Trusted Agent profile · Morecambe, Lancashire

Farrell Heyworth Morecambe reviews

4.4

★★★★★ Great

230 reviews across 1 platform

3-7 Victoria Street, Morecambe, Lancashire, LA4 4AE

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Morecambe, Lancashire, at 3-7 Victoria Street, is rated 4.4 out of 5 across 230 reviews on 1 platform, including 230 Google reviews rated 4.4.

Google logo

4.4 / 5

230

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Morecambe office, from every platform, shown as written. First names only.

1/5

Google

There should be a zero star option available just for this company. I have not a good word to say about them. Arranging viewings is virtually impossible as most of their listings are not actually on the market, no one comes back to you on it or no one turns up once you have something arranged. I wish to never deal with this company ever again from a buyer's perspective and would NEVER list a property with them.NegativeResponsiveness, Professionalism

Martin · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The property market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. Our branch manager has tried to get in touch and is very keen to talk to you in the hope we can still be of assistance in your search. We hope you find your ideal home quickly and our team are still here to help. kind regards, Jeremy Collins - Director

5/5

Google

As a buyer Farrel Heyworth in Morecambe have been a delight to deal with. All the staff have been friendly, understanding and professional. Erica was especially supportive, thank you.PositiveResponsiveness, Quality, Professionalism

Michael · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Erica and the Morecambe team. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Excellent service. Thank you. Kind regards Diane Brown

Diane · 21 August 2026

5/5

Google

Excellent service from start to finish. Feedback on viewings was almost immediate and every member of the new team there was helpful polite and professional. A special mention to Katy our negotiator for securing our own sale and that of our forever home.

Jackie · 29 July 2019

Agent replied

Dear Ms Donnelly, Thank you for taking the time to leave us a review, it’s so important for our teams to know what’s gone right for our customers so we can make this our focus. I am extremely pleased to hear you’ve had great communication from the team and that they dealt with the sale of your property with professionalism. We wish you all the best in your new home. Kind regards, Chris Heyworth - Director

5/5

Google

Can not thank all the staff from Farrell &Heyworth enough, from all the girls who work in the office and are such a pleasure to talk too, too Fred, Phil and Barbara who showed everyone around. Thank You Donna Longton.

Donna · 29 July 2020

Agent replied

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Morecambe team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

1/5

Google

One of the worst companies i've ever dealt with. Communication and organisation has been beyond pathetic for years and has never improved. If I hear "I can only appologise" one more time.... luckily I probably won't hear it because they never answer the phone and they don't really respond to emails either. If zero stars was an option I would go for that. Will update if they ever become serious or professional.

Chris · 31 December 2022

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. Our maintenance team have been working hard to resolve this problem on your behalf. As you know we have been dealing with third party companies to fully resolve the matter. They have not responded as quickly as we would like, which must have been frustrating but is unfortunately beyond our control. I understand we have now been able to update you about an imminent appointment. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

1/5

Google

Had our property on the market with FarrelHeyworth and they didn’t do much to sell our property. Moved to another agent and sold almost instantly. We have now realised why. Having rang FH on numerous occasions to view properties advertised for sale, we get told they are now rented out, under offer, sold, the vendor isn’t taking any viewings, it’s taken off. But the last straw is when you put a higher offer in and they tell you the vendor is going with a lower offer, after nearly 2 weeks of waiting to hear back. Many people I have spoken to say they are put off viewing a property if it is on the market with FH. Now I understand why.

Renate · 30 December 2021

Agent replied · 30 December 2023

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued. We wish you all the best with the sale of your home. Kind regards, Jeremy Collins, Director

5/5

Google

Efficient, knowledgeable and most importantly in todays society they offer superb customer service. Many thanks to Paul, John and the team.

Rachel · 30 January 2023

Agent replied · 29 July 2023

Thank you for taking the time to leave feedback. I am so pleased that Paul, John and our Morecambe team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director

1/5

Google

So disappointed with Farrell Heyworth in Morecambe. Very experienced a poor customer service enquiring about one of their rental properties. After sending an application forms through, we waited a few days for a response which we never received. Couldn't get through the landline to chase up the progress and all when I realised the property was marked as LET AGREED. Nobody even bothered to let us know... Very unprofessional.

