work

Rhys, Aby and Sam made a great team with helping us with a very challenging purchase along side a sale too. They were professional, knowledgeable, helpful and very patient and at times went above and beyond to help things progress as best as possible. Good and helpful communication throughout a long process. If one of them was not available, the other would be able to pick up the trail. We wouldn't hesitate to use JG again.

Mrs · 6 June 2024

★★★★★ 5/5

Trustpilot

Brilliant Estate Agent

Many thanks to Becky and the team at Jackson Grundy Duston for all their help and support during the marketing and sale of my Mum's property.

Customer · 28 January 2026

★★★★★ 5/5

Google

Meg has been so helpful with the whole process, she answered all the questions we had & always got back to us when she said she would. Thank you so much for your support.

Michaela · 16 November 2025