Cubitt & West Dorking reviews in Mole Valley

★★★★★ 5/5

Trustpilot

House purchase

We recently purchased two houses, one from Cubitt & West and one from another estate agency. My experience with Cubitt & West was a cut above the rest and a very different level of service. They were attentive, friendly and professional; I couldn’t have wished for a better experience. Through the whole process, Mo and Julie made sure I was happy with everything and helped enormously with communications between myself and the vendor. This experience has highlighted to me how important it is to find the right estate agent that’s not only attentive to the vendor but also prospective buyers to make the process a smooth transaction for both parties. On the day of completion, we happened to be away. Mo from Cubitt & West was kind enough to collect the keys and inspect the property for us. He also followed up with photos and arranged for his rental department to advertise the property. Marcus and Abbie phoned, clearly explained the process offering very competitive rates. Within four days, they found a great tenant. I couldn’t be more grateful for everyone’s exceptional customer services and hard work. I would highly recommend Cubitt & West for anyone looking to buy, sell or rent their property.

Anna-Maria · 22 April 2021

★★★★★ 5/5

Trustpilot

A great service and lovely staff!

I contacted Cubitt and West Southsea and spoke to Claire when we were having no luck what so ever finding a property and kept missing out on everything before even getting the opportunity to view. She arranged for us to have an appointment with the mortgage advisor they work alongside so we could be prioritised as "hot buyers". Other than for the sake of getting on the hot buyers list, I didn't think we needed this service but I'm so grateful Claire recommended it as Wayne the mortgage advisor has turned out to be so helpful that we have decided to continue with him over our initial advisor. Claire went out of her way to ensure we got early viewings on suitable properties and has just generally been lovely, sincere and reassuring. I have been so impressed with the service Cubitt and West offered and would have liked to buy with them but in the end the right property came up elsewhere. Would highly recommend them for fantastic service and staff that come across as trustworthy and personable.Thanks for all the help!

Al · 21 April 2021

★★★★★ 5/5

Trustpilot

Excellent estate agents

We chose to use Cubitt & West Fiveways to sell our flat as we had bought the flat from them five years earlier and had been impressed. We were not disappointed - from the very beginning, our experience was excellent. The photographs and marketing of the flat were very high quality and we had multiple viewings leading to offers on our open day. Unfortunately, due to Covid, our chain fell through more than once for reasons out of our control. Every time, the team at Cubitt and West Fiveways were reassuring and found us new buyers very quickly. Each member of staff was highly professional and friendly - we always felt valued and knew everyone had our best interests in mind, rather than simply looking for a quick sale. The team were very communicative, gave great advice and were easy to get hold of whenever we had a question. During the time that we were selling, we mostly dealt with Ebba Morley, the senior branch manager. Ebba was incredibly efficient, knowledgeable, professional and kind - she went above and beyond to help us secure the right buyer and even advised us with our onward purchase which was through a different estate agent. Due to Covid, the process of selling our flat took longer than originally expected but the quality of service we received never dropped. We would wholeheartedly recommend Cubitt and West Fiveways to anyone selling or buying a property and cannot thank them enough for all their hard work.

Hannah · 26 March 2021

★★★★★ 5/5

Trustpilot

Friendly, helpful and supportive

Kerry-Ann at Cubitt & West has patiently guided us through the sale of a property that that we were selling as executors. There were some unexpected complications along the way which Kerry-Ann helped us deal with without fuss. We were very disappointed to lose our first buyer after a long and protracted effort to keep them, but Kerry-Ann managed to keep our spirits up and found a new buyer, at a better price and arranged a very quick turnround from offer to completion which we were delighted with. Kerry-Ann was friendly, helpful and supportive throughout the transaction, always keeping us well informed and checking in on us when things were dragging on. I wouldn't hesitate to use her again.

