Trusted Agent profile · Mold
★★★★★
387 reviews across 3 platforms
16-18 Chester Street, Mold, CH7 1EG
Berry and George's office in Mold, at 16-18 Chester Street, is rated 4.9 out of 5 across 387 reviews on three platforms, including 360 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Berry and George, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mold office, from every platform, shown as written. First names only.
5/5
GoogleGreat flexibility and will do a property visit for a time that suits you best, which for people working full time is always a huge bonus. Great support and help along the way and Rich was always incredibly quick to respond if I wanted to talk anything through or if I needed any help. As a first time buyer he made the process a lot less stressful and had lots of advice on hand to help me.
5/5
GoogleI would highly recommend New Home 4 U. So different to your usual estate agents. Really friendly, always follow up on what they say they're going to do. Great write up of the property I was selling. Fantastic Thank you so much!
Hey Paula, thanks so much for taking the time out to leave this lovely review - I spend so much time writing up houses that I get lost in replying to the lovely messages that people leave - best thing, pop into the office some day and have a cuppa with us - always a pleasure and thanks again - most kind :)
5/5
GoogleThese guys were absolutely amazing with the sale of my house helping with every aspect of it would definitely use them again in the future. Went with them after they assisted in the purchase of the same house 5*****
Thanks so much Ian, I wish you all the best with your new life - I hope you and your daughter love it up there - you know th ekettle is always on here when you're next passing. Take good care and have a fantastic New Year
5/5
GoogleAs a first time buyer I had a lot of questions and being 22 years of age I didn’t have any knowledge about buying a house! Talking to Ashley from New homes for you was amazing he was always there to answer questions and talk me through every step! I could not recommend them enough they are absolutely outstanding and made the whole process easy and stress free from the first step.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for this fabulous review Hannah, I say it time and time again but we all here at NewHome4U really appreciate the time and efforrt that you've taken out of your life to write this, it really means so much to us, especially Ashley, who's head just gets larger and larger with every amazing review that is written about him. We hope you love your NewHome and wish you all the joy and happiness it brings - stay safe and tak.e good care.
5/5
YellA Fantastic service. Excellent, efficient, helpful.
New Home 4 u recently sold a property for me. I was so impressed with them from start to finish. From the moment Rich came to value the house until it was sold .we were regularly updated and were given good advice about choosing a good solicitor etc . I would highly recommend this estate agent if you are thinking of selling or buying a house. Thank you Rich and team.Sincere thanks Denise Sides.
5/5
GoogleThe whole team at New Home 4 U were very helpful for me as a first time buyer, they provided me with everything I needed to know about mortgages, home insurance, searches & surveys. Special shout to Arwel who even helped me get a sofa in the house through a very tight doorway once I’d moved in, and who was very friendly, responsive, professional and just a lovely person the whole way through the process. Thanks guys :-) MollyPositiveResponsiveness, Quality, Professionalism, Value
Hello Molly, thanks for that lovely review, means so much. Arwel is still off recovering from lifting your sofa (only kidding) both he and Ashley are touched at your kind words and time taken to leave such a great review. We hope that you have an amazing 2021 in your NewHome and look forward to seeing you when things get easier with socialising - all the best
5/5
GoogleWell done to Rich and his team at Newhomes4U - they managed to sell my property within a couple of weeks of being on the books! After being on the market with two other local agents previously! I also bought a property through the office however mainly delt with Arwel who was excellent in dealing with all my (many) questions/queries. So a big Thank you in making the whole experience stress free!! 😀
5/5
YellBuying and selling....
