Trusted Agent profile · Morden
★★★★★
65 reviews across 2 platforms
105 London Road, Morden, SM4 5HP
Turners's office in Morden, at 105 London Road, is rated 4.1 out of 5 across 65 reviews on two platforms, including 64 Google reviews rated 4.1.
Every review we hold for the Morden office, from every platform, shown as written. First names only.
5/5
GoogleA big thank you to the Turners team in selling a property in probate on our behalf. No matter how delayed or complex the process was they kept us informed at all times. Good work.
Dear Charlotte, Thank you for your kind words and feedback. Warmest Regards, Robert.
5/5
GoogleRenting a property through Turners, Chrissie was so kind and helpful and have found my family a lovely start up home. Very pleased with the service and would highly recommend using them
5/5
Googlevery helpful staff. definitely use them again.
5/5
GoogleRob and Ann have been super helpful, friendly and supportive in selling my property. They were always approachable, responsive and explained things patiently and put my mind at rest when issues arose. Would highly recommend them for their professional and non pushy approach and would definitely use their services again.PositiveResponsiveness, Professionalism, Value
Dear Stuart, Really pleased that we were able to sell your property for you and thank you for your 5 star review. Kind Regards, Rob.
4/5
GoogleWe have just successfully purchased our property through Ann and Rob at Turners Morden. They also pointed us in the direction of a good local Solicitor in Morden called Crown Law. The whole process was quite quick and myself and my partner thank them for all of their assistance through the process.
Dear Mr Ashdown, Thank you very much for your review and feedback, it is very much appreciated and we hope you are happy in your new property. Kind Regards, Rob.
5/5
GoogleUsed To sell my property. Very knowledgable. Professional. And made the whole process smooth. Great service
Thank you very much Kevin for this great review. Much appreciated. Robert Davies, Director, Turners Property.
1/5
GoogleSpoke with an older lady today enquiring about a property, poor customer service, not a bit of kindness displayed on the call. Ruined the experience for me as I was looking forward to working with Turners.
5/5
GoogleI've recently purchased a property through Turners and was extremely happy with the service provided. Rob and Ann helped ensure the deal kept moving to complete shortly before the stamp duty deadline. Thankyou both for the support!PositiveResponsiveness, Quality, Professionalism
Dear John, Thank you for your five star review it is much appreciated and we wish you all the best in your new home. Kind Regards, Rob.
1/5
GoogleIncapable, unprofessional and lazy amateurs. Continuously neglecting issues with a rented property. If you have no choice but to use Turners, I would recommend you ask for Nicola. Not the brightest employee they have to offer, however her bland demeanour makes it all the more bearable being robbed blind.
Dear Dan, I am sorry to hear you are not happy with the service. We can only apologise to any customer who feels we have not met our usual high standards. However, we do not actually have anyone in your name registered with us either as a Tenant or Landlord and so we can only surmise you are using a user name. As such it is difficult for us to comment - and we generally do not do so online anyhow. Instead, we ask people to call or write in to myself, as the owner and I am more than happy to look into matters further as all feedback good or bad is always valued. One thing we do not accept however is personal comments about staff casting aspersions on their characteristics; I am sure you would not appreciate anyone commenting upon your personality online. Again, I am sorry that you feel we have let you down, but I can only ask that you contact us directly to help rectify the matter. Yours Sincerely, Robert Davies, Turners Property.
5/5
GoogleWe have used Turners in Morden to buy a bungalow and found Ann and Rob very helpful. Whenever we had a query we would get an answer by the end of the day. We would definitely recommend them.
Dear Nelson, Thank you for your 5 star review and kind words. We hope that you are enjoying your new property. Kind Regards, Robert.
5/5
GoogleRob managed the sale of our property excellently. He is really experienced, honest and knows the area inside out. He was quick to respond and chase things on our behalf and we would definitely recommend Turners.PositiveProfessionalism
Dear David, Thank you for your great review and kind words: very pleased that you would recommend our services. Wishing you all the best, Rob.
5/5
GoogleWe had a very good experience with Turners Property Agency. We spoke mainly with Christine and she was very fast in dealing with maintenance issues, as well as providing references for our next rented property and the deposit return. Highly recommended!