Ula · 30 January 2023

Agent replied · 29 July 2023

Thank you for taking the time to leave a review. Customer service is really important to us and we strive to ensure all our customers receive an excellent service from our team. There is currently extremely high demand for rental properties in this area and our hard-working team are unfortunately unable to respond to every individual enquiry. We understand this is frustrating but please be assured that all applications are processed as efficiently as possible and on a first come first served basis. We would very much like to assist you in finding the right property in the future. All the best, Jeremy Collins - Director

1/5

Google

Had our property on the market with FarrelHeyworth and they didn’t do much to sell our property. Moved to another agent and sold almost instantly. We have now realised why. Having rang FH on numerous occasions to view properties advertised for sale, we get told they are now rented out, under offer, sold, the vendor isn’t taking any viewings, it’s taken off. But the last straw is when you put a higher offer in and they tell you the vendor is going with a lower offer, after nearly 2 weeks of waiting to hear back. Many people I have spoken to say they are put off viewing a property if it is on the market with FH. Now I understand why.NegativeProfessionalism

Renate · 27 August 2021

Agent replied · 24 February 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued. We wish you all the best with the sale of your home. Kind regards, Jeremy Collins, Director

1/5

Google

Had our property on the market with FarrelHeyworth and they didn’t do much to sell our property. Moved to another agent and sold almost instantly. We have now realised why. Having rang FH on numerous occasions to view properties advertised for sale, we get told they are now rented out, under offer, sold, the vendor isn’t taking any viewings, it’s taken off. But the last straw is when you put a higher offer in and they tell you the vendor is going with a lower offer, after nearly 2 weeks of waiting to hear back. Many people I have spoken to say they are put off viewing a property if it is on the market with FH. Now I understand why.

Sophia · 29 July 2021

Agent replied · 29 July 2023

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued. We wish you all the best with the sale of your home. Kind regards, Jeremy Collins, Director

1/5

Google

Extremely disappointing service, we were told our property wasn't available on one call, never returned our calls, gave them notice 4.5 months after putting house for sale with them and they charged us to remove it, we paid the invoice so we could put it up for sale with another agent and then they chased us for payment? Today found they are still advertising our property for sale on rightmove. Not sure if the left hand knows what the right hand is doing at the agents!NegativeProfessionalism

Nicola · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I understand you have spoken to our Morecambe branch manager recently. As a result of your conversation we have been able to review our branch team training to ensure all future service meets ours and your high expectations. I appreciate you bringing this to our attention. Kind regards, Jeremy Collins - Director

5/5

Google

Very happy with the work Katie Ward and the team are doing for us.

Julian · 15 July 2023

Agent replied · 29 July 2023

Thank you for your kind words! We're thrilled to hear that you're very happy with the work Katie Ward and our team at Farrell Heyworth are doing for you. Providing excellent service and exceeding our clients' expectations is our top priority. We appreciate your trust in us and look forward to continuing to assist you with your needs. If there's anything else we can do for you, please don't hesitate to let us know. Thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Had our property on the market with FarrelHeyworth and they didn’t do much to sell our property. Moved to another agent and sold almost instantly. We have now realised why. Having rang FH on numerous occasions to view properties advertised for sale, we get told they are now rented out, under offer, sold, the vendor isn’t taking any viewings, it’s taken off. But the last straw is when you put a higher offer in and they tell you the vendor is going with a lower offer, after nearly 2 weeks of waiting to hear back. Many people I have spoken to say they are put off viewing a property if it is on the market with FH. Now I understand why.

Ronni · 9 May 2021

Agent replied

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom has been highly valued. We wish you all the best with the sale of your home. Kind regards, Jeremy Collins, Director

1/5

Google

Had a sale agreed on a property with FH, vendors and FH dragged their feet for over 8 weeks. We then find out that they have taken the property off the market as they want to remarket it at a higher price! Low and behold a week later and the property has gone back on the market for almost £30k more than what we had seen it advertised for and had a sale agreed on! Wouldn’t trust FH with any future sale or purchase!

Tina · 9 May 2021

Agent replied

Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued. As estate agents our legal duty is to follow the instructions of our client, in this instance a higher offer was made which was ultimately accepted by our clients, we understand this must be very frustrating. Our branch Manager will try to contact you to discuss this further as we would still very much like to find you a suitable property. Kind regards, Jeremy Collins - Director

5/5

Google

Keiran showed us around a property and he was helpful and knowledgeable about the house and was able to answer all our questions. He was professional and very nice to deal with. Such a positive change from agents who don’t know anything you ask and show little interest in selling the property other than just turning up to do the viewing.

