Every review we hold for the Moortown office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. Rang to confirm in the morning that I would definitely be there, as I was 5 mins late to property, they had already left. And when I rang them back they said because I was 5 mins late that they had already gone. They did not text or ring to see if I was on my way, horrible tone and a waste of time. What is the point of confirming a viewing if you are going to just leave? Lady on the phone not worth talking to.
Penny · 28 July 2024
Agent replied · 24 August 2024
Hi Penny, Thank you for your feedback I'm sorry you were unable to view the property at Melrose Walk with our Horsforth branch yesterday. I have investigated with the relevant office and team along with the owners ring doorbell footage and unfortunately it was a little more than 5 minutes late hence Jan having to move on to her next appointment. Kyle from Horsforth has tried a number of times to contact you today to rebook the appointment. If we can be of any further assistance with this or any other properties please do not hesitate to contact me on clare.frieze@manningstainton.co.uk.Kind regardsClare
★★★★★ 4/5
TrustpilotMannings sold our house very efficiently.
We used Mannings after a friend recommended them.They are a very friendly bunch of people and answered the phone and any queries very promptly.I dealt with Dale at the beginning of the sale process, she is a lovely lady. Then once our house sold I was passed to Joanne. She has been a great help, chasing solicitors for updates, and keeping me informed at least once a week of how the sale was progressing.She is very nice and a pleasure to do business with.I would recommend people to use Mannings in Crossgates.
Customer · 19 August 2023
★★★★★ 5/5
TrustpilotNice and easy
Patrick at Manning Stainton was brilliant at helping me and my partner rent and move into our new place. All of the admin is made as easy as can be through the goodlord service and it's never hard to get through to someone on the phone. Thanks!
Euan · 26 June 2026
★★★★★ 5/5
TrustpilotOn Tuesday 30th April
On Tuesday 30th April, Jan was my viewing agent. I found Jan to be extremely personable immediately putting me at ease with a relaxed atmosphere. She was both informative and helpful with all property related enquiries. It was a pleasure to meet Jan who made my property rental experience a very positive one. Many thanks to Jan for the warm welcome, area knowledge, property advice and helpful tips!
Jordan · 6 May 2024
★★★★★ 5/5
GoogleManning Stainton is the best letting agency I have ever dealt with. Very professional, experienced and helpful agents, especially Catherine Downs. She was extremely helpful, open, transparent, and reliable through the whole process, she really cared about us explaining everything in a way that was easy to understand. Catherine is absolutely wonderful to work with. Highly recommend.
Ayana · 18 October 2022
Agent replied · 26 August 2024
Thank you for your kind words, we really appreciate it😊 …
★★★★★ 5/5
TrustpilotSold! 💃
Chloe led the sale of my house and regularly liaised with me, as did the team, Shaniah, Joanne and Diane. I have lived in the property for 30 years, so this was unknown territory for me, and what really stood out for me with the Morley team, is their patience, understanding, reassurance and professionalism. Not all viewings resulted in a sale, so any feedback was important and Chloe offered advice to successfully move forward and secure a sale. I would happily recommend the Morley team to anyone considering which agents to use to sell a/their property. The team are calm, friendly and kept any doubts on my part to a minimum and truly have your best interests at heart! A huge thankyou Chloe and Morley Manning Stainton. Mel S
Mel · 18 July 2024
Agent replied · 24 August 2024
Hi Mel, thank you for your wonderful review and lovely comments, Chloe and the team are very pleased that they have done such a great job for you!
★★★★★ 5/5
TrustpilotThank you, Guiseley team!
The whole experience of selling my property through Manning Stainton was very positive. From the evaluation meeting, through to the photography and presentation of my property, the management of the viewings, through to the sale and finally the excellent after sales service (thank you Jack!), it was a smooth and professional process. I would happily sell my property through Manning Stainton again.
Monica · 19 August 2024
★★★★★ 5/5
TrustpilotWe have just sold our house after 25yrs…
We have just sold our house after 25yrs , found a flat 5 mins walk from our old house , we lost this property twice due to cash buyers coming along as ours wasn’t sold , at the time this all seemed really stressful, Deborah was an absolute star throughout the whole process, I might add even when we were not happy with things she just got on with it and assured us everything would work out in the end and it did , the whole process took 12 weeks from our offer being accepted finally , I would recommend Mannings at pudsey to anyone wanting to sell , and the solicitors they recommend were just as good and definitely on the ball
Gillian · 1 August 2023
★★★★★ 5/5
TrustpilotWe asked Manning Stainton to sell my property and find us another!
