5/5
TrustpilotProperty Manager - Nicole Drackett
We have been very impressed by Nicole's prompt communication and help with solving any enquiries we have had with repair issues. Always with a professional manner, thank you.
Trusted Agent profile · Mole Valley
Hamptons Dorking Sales reviews in Mole Valley
★★★★★
1,502 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, Mole Valley, RH4 1YA
Hamptons's office in Mole Valley, at 251 High Street, is rated 4.3 out of 5 across 1,502 reviews on two platforms, including 85 Google reviews rated 5.0.
Reviews
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery good service
Very good service, I had a great tenancy with Hamptons. My property manager was Holly, who was always friendly, professional and very helpful. I also got help from Gemma at the end of my tenancy, who was also great to work with. Recommend!
5/5
TrustpilotProfessional service
We have had good service from Hamptons specifically with a recent tenant who had defaulted and needed to be evicted. We have been assisted through all the processes and it was managed professionally by our agent Gemma Pearce. Thank you for your service!
5/5
TrustpilotHamptons Muswell Hill branch
Abi Roter (Muswell Hill branch) was extremely efficient and helpful throughout the process of buying our house. We would recommend Hamptons.
5/5
TrustpilotHamptons- Highly Recommended
Hamptons has managed my property for at least 5 years. They have been excellent and responsive. Ms Lucy Desborough, the senior property manager has looked after my property very well and has been extremely efficient in helping with repairs needed, keeping the property in good order and attending promptly to the tenants requests. Highly recommended.
5/5
TrustpilotI haven’t met Melanie Hudson my…
I haven’t met Melanie Hudson my property manager personally but from my experience I can only say that she is a very competitive, efficient and I have the feeling that she really is looking after my property, giving me peace of mind.I trust her completely.
5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Agent replied · 29 October 2024
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
5/5
TrustpilotExcellent agents
All of the staff at the Godalming branch of Hamptons are a shining example of how estate agents should act on behalf of their clients. Knowledgeable, hard working, sympathetic and efficient we felt expertly guided at every stage of the process. We would strongly recommend them.
4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Agent replied · 29 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
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