5/5
TrustpilotOlivia was in touch with me all the…
Olivia was in touch with me all the time and my home was sold within 2 weeks thank you Pattinsons.Mention to help from Kimberley too.Washington branch of Pattinsons
Trusted Agent profile · Morpeth
Pattinson Morpeth reviews
★★★★★
1,184 reviews across 2 platforms
13 Newgate Street, Morpeth, NE61 1AL, NE61 1AL
Pattinson's office in Morpeth, at 13 Newgate Street, is rated 4.3 out of 5 across 1,184 reviews on two platforms, including 86 Google reviews rated 4.4.
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Reviews
Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLisa at Pattinsons Morpeth has been…
Lisa at Pattinsons Morpeth has been great as a letting agent. She is very helpful ,knowledgeable and easy to contact ,she always gets back to me promptly if I have any enquiries .
1/5
TrustpilotPattinsons are Utter Cowboys and…
Pattinsons are Utter Cowboys and blatant Fraudsters. I was stupid enough to use them, Never Again
Agent replied · 29 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotLisa sharp at the Morpeth branch
Lisa sharp at the Morpeth branch. Every phone call left me feeling like she cared more about the buyers 5 dogs and the furniture they had in storage than the family she was actually working for. We felt stuck in the middle between trying to accommodate the buyers via Lisa (she was relentless and to her credit was doing a fantastic job for the buyers, buyers own reviews of Lisa on here are testimony to this but wait… who was actually paying her had the sale gone through ??) and being let down by the housing developers delays. Some honest and constructive advice for Pattinson, you’re not just dealing with bricks and mortar, after the sale fell through less than two weeks before completion (I suspect you had more to do with that than you’d care to admit Lisa) my autistic child has refused to unpack their boxes and suitcase and put their bedroom back together and we are really struggling to bring her out of a shutdown that has persisted for over two weeks now. I recommend training for all staff in neurodiversity so you know what you’re actually dealing with when your customer advices you that this needs your understanding and consideration during the sale. On a separate issue and a word of warning to be aware, when the buyer requests details of your customer’s broadband provider, I advise you check what they are up to and advise your customer (that’s the vendor just in case you weren’t sure Lisa) accordingly. The buyers cancelled our internet by placing an order with BT to take over our line on a random date before we had even reached a point where contracts were to be exchanged, then pulled out of the sale but failed to cancel the order they’d placed with BT, this left us without internet for over a week while the cancellation process went through and the new order to reconnect us with EE was placed. Needless to say the stress caused by that final straw left the air blue 🤬
5/5
TrustpilotThe Auction Team were efficient…
The Auction Team were very efficient and although I didn't manage to sell my property via auction I was kept informed of progress every week without fail. All those I had contact with were professional and very pleasant to deal with. Special mention to be made of Natalie and Brooke who were particularly helpful and always very nice to speak to.
5/5
TrustpilotExcellent service from Lisa Sharp at Pattinson, Morpeth
From the word GO Lisa Sharp at Pattinson bent over backwards to help us secure the house we wanted. However, despite the fact that our solicitor was ready to exchange on the date required by the seller, the purchase did not go forward because the other side were not ready. This pattern kept repeating itself until my husband and I completely lost confidence in their word and withdrew from the sale. Lisa Sharp continued to help us, finding a property that we could rent for six months with our pets. She was kind, understand and behaved with the utmost integrity and professionalism at all times. I could not recommend her, and the firm that she works for in Morpeth, highly enough.
1/5
TrustpilotRecent massive decline in services…
After 2 years of using Pattinsons as rental agents they've recently let me down in many ways. They are disorganised and have poor communications in the rental section. My complaints have been belittled and I feel under valued as a client.
Agent replied · 23 October 2024
Hi Janet, we are sorry to hear you have not had the experience we expect from our team. Can you provide the property address or contact information registered with us, like an email address or mobile number, to gdpr@pattinson.co.uk so we can investigate this further.
