Every review we hold for the Monmouthshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWOW where do I start?
We had previously listed a home with a different estate agents with being messed about a lot we had finally excepted an offer, but with the buyers pulling out 3 days before we meant to exchange contracts was heart breaking….. BUT M2 saved the day, mark visited the home to take pictures & get it back on the market, with in 5 days Dan had lots of viewings booked in but before all could view the house we had accepted an offer FANTASTIC, I honestly couldn’t believe how quickly this had happened. I am so grateful for everything you did to get this house sold quickly. I would also like to say a massive thank you to Temar she was incredible nothing was ever a problem for her she would help as much as she could to get this sale moving quickly. The whole process took 8 weeks and honestly I couldn’t recommend M2 enough you guys are the best!!!!!!
Taylor · 21 November 2025
★★★★★ 5/5
GoogleThe service we had from M2 was excellent. We had a very professional and honest appraisal of our house and a realistic valuation. The care taken over the photographs was unmatched - nearly 90 minutes, as photos were taken to capture the best of the property. The marketing was excellent with advance postings on social media. M2 also still operates a shop and all properties get time in the window. We got a viewing on day one which led to an offer and sale. Throughout the sale we were kept updated and the progress chasing and fact finding was brilliant. We also bought a property marketed by M2 and the buying process was just as good. Everyone we dealt with was very friendly and professional and I recommend them to anyone.
Steve · 14 November 2025
Agent replied · 14 April 2026
Thank you so much Steve for your kind words and detailed review! We’re thrilled to hear that you had such a positive experience with M2, both in selling your home and in purchasing your new property. We take great pride in providing honest, professional advice and ensuring every step of the process runs smoothly, so it’s wonderful to know that our efforts, especially with the photography, marketing, and regular updates, made a difference.
It was a pleasure working with you, and we’re so happy we could help you achieve your goals. If you ever need anything in the future, don’t hesitate to reach out. We appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
GoogleGreat job, well done for helping us. Shout out to Pat and Chloe
Baburam · 24 March 2026
Agent replied · 14 April 2026
Thank you so much for your amazing 5★ review, we’re absolutely delighted we could help you with your house purchase! It was a pleasure supporting you through such an important milestone. Pat and Chloe will be so pleased to hear your kind words. Wishing you all the best in your new home, and we’re always here if you need anything in the future!
★★★★★ 5/5
FacebookRecently just bought a property with M2 Newport and I would highly recommend using this estate agent!
Dan was fantastic when we were viewing the property, really professional - thank you so much!
Temar was absolutely amazing throughout the sale, kept us up to date with everything and really quick responding to any queries - thank you so much - we got there in the end!!! Communication from start to finish with our purchase was outstanding!
I couldn’t recommend M2 enough.
Rachel · 4 April 2022
Agent replied · 23 September 2025
Thank you so much Rachel for taking the time to leave us feedback. Dan, Temar and the Newport team will be really happy to hear that you value the work they have put in to your move. We wish you the best of luck in your new home! 🏠✨
★★★★★ 1/5
FacebookIf you're thinking of using M2 Estate Agents for selling you house think again! Arranged a house viewing last Saturday (to purchase), agent was 40 minutes late, did not know the house layout etc. told us he'd send a text message immediately after the viewing for feedback (3 days later, still no text).
Rang the office today (Tuesday) asking to speak to someone about the house we viewed, was told we'd get a call back... 6 hours later, still no call (despite calling them back 3 times to chase).
If this is the standard of them selling your house, it certainly doesn't paint a good picture.
It's put us off using them to sell our houses that's for sure.
Steve · 11 February 2025
Agent replied · 23 September 2025
Dear Steve,
I am sorry to hear you have been disappointed with our services to date. I have escalated this matter to our branch manager Dan Maguire who will be contacting you direct.
Kind regards,
Jo Francis Operations Manager
★★★★★ 5/5
TrustpilotHarry is amazing
Harry is amazing ! So professional polite our go to estate agent
Lara · 12 May 2026
★★★★★ 5/5
FacebookWe've just purchased our new home from M2 Newport. We had the best service ever, we were kept up to date regularly, on email and phone calls, all very polite and friendly. They are very efficient, professional and helpful. We had a difficult transition, but M2 were absolutely fabulous... Especially Temar, a great asset to have on your side, she worked tirelessly throughout our difficult process.. Definitely recommended for high standard throughout.
