Trusted Agent profile · Morecambe
★★★★★
361 reviews across 2 platforms
17 Victoria Street, Morecambe, LA4 4AE
Entwistle Green's office in Morecambe, at 17 Victoria Street, is rated 3.0 out of 5 across 361 reviews on two platforms, including 94 Google reviews rated 4.7.
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Every review we hold for the Morecambe office, from every platform, shown as written. First names only.
5/5
GoogleWhat a great team! Very responsive and helpful! From our first viewing to moving in 18 days later they smoothed the way, answered questions and nudged the process for us!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat estate agents
Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.
1/5
TrustpilotThe Maghull office mismanaged my…
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
5/5
GoogleAll the team at the Morecambe branch were really helpful, friendly and efficient during the sale of my property and I would definitely recommend them!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleEntwistle Green are the best estate agents we have worked with. They are honest and professional and enthusiastic. They care about selling your property.They sold our property in one month for the first time and in one day when the first buyer had to pull out. They are friendly, welcoming and a delight to work with. I cannot praise them enough.
Thank you Roger for your kind comments and review. Kindest regards, Mark
1/5
TrustpilotMy offer was accepted with no Sales Memo issued more than 1 month…
My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.
5/5
TrustpilotI have just got my new flat through…
I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them
5/5
TrustpilotI’m happily using EG Warrington for the…
I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.
5/5
TrustpilotGreat experience with Karen.
My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.
5/5
GoogleI have been a private tenant for a long time and was nervous about dealing with a new estate agency however I met with Olivia at Entwistle Green who was absolutely brilliant and a delight to work with, providing a hassle free, attentive and hasty service throughout. Well recommended as a letting agency.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
TrustpilotAwful - they try to hold onto your good faith / holding deposit
TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).
5/5
GoogleWe recently used Entwistle Green for both sale and purchase. The staff (especially Rebecca, Emma, Nicola and Oliver) at the Morecambe branch has been efficient and very helpful. They handled some difficult situations with empathy and professionalism. I would highly recommend them. Thank you guys!!
1/5
TrustpilotIn breach of the law
Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.
5/5
GoogleI was executor for my late Aunt's estate and after doing some research I decided on Entwhistle Green. this was a good move as I found Emma & the team very helpful especially as I lived many miles from the property for sale. The house sold quite quickly which was a relief and all completed without any fuss.
Hi Edward, many thanks for your 5* review. I'm delighted to read that Emma and the team at Entwistle Green in Morecambe dealt with a sensitive sale in a professional way & despite your distance, keeping you informed. Best wishes, Tracey.
1/5
TrustpilotWaste of time
Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).
1/5
TrustpilotTerrible management
Don’t use this agent. Terrible management. Waited a few hours before viewing to tell me I can’t go to view the property. Won’t recommend or use again.
1/5
TrustpilotSCAM COMPANY DO NOT USE!
This company is a scam. I strongly regret going with them from the get go. Beverly, who is the lettings manager is completely incapable of understanding and executing basic tasks. She originally lied to us about when originally renting a flat and told us there was someone else interested to offer £25 extra a month, in which I later found out was a lie. She also mentioned that the flat was "fully furnished", and also was advertised as such, which was also a lie. The landlord told me he would never had agreed to allow them to say this. She told us the mattresses in the flat were "brand new", but after arriving looked at least 10 years old. She then took over a month, with a lot of emailing and calling to give us our deposit back, refusing to admit, she had anything to do with it. The company is so unorganised, it seems like it's ran by interns. Beverly's attitude over the phone is horrendous, she has terrible customer service skills. But hey! at least now I know, if I ever see an Entwistle Green Lettings logo on a property, to run for the hills!
1/5
TrustpilotAWFUL COMPANY DO NOT USE
I have been waiting for my deposit for 22 days after I had moved out which is unacceptable. The staff are exceptionally rude and pass you on to other people to avoid blame. Beverly who is the manager does nothing to help you out and is incapable of doing her job., Sheila who is also another member of staff is also as useless as Beverly. Do not use this letting agents I repeat do not use this letting agents they are absolutely awful and cannot do a simple task of returning a deposit which should take 3-4 working days not nearly a month.
4/5
TrustpilotMano
I would like to thanks Beverley Bramill, Gail J Hines, Sheila Carroll, Eleanor and rest of team in Entwistle Green Lettings Team for helping me rent out my house, They are very polite and approachable
1/5
TrustpilotMiss leading, dishonest agent
When to view a property with this agency and there was no mention of any parking restrictions when enquiring about the property and many questions were asked.When I turned up to view the property and saw the restriction I asked if the agent had a parking permit give that no mention of any restrictionshad been mentioned. I was told no however, not to worry as there may be one inside the property.This turned out to be untrue, in that there was no permit inside and the agent was aware of this already which has now come out after complaining. As a result of the miss information, it resulted in me getting a £70 fine and Entwistle Green have basically denide any conversation ever took place regarding the parking and that I should have known prior to arrival because of a tiny sign that is in the corner of an image of the property online.If they can't even make you aware of something as simple as a parking restriction............ need I say anymore. I for 1 won't be using this agent again.£70 to view a property.
1/5
TrustpilotScammers! Do not pay holding deposit!
Took my holding deposit for an agreed let, was very excited about the place! Then started asking for things they hadn’t previously mentioned, said student loans didn’t count as proof of finance (despite knowing this prior and it saying nothing on the application contract about only professionals being allowed to rent) and kept me in limbo for almost a month with very slow replies. Suddenly they took back their offer and rejected the application but refused to refund the holding deposit. Absolutely scammers.
1/5
TrustpilotUseless Lettings Agents
My family and I have been renting from Entwistle Green since September 2020 in Maghull. NEVER AGAIN! Nothing EVER gets fixed or reported to the landlord, even when we get through to the landlord nothing gets done. We were promised a new turf, which we got but was laid by some odd jobs man that obviously didn’t have a clue what he was doing because you can see the joins we’re the turf hasn’t knitted together. We were promised that drawers in the kitchen would be realigned as they weren’t quite right, which were still waiting for except now we have a drawer face HANGING OFF. Entwistle Green don’t seem to think this is much of an issue even though we have a toddler running around. Paying a ridiculous amount of money every month for a house that’s falling to bits. Dont bother with this company. Only care about the landlords and not the tenants.
1/5
TrustpilotGarbage Agency
I can't understand how the people can use this garbage agency to sell their property. It is 3 months that I looking to buy house and I call them at less 20 time for different properties , guess what ?Nobody answer!I will never call them again, absolutely garbage !
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Morecambe.
