Trusted Agent profile · Mold
★★★★★
93 reviews across 2 platforms
3a Chester Street, Mold, CH7 1EG
Reid & Roberts's office in Mold, at 3a Chester Street, is rated 4.4 out of 5 across 93 reviews on two platforms, including 86 Google reviews rated 4.3.
Every review we hold for the Mold office, from every platform, shown as written. First names only.
5/5
GoogleAimee was lovely to deal with. The process didn't run smoothly but that was through no fault of Aimee's or the team at Reid & Roberts. Aimee always tried to do the best by me, the buyer and the seller.
Thank you for your kind words and understanding. We’re so pleased Aimee was able to support you throughout the process and that you felt well looked after. Enjoy your new home!
5/5
GoogleReid & Roberts marketed my late brother's house in Mold. From day one when I met Holly and saw how professional she was at the valuation I was certain they were the right agent to choose. Holly and the team have been so good throughout the process particularly the house photography and marketing. They found a buyer in 48 hours!! I heartily recommend them. Thanks
Thank you so much for your lovely feedback, I am glad we were able to make this process as smooth as possible for you.
5/5
GoogleWe are so incredibly grateful to all the team at Reid & Roberts Mold, especially Holly and Aimee, for all their help and support throughout our house sale. We had a rather difficult process, lasting 12 months, with several hiccups. Reid & Roberts were there at every step of the way to reassure and advise us. We would recommend them to everyone and we are so grateful! We even got a new home gift full of useful goodies to move in with. Thank you all again! Naomi & Deri
1/5
GoogleI’ve been driving past an empty rental I enquired about a month ago, yet not one call back or reply, the property is still vancant!!!!Never get back to you regarding property rentals, cavendish sorted me out within two weeks! Such a badly run company…..
We’re very sorry to hear about your experience and that you feel you have not received a response regarding a rental enquiry. We take all enquiries seriously and aim to respond to everyone as quickly as possible. However, after checking our records, we have been unable to locate your details on our system, which makes us concerned that there may have been some confusion or that the enquiry may not have reached us. If you would be happy to do so, please could you let us know which property you enquired about, along with the name or contact details used for the enquiry? This will allow us to investigate the matter further and ensure that it is addressed appropriately. We would appreciate the opportunity to look into this for you and assist in any way we can.
5/5
GoogleHolly and the team were fantastic from start to finish. Easy and smooth evaluation process, communication was clear and frequent. The team were very good at answering and addressing any concerns we had in a timely manner. I would highly recommend to anyone looking to sell/buy a property. ☺️
5/5
GoogleThe Team at Reid and Roberts were so helpful and professional throughout the process . I would highly recommend them I recently bought a house through Reid and Roberts in Mold and the service I received was absolutely first class. Their communication was excellent throughout, clear and timely. Every interaction was friendly , honest and made what can be a stressful journey feel straightforward and well managed . I wouldn’t hesitate to recommend them
1/5
GoogleWould not have picked Reid and Roberts Mold Or Holywell. Had we known.how poor there service was lying.putting phone done on clients.not replying.being rudly speaken too.other agent in the more Cooperative and got back with emails and phones.(keystone ) we would have been better looked after by keystone. We got call on the day of moving from keystone and email Congratulating us on our new home.Did not get one phone call or email from reid and roberts. We would not Recommend them.
Dear Sharon, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, as we always strive to provide transparent and attentive service. We understand that property transactions, especially those with extended chains, can sometimes lead to delays and frustration. Please be assured that we did our utmost to support you throughout the process, consistently following up with all parties involved to ensure everything was moving forward as quickly as possible. In our records, we’ve noted over 180 phone calls and regular emails with you over the last six months, keeping you updated, even on days where there was no new information due to external delays. We appreciate your patience during these circumstances and are disappointed to hear that our efforts to communicate regularly did not meet your expectations. We’re continually committed to supporting our clients to the highest standard, even during complex transactions, and we appreciate your feedback as a way to improve our service. Best regards, Lauren Birch Sales Manager Reid and Roberts
5/5
GoogleMyself and my partner had a fantastic experience with this estate agents. They were constantly in touch with updates for us. They went above and beyond when there was a problem with some paperwork to help get the situation resolved. We can't thank Reid & Roberts estate agents staff enough for helping to get us into our home so soon, Christmas was the target and within 6 or so weeks of agreeing to buy the property we were getting our keys and moved in. Thank you so much, highly recommend this estate agents.