Brian · 16 July 2021
Agent replied · 23 May 2026
Thank you for the recommendation following your recent purchase with us. We hope you would not hesitate in using us in the future should the situation arise.
★★★★★ 5/5
FacebookHarry has been amazing. Very professional and answers all my questions.
Highly recommend M2 as first time buyers
Lara · 8 March 2026
★★★★★ 5/5
GoogleWe purchased our new home through M2 estate agents in Abergavenny. Right from the very first call/ conversation, the team were incredibly helpful, knowledgeable and friendly. Nothing was ever too much trouble and were happy to arrange viewing around our need and convenience. The team especially Jo and Chloe, went above and beyond every step of the way through our purchase and supported us through the complexities and stresses that house buying often brings. They were always happy to answer and return calls to put our minds at rest or simply reassure us. The liaised with their client, us and solicitors and our selling agent in a professional and sensitive manner. I would totally recommend this agent and the team and want to thank them for all their help, advice and support that had led us to purchasing our dream home. Thank you
Steve · 14 April 2024
Agent replied · 27 August 2024
Thank you Elaine & Steve for your amazing review. The team in our Abergavenny m2 branch really appreciate it. Good luck with your move and we hope you enjoy your new dream home!
★★★★★ 5/5
FacebookIf you want an honest opinion on the value of your house and want to sell it fast and efficiently then these are the guys to use! Even if the situation for the sale is complicated you can't beat the professionalism. They are on the ball chasing you and the buyers during the sale process. Can't recommend or thank Dan and the team enough for everything!
Emma · 31 August 2019
Agent replied · 23 May 2026
Thanks for your comments and recommendations on our page! Much appreciated by the team!
★★★★★ 5/5
FacebookI’d like to thank Dan and all staff at M2 estate agents for making my first time buyers experience a fantastic one. From the day we viewed our property they have been honest, helpful and excellent at communication. I can not recommend them enough! Thank you so much guys! This has truly been a fantastic experience. And who said buying a house was stressful?!
Beth · 13 March 2020
Agent replied · 23 May 2026
Lovely to read your positive message. Thank you for taking the time to do this for us. Have a great day!
★★★★★ 1/5
FacebookWould 100% NOT recommend M2 estate agents to any body selling their home! Our experience has been dreadful from the start.
Firstly we had Mark come out and visit our home to do a valuation, he told us our property was worth a lot more than what other estate agents in the area were telling us which we questioned but he reassured us that we would be under cutting ourselves if we followed the other estate agents advice.
So with how confident he was that he could sell our home for this figure we agreed to proceed which is where the other issues began.
Near enough every block of viewings the estate agent was late arriving, leaving the potential buyers stood outside for up to 15/20 minutes. Every time we had to call to check they hadn’t mixed up the days or if he was still coming.
They would book up to 4/5 potential buyers in for viewings in one block booking then anyone else wanting to see the property had to wait sometimes over a week until the next block booking which in this period a lot of them had found other properties or cancelled on us.
One block booking was arranged and booked for a Saturday while we were away on holiday which was fine only to get a call on the Friday to see if we could do the viewings ourselves as the estate agent was no longer working. Luckily my mother in law stepped in. During the block booking on that Saturday my mother in law actually managed to get our house sold not M2.
Our offers came in no where near marks valuation so we obviously declined them in which the guys in the office stated these were really good offers and we should really have a think about it which left us confused on how the valuer and their office team where so far apart price wise.
So to summarise, the valuation is was way off which left us disappointed with final offers. Late arriving to viewings which could have affected the viewings themselves. Late cancellations and requesting us the customers to sell our own home. Poor communication throughout the process, Call backs from the office take at least 2 working days for feed back it’s ridiculous.
NEVER AGAIN!!
Macauley · 8 May 2025
★★★★★ 5/5
FacebookI have recently sold my property with M2 and the whole experience was seamless, each member of the team were knowledgeable, experienced and approachable. I want to say a big thank you to Scott Gwyer who came to value my house he was professional and a very helpful person, who always kept me updated what was going on with my house, we had multiple offers on my house in the fist day of viewing thanks to Scott 🙂, he was always at the end of the phone if I needed any advice. A big Thankyou to Temar Cawely as well who was always kept me updated with the sale and always there if i had an enquiry she always got back to me within the hour with the answer. Thank you to all the team at M2 🙂
Claire · 17 January 2022
★★★★★ 5/5
GoogleAll the staff at M2 have been professional, helpful and friendly especially Chloe..