We asked Manning Stainton to sell my partner’s house, so we could buy another property together jointly. From the start they were efficient and professional and found a buyer from our property really quickly. They were also really helpful in finding us another property nearby which ticked all our boxes. Amy from the sales team was particularly helpful in sorting all our viewings etc. whilst John facilitated the sale of my partner’s property and provided a great service. Everything has been as hassle free as possible.
Ellis · 1 August 2023
★★★★★ 5/5
TrustpilotEmma Hart is a Star!
The staff of Manning Stainton's Garforth office have performed over and above what would normally be expected from an Estate Agent. The process of selling my property did not run smoothly with numerous buyers pulling out of the purchase at the last minute. Throughout what was for me a frustrating and trying time Manning Stainton's staff showed a high degree of empathy and displayed a determination to organise as many viewings of the property as possible, which ultimately resulted in a successful purchase. My main contact at the Garforth office was Emma Hart, who performed absolutely brilliantly throughout and showed a high level of resolve to sell my property. I cannot recommend Manning Stainton's Garforth office highly enough, and would highlight Emma Hart in particular for the way in which she managed the sale of my property.
Miss · 14 July 2024
Agent replied · 24 August 2024
Hi Jill, first of all thanks so much for the kind words, Emma had a great big smile on her face when she read this! Secondly thankyou for the flowers you have to our Emma as well. Very thoughtful of you, if you need us in the future for anything please just make me aware.
★★★★★ 5/5
TrustpilotExcellent service from marketing to completion
I was very impressed with Manning Stainton from start to finish. Matthew took great care in assessing the house, valuing it for sale and making sure the photographs and written particulars were accurate and were a positive representation of the house making it appealing to buyers.We had a number of offers on the house and received good advice from Matthew, Abi and Izzy in the Guiseley office who were always prompt, courteous and followed up on any questions promptly. Their communications by telephone and email were excellent.The after sales care from Megan was great, she contacted us every week with an update even if there was very little to tell us. Megan actively progressed enquiries with the buyers and solicitors positively and promptly.The service from start to finish was excellent but what I noticed the most was how engaging, friendly and cheerful they all were - it struck me that it was a happy and cohesive team. I would have no hesitation in recommending Manning Stainton.
Ingrid · 30 July 2023
★★★★★ 5/5
Trustpilot5 star experience
Our experience with Manning Stainton at Pudsey has been excellent. We cannot thank Charlotte enough for all the support she has given us through what turned out to be a complicated and long drawn out process (due to issues lower down the chain). Charlotte was very approachable, answered our queries immediately, offered excellent advice and kept us sane. Thanks Charlotte!
AJP · 19 September 2024
★★★★★ 5/5
TrustpilotOut of all the professionals involved…
Out of all the professionals involved in my sale and purchase Zaini was far far the best at keeping us informed on everything when my estate agent and solicitor didn't. She's a credit to your company
Trix · 30 April 2024
Agent replied · 19 June 2024
thanks alot Vikki
★★★★★ 5/5
TrustpilotI can highly recommend Manning…
I can highly recommend Manning Stainton, Pudsey branch. I have been supported by Charlotte Murrie over the last 8 months in both the purchase and selling separately of 2 properties. From the outset she built a reliable, friendly rapport which continued throughout; providing timely updates, sensible guidance and was always available and up to speed. Very proactive, professional and knowledgeable about the business.Provided empathy, calmness, support and confidence when it was needed which was much appreciated. Charlotte is a great asset and ambassador to the company. I would have not hesitation in recommending this company and in particular this branch in Pudsey.
Jackson · 27 July 2023
★★★★★ 5/5
TrustpilotOur Agent was there to greet us on…
Our Agent was there to greet us on time, was very pleasant and helpful as I brought my 2 children. She answered any questions i had and pointed me in the right direction to find out more. I was shown storage areas of the property and any main features but left to view the property at my own leisure.
Melissa · 2 October 2024
★★★★★ 5/5
TrustpilotGreat Agency for Lettings
Having used several sub-standard lettings agencies before it was great to find one who are personable, helpful, efficient and straight talking. We had a bit of work to sort on the property and Joe Thornton, Evie Longley and Julie Ann Stokoe have been amazing in getting it done and finding suitable tenants. They are very good at solving problems, providing regular updates, responding quickly to queries and nothing is too much trouble. Manning Stainton are highly recommended if you have a property to let in Leeds.
A · 9 July 2024
Agent replied · 24 August 2024
Thank you for leaving us such a great review. It's great to read you have been so happy with the service we've provided after some poor experiences elsewhere!
★★★★★ 5/5
TrustpilotThank you Lesley!
