Trusted Agent profile · Morpeth
★★★★★
733 reviews across 2 platforms
17 Newgate Street, Morpeth, NE61 1AW
Rook Matthews Sayer's office in Morpeth, at 17 Newgate Street, is rated 4.8 out of 5 across 733 reviews on two platforms, including 111 Google reviews rated 4.8.
Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
5/5
TrustpilotStaff at Fenham branch are great
Staff at Fenham branch are great - friendly & professional & easy to work with.
Thank you so much Graham, we really appreciate you taking the time to leave this wonderful review for our team in RMS Fenham.
5/5
GoogleThe team at RMS in Morpeth were helpful, professional and supportive thoughout the sale process during a tricky time in the housing market. Communication was regular, timely and clear. Fees were reasonable. We were very happy with their service.
Thank you so much Tim, for this great review of RMS Morpeth. We really appreciate it and we shall pass your kind words onto the team.
5/5
TrustpilotExcellent Communication
Kept me up to date during the process and helped chasing solicitors for documents and progress.
Thanks Tony, we're pleased to know you felt supported by our team throughout the process.
5/5
TrustpilotAmazing team
Amazing team, someone would always be there to help! Dylan and Abbie were wonderful and answered all my questions! Well done Rook Matthews Sayer team!!!!
Thank you so much Roaxne for taking the time to leave this fantastic 5 star review for Dylan in RMS Fenham and Abbie in our Lettings team, we really appreciate it!
5/5
TrustpilotFANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
5/5
TrustpilotA brilliant team at the Whitley Bay office
Suzanne and the team really made and incredibly stressful situation so much better. Suzanne was in constant communication with me throughout and guided me through the process brilliantly. She is an asset to RMS and I cannot thank her enough
Dear Joe,Thank you for such a heart warming review of RMS Whitley Bay, specifically Suzanne our Sales Progressor. We really appreciate you taking the time to leave this review and we shall pass your kind words onto Suzanne.
5/5
TrustpilotVery supportive team
RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.
5/5
TrustpilotFantastic guidance and support…
Fantastic guidance and support throughout. Alistair is patient and thorough. Couldn't fault the service, an extremely positive experience. I will continue to use the company for mortgage advising and other related needs.
Thank you so much for taking the time to leave this review for our Mortgage Advisor, Alistair. We really appreciate it!
5/5
TrustpilotThe Staff
The Staff, particularly Natalie was very helpful during the whole process. She was alway available and prompt in her replies. A real asset to RMS.
Dear Adrian, thank you so much for leaving RMS Gosforth a 5 star rating, specifically Natalie. She is indeed an asset to our team and we're very happy that you have given her the praise she deserves.
5/5
TrustpilotGreat branch overall, would highly recommend
The Bedlington branch as a whole were very friendly and helpful, especially Alistair who I couldn’t fault due to his kind nature and transparency throughout. I would highly recommend Rook Matthews Sayer and Alistair to anyone looking to purchase or move properties.
1/5
TrustpilotNo communication from anyone
Awful service from the west Denton office. No communication from anyone - still waiting on call backs and contact from anyone, there were several properties I had to continually chase to get a viewing booked in.
Dear Niamh, Thank you for taking the time to share your feedback. We're genuinely sorry to learn that your experience with our West Denton office did not meet your expectations, and we appreciate the opportunity to respond. We would like to clarify a few points mentioned in your review: All four viewings were arranged within a few days of your initial interest however please note that in every case, we must first obtain the vendor’s confirmation and availability before offering viewing times, which can sometimes cause a slight delay in getting back to you. On the day of completion, Claire was in the office and informed you when the keys were available for collection. While the call came later in the afternoon, she did offer to stay beyond closing time if needed. You confirmed this wasn’t necessary, as you had already received a set of keys directly from the seller and were happy to collect the spare key the following day, which you did. Frustratingly, Solicitors do not always notify estate agents immediately once completion has taken place, we must wait for their confirmation before releasing keys to ensure everything has been finalised correctly. In regard to your request for a final viewing prior to completion, unfortunately, due to illness, the follow-up was missed as it had gone directly to a staff member's inbox who was unexpectedly off. We sincerely apologise for that oversight. We regret that your overall impression was not the level of service we strive for and we will take your comments on board as we continue to improve our service. Thank you again for your feedback, and we wish you all the best in your new home.
5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
5/5
TrustpilotI loved using RMS they made the process…
I loved using RMS they made the process so simple and had verified buyers lined up. Would not hesitate to use again.
5/5
GoogleAs RMS in Morpeth were agents appointed by my seller, I was really surprised and delighted to receive regular calls from Ann giving me a status update on the chain. They are a credit to their profession!
Dear Mr Richardson, we really appreciate you taking the time to leave this review for RMS Morpeth. Thank you so much for the 5*s!
5/5
TrustpilotOlder folk go house shopping.
From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
We really appreciate you taking the time to leave us a great review Mr Sheridan. We're so pleased you felt supported by the team throughout the process of searching for your new home.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
Trustpilot100% recommend
RMS Blyth were the agents acting on the house I’ve just purchased. Dawn was so professional, informative and understanding. Nothing was too much trouble and she was very friendly and supportive throughout the whole process. Wish i’d used them for my sale! Would 100% recommend.
Dear Angela, we're sure Dawn will be thrilled to read this review as she puts a lot of time and effort into her role as sales progressor. It is a job filled with highs and lows and she thoroughly takes it all in her stride with her calm and friendly manner. Thank you for taking the time to leave this lovely review for RMS Blyth and we hope you settle into your new home quickly.
5/5
TrustpilotBrilliant mortgage advice from Alistair…
Brilliant mortgage advice from Alistair once again. Got me a great deal.
Thank you for leaving our Mortgage Advisor Alistair a great review, we really appreciate it!
5/5
TrustpilotRMS MORPETH
Execellent customer service at the Morpeth branch. Kept us informed of the progress with a regular phone call. Friendly and efficient…A special thank you to Ann Brodie for helping us all the way to completion…
Dear Alison, thank you so much for taking the time to leave this great review for Rook Matthews Sayer Morpeth. We really appreciate it!
5/5
TrustpilotChoose The Very Best ... RMS Whitley Bay
What a wonderful, helpful and knowledgeable team RMS at Whitley Bay. It was a First Class experience from start to finish. Even when problems arose they were there to solve them in an efficient and calm manner. I would rate the experience as outstanding 10/10. What an Outstanding Team to guide you through selling or buying a property. Look nowhere else! I am SO glad I chose them.
Wow! This review has blown us away this morning. Thank you so much Fiona for taking the time to write such kind words about our staff in the Whitley Bay branch, they truly are a credit to us and we beam with pride every time they receive a review like this. We'd like to thank you for entrusting us with the sale of your property and wish you well. RMS
5/5
TrustpilotWhitley Bay Store
Whitley Bay Store - Jan was Amazing, really helped us in every way possible! As a first time buyer you can feel stressed and not know what you’re getting into but Jan kept us in the loop and supported us the full way through, amazing customer service!
Dear Beth, thank you for leaving a lovely review for our wonderful Jan. We're glad she was able to guide you with her experience and support too. We hope you're very happy in your new home!
5/5
TrustpilotReally good communication
The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you
Thank you Gail for taking the time to leave this lovely review for our team. We're so pleased you felt supported throughout your sale.
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
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