Sue · 29 March 2024
Agent replied · 27 August 2024
Thank you Sue for your lovely review and good luck in your new home
★★★★★ 5/5
FacebookI have always had a good experience with Chris Crypto on Forex Trading. Chris is very friendly and always online to answer any question. He has never cheated me. Fast service is what i like about Chris. I Highly recommend Chris Crypto as the best Account Manager on Forex Trading, if you have been wanting to trade reach out to him throughThis WhatsApp:+1(213)568‑6030(OR) Email:chrscrypto@gmail.com
Zalalem · 14 August 2022
★★★★★ 5/5
FacebookTemar has been brilliant and excelled at her responses and up to date information. I will recommend this company to friends and family and really feel the communication has been outstanding. Buying and selling take time and communication is key and being kept up to date along with chasing immediately has made the process as calm as possible. Massive thank you from me.
Martine · 29 June 2022
★★★★★ 5/5
FacebookFrom the very start M2 have been amazing, Dan with the quick and efficient listing of our property to sell and then Temar on the progression team, who is an absolute diamond. We had a difficult process to go through due to deadlines and leaseholds, and I genuinely don't think we would have reached exchange of contracts without Temar, she really goes above and beyond for you. If we ever need an estate agent again, we would not use anybody else. So happy!
Jas · 14 May 2022
Agent replied · 23 September 2025
Thank you so much for your kind review Jasmin.
★★★★★ 5/5
FacebookHave just completed on a sale of a property and all I can say is that I would highly recommend this estate agents.. They are a local company and give attention to detail with every step!
They have made the sale of my property so easy! Right from meeting Dan and Temar who I delt with the process of the sale. Nothing was too much and they were totally professional.
Thankyou M2 for all that you have done and wish you all the best for the future! and Temar you are such a asset to this company! 👍
10 out of 10 for a fantastic local estate agency! 👍
Jude · 11 March 2022
Agent replied · 23 September 2025
Hi Jude, Thank you for taking the time to leave us feedback! Especially such a kind one!
★★★★★ 5/5
FacebookIn a busy time of selling and after many many viewings and 2 pull outs M2 did not give up! We are now in our forever home and I’m grateful for all of the hard work of the out of the sales guys Dan from the beginning and the efficiency of the girls in the office, Sophie and Molly who were just great! They make it personal to you and I would highly recommend them! After sales too Temar just fab! Thanks all x
Sadie · 5 October 2021
Agent replied · 23 May 2026
Thank you for taking the time to provide us with such great feedback and for the recommendation - much appreciated.
★★★★★ 5/5
FacebookI’ve just completed a property sale with M2 Estate Agents in Newport through Scott Gwyer and his team. They were very helpful from the outset and handled the viewings and negotiation with potential buyers very efficiently. From marketing to an agreed sale was done in just two weeks. Thanks Scott and your team for a job well done.
Ian Westley
Ian · 17 April 2022
★★★★★ 5/5
FacebookGreat service. Always kept us in the loop. Customer service is excellent. Scott was a gem and Tina in the Newport office.
Keep up the good work x
Carol · 19 February 2022
Agent replied · 23 September 2025
Hi Carol, thank you for your kind words, it really means alot to the team 💙
★★★★★ 5/5
FacebookFantastic Service from start to finish! The valuation & marketing was extremely prompt. Dan did an exceptional job with the the photos & video of the house and we were really pleased with the ad. Sophie & Molly in the office were super helpful and ensured we were fully updated on the sale at all times! The whole team were super efficient throughout, leading to a (nearly) stress-free sale! Thank you!
Daniel · 3 December 2020
Agent replied · 23 May 2026
Hi Daniel thank you for your feedback - we really appreciate it!
★★★★★ 5/5
FacebookDan was brilliant when he came to value our house, professional and really helpful with lots of advice. No hard sell and would throughly recommend.
Paul-Sue · 5 March 2020
Agent replied · 23 May 2026
Lovely to read your positive message. Thank you for taking the time to do this for us. Have a great day!
★★★★★ 5/5
FacebookWould highly recommend. Moving home is stressful enough, but the staff at M2 Newport were absolutely superb.
They took all the stress away, always able to answer questions and kept us in the loop.
Very knowledgeable and professional from start to finish. Lovely people.
Chris · 9 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.