Well done to Rich and his team at Newhomes4U - they managed to sell my property within a couple of weeks of being on the books! After being on the market with two other local agents previously! I also bought a property through the office however mainly delt with Arwel who was excellent in dealing with all my (many) questions/queries. So a big Thank you in making the whole experience stress free!! 😀
5/5
GoogleCan not thank Rich and the team enough turned a dream into a realaty for me, they listen took on board what I wanted and helped me achieve my dream massive big thank you to all the team Maggie
Thanks so much for the review Maggie - couldn't have done it for nicer people we look forward to seeing you and Liam for a cuppa soon :)
1/5
FacebookAfter 9 long months dealing with NH4U I can summarise our experience as follows: Arwel - an approachable and knowledgable new business lead who secured our instruction and in fairness to him, I believe genuinely tried to give us a good experience from the outset. Photographer - the best part of our experience. She was punctual, courteous and most of all good at her job, the photographs were amazing. The rest of the experience of dealing with NH4U has been unfortunately, somewhere between poor and disastrous. The viewings that NH4U arranged either weren’t arranged with ourselves and so we weren’t in to grant access, Phil turned up late at least twice leaving a poor impression immediately, and one buyer didn’t show up when Arwel took control to reassure us. Unsurprisingly these did not lead to any offers. Eventually, not through our request but to our relief, we ended up taking the rest of the viewings and funnily enough secured three firm offers for our property from each viewing we conducted. Ashley - friendly and polite on the phone but with no substance with which to back it up. Promise chases and responses but in 9 months of dealing with him I would say he called back without prompt maybe three times? Just not good enough in our opinion. And the final straw was after 10 weeks of chasing a sale as part of a chain, him telling my partner he would have “never recommended we sell to this person” despite him actually recommending that we do indeed sell to this person and cancel 6 other viewings that were lined up for us. I can deal with poor service but that just came across as rude and arrogant in the midst of such a highly emotional and stressful time. We have taken our property off the market with NH4U and despite asking for Richard Pierce’s email address so I could raise my concerns directly with him, received no response more than 24 hours later. Reviews speak for themselves and I see a lot of positive reviews which means maybe we were just unlucky? But I would definitely not use this company again and would not recommend them to anybody else, despite the good early work of Arwel and the photographer.
Hello Larry, We’d like to just say how sad we are at the experience you seem to have had with NewHome4U, we genuinely started this business to help people, and as you rightly pointed out, reviews speak for themselves, hence we have 261 five star glowing reviews and just 5 bad ones but that does not excuse us if you have not been treated correctly. So now if we can just point out how we see this. Understandably, if we are late for viewings, it is unacceptable. However, when a prospective buyer turns up 25 minutes early and we are coming from other viewings, it is not always our fault. Phil, who has always done our viewings, is a 70 year old man who has been in this business a long time and takes pride in his job and being as punctual as possible, sometimes he can get held up but always tries to phone to say he’s running late. I find it so hard to agree with you about Ashley, if you read most of the five star glowing reviews for NewHome4U, Ashley is mainly the first to be praised and I also know how much he goes above and beyond to help everyone buy or sell their home. As you say, the reviews speak for themselves. So, looking at your home, we agreed a sale on the 6th February but the buyers withdrew their offer on the 30th April. We remarketed the property straight away and another sale was agreed on the 1st May. I need to point out that 10 weeks for a sale to complete in these times is very unlikely as solicitors, land registry and everyone involved in the process of house buying / selling is incredibly busy and thus it is taking the process much longer to complete. **Please Note Solicitors prioritised their workload to ensure completions regarding land transaction tax deadline of the 30th June were done first and so this was outside of our control. Ashley had tried numerus times to contact the buyer’s solicitor and also the estate agent dealing with that sale on numerous occasions with no replies to emails or voicemails left. I understand that you were buying a New Build and were being pressured by the builders to complete as quickly as possible and we did everything in our powers to assist, but we are not the only link in the chain and rely upon many other links to make the chain complete. I find it sad that with so many great reviews, which completely outweigh the bad ones (261 five stars to 5 one star), that you must have realised that we do not deserve such a bad review, but it is your right to say and write as you feel. As for Rich Pierce not getting an email from you, his best friends’ father, who he’d known for 45 years, died suddenly of a heart attack that day, which is why he would never have responded to you, but Arwel would have been more than happy to listen to your concerns had you made him aware, and he would have done everything in his powers to make things right. Arwel was one of our first customers and so he knows exactly what it is like to deal with estate agents, and he also tries very hard to make everything better. You were happy with Arwel so why didn’t you speak to him to raise your concerns, I know he’s tried numerous times to call you. NewHome4U try so hard to make a difference in this business, it’s an industry hated by a lot of people, but we genuinely have a great following and try much harder than most to be that much better……we can only apologise if you felt let down and disappointed with us, but I know that we tried to assist in every way that we could to sell your home. Good luck for 2021 and we hope you have more joy selling your home.
