Peter Alan Morriston reviews

★★★★★ 5/5

Google

I had brilliant service from Peter Alan Morriston when selling my mother's house recently. I was selling the property while living away which added to the challenge, but I had excellent support from Nicky Price in particular, who went above and beyond not only with the sale, but also in resolving a number of maintenance issues that needed to be addressed in advance of the sale. Selling the family home was always going to be stressful, but Nicky and the team made it considerably easier. The service was very professional and communication was excellent throughout, making what is generally an incredibly stressful process as smooth as possible. My deepest thanks to Nicky and the team for an excellent service!

Tarek · 8 April 2026

★★★★★ 1/5

Google

Absolutely shocking service with these lot, if you are looking to rent off Peter Alan, please don't save yourself the hassle. I was living in the flat for 4 years they took another months rent after leaving. They didn't respond to my emails which left me with no money during Christmas. They are completely against their tenants, they ignored all of my maintenance requests during living at my flat in parc gwernfadog. The Landlord is trying to claim the entire deposit which is absolute joke, claiming that they needed it to paint two rooms and cleaning. Peter Alan have just been against me since Day 1 of handing in my leaving notice. When I paid for my last months rent which was good for another TWO WEEKS after leaving, they were bringing people inside my flat for viewings whilst I was cleaning and packing up, which is very impatient in my opinion and rude. The people in the Cardiff branch have been extremely lazy at dealing with any issues, they basically give you the run around passing you on to other people until you end up with the same person you were talking to, they are basically a bunch of kids trying to irritate you in the process. Do yourself a favour, don't rent from any of their properties, bunch of scumbags that suck up to the landlords and don't look after their tenants at all.

Morgan · 14 April 2024

★★★★★ 1/5

Google

Absolutely shocking service with these lot, if you are looking to rent off Peter Alan, please don't save yourself the hassle. I was living in the flat for 4 years they took another months rent after leaving. They didn't respond to my emails which left me with no money during Christmas. They are completely against their tenants, they ignored all of my maintenance requests during living at my flat in parc gwernfadog. The Landlord is trying to claim the entire deposit which is absolute joke, claiming that they needed it to paint two rooms and cleaning. Peter Alan have just been against me since Day 1 of handing in my leaving notice. When I paid for my last months rent which was good for another TWO WEEKS after leaving, they were bringing people inside my flat for viewings whilst I was cleaning and packing up, which is very impatient in my opinion and rude. The people in the Cardiff branch have been extremely lazy at dealing with any issues, they basically give you the run around passing you on to other people until you end up with the same person you were talking to, they are basically a bunch of kids trying to irritate you in the process. Do yourself a favour, don't rent from any of their properties, bunch of scumbags that suck up to the landlords and don't look after their tenants at all.

Phil · 29 January 2024

★★★★★ 5/5

Google

I think anyone looking for a new home will agree with me how difficult it is to find not only a good home, but also a good rental agency. Peter Alan Morriston is one of those. A great team who are always ready to help. I would especially like to mention one of this wonderful team, Joe. An extremely wonderful rental agent. Always ready to help and paying special attention to the client. We are very grateful to Joe for his excellent work. I highly recommend him. ⭐️⭐️⭐️⭐️⭐️

Egle · 14 April 2025

★★★★★ 5/5

Google

Joe, the rental Manager has been amazing helping us find our family home. Professional friendly attitude, constant contact and updates, good advice and engaged. Its incredibly hard to find suitable affordable rentals in the current market which makes the process very stressful. We tried several other agents prior to meeting Joe at Peter Alan Morriston and they all fell horribly short on the service they're employed to give prospective tenants. Most couldn't care less but Joe really did go above and beyond. Highly recommend.

Jo · 15 January 2025

★★★★★ 5/5

Google

Used PeterAlan for over a year to manage a property for me. Was very dubious initially as the previous lettings manager wasn't great with communication. For the last 6 months I have been dealing with the new lettings manager Joe and he has been absolutely fantastic. It's amazing the impact having someone who actually cares about their clients has. Massive thank you to Joe and a number of other people in Peter Alan who go above and beyond with their customer service.