Pru · 23 March 2021

★★★★★ 5/5

Trustpilot

Pulborough Branch

I wanted to write a review about the positive experience I had with the Pulborough Branch, buying our new property. Tara, Martin and Kirsty were extremely amenable and helpful through the process and met us on a number of occasions to deal with various issues. They also made some very helpful suggestions and recommendations that put us in a better moving in position, which we were very grateful for. Thank you to the entire team for making the house buying process more bearable from start to finish!

Jo · 17 March 2021

★★★★★ 5/5

Trustpilot

Crawley Branch - Outstanding service

We had outstanding service from the team at the Crawley Branch. The sales team were very proactive in finding a suitable buyer for our house and reacted very well to the changes brought on by the Covid Pandemic all the while respecting our household and government guidelines. During the sales process there were a couple of challenges, non of which were of Cubbitt & West's doing, and the team responded swiftly and pragmatically with the right solutions. Once our house had been sold we received excellent service from our Sales Progressor Aumit Bagchi who kept us fully updated at each stage while using non jargon related language which was easily understood. Cubbitt & West Crawley were excellent and sold our houses within the expectations they had set at the beginning of our journey. We highly recommend them to anyone looking at selling a house.

Nigel · 17 March 2021

★★★★★ 5/5

Trustpilot

Stephen and the Woodingdean Team

Having spoken to several estate agents I decided to use Cubitt & West because I had used them 3 times before but also because I was selling a property this time I didn’t live near to and they offered to have a set of keys so I didn’t have to keep travelling.Stephen and his team at Woodingdean made it as painless as it could be. They kept a set of keys and met not only people looking to buy but also let in tradesmen when needed as the property was empty.It wasn’t a smooth ride with regards to the first buyers pulling out but Stephen had it sold again within 24 hours.I was kept up to date regularly with phone calls and updates on the website (never done that before but having an account online to see updates was helpful).All in all a good positive experience and would recommend to friends.Thanks Stephen and Team.

Sarah · 15 March 2021

★★★★★ 5/5

Trustpilot

Just started the process of purchasing…

Just started the process of purchasing a property and have had a really great experience so far, with very respectful, helpful and kind staff. Robin and Nicola have been so patient with my phone calls and emails and so efficient in communication. Keeping me updated every step of the way, and Maddison has been so efficient and helpful. Would certainly recommend!!!

CF · 18 July 2023

★★★★★ 4/5

Trustpilot

Natasha Burke-Krause FOR MANAGER PLEASE :-)

Natasha Burke-Krause is aposluty amazing. Moving and surching new home is anyway stressful process by itself ,I was very lucky to have Natasha by my side. That girl has the most kind and genuine aproach. She was leading me from begging till end in a such kind manner that I can't recommend her enough. Others in cubitt&west should take her as a TRUE LEADER and example how you deal with people in coustomer service. I hope I will see her somewhere soon on top of the company because that is kind of leader that you want to have. Good luck girl you deserve the best. And thank you for all.

Brunna · 13 March 2021

★★★★★ 5/5

Trustpilot

While it took a while to sell our house…

While it took a while to sell our house due to economic climate, the team were always very helpful. Once the house was sold we were kept fully informed of what was happening. Julie was also constantly keeping in touch with our buyer's solicitors who at times were very slow. We do not plan on moving again but would definitely recommend them

MRS · 14 June 2023

★★★★★ 5/5

Trustpilot

I cannot thank you enough Claire and Maddison!

My first dealing with C&W Southsea was back in 2019 when I was looking to buy a property in Southsea, Zoey McGovern dealt with my enquiries. She was very helpful and patient with my specific requests. Even though I ended up not buying, I still recall the way Zoey dealt with process, thank you Zoey.Last month I decided to go to the market again and see if I can find the property of my dream, I rang C&W Southsea and was told that Zoe is working in a different branch now and was transferred to Claire Schindelka and Maddison Oksuz, both are no difference from Zoey at all, felt I'm still dealing with the same person, same patience same professionalism and the willing to help from them is so assuring, Claire and Maddison found the right property in few days, viewed it the next day and now in the buying process. I cannot thank you enough Claire and Maddison .Lastly I have to mention the mortgage advisor Ian Langford who I dealt with first in 2019, when I called him last month, he remembered me and straight away found me a good mortgage deal, thanks as always Ian.Thank you C&W Southsea for choosing just the right people.

