5/5
GoogleBig thank you to Ellie for being so helpful and friendly and answering all my queries and questions. Really good service. 👍 …
Agent replied
Thanks Andy, great to hear Ellie was so helpful!
Trusted Agent profile · Morley, West Yorkshire
Verified
Manning Stainton Morley reviews
★★★★★
407 reviews across 1 platform
40 Queen Street, Morley, West Yorkshire, LS27 9BR
Part of Manning Stainton, see every office.
Manning Stainton's office in Morley, West Yorkshire, at 40 Queen Street, is rated 4.5 out of 5 across 407 reviews on 1 platform, including 407 Google reviews rated 4.5.
Reviews
Every review we hold for the Morley office, from every platform, shown as written. First names only.
Google1/5
GoogleWARNING TO RENTERS: this estate agency will attempt to claim large fractions of your security deposit regardless of the condition of the property when you vacate. If you must rent through them, ensure you take detailed photos of every room including any and all dirt, damage or disrepair. Note each of these in your 'check-in report' and take a picture or a scan of it for your own records before returning it to the agency. If (when) the agency attempts to wrongly claim against you I strongly suggest creating a detailed dispute and submitting it to the Tenancy Deposit Scheme. The scheme awarded 70% of the deposit back to us after the agents attempted to claim 80% of our deposit with spurious justification.NegativeResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Hi Max - please can you email us marketing@manningstainton.co.uk so we can look into this for you
5/5
GoogleThe KPR Willis has been great for our business. We've also had some positive feedback from both Landlords and Tenants. A special thanks to James!
Agent replied · 6 July 2026
Thank you for your kind feedback. We’re delighted to hear that the KPR Willis has been a valuable asset to your business and that both landlords and tenants have responded positively. We’ll be sure to pass on your special thanks to … More
5/5
GoogleWe recently met with Faye following on a recommendation from a friend to use Manning Stainton for the Sale of a couple of our rental properties in the Morley Area, she was able to give us some excellent insite on other properties the Morley branch have sold in the past few months both with Sitting Tennant & Vacant Possession. It was great to meet someone with excellent knowledge on the local market, plus not feel pressured to making the decision to immediately market the properties which is refreshing against other agents. We look forward to working together in the future.
Agent replied
Really pleased to hear about your experience with Faye, we hope we can help you in the future
1/5
GoogleTerrible service from MS Morley. Andrew the Manager came to put our house on the market. Said a figure for it, we thought that was too high to which he promised that if our house was under valued he could fight it because ‘he sells loads of homes that come under valued and he uses variables of local houses to fight and win.’ House got under valued by 15%. No one couldn’t care about challenging the valuation. The after sales lady (who was the only decent person from this company) stated ‘they never challenge a valuation so I don’t know why they said that.’ We & and the buyer had to meet in the middle as we needed to act quick on our house sale in fear of losing our dream house. MS get their customers by lying. That’s what happened here. MS also over charged us, they charged their fee at the original selling price, not the price of the final sale. Complained to the Managing Director about the lies from Andrew and the over charge to which he denied both after an ‘investigation’ Took our complaint to the Ombudsman who decided in our favour and confirmed we had been over charged and agreed that the variables had never been challenged! Terrible customer service from day one, rude teams from branch up to top bosses. Never using again!
Agent replied
Really sorry to read this review, especially having now had the result of the Ombudsman review that made an award which was a fraction of what you claimed you were owed. In the end you achieved a price, once our team renegotiated with your buyer, of 96% of your asking price which still broke precedent for a house of that sort within the area. As a family owned and run business and whilst we don’t always get things exactly right we are always honest and straightforward in our approach. We are truly sorry if the service you received from Manning Stainton was not as expected but are satisfied that we can now draw a line under this. Wishing you all the best in your new home. Mark Manning
5/5
GoogleWould like to say a big thanks to Faye at the Morley branch, she was very helpful and easy to deal with when we made an offer. Returned calls quickly and very professional. Thanks again.
Agent replied
Great to hear your comments on Faye and the Morley tea,
5/5
GoogleFab service from the start. Jodie is so polite, friendly and helpful!! Keep up the great work
Agent replied
Hey Becky, thank you so much for your review. So glad Jodie was so helpful.
