Cubitt & West Leatherhead reviews in Mole Valley

★★★★★ 5/5

Trustpilot

My journey with Cubitt & West…

My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!

Melania · 24 August 2026

★★★★★ 5/5

Trustpilot

Lost engagement ring !

Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!

PEDRINA · 21 August 2026

★★★★★ 5/5

Trustpilot

Cubitt were great from start to finish

Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.

Colin · 25 August 2026

★★★★★ 5/5

Trustpilot

Viewings with Lucia

Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.

Andreea · 29 August 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Julie…

We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.

Brooke · 25 August 2026

★★★★★ 5/5

Trustpilot

Thanks Cubitt & West

Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!

Owen · 4 September 2026

★★★★★ 5/5

Trustpilot

From start to finish Cubitt and West…

From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .

Beverley · 20 August 2026

★★★★★ 5/5

Google

We had an excellent experience with Cubitt & West in Leatherhead. Jo, Gemma, Nic, and Aaliyah were all amazing throughout the entire process. Jo sold our house twice and handled what turned out to be a very difficult chain and sale with incredible professionalism and patience. The whole team were supportive, proactive, and genuinely cared about helping us reach a successful completion. We’re so grateful for their hard work and would highly recommend Cubitt & West Leatherhead to anyone selling their home.

Kiera · 2 November 2025

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service!

We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.

Natalie · 9 September 2026

★★★★★ 5/5

Google

I’ve recently had the pleasure to share my moving plans with Jemma McEnerney Senior Sales Advisor, Leatherhead. Jemma is a really professional, knowledgeable and experienced Estate Agent. What I liked and very much appreciated, was how much interest Jemma showed in me. She wanted to know the reasons behind my move, took great interest in those reasons and proffered some excellent advice and ideas. As a retired Sales Director of over 35 years of a 6 million pound t/o business, I know how to “spot a great asset” and Jemma fits that category. She listens well and doesn’t just agree to appease a client. I look forward to working with Jemma who I feel confident will eventually find my next home.

Shelley · 21 June 2025

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 4/5

Trustpilot

Thank you Leatherhead branch

We brought a house through Cubitt & West dealing with the Leatherhead office. While our assigned sales progressor (who wasn't based at the branch) was a bit non-existent at times, the local team completely made up for it. We are so glad we had Alia and Jo leading the way, they were brilliant, professional, and kept everything on track. Huge thanks to them for getting us across the finish line!

Maz · 31 August 2026

★★★★★ 5/5

Google

We honestly can’t thank Nic Humphries enough for everything he did to help us with our shared ownership sale and onward purchase. After being let down by a previous estate agent, we were totally disheartened but Nic turned everything around. He took the time to really listen to what we needed, and he’s actually the one who found our new home! We’d seen it online but hadn’t even considered booking a viewing - Nic encouraged us to go and see it, and it ended up being the one. Without his insight and encouragement, we might have completely missed out. Throughout what turned into a very long and rocky process, Nic remained calm, professional, kind and reassuring. He kept everyone in the loop, always making sure we felt informed and supported. He truly went above and beyond, and we’re convinced this move wouldn’t have happened without him. Also, a huge thank you to everyone in the Cubitt & West Leatherhead office - they were all so friendly, warm and patient (especially with me calling the office pretty much daily for about six months!). If you’re looking for an estate agent who genuinely cares, communicates brilliantly, and goes the extra mile - Nic is your guy. We couldn’t recommend him more highly!

Emily · 3 April 2025

★★★★★ 5/5

Google

I met with Joanna Leaver in relation to selling my shared ownership property. Although I had to list with the housing association first, Joanna was informative and helpful. She kept in contact and really supported me with frequent advice and also contacted people within the company. Her knowledge was invaluable. I would highly recommend Jo.

Samantha · 2 November 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Trustpilot

Great service

Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.

Jim · 21 November 2024

★★★★★ 1/5

Trustpilot

Very Disappointed all round

Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.

Julie · 17 November 2024

★★★★★ 5/5

Google

I have to commend all the staff at Cubitt & West Leatherhead for their tireless assistance and dedication to helping me complete the formalities for my flat sale. Special thanks should go to Jemma who despite my numerous changes of plans, never wavered in her kind support and helpfulness in order to reach a satisfactory conclusion Thank you Jemma

Philip · 6 August 2025

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience of interacting…

I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.

P · 3 October 2024

★★★★★ 5/5

Google

We've had a bit of a bumpy ride selling our property as do a lot of home owners but thankfully Lewis, Nic and the team have guided us through with nothing but a full on professional approach. Special thanks go to Nic who has gone above and beyond with every part of this process. Constant phone communication and always 1 step ahead in getting us through. Can't thank you all enough for getting us through the whole process. Alan and Lisa

Lisa · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.

Maureen · 9 September 2024