Lesley was an absolute superstar, going above and beyond to help us secure our first home, and dealing with some very challenging solicitors. Thank you so much!
Hannah · 1 October 2024
Agent replied · 24 October 2024
Thank you for you kind review, we hope you will be very happy in your new home. Best Wishes Lesley and all the team at Manning Stainton, Wortley.
★★★★★ 5/5
TrustpilotGreat experience!
Great experience! Many thanks to Chloe - great agent, excellent communication and great expertise! Many thanks to Amy for the home evaluation and all the guidance and help! Thanks to the entire Headingley team for all the support.
Piroska · 15 March 2024
Agent replied · 19 June 2024
Dear Piroska, Thank you so much for taking the time to leave a review. Hopefully we can find you a lovely home to move to now. Kind regards Amy and The Headingley Team
★★★★★ 5/5
TrustpilotA long and protracted sale…….!
We had a long, protracted, difficult sale which recently completed. I can’t express enough how valuable the support Gemma and Rochelle gave to us during this time. If they said they’d call, they always did. If they said they’d ring solicitors, agents, buyer ….. you name it ……they always did. Very professional.They put up with my ranting at times, not at their service, but at the process due to changes to legislation. Both explained what they knew about the ever changing landscape and were as frustrated as we were. It helped to have someone trustworthy and both Gemma, Rochelle as well as the Oakwood team at Mannings provided this for us and our buyer. Thankyou everyone. 👏🏻
Deb · 7 July 2024
Agent replied · 24 August 2024
Thank you for your great feedback Debbie, it is very much appreciated. Gemma and Rochelle have already said they will miss you! We wish you all the best in your lovely new home. Helen and the team at Oakwood.
★★★★★ 5/5
TrustpilotSale of property
Elizabeth was amazingly helpful throughout the period until the house sold and Shelley has been brilliant at keeping me informed until the sale went through up to completion. Lots of real communication - really rare these days. A very well run organisation from start to finish, these ladies and the other staff who stepped in from time to time are a credit to Manning Stainton.
DC · 19 June 2024
★★★★★ 5/5
TrustpilotProfessional and Great Communicators at the Crossgates Branch
From the moment I met Leslie who came to value the property, I was impressed and had full confidence in her. She really listened to what I wanted from the house sale and did not make any assumptions of her own. She built up a good rapport with me from the outset and I felt that she was really interested in us and cared about our sale. Her suggestion for the sale price was spot on, fair for us and the buyer, and we achieved a sale very quickly.In the handling of the sale process, Joanne took over and she also was a great help. She was efficient and a good communicator. She kept me informed regularly and stepped in to push the process on when we needed it. All in all, the sale of the house was handled very professionally and efficiently by all the team. Thank you everyone.
MrsJulieDavis · 2 July 2024
Agent replied · 24 August 2024
Aww, thanks Julie, you made me blush. You were an absolute pleasure to deal with and we were both on the same page. I am proud of my team, so it makes me very happy to hear that you were pleased with them all. I wish you and your Mum all the very best and thank you so much for trusting us to sell for you.
★★★★★ 5/5
TrustpilotZaini Miraj has been brilliant
Zaini Miraj has been brilliant. From accepting an offer right through to completion we have had weekly updates. She has kept the buyers and ourselves updated throughout. Couldn't have asked for anything more. Thank you Zaini.
Julie · 18 April 2024
Agent replied · 19 June 2024
Hi Julie,Thank you for taking the time to write these words about Zaini. She is fantastic and I'm so pleased you found her as fantastic as we do!Dan
★★★★★ 5/5
TrustpilotManning Stainton, Pudsey - Thank You!
I was super impressed with Manning Stainton from the initial valuation through to completion. My initial meeting was with Emma Griffiths for the valuation, I was impressed with Emma's positivity during tricky market conditions and her realistic market appraisal for my project. After signing up, Charlotte Murrie was assigned to my property. Charlotte was brilliant, especially once an offer was received and the sale process commenced, managing all stakeholders and providing weekly updates for both sales involved (mine and my buyers sale) which was greatly appreciated. Massive thanks to Charlotte and the MS team, I look foward to working together again in the future. Mark J
Mark · 12 July 2023
★★★★★ 5/5
TrustpilotLovely lady Jan who showed us around
Jan is a lovely lady who showed us around 2 properties on a Sunday. She is warm and welcoming and made us feel at home in the properties we visited.
Lizzie · 5 August 2024
Agent replied · 24 October 2024
We appreciate your kind words about Jan. It's wonderful to hear that she made you feel welcome and comfortable during your property viewings. We strive to provide excellent customer service and are glad that Jan was able to assist you in finding the right properties.
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