Jason · 15 January 2025

★★★★★ 5/5

Google

I have a rental property in Morriston, which I have always managed myself privately. After my last tenant moved out I decided to use Peter Alan Morriston branch to fully manage my rental property. Since day one Joseph Johns has made the whole process so easy for me. He found a tenant within days of the property going on the market and sorted everything so the tenants were able to move in as soon as the house was ready. I would highly recommend Joe for his friendly and professional manner and I know that he is always there to answer any questions I have. I feel so much more relaxed knowing that my rental property is being managed by Joe and the team at Peter Alan Morriston branch.

Nicola · 15 January 2025

★★★★★ 5/5

Google

We had an a fantastic experience with Peter Alan - Morriston, everyone was attentive and gave immediate responses to all my questions, from the first phone call to picking up the keys. Nicky was amazing and showed us around the house multiple times, and was always on call for a friendly chat. Although based in Neath, Kelly-Louise, the Peter Allan sales progressor, made sure we were informed at every level. A great team who I highly recommend.

Darren · 15 January 2025

★★★★★ 5/5

Google

Rebecca was a pleasure to work with throughout the entire process. She was professional, knowledgeable, and always quick to respond to any questions. Her attention to detail and genuine care made everything feel smooth and stress-free. I would happily recommend Rebecca to anyone. Thank you!!

Nucha · 15 December 2025

★★★★★ 5/5

Google

I called into Peter Alan as a first time buyer and had no clue where to start. I spoke to Rebecca over the phone and she walked through all the steps for me and was so friendly and understanding

Lucy · 15 December 2025

★★★★★ 1/5

Google

Very slow process and very confusing to us as first time buyers. Certain facts weren't made available about the property until we were a long way down the line to buying it. Very hard to get in touch with staff with one member getting quite brusque because we asked for her help when she was away on holiday ( we weren't aware). The surveyors recommended by Peter Alan were useless and didn't spot that the property needed a complete new roof. We asked repeatedly after the sale for the sales particulars to be taken down off the internet but this was never done.

Gail · 14 February 2026

★★★★★ 5/5

Google

Have had a few of my properties with various lenders in the past and when dealing with Peter Alan’s Morriston branch, found them to be professional and efficient. My properties were handled by Joe throughout and had a tennant in the property in next to no time. His manner and professionalism speaks volumes for the company and I can’t thank him enough. Would highly recommend Joe & Peter Alan.

James · 15 January 2025

★★★★★ 5/5

Google

Moving in to a 3-bed house today that I absolutely adore which would not have been possible if Anthony never recommended it. My sister and I wanted something very spacious and comfortable for a family of 4, the first house I viewed did not instantly kick in. Anthony was very kind and patient to listen to our needs, and was able to advise us on not settling for something that we would later regret suggesting that it might be better if we looked at other houses. So he recommended a different house and the rest they say is history. The process was seamless. From viewing the house with Louie who was so sweet to signing all required documents with Anthony. He was always available for any questions we had even when he was out of office at some point, and kept us frequently updated on the next steps. I’m excited to begin this journey with Peter Alan.

Naomi · 14 April 2024

★★★★★ 5/5

Google

Just exchanged after putting our house up for sale with Peter Alan. Tor really knows the market and ensured we got a quick sale so we didnt miss out on another property. Unfortunately, a negative review has been left for Peter Alan after we chose not to sell to one couple, this was completely our choice after being given the feedback of all those who offered and Tor did a fantastic job keeping us informed with the updates. The photographer that was used made our home look its best and we were able to pop in to branch where Teegan was on hand to help with sending paperwork back and forth solicitors. Thank you for all of your help to the whole Morriston branch team

Sian · 14 April 2024

★★★★★ 1/5

Google

I am absolutely furious about my experience with Peter Alan Morriston this week regarding a rental property. I viewed a house for rent in in Tal Y Coed, Hendy on Monday and told the gentleman at the end of the viewing that I am interested in renting it and was told verbally that he would make a note of that and watched as he wrote this down. I asked before leaving what he would need from me and he told me nothing at this point. It is now Thursday and I have not received any correspondence from Peter Alan since but have this morning seen that the property is marked as Let Agreed on the listing. At the very least an email stating that I was unsuccessful should be provided. I am disgusted by the level of communication that this branch has chosen to provide a potential tenant and have had my time wasted, leaving me feeling completely messed around. So based on this experience I would not recommend this service by this branch.