5/5
GoogleThe Reid and Roberts team are absolutely fantastic, they work extremely hard to provide the best possible experience in your journey when buying your home. They are extremely helpful on phone calls, they always provide updates via email and whenever I popped into the office there was a positive and friendly atmosphere from all staff members. If you want a stress free process when buying a house I would highly recommend going with Reid and Roberts.
Dear Liam, Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Reid and Roberts was positive and that our team could make your home-buying journey a smooth and enjoyable one. We’re committed to keeping our clients informed and supported, so it’s fantastic to know that our updates and friendly atmosphere made a difference for you. Your kind words mean a lot to our team, and we’re grateful for your recommendation. Congratulations on your new home, and thank you for choosing Reid and Roberts!
5/5
GoogleMoved over to Reid & Roberts after having no luck selling for about 10 months and got a decent offer within a few weeks, probably coincidence but a good result. The service was a lot better and the team were very proactive, honest and kept me well informed which in this industry is rare! I would definitely use them again.
5/5
GoogleFirst Class service from Rachel and the team at Reid & Roberts from start to finish. Rachel was responsive, knowledgeable, friendly and a pleasure to deal with. She took away the stress from a stressful event!! I would definitely recommend Reid & Roberts.
Thank you very much for your kind words, it was a pleasure dealing with you. We wish you all the best in your new home!
5/5
GoogleReview for Reid and Roberts Estate Agents ⭐⭐⭐⭐⭐ We recently had the pleasure of selling our home and purchasing a new one through Reid and Roberts Estate Agents, and we cannot recommend them highly enough! From start to finish, the experience was seamless and incredibly positive. The team at Reid and Roberts demonstrated exceptional professionalism and dedication throughout the entire process. They not only helped us sell our house quickly to wonderful buyers but also utilised their impressive network to find us an amazing off-market property that perfectly suited our needs. Communication was a standout aspect of their service. We were kept informed at every stage, and any questions we had were answered promptly and thoroughly. It was refreshing to work with a team that genuinely cares about their clients. Special mention goes out to Lisa, Lauren, Holly, and Aimee, who were all fantastic! Each member of the team brought a unique strength to the table, and their collaborative effort made the entire experience enjoyable. Their attention to detail and commitment to client satisfaction truly set them apart. Thank you, Reid and Roberts, for making our selling and buying journey so smooth and successful. If you're looking for a reliable and dedicated estate agent, look no further!
5/5
GoogleWell, what a team! We spent a long time trying to move house over the past 2 years and were let down on multiple occasions on our onward purchases, but Reid & Roberts were amazing despite all the hassle it caused for them too. Holly, Aimee, Rachel and Lisa worked tirelessly to keep things going and always picked up the phone. I would highly recommend them to anyone!
Thank you Mr Angell for your lovely review. It was a pleasure to work with you with the sale of your property.
5/5
GoogleI had a really good experience with Reid and Roberts. Amiee, Holly, and Lauren were all very helpful and extremely hardworking. Their attention to detail was amazing, I can’t recommend them enough!