5/5
TrustpilotCarly List @ Washington has been really…
Carly List @ Washington has been really great to deal with. Fab communication from the beginning and has helped us and kept in touch every step of the way so far :)
3/5
TrustpilotUseless rental department
The people in the shops are great but that’s where it ends, the rental department is absolutely beyond hopeless
Agent replied · 29 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotGreat service from Pattinsons
Great service from Pattinsons, Hayley was very helpful and always responded quickly, ensuring the whole process was as smooth as possible.
5/5
TrustpilotGraham at the Blyth branch is an…
Graham at the Blyth branch is an absolute joy to deal with. He kept me informed throughout with his brilliant personality and warmth it felt like I was talking to a friend! I cannot praise him enough for making a stressful process much more pleasant. I'll miss our chats! Graham you are an asset to the branch and I cannot thank you enough ❤️
1/5
TrustpilotExtremely poor service with my rental…
Extremely poor service with my rental property. They have handed over an uncleaned property and upon asking saying I have not opted for a clean property. The car parking entry key has not been given with an excuse they not sure where the fob is! Not at all happy with the service.
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
4/5
TrustpilotIt was ok and the team members did a…
It was ok and the team members did a great job. They are customers friendly.
Agent replied · 29 December 2024
Thank you so much for this review!
2/5
TrustpilotTerrible
I would have given Pattinson more stars but they recommend a conveyancer and I was ripped off. Do not use any solicitor that Pattinson recommend!!! I ended up paying more than double the price that I should have paid. Terrible experience!
Agent replied · 23 October 2024
Hi Donna. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotThank you Pattinsons
Thank you Pattinsons, so easy to deal with! Comminications was great and less than a week turn around and we had our keysShout out to Dean and Cerys Highly recommend
4/5
TrustpilotRachel Ratcliffe was very helpful &…
Rachel Ratcliffe was very helpful & kept me informed of everything thats was going.Thank you for all your help Rachel really appreciate it 🌸
5/5
TrustpilotGreat service
Eloise has been most helpful from the start in getting the tenancy sorted for my mam. Thank you
1/5
Trustpilotshocking website
Awful clunky and dysfunctional website to navigate, put your post code in and basically it searches the UK and gives you the results accordingly, I mean since when has London ever been in NE29...
Agent replied · 23 October 2024
thanks for the feedback, please see the NE29 results https://www.pattinson.co.uk/buy/property-search?Latitude=55.0128152&Longitude=-1.478701&propertySearchType=buy&LocationName=North+Shields+NE29%2C+UK&Radius=1&PriceFrom=&PriceTo=&BedroomsTo=&PropertyTypes=
5/5
TrustpilotWe are buying a new house and selling…
We are buying a new house and selling our house. Carly has been great, fast and friendly service. House sold within the week. Would highly recommend. First class service. ⭐️⭐️🌟⭐️⭐️
5/5
TrustpilotI can't thank the team at blyth branch…
I can't thank the team at blyth branch enough for everything they have done to make buying a house alot more easier. Especially Linda. Nothing has been an issue and any questions I have had she has been straight back on the phone to me. Thankyou all again.
5/5
GoogleThe team at Pattinson are absolutely fantastic. Amanda, Eryn and the rest of the Morpeth branch have helped us with 3 of our properties now. They are approachable, knowledgable and professional, and they strive to achieve the best results for us in each transaction. Eryn, in particular, has worked closely with us from the start of our property journey. Her precise valuations and excellent pictures of our properties has led to great sales. Her opinion has become invaluable to us. We wouldn’t use any other estate agent and we couldn’t recommend them enough.
5/5
TrustpilotLyndsay was brilliant
Lyndsay was brilliant. She was knowledgable and really helpful, thank you for your help.
5/5
TrustpilotCouldn’t thank Lynsdsay and her team…
Couldn’t thank Lynsdsay and her team enough, great communication all throughout valuation of our home and putting it up for sale. Would highly recommend and would definitely use again!
5/5
TrustpilotWhat an absolutely first class level of…
What an absolutely first class level of customer service from the staff at Pattinson’s. My father’s home had to be sold in order to fund his care, which is stressful to say the least! The team at Pattinson’s were so supportive throughout the process and managed the sale professionally and effectively from start to finish. I couldn’t believe how helpful and empathetic they were, what a lovely team. Thank you so much for all your hard work!
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