Lisa · 22 July 2023

Agent replied · 29 July 2023

Thank you for taking the time to share your positive experience with Keiran at Farrell Heyworth. We're delighted to hear that he was helpful, knowledgeable, and professional during the property viewing. At Farrell Heyworth, we strive to provide excellent customer service and ensure that our agents are well-informed about the properties they are showcasing. We appreciate your kind words and are glad that you noticed the difference in the level of service provided. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for considering Farrell Heyworth for your property needs. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Never dealt with this Agency before, and will not be dealing with them. 2nd time I am calling today for 2 different properties in Morecambe. 1st they took details never got back to me as promised. 2nd call, I spoke to a lady after a long wait on hold, she asked my name and after giving her my name she just hanged up, like she is racist or something. I would avoid them at all cost going forwardNegativeProfessionalism

Pap · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review, I can assure you that we take the matters you have raised you have raised extremely seriously. My branch colleagues would like to help with your enquiry, but so far we are unable to find any contact details that relate to the name you have given here. We would be very grateful if you could contact that branch so we can assist you both with your enquiry and also to investigate the matters you have raised in your review. Kind regards, Jeremy Collins - Director

5/5

Google

Thanks to Nick, mortgage and protection advisor, for helping me buy my first house and secure my mortgage. Excellent communication and support. Thanks again! :) Would highly recommend.PositiveResponsiveness, Quality, Professionalism

Hollie · 21 June 2021

Agent replied · 20 June 2024

Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

5/5

Google

Great service from the team here, great communication and a pleasant service. A special mention for Alison Whiteside who embodies all of the above. Many thanks

David · 20 March 2025

Agent replied · 25 October 2024

Thank you for your feedback! We’re delighted to hear you experienced great communication and a pleasant service from our team. Alison Whiteside truly is an asset, and we’re pleased to know her efforts stood out during your experience with us. We appreciate your kind words and are always here to assist you in the future! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Absolutely amazing! Me and my partner just bought a house and the agency was amazing! They could answer all my questions and explained all the process. I could always call them to have a nice chat! Such a great team! Thank you all once again you are fantastic:)

Veronica · 20 March 2024

Agent replied · 30 December 2023

Congratulations on your new home! We're delighted to hear that you had a positive experience with our agency and that our team was able to assist you throughout the process. If you have any more questions or if there's anything else we can help you with, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

We would like to thank Elliott for his calm professional support whilst selling our property, very much appreciated thank you.PositiveResponsiveness, Professionalism

Margaret · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Morecambe team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

1/5

Google

Idiot company, never give this company your email address. Constantly bombarded with properties that would be totally unsuitable even if I were looking for a property. Unsubscribing is impossible. Just don't do it.

Alan · 3 December 2019

Agent replied

Dear Mr Hampson, I'm sorry to hear you are having some difficulty removing yourself from our email system and that the emails you have received haven't met your requirements. This shouldn't be the case and I'm very keen to resolve this for you. I would be grateful if you could contact our Morecambe branch manager, John Holloway, on 01524 832929. If you can provide John with the email address to which you have been receiving these emails we can ensure you don't receive anything further. Alternatively, all our email communications include an option to unsubscribe at the bottom of the email. Kind regards, Chris Heyworth - Director

5/5

Google

My house sale was well looked after by Alison Whiteside and I was kept informed of progress and the position on the sale throughout.

Hugh · 20 March 2025

Agent replied · 26 August 2024

Thank you for your kind review! We are delighted to hear that Alison Whiteside took good care of your house sale and kept you well-informed throughout the process. Communication and transparency are key aspects of our service, and it's wonderful to know that you had a positive experience. If you have any further needs or questions, please don't hesitate to reach out to the team. We appreciate your trust in Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

My wife and I have rung on many occasions over the last 8 weeks to try and view properties, one call I had had 6 properties on my list to view and all of the houses had been sold. Over the last 8 weeks we have enquired about over 20 houses and have been told they have all been sold, even though they were advertised on the website and rightmove. Why don't you update the website and rightmove with 'under offer or sold subject to contract'? We will avoid this estate agent in future.

Stuart · 24 February 2020

Agent replied

Dear Mr Scott, Thank you for taking the time to leave us a review, this must have been very frustrating for you. Our proactive team work very hard to sell our properties quickly in accordance with our duties to and instructions from our customers, which does occasionally lead to frustration and disappointment when the opportunity to buy a property has been missed. We would always recommend buyers keep a close eye on our email property updates and to contact us as soon as a suitable property comes to the market. We are expecting to bring many more properties to the market over the coming weeks and our branch teams would be delighted to speak to you about your requirements and assist you to find the right property. Please don't hesitate to contact the team on 01524 832929. Kind regards, Chris Heyworth - Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Farrell Heyworth's Google reviewsLeave Farrell Heyworth a review

Questions about Farrell Heyworth Morecambe

How many reviews does Farrell Heyworth Morecambe have?

Farrell Heyworth's Morecambe office has 230 reviews across 1 platform: 230 on Google.

What is Farrell Heyworth Morecambe's rating?

Farrell Heyworth Morecambe is rated 4.4 out of 5 across all 230 reviews, and 4.4 out of 5 on Google from 230 reviews.

Where is Farrell Heyworth's Morecambe office?

Farrell Heyworth Morecambe, 3-7 Victoria Street, Morecambe, Lancashire, LA4 4AE.

The Trusted Agent

Is this your office? Claim your page.