Every review we hold for the Morecambe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a viewing with Kyran very helpful nice guy
Peter · 20 March 2024
Agent replied · 28 October 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that you had a positive viewing with Kyran. We take pride in providing excellent service to our clients, and it's great to know that he was helpful and accommodating. If you have any more questions or need further assistance, please feel free to reach out to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe help and advise we received from Sue Simpson, mortgage advisor, was excellent. She truly went above and beyond to get us our mortgage. Thank you very much.PositiveProfessionalism
Karen · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Sue. I know that Sue always strives to provide her clients with the very best service and support throughout the mortgage application process and she will be delighted to hear you were happy with the service she provided.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleVery helpful and informative. Thank you
Ebony · 20 March 2024
Agent replied · 28 October 2023
Thank you for taking the time to share your positive feedback with us. We greatly appreciate your kind words and are delighted to hear that you found our team helpful and informative.
If you ever have more questions or require further assistance, please feel free to reach out to us. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI can’t recommend the staff at Farrell Heyworth Morecambe highly enough, every one of them was brilliant from start to finish. Emily Collins arranged our mortgage and was very knowledgeable, helpful and made the whole process pain free.
Kelly · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Morecambe team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
I know that Emily always strives to provide her clients with the very best service and support throughout the mortgage application process.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleJames at FH has been fantastic in talking me through everything I needed for my first home. Extremely professional and helpful.
George · 1 December 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. It's great to hear that our Morecambe Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI’ve used Farrell and Heyworth before highly recommend. Danny gave an honest and considered opinion which has helped us make our minds up.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I'll pass your kind comments on to Danny and the team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleThe whole process was made easy from start to finish. Rebecca Ronald visited our home and put us at ease and explained everything perfectly. I would highly recommend Farrell and Heyworth to anyone.
Phil · 29 July 2019
Agent replied
Dear Mr Clare,
Thank you for taking the time to leave feedback. I am delighted that Rebecca and our proactive team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI have no complaints about Farrell Heyworths service. They were responsive to queries and attentive to our sale which went through quicker than I had expected. Good service throughout.
Nicholas · 12 November 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by our Morecambe team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleStaff are friendly and always happy to help
India · 29 June 2023
Agent replied · 29 July 2023
Thank you for your kind feedback regarding our staff. We are pleased to hear that you found them friendly and always willing to help. At Farrell Heyworth, we prioritize providing excellent customer service, and we are glad that our team members have met your expectations in this regard.
We believe that a friendly and helpful approach can make a significant difference in the overall experience for our customers. We appreciate your recognition of our staff's efforts to ensure your satisfaction.
If there is anything else we can assist you with, please feel free to reach out. We are here to help and support you throughout your journey.
Thank you for choosing Farrell Heyworth, and we look forward to continuing to serve you.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleTERRIBLE , WRONG PHOTOS AND DESCRIPTION ONLINE . UNABLE TO GET ACCESS TO PROPERTY TO VIEW. LITTLE TO NO KNOWLEDGE OF SHARED OWNERSHIP SCHEMES. SHOCKINGLY BAD
Sarah · 13 March 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have spoken to our highly experienced Morecambe branch manager recently and we have discussed the issues you mentioned here. As explained the photographs which you queried have been reviewed and we believe they are correct. One of the properties you requested to view is currently tenanted and the vendor has not been able to arrange access for viewings, this matter must be very frustrating for you but it is unfortunately beyond our control.
We would still like to assist you in finding a new home and the team would be pleased to hear from you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent customer service. Quick response and very professional approach . Highly recommended.
Nigel · 30 January 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I’m very pleased to hear our Morecambe team have provide you with such fantastic service.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleVery sly agents! Avoid at all cost! They advertise they are 5* feefo rated on the website.... when they aren’t. I’m surprised they haven’t been done for misdescription!
Brian · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleJust moved into an awesome new house in a great area thanks to the helpful staff at Farrell Heyworth. Would definitely recommend them for renting a property.
David · 29 July 2019
Agent replied
Hi David,
We're delighted to hear that the morecambe team have given you such a great service when moving into your new property. If there's anything else you need please don't hesitate to get in touch. All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleFantastic company and service. The 'For Sale' sign went up on the Tuesday and the house sold 2 days later! I totally recommend Farrell Heyworth!
Bryan · 24 February 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our team have gone out of their way to make your home selling process as easy and successful as possible and have achieved such a fantastic outcome during the sale of your property in such a short time. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleJay at Farrell heyworth couldn't have been more professional from start to finish nothing was to much trouble
Lisa · 29 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jay and our Lancaster team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe arranged a viewing of a house within days and our arranged staff member was really nice.
Kaden · 29 September 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Morecambe team were able to help you find your new home.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleWe are currently at Ombudsman with these agentsNegativeResponsiveness, Quality, Professionalism, Value
Ross · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued.
I understand you have recently been in conversation with our lettings team about this matter and that we have carried out our duties to yourself and our landlord clients. We have taken all your communications extremely seriously, however we can find no evidence that you were asked to pay any illegal fees.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent professional service throughout the process, thank you
Dawn · 26 November 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Morecambe team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleVery helpful and friendly
Daniel · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleProfessional service.
Darren · 31 August 2019
Agent replied
Thank you for taking the time to leave us feedback and such a kind comment. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleRating only, no written review.
Sam · 20 July 2025
Agent replied · 20 March 2026
Thank you for the 5-star rating! We really appreciate your support and are delighted you had a positive experience with Farrell Heyworth. … More
★★★★★ 1/5
GoogleRating only, no written review.
J · 20 March 2024
Agent replied · 30 December 2023
We noticed your one-star review, and we’re sorry to see that your experience didn’t meet your expectations.
We value feedback from our customers and strive to provide the best service possible. However, since your review doesn’t include specific comments or details about your experience, we’re unable to address any issues or concerns you may have had.
If you would be willing to share more information about your experience or the areas in which we fell short, we would greatly appreciate it. Your insights would help us identify areas for improvement and work toward ensuring a better experience for all our customers.
Please feel free to reach out to our branch directly, and we’ll do our best to address your concerns and make amends if possible.
Thank you for taking the time to provide feedback, and we hope to have the opportunity to better serve you in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Tanya · 20 March 2024
Agent replied · 28 October 2023
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with Farrell Heyworth. If you need any assistance in the future, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleRating only, no written review.
Ryan · 20 March 2024
Agent replied · 21 March 2024
Thank you for taking the time to leave a 5-star rating! We're thrilled to hear that you had a positive experience with us.
If you ever need any assistance in the future, feel free to reach out to the team.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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