1/5
GoogleI wouldnt list my property with this agent!!! Lost me as a buyer as robert the owner was very rude. Decided not to buy the place only a few days before exchange of contracts. Doubt your seller will be happy.
Dear Alex Cnp. Obviously we know that you are disappointed to lose out on a property and we were expecting this feedback from yourself. I can only say I am sorry that after helping you to secure the property and working with you almost to the point of exchange that you now feel the need to write this review. As the director of the company I deal with the sales process from beginning to end, and I am proud of the many, many positive reviews from our happy customers. Unfortunately in this case, our honest and upfront advice did not match your own viewpoint. You asked us to submit a revised offer which we duly forwarded to the vendor, who rejected it and instructed us to re-market the property.
1/5
GoogleStay away,Unbelievably unreliable,waste of time, can't be trusted,just loads of empty promises to get commission or to hold you .There are way better agents out there who try harder to help you to make it happen
Dear Mr Kulda, Further to our initial response to your review (see below), I understand that you actually mean to post about another agent with the same name in another area of the UK and have subsequently posted this review on their profile. An easy mistake to make and quite understand the confusion! I would be grateful if you could therefore remove this post as it does not apply to ourselves. Kind Regards, Robert Davies, Director. --------- Sorry to hear that you are dissatisfied with an agents service, but having looked at our system, all of our appointments, landlords, tenants and vendors, we cannot find any record of you anywhere. In addition we have not had any previous correspondence with you that we can find or any initial complaint. You may wish to double check that it was not another agent that you intended to comment on. If you take a look at our other reviews you can see that we pride ourselves on delivering consistently good service and any complaints are dealt with promptly and professionally, and we do not comment on any specific situations online. As such we are unable to help you any further unless you wish to contact the office and explain your grievance to us. Yours Sincerely, R. Davies, Director.
5/5
GoogleAmazing 5* service by the lovely Christine, made renting smooth and stress free with nothing being too much! Highly recommend Turners.
Thank you for your kind review and great to know Christine was so helpful. Kind Regards, Robert Davies. Director
1/5
GoogleThe agent does not act at the best interests of their client. They just close the deal at their convenience.NegativeResponsiveness, Quality, Professionalism, Value
Dear Mr Tsang. Obviously we were expecting this review that reflects your dissatisfaction of losing out on a rental property. We welcome all feedback both good and bad and are pleased to say that we have many, many good reviews. With regards to the property you viewed, we presented multiple offers to our client, the landlord and in this particular instance your offer was turned down as other applicants were in a more advantageous position. This is unfortunately sometimes the case. Good luck with your property search
5/5
GoogleAmazingly informative, friendly and tolerant professional company. Thank you for making a stressful and complex move easier
5/5
GoogleNot quite sure why there are so many negative comments. My experience has been amazing since the first point of contact. Would use them again in the future.
Dear Mr McGregor, Thank you for your review and you kind words. I am pleased to say that on All Agents we have many fantastic reviews and as an independent business we are proud of our customer service awards. We encourage all feedback good and bad but of course it's great when that feedback is good.
5/5
GoogleI have bought, sold & rented properties through Robert & his team over the course of 15 years whilst developing a property portfolio. It has been a great opportunity to work closely with a very friendly, approachable & knowledgeable company …
5/5
GoogleTurners had the task of selling two properties simultaneously for us, they were amazing throughout the whole process. I would highly recommend them to anyone buying or selling in the area.
5/5
GoogleReally pleased with the service received from Rob while selling my property. He was prompt to respond to queries and questions and kept me updated throughout. His local knowledge and experience was invaluable. Would really recommend.
5/5
GoogleReally pleased with the professional way our recent sale was handled by all the staff in Turners. Would definately recommend them to anyone selling.
5/5
GoogleI’ve had a very nice experience renting a place and our agent was Christine, she was very helpful and always respond fast to whatever we needed. I’m very happy and satisfied.
5/5
GoogleRobert and Christine have been amazing with me finding a new flat. Professional, friendly and compassionate too. Completely recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Turners's Morden office has 65 reviews across two platforms: 64 on Google, 1 on Facebook.
Turners Morden is rated 4.1 out of 5 across all 65 reviews, and 4.1 out of 5 on Google from 64 reviews.
Turners Morden, 105 London Road, Morden, SM4 5HP.
