Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not recommend
Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.
Customer · 3 July 2022
Agent replied · 26 October 2024
We’re very disappointed to receive this review as after discussing this with our Gosforth branch we felt we should provide the details of what occurred during this process.We’d like to outline that the property was advertised and sold as a freehold property, meaning whoever purchases the property, purchases it as a freehold property (reverted as any existing lease-related charges are settled during the sale process). When the transaction completes, the buyer will own a ‘Freehold’ property. We’re sorry that you missed out on this property and please understand that we do take your comments on board and we note the points you have presented but on this occasion you did not believe the information that the Gosforth branch provided you, which caused you to research matters further and decrease your offer. This ultimately unnerved the vendor and in turn made them withdraw from your proposed sale and go ahead with a different buyer who they thought would proceed more quickly. That decision ultimately lies with the vendor of the property and not ourselves.We would like to wish you luck in your house hunt and hope you find a suitable property.
★★★★★ 5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Mrs · 27 February 2021
Agent replied · 26 October 2024
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
★★★★★ 5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Jade · 10 June 2024
Agent replied · 26 October 2024
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
★★★★★ 5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Becky · 10 January 2022
Agent replied · 26 October 2024
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotHighly recommend
We could not thank the staff enough for their never ending support in the sale and purchase of our homes! The staff are friendly, informative, quick to reply with fantastic communication skills and go above and beyond to help through the process. Everyone we dealt with in the gosforth and west Denton staff were amazing- from Natalie, Eve, Jack, David and Neil to name but a few. Thankyou so much for helping us find our dream home and making the sale of our first home so smooth.
Samantha · 23 May 2022
Agent replied · 26 October 2024
Dear Samantha, thank you for leaving a lovely review for both our Gosforth & West Denton teams. We're so glad we were able to secure you both a sale and a purchase. Wishing you a lifetime of happiness in your dream home!
★★★★★ 5/5
TrustpilotQuality customer service
I started the process of purchasing a property in mid February through the Whitley Bay branch. I completed in early May. I used RMS for all aspects including arranging the mortgage as well as using their recommended lawyers for all the legal aspects and without doubt it was money well spent and a sensible decision. I would recommend using RMS to anyone. I was kept informed throughout the process and any questions I had were answered quickly and efficiently. I will definitely use RMS should I go through the process again.
Ian · 21 May 2022
Agent replied · 26 October 2024
Dear Ian, we really appreciate your 5 star review and are so glad our financial services and solicitor recommendations lived up to your expectations! We hope to work with you again in the future, wishing you luck in your new home. Thank you again!
★★★★★ 5/5
TrustpilotGreat, friendly service …
This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.
Norma · 2 March 2021
Agent replied · 26 October 2024
Good Morning Norma, Thank you very much for the lovely review you left us for Zara and the Ryton Team, I'm sure they enjoyed reading it at much as we did.
★★★★★ 5/5
TrustpilotGreat staff
Very difficult house sale due to issues with solicitors but rook matthews Morpeth were excellent. Do not use premier property lawyers via them but the staff at the branch I can highly recommend.
Laura · 18 March 2022
Agent replied · 26 October 2024
Dear Laura, we really appreciate your lovely comments regarding the team at the branch and very much appreciate the future recommendations. We're sorry about your experience with Premier Property Lawyers and understand that due to an unavoidable problem which was out of their control delays were caused on your behalf. For which we do apologise for. Wishing you happiness in your new home. Many thanks
★★★★★ 5/5
TrustpilotFriendly and smooth service
All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!
Rebecca · 3 December 2023
Agent replied · 26 October 2024
Dear Rebecca, thank you for taking the time to leave this 5 star review for RMS Gosforth, we really appreciate it! Congratulations on completing on your first home.
★★★★★ 5/5
TrustpilotAbsolutely amazing service from…
Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.
Mrs · 10 April 2022
Agent replied · 26 October 2024
Dear Heather, that's brilliant! We're very glad to hear the Blyth team and specifically Dawn provided 5 star, amazing service. Many thanks for leaving a review.
★★★★★ 5/5
TrustpilotFantastic service
The communication from the very start when enquiring about the house to completion has been fantastic, The team at the Bedlington branch have been very patient and forth coming when coming across the hurdles we encountered in our chain,Thank you so much for all your assistance and help!
Sam · 28 August 2024
Agent replied · 26 October 2024
Thank you so much Sam for taking the time to leave this lovely review for our team in RMS Bedlington, we really appreciate it! We're so pleased to know you felt supported throughout your purchase.
★★★★★ 5/5
GoogleWe bought our new home through RMS recently. Hats off to Sandra at the Morpeth branch, she was fantastic!
Communication was exemplary and she kept us up-to-date on everything and chased when necessary - thank you!
I would certainly recommend RMS as an estate agent!
Steve · 10 October 2024
Agent replied · 8 November 2024
Dear Steve, thank you so much for leaving such kind words for RMS Morpeth, specifically Sandra. We really appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Gosforth branch and have also dealt with the Morpeth branch relating to a purchase. Both teams are absolutely fantastic, very professional, but also very friendly and helpful. Anyone who says online estate agents are better either sells houses frequently, or hasn't done it for years because the assistance you get from a good real world agency is worth it's weight in gold during the many, many stressful points of house selling. Thank you :-)
Zak · 17 February 2022
Agent replied · 26 October 2024
Dear Zak, thank you for taking the time to write a lovely detailed review for both our Gosforth and Morpeth branches. We're so glad both of the teams were able to assist you Gosforth with a sale and Morpeth with a purchase. We really appreciate the 5 stars and hope to help you again in the future!