Luay · 21 February 2021

★★★★★ 5/5

Trustpilot

Thank you to all at the Pulborough branch

We would like to express our thanks to the team at the Pulborough branch of Cubitt and West. Buying a house is such an emotive and potentially stressful experience; we felt totally supported from start to finish by the team. Our first contact was Kirsty Perry, a warm confident and kind lady, who instantly made us feel in safe hands, and a real angel. Trish Glasspool, sales progressor, was our next contact. A great communicator, keeping us fully informed at all stages, which is such an important aspect to any house purchase. Finally great thanks to Martin Lundy-Lester, the excellent branch manager. We would recommend this team unreservedly for their time, effort, dedication and commitment. Thank you again from the bottom of our hearts, and for making it all so human.Annie and Michael

Michael · 17 February 2021

★★★★★ 5/5

Trustpilot

Cubitt & West Southsea - exceptional service

I recently had the pleasure of meeting Maddison Oksuz from the Southsea Office as I was planning on trying to sell my property and spoke to a few agents. From the start, Maddison made me feel like I was important to their business and was warm and professional. The background work she did was incredible compared to other agents and she was happy to discuss the best ways of selling and the value of my home. Maddison's confidence and enthusiasm made me so confident in the way in which she would market my home, getting me the best possible price. I believe in her and her office, who also have been so warm and helpful. The fees were just slightly higher but for the work involved and the level of attention, worth every penny. A quick and easy sale was much more important to me than just a couple of pounds. I cannot recommend Maddison Oksuz enough, thank you for everything x

Mrs · 16 February 2021

★★★★★ 4/5

Trustpilot

We recently bought a house through…

We recently bought a house through Cubitt and West. During the initial few weeks we were provided with a very inconsistent and disorganised service, having been passed around to multiple offices due to closures and multiple contacts. I felt no one had wanted to take responsibility and therefore the communication was poor. However, once we were provided with Shaun as our sales progressor, he did an excellent job. He responded very quickly, resolved any concerns and we felt he was working in partnership with us. We would definitely recommend Shaun!

J · 15 February 2021

★★★★★ 3/5

Trustpilot

Estate agents fine, AP lawyers awful

As estate agents the service was fine, David was very pleasant, but in hindsight lacked accuracy about the property and sellers position. Mo the branch manager was always professional and helpful and go to when things got confused. Julie Bramble as a sale progresser was the one person who made the purchase bearable kept us updated on a weekly basis once our purchase started to move. Cubit did recommend a financial advisor Wayne who was brilliant efficient and effective even though we didn't need his help in the end he helped supported and gave us options when our sale went south. We used Cubits lawyers (AP Lawyers) after a little hard sell by David and this turned out to be major mistake. NEVER able to get hold of them on the phone (they are based in Leeds) always went to voicemail, it would seem it was a method of screening if they felt your call was important enough to be considered, calls never returned even on exchange day. In addition lawyer did not seem to have any idea how people bank in modern times, or actually give ay advice more offer you options and ask you which you might prefer. I would not recommend the lawyers to anyone they made the whole house purchase almost unbearable.

Mick · 10 February 2021

★★★★★ 5/5

Trustpilot

Julie Bramble- Senior Sales Progressor

Throughout the process from the accepted offer right up until exchange Julie was brilliant. When we struggled to get hold of the conveyancer, due to massive current workload, Julie kept us informed of updates and was highly tenacious in the closing hours of exchange enabling us to get agreements in place at the 11th hour on the Friday afternoon. The role is vital IMHO as it acts as an information conduit when the conveyancer's are busy on other cases, we don't think that the exchange would have happened when it did without this the important intervention of Julie & Mo at C&W

Steve · 10 February 2021

★★★★★ 5/5

Trustpilot

Fantastic Service

Claire has been amazing with helping us purchase our first home in Southsea. Buying your first home is a daunting process, but Claire has made everything seem so simple. Her professional friendly manner is so reassuring and is by far one of the most helpful estate agents we have came across over the past few months. Any questions we have had she has responded to so quickly which really helps make the process less stressful. Cubitt and West also introduced us to Wayne who has been so great with helping us arrange our mortgage. No question was a silly question with him and he explained everything so thoroughly that we felt very confident in understanding the mortgage process. Honestly cannot fault both Claire and Wayne and would recommend them to any first time buyer.