Jordan · 14 December 2025

★★★★★ 5/5

Google

Wow! I cannot put into words how amazing my service was. Joe moved heaven and earth to get me into an amazing property and I can never thank him enough. Communication was second to none and he made things go so smoothly for me. Thank you Joe @ peter alan morriston

Lyn · 14 April 2025

★★★★★ 5/5

Google

Everybody has been exceptionally helpful, very easy to speak to about any issues and were brilliant during the viewing. As first time buyers we were a bit nervous but there was never any question unanswered and everybody went over and above to ensure we were alright! Would definately use again!

Dan · 14 April 2025

★★★★★ 5/5

Google

The dealings I had with Peter Alan was mostly very good. However, almost three months after my offer was accepted on my property, I had a phone call from one of the ladies working there, telling me, that although it wasn’t my fault, my seller couldn’t wait forever for the money to go through, and three days later, they’d put it back on the market. That obviously upset me & made me panic that I would lose the property. I thought that was bad policy. I was told that they weren’t having anyone else to view it, so why put it back online? Having said that, everyone else was friendly. Nicky in particular was extremely helpful & he was always on the other end of the phone or always got back to me if I texted or left him a voicemail, he was really easy to talk to & put my mind at rest when I thought I’d lose my property. I am now settled in & very happy, after a very stressful time.

Helen · 14 September 2025

★★★★★ 5/5

Google

Joseph Johns from the Peter Alan team in Morriston made renting my first home a smooth and easy experience. He was professional, supportive, and truly went above and beyond to help me find the right place. I highly recommend Joseph to anyone looking to rent or buy in the area!

Chelsea · 15 January 2025

★★★★★ 5/5

Google

Want to say a huge thank you to Louie who helped us with our recent letting . He, was friendly, approachable and made sure the process was as stress free as possible. Would highly recommend him and the team at Peter Alan !

Mand · 14 April 2025

★★★★★ 1/5

Google

IM NOT ONE FOR WRITING REVIEWS BUT REALLY CANT HOLD BACK , IF I COULD GIVE NO STARS BELIEVE ME I WOULD , ME AND MY CHILDREN DESPERATLY NEED A PROPERTY SO MONDAY I WENT TO THE SHOP IN MORRISTON SWANSEA AS I NEVER HEARD ANYTHING BACK AFTER 2 ENQUIES ON THE SITE , I SPOKE TO GUY IN CHARGE OF THE HOUSE (ROSS MALONEY), HE GAVE ME HIS CARD AND TOLD ME TO EMAIL HIM STAIGHT AWAY AND HE WOULD ARRANGE FOR ME TO HAVE THE FIRST VIEWING ,I DONE THAT WITIN THE HOUR ,SO FRIDAY I RANG AFTER HIM NOT REPLYING TO 2 OF MY EMAILS ,ONLY TO BE TOLD BY ONE OF HIS COLLEGUES THAT THE HOUSE HAD GONE ,IMAY BE JUST A NUMBER TO YOU ROSS BUT ITS PEOPLES LIVES YOUR SCREWING WITH

Martin · 14 April 2024

★★★★★ 5/5

Google

The experience has been amazing, with all the difficulties of my certain circumstances. Peter Alan estate agents and the team have been so supportive with step by step catered needs in all aspects of the listing to the future transaction. I will be using this branch again in the future.

Wayne · 7 April 2026

★★★★★ 5/5

Google

Could not be happier with the support myself and my partner have received from this estate agents. Ellie in particular was fantastic at explaining everything and helping with any queries we had and made the whole process- especially as first time buyers- a lot less stressful. Fantastic customer service from friendly staff.

Kate-Louise · 14 March 2026

★★★★★ 5/5

Google

Great experience, spoke to Rebecca who was really helpful with the queries I had!

Rhiannon · 15 December 2025