5/5
GoogleI have to say, as a first time buyer, completely new to the experience of estate agents, mortgages, finances and all the rest! This process has been made so simple by the staff at Manning Stainton. I corresponded most with Sophie Newton and I was incredibly impressed with her quick responses and helpful nature. She made everything simple and was so lovely to speak to both on the phone and via e-mail. She really took an interest and was really conscious of my difficult work hours when communicating with me. Thank you so much for your help! :)
Agent replied
Thanks for your feedback as a first time buyer Jodie, great to hear about your experience with Sophie and our Morley team
5/5
GoogleI contacted Manning Stainton Morley office for details on a property that I was interested in purchasing for investment and I have to say I was very impressed. Sophie who I spoke with was incredibly helpful and was able to answer all my questions in that one call which enabled me to make a a decision on the potential investment property very quickly. Due to the efficiency and knowledgeable team I would highly recommend anyone to use Manning Stainton Morley to sell their property.
Agent replied
Thanks for your review for Sophie and the Morley team!
5/5
GoogleManning Stainton have been excellent in the early process of selling my mums house. Emily Hullah and Callum have been communicating daily and so far are the branch stars for me. I would definitely recommend selling with Manning Stainton the app they use is fantastic. Thanks guys, I'll leave a further review when we complete
Agent replied · 21 June 2024
Thanks Sarah!
5/5
GoogleJoseph F. was exceptionally responsive and always available when needed.
5/5
GoogleLeah Cascarino has managed my move into a new rental. Leah has been responsive, professional and friendly making the process easy which is exactly what I needed! Thanks Leah.
Agent replied · 21 June 2024
Great to hear Paul, good luck in your new home!
5/5
GoogleI'm currently going through the process of selling my property but so far the team at Morley including Andrew Robinson and Emily have been excellent
Agent replied · 21 June 2024
Thanks Craig, lets hope we get things sorted for you👍 …
5/5
GoogleReally friendly staff everyone I’ve spoken to at Manning Stainton Morley has been more than helpful. Jodie in particular has been really amazing in helping us with our first time purchase :)
5/5
GoogleJust purchased a house through Manning and stainton Morley branch and the service was great. Faye and Ann were both very helpful and efficient with all my queries.
Agent replied · 21 June 2024
Thanks Gemma
5/5
GoogleTadi, my assigned solicitor, is a thorough professional.
5/5
GoogleAndrew provided an honest and professional valuation, he answered any questions we had about the current market and was very knowledgeable. We were very impressed with the process and service we received. From how promptly our property was put on the market to the weekly updates and feedback given from the team. They have helped us find the right buyer for the best price possible. Thanks team Morley, you well and truly exceeded expectations.
Agent replied
Thanks Richard, great to hear
5/5
GoogleExceptional service from the Morley Sales team, in particular Sophie Newton. What a star, made light work of selling my house! Thank you for all your efforts.
Agent replied
Thanks Adam, pleased to hear you found the service from our Morley team and Sophie exceptional
5/5
GoogleVery pleased with the service received especially from Emily at the Morley office. Very polite and communicated details of the sale progress throughout.
Agent replied · 21 June 2024
Glad we could help Mark, thank you for your review, much appreciated by the team🙌 …
5/5
GoogleLeah is a credit to Manning Stainton. Her customer service is outstanding and is always done with her wonderful cheery attitude. Thoroughly recommend giving her and the team a visit!
5/5
GoogleWe have been using KPR for the last year and have found it has made our working lives easier. We received good training from James and find the system very straightforward. As well as this, the Midterm Reports look very professional and are easy for our Landlords and tenants to read through. We highly recommend KPR.
Agent replied · 6 July 2026
Thank you so much for your kind feedback and for taking the time to share your experience. We're delighted to hear that KPR has helped streamline your workflow and that you’ve found the system user-friendly. It’s also great to know that the Midterm Reports are meeting the needs of both your landlords and tenants. We’ll be sure to pass your comments on to James, he’ll be pleased to know his training made a positive impact. We truly appreciate your recommendation and look forward to continuing to support your team. Best regards,
5/5
GoogleMe and my wife have dealt with Manning Stainton Sales for the last sale of our house and the current. We have had nothing but fantastic service both times. Faye especially was great at dealing with our concerns and made the move as smooth as it could be .Securing a great buyer for us and helping us with our onward purchase by putting us in touch with their Wakefield office made our life alot easier. Thanks again guys!
Agent replied
Great to hear Gregory, thanks for taking the time to leave a review
5/5
GoogleReally friendly & good communication from the start, efficient and very pro-active - special mention to Emily hullah who has been looking after us and has been fab
5/5
GoogleI cannot thank Leah and Julie-Ann and all the staff at Morley Manning Stainton for all their help with my moving process. It wasn’t easy and there was quite a few issues which I knew weren’t of a fault of mine. They all sympathised with me …
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