Maria · 2 February 2021

★★★★★ 5/5

Trustpilot

We put our house on sale

We put our house - Mennileaves just before 1st Lockdown. All was at stand still during lockdown and once relaxed, the virtual video was done and had viewing. The staff from Cubitt and West , Kerry Anne Ross and others showed the house around which was done professionally with social distancing and managed to keep our place safe.With all hard work and professionalism we had an offer which led to sale and completion. On completion we also had good wishes from Cubitt and West.I have no hesitation to recommend Cubitt & West.

Mukesh · 30 January 2021

★★★★★ 4/5

Trustpilot

Thank you Charlotte…

If you happen to get Charlotte who is now based in the Brighton office but was in Bognor when we met her you can be assured of her professionalism whilst being kind and considerate through the ebb and flow of house purchasing. Thank you Charlotte for your support. In general I would suggest C&W rethink recommending JS Law to their clients. We had our own solicitor but were hamperred frequently by the chain above using their services for conveyancing.

Lyn · 21 April 2021

★★★★★ 5/5

Trustpilot

Great advice & experience in selling a house

Having never sold a house before, we wanted to have a good, personal experience and Cubitt & West didn’t disappoint. After failing to find an investment buyer to keep our tenant in place, C&W were quick to find a suitable cash buyer that didn’t have property to sell, and also introduced us to a great law firm who helped expedite the process. I would definitely recommend them, and in particular Katarina Hrvolova who was dedicated to finding the right buyer for us.

Chris · 29 January 2021

★★★★★ 5/5

Trustpilot

I needed to sell my parents' house in…

I needed to sell my parents' house in Redhill to meet care home fees. Michelle visited the property and gave us what we felt was a realistic valuation.We were very impressed with Michelle and the overall service promised by Cubitt and West.Although it was not the cheapest quote we received we felt that it offered the best value for money and this was borne out in practice.Michelle and her team in Redhill were always available to deal with queries and I can't recommend them highly enough, particularly as there were a couple of last minute issues to deal with!!

AndyW · 29 January 2021

★★★★★ 5/5

Trustpilot

Amazing Service!

I called the Southsea office for the first time on a rainy miserable Monday feeling stressed that I couldn't find my ideal house, and spoke to Claire. Wow, I can honestly say not only was she a ray of sunshine, she was so efficient and helpful, taking the time to make my feel a truly valued customer. Claire provided the balance of professionalism versus friendliness perfectly, exactly what we all need, even more so in these extremely difficult times. She also put me in touch with a mortgage advisor that was equally efficient and helpful. Due to Claire's first class service, really understanding what I was looking to buy, recommending a house to me, quickly arranging a viewing, answering all my questions, two days later I had an offer accepted on my new house, that ticks all the boxes! I couldn't recommend Claire highly enough!

Belinda · 28 January 2021

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I'm completely happy with the support I've received from Karen Fogarty throughout this process. From the very beginning, Karen has been on hand to answer all of my queries via phone and email. In fact, I was surprised at how quickly she responded - often within minutes. She gave supportive friendly advice and was excellent at representing the needs of myself as well as the vendor. She is very personable, efficient and installs confidence in the process. I'm a very

Deryck · 27 January 2021

★★★★★ 5/5

Trustpilot

Very helpful

Dan was very helpful in showing us a property that we found that we liked. Two viewings were held so all the prospective tenants could see the property. We were able to negotiate the fine details and smoothly commence the moving process. Everything went well.

Ryan · 21 June 2024