★★★★★ 5/5
TrustpilotOnce again our lovely mortage advisor…
Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again
Ailis · 12 August 2024
Agent replied · 26 October 2024
We love reading reviews like this! And no surprise it is for our wonderful Alistair. Thank you so much Ailis for highlighting his great customer service to us.
★★★★★ 5/5
TrustpilotA fantastic experience selling my…
A fantastic experience selling my property with RMS, the house sold within a few days and the whole team kept me in the loop during the sale. Very approachable and knowledgeable. If I’m to sell again, I will be straight back to them. Couldn’t recommend enough!
Jordan · 14 September 2024
Agent replied · 26 October 2024
Thank you so much Jordan for taking the time to leave this fantastic 5 review for RMS Bedlington. We can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Chris · 9 August 2024
Agent replied · 26 October 2024
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
★★★★★ 5/5
TrustpilotExcellent service from the RYTON branch
Purchased a property through the RYTON branch. The staff acted in a friendly and professional manner at all times. Emma and Victoria in particular were incredibly helpful and supportive throughout, even with the complexities of a long chain and repeated issues with solicitors. Can't rate them high enough!
Paul · 7 August 2024
Agent replied · 26 October 2024
Thank you Paul for the kind words for Emma and Victoria in RMS Ryton, we really appreciate you highlighting them to us. Good luck in your new home!
★★★★★ 5/5
TrustpilotDefinitely recommend
Excellent handling of a very protracted and difficult house sale. Really good communication and customer care. Very kind staff who acknowledged how difficult selling a family home is for a bereaved family. Would definitely recommend Rook Matthew Sayers Gosforth office
The · 9 December 2024
Agent replied · 26 December 2024
Thank you so much for taking the time to highlight our team in Gosforth, we really appreciate it! We'd also like to express our thanks for entrusting RMS with the sale of your family home, we're so pleased you felt supported by our team throughout the process. Your recommendation means the absolute world to us, as there is no better feedback than this. Thanks again and best wishes, RMS.
★★★★★ 5/5
TrustpilotAlistair Bowman
Fantastic service from Alistair throughout the process. Really informative and helpful.
Stuart · 27 July 2026
★★★★★ 5/5
Trustpilot1st Class Service & Staff
I have used Rooks Matthews Sayer for 5 property sales over the last 2 years and the service has been outstanding from beginning to end, despite challenges thrown at us through covid! All the staff I have dealt with; Alison, Michelle, Dawn, Kate and Jack have been wonderful and I cannot recommend them highly enough. I would certainly use them again for both purchases and sales as you are in safe hands with their professional and friendly staff.
Delyth · 25 March 2022
Agent replied · 26 October 2024
Dear Delyth, thank very very much for your repeated custom and loyalty, we really do appreciate it. We're so glad that the whole team have continuously provided you with marvellous service and ensured success with all your purchases and sales. We look forward to working for you again in the future. Many thanks again!
★★★★★ 5/5
TrustpilotGeorgia House move
I woukd just like to say that Georgia was so helpful, very easy to talk to and very polite.She was actually amazing and helped make a stressful time a bit easier. Thank you so much.
Margaret · 10 May 2021
Agent replied · 26 October 2024
Dear Margaret, thank you very much for taking the time to leave our lettings application processor, Georgia 5 stars and a lovely review. We are so glad she was able to relieve a little bit of the stress of moving for you! We hope to be able to assist you again in future, should you require it! Thank you again
★★★★★ 5/5
TrustpilotRook Matthews Ponteland staff handled…
Rook Matthews Ponteland staff handled our house sale extremely well and were very professional in their full approach to the transaction.Whilst in the end we did not proceed with the sale this was entirely due to us not being able to find suitable alternative accommodation even though Rook Matthews had found us an extremely patient buyer.It is now our intention to look for another smaller property in a few years when we are a little older and we will have no hesitation in using Rook Matthews Ponteland again.
John · 9 November 2021
Agent replied · 26 October 2024
Dear John, thank you for taking the time to write such lovely words about our Ponteland team. We're so pleased that they provided you with professional service throughout the transaction. We hope in future we're again able to secure you a buyer and at a price you're happy with again. Many thanks again and we look forward to working for you in the future!
★★★★★ 5/5
TrustpilotExcellent service
Barbara and the team were extremely helpful from start to finish, guiding me through the process and managing all of the viewings and enquiries. This made things much easier for us as a family.
Mrs · 23 June 2021
Agent replied · 26 October 2024
Dear Mrs Foreman, thank you for taking the time to leave our West Denton branch, specifically Barbara 5 stars and a lovely review. It's great to know the quality of service you received allowed the process to be easier for you and your family. Thank you again!
★★★★★ 5/5
GoogleFrom the moment I walked in the office I was dealt with very promptly and straight to the point, told me every step of the way from asking about the property to buying the property.
Throughout I was kept informed of all what was happening and what was going on next in the process.
Couldn’t recommend a better estate agent.
Danielle · 9 November 2023
Agent replied · 8 November 2024
Dear Danielle, it warms our heart to read this. Thank you so much for taking the time to leave RMS Morpeth your 5* rating.
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