5/5
FacebookTop marks to the fab team especially Lisa!! my house sold within the week, nothing but professional service, the photography skills are second to none making my home look even more lovely !! will be definitely using again soon for my other house sale, well done to all at Reids and Robert's xx
Thank you Helen, it was our pleasure and your house was beautiful Can’t wait to see what you have done to Wood Lane xx
2/5
GoogleOur experience with RR started out fine until we came to vacate the property. We did this earlier than the date we needed to and had cleaned the whole house. We met the estate agent there at the agreed time although she was 20 minutes late and we had to ring the office to check she was still attending. We walked around with her whilst she commented on the excellent condition of the property. All was put back to as it had been when we took it on. We mentioned that the bins would need to be put out - we would have done so but we were handing over on a Friday and the collection wasn't until Monday. She thanked us for making her aware. All appliances in the kitchen were checked and we were told everything was great and we could leave then whilst the final meter readings were checked. We were advised before we left that the process of returning the deposit would begin that afternoon and we should have it within a couple of days. At this point we thought it was a good experience. The beginning of the following week however, after chasing, we received the email with the meter readings but were also told we needed to pay for the oven to be professionally cleaned and that the bins needed to be emptied! We reiterated about the previous conversation about them being put out and that it had been confirmed that the property was in good order and the full deposit was to be returned and have sent numerous emails since as well as many phone calls but no one is responding. They still have our deposit if over £1000 and we are very concerned as they will not speak to us. They have moved new clients into the house so we know they are making money from it whilst keeping ours. On reflection, I would say to a potential customer that their approach is disingenuous and untrustworthy based on this experience.NegativeResponsiveness, Professionalism
5/5
GoogleReid & Roberts helped me with marketing and selling a property that I rented out for nearly 20 years. The Rightmove page was thorough with good photos and descriptions which I'm sure helped to sell the house quickly within six weeks. They …
5/5
GoogleHad a very positive experience with this Estate Agent. Every member of the team was extremely helpful and nothing was too much trouble. It wouldn't be fair to single out any one person as they were all equally helpful and professional. Great experience.
5/5
GoogleI sold my first home through Reid and Roberts Mold. The team especially Holly have been great. They offer a really friendly personal service. Thank you so much.
Thank you for your lovely words. It was a pleasure to sell your beautiful property.
5/5
GoogleThe service we received from Reid & Roberts was outstanding. From start to finish they were always there to answer any question we had! They put us completely at ease throughout such a stressful situation. I can’t thank the whole team enough!
5/5
GoogleWe instructed Reid & Roberts Mold in difficult circumstances and under a deadline to find a buyer, having previously been messed around by two other buyers found through another agent. The nature of our situation made me a demanding client but Lisa, Lauren, Hayley and Sharon were always patient and understanding. We couldn’t have asked for any more from them when it came to promoting the property, and consequently the number of viewings increased significantly. They were helpful and always willing to provide updates. Once we had accepted an offer they continued to provide support and assistance in pushing the sale through as quickly as possible. We can’t thank them enough for all their hard work in selling our house and we would absolutely recommend them.
1/5
GoogleWould give 0 stars but not an option, the communication from reid roberts mold was and still is none existent, we got served notice to vacate our property as the landlords were selling up, Myself and my partner have been stressing trying to find a new home, being told by reid riberts that they would help in trying to find us a new home, did not happen, we eventually found a new house, I contacted reid roberts about us finding a new house and if we have to give notice with us already being under notice, to be told thay the landlords are no longer selling the property and we do not have to vacate the property. This could of been communicated a lot sooner than me having to email about giving notice and stressing about moving. Since receiving the email the communication is still very none existent. Luckily we have a new letting agents who are amazing and have been so helpful in finding us a new home and updating us through the whole process of applying, moving and settling into our new home. Would not recommend reid roberts mold at all!
5/5
GoogleFirst Rate Estate Agents, all the agents are lovely to deal with, very understanding and caring. The sales process is very professional and they always respond to our queries promptly. Highly recommended. We recently moved from Chester and …
5/5
GoogleHolly and Aimee have been absolutely amazing at supporting us through the sale of our property. They were always prompt to communicate viewings, offers and keep us updated on any information we needed. They were honest and gave us good advice around the pricing of our property and the presentation of our property. Buying and selling property can be very stressful and we experienced a sale breaking down after months but we felt supported and listened to throughout by holly and Aimee. We came back to Reid and Roberts to try and sell again as we had been so happy with their support. We have now exchanged contracts and are hopefully on the way to moving to our new property soon! We can’t thank Reid and Roberts enough for their help over the last 18 months. Would fully recommend to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reid & Roberts's Mold office has 93 reviews across two platforms: 86 on Google, 7 on Facebook.
Reid & Roberts Mold is rated 4.4 out of 5 across all 93 reviews, and 4.3 out of 5 on Google from 86 reviews.
Reid & Roberts Mold, 3a Chester Street, Mold, CH7 1EG.
