Trusted Agent profile · Dorking
★★★★★
1,502 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, RH4 1YA
Part of Hamptons, see every office.
Hamptons's office in Dorking, at 251 High Street, is rated 4.3 out of 5 across 1,502 reviews on two platforms, including 85 Google reviews rated 5.0.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
TrustpilotGoing Above and Beyond
During our property search we found Leila Parsa Pour to be extremely professional, polite and very helpful. She went above and beyond to help us with our search, and on some occasions/days arranged a few viewings without hesitation. In other words, she is just a wonderful person to deal with and very kind-hearted individual. Thank you, Leila.
5/5
TrustpilotPatryk from Hamptons does an amazing job
Patryk from Hamptons does an amazing job! Just working there since a few month he does it much better than the people before. Hamptons: please make sure he stays with you.
5/5
TrustpilotExcellent service
Jonty, Leon and Becky (Epsom Branch) are very professional and efficient service. Buying your own home was overwhelming however, they made its so easy for me & they're brilliant agents in the town. Don't let fear hold you to get into the ladder of owning your property, it worth it. Thank You. 🏘
5/5
TrustpilotPolite and professional staff.
The staff that came to view the property were very punctual and polite. The photographs of the property were very professional. The after-letting assistance was helpful and I was kept up-to-date throughout the process.
Thank you for leaving us a review. We are delighted to receive your feedback about our Brighton team and are especially pleased to hear how happy your are with the photographs. We take customer service very seriously and look forward to sharing your review with the Brighton team, thank you again.
5/5
TrustpilotEnd of Lease and deposit management
Sandra McCrae (deposit manager) from Hamptons has been dealing with my request successfully to claim some compensation after my tenant has over consumed gas during the winter period.Sandra has always responded to my emails very promptly, efficiently and in a very professional manner.Very good job.
5/5
TrustpilotTenant of a flat ran by Hamptons and if…
Tenant of a flat ran by Hamptons and if there’s any issues with the property they sort it quickly and have always been super helpful and efficient. Highly recommend
5/5
TrustpilotDuring my tenancy I always had…
During my tenancy I always had excellent support and very prompt support from the team at Hamptons, whether it was mending a washing machine or getting me back into the house when my lock failed. Rebecca in particular was really helpful and always responsive and organised. It made all the difference to my experience. Thank you! Jessica
5/5
TrustpilotShardai Whitter-Lewis Property Manager
We moved into the flat last year and have a couple of issues. Shardai communicates with the landlord with patience to solve the problems gradually. She always responds quickly to my emails and is helpful and sympathetic. We are satisfied with the professional service and advice she gives. Thanks, Shardai.
5/5
TrustpilotPM department of Hamptons, Marlborough
I really rate the PM department of Hamptons Marlborough. I live abroad yet Ashley keeps me regularly updated , responds immediately to any queries, is always happy to chat on the phone rather than just email and provides me with sensible advice when we deal with issues in the rented property. Am super happy and would recommend.
1/5
TrustpilotHorrendous
Horrendous , DO NOT USE OR TRUST, Mickey mouse accountancy system or clever fraud . Totally unapologetic when busted and still not paid. Use someone else .. save yourself some stress and money
Thank you for leaving us your feedback. Customer service is very important to us and we apologise for any inconvenience caused, please rest assured we always work with the best intentions and would never participate in fraudulent activities. We can see you have contacted the team on another platform and they have responded to you separately. Thank you again.
5/5
TrustpilotDavid Whiting
David Whiting assisted with all our maintenance needs right from the start of our tenancy, assisting with all use of appliances and systems within the property. Really appreciated.
5/5
TrustpilotSupport with broken bathroom light switch
A very prompt response to my request and explanation of the process. The electrician contacted me the same day and came round to look at the job. It was completed the following morning.
5/5
TrustpilotQuick and professional.
Quick and professional.Problem solved.Thank you Melanie
5/5
TrustpilotThanks Melanie
We have been dealing with Melanie for almost a year and she has always been excellent at dealing with any issues we've had whilst renting through Hamptons. Thank you.
5/5
TrustpilotVery Happy with Hamptons.
I've rented my property with Hamptons for 19 years, and the service I have had has been overwhelmingly positive, especially so in the last few years. I'd like to call out Annabel and George in particular who have been responsive, effective and just all around great to deal with.
5/5
TrustpilotGreat group
Great group, very responsive, good workmen, Amy Goldstein is the best!
1/5
TrustpilotDirty smelly rats increasing there…
Dirty smelly rats increasing there rents for familys who are suffering the cost of living crisis STAY AWAY FROM THESE DIRTBIRDS
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotReliable and Responsive
We have had a very good experience with Hamptons and our property manager Jocelyn. She has been very proactive in dealing with any issues as they have arisen and arranging for quotes and repairs quickly and efficiently while keeping us informed of progress along the way.
2/5
TrustpilotUnpleasant correspondence with Selina…
Unpleasant correspondence with Selina Doran, when simply enquiring about a property. Judgmental and assumptive attitude about my situation, which left me with a decidedly bitter taste. Would not recommend.
5/5
TrustpilotI am a tenant and the property…
I am a tenant and the property management team is fantastic in their support to resolve any issues promptly. My property manager is relentless in helping sorting things out - top marks!
Thank you for leaving us a review, we will ensure the property management team are made aware of your kind comments.
5/5
TrustpilotGreat service provided by Grace Campbell
Grace Campbell, who manages the property, dealt really well with our maintenance issue and sorted a washing machine replacement very promptly.
5/5
TrustpilotMy experience with Hamptons has been…
My experience with Hamptons has been with property management and my property manager has been Selen. She is efficient, prompt and always has the best interest of the landlord.
5/5
TrustpilotHamptons Guildford - above and beyond.
We recently sold two properties in Surrey, one though Hamptons and one privately. I cannot fault Simon Jordan at the Guildford Office who provided excellent advice all the way and was even prepared to help us with guidance on the private sale, going well above and beyond our expectations. I have no hesitation in recommending them.
5/5
GoogleThe team at Hamptons witrh Scott band Millie gave us continuous support from the initial discussion through discrete and direct marketing and eventual sale. Another positive experience with Hamptons
Thank you for leaving us a review Martin. We are delighted to hear Scott and Millie provided such a high level of service and we look forward to making them aware of your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