5/5
GoogleFantastic staff & fantastic service. Berry & George helped me sell my parents property as they live overseas in NZ I thought this would be tricky but with communication to both me & my parents we had a sale on the house within 1 week of it being on the market. Highly recommended 5 ⭐️
Thanks so much for your lovely review Catherine, it really is appreciated. Was a pleasure chattingh with yoiu and I hope this isn't the last time we chat. Take good care and when passing the office, pop in for a cuppa
1/5
GoogleDon't bother with these clowns if you're a buyer. Yes they answer phones and text outside of usual hours, however we've had several appointments cancelled last minute. Today's farce was an appointment they cancelled on Wednesday and rebooked for today, on our hour's drive to the appointment we discovered the property has sold. Nobody had bothered to tell us before we set off for the viewing. When called, we were told both "you're on the list to call this morning" and also "we don't have an appointment booked for you". It can't be both! Absolute shambles and would not view any more of their properties. As an example, take a look at how they respond to any negative reviews
Thanks for the review Zoe and I absolutely agree with you, you should have been informed that the property had sold before you left for the viewing. It’s unfortunate that sometimes things slip through the net, your appointment being one of them, but what with COVID19 being around and causing immense problems with viewings and we are short staffed, this has sadly played a part in the mess that you found yourself in, unfortunately not everything is perfect, no matter how hard you try, there will always be someone let down or unhappy. I believe that you had other viewings in the area that day, otherwise I would have offered to pay your petrol as a way of apologising but after speaking to the chap who you spoke to in my company, he said that you were very good about it, which is why I never called you on the day. The reason I started this company is because Estate Agents are pretty rubbish in the whole and NewHome4U strive to be different, which I think you can see from the previous 209+ five star Google Reviews that we have. If you had a business and you really did try to be better than the rest, I think you too would respond in the way that I do to negative reviews, as I say, no one is perfect and things happen out of my control, all I can do is try and make them better. We are listed in the top 3% of Estate Agents in the UK, so we do try Zoe, and yes, it really bothers me that we can’t just be perfect, no matter how hard we try. I hate to see people, like you, let down and unhappy, if I had a magic wand to make the world perfect, I would use it. Good luck with you search for a home, I’m sure you’ll find something great and settle into North Wales easily, if there is anything I can do to assist, please feel free to call me and I’ll be happy to look after you personally.
5/5
GoogleI was introduced to Richard at New Homes 4 U after talking to a neighbour. My house had been on the market for 2 years with 6 viewings and a botched deal that was to say the least distressing. Super confident Richard told me that he would sell my house in 4 weeks due to his unique approach to selling houses. The whole process was effortless, no stress and this guy was as good as his word selling the house after 3 weeks and we had exchanged 5 weeks later. There should be more like him and all i can say is call him and check it out for yourself. Great company, friendly, knowledge of the market spot on and nothing was too much trouble and they deliver. Oh yes he got us an additional £15 k on the previous price for our house. Priceless !.PositiveResponsiveness, Quality, Professionalism, Value
Dave, I can't say thanks enough to you and Barbara for this lovely review, we really appreciate the time that you have taken to leave it. It was an absolute pleasure dealing with you and your buyers, and as I said to you, we'll sell it no problem! I couldn't understand why it hadn't sold, apart from the fact the agents just don't understand how to sell like we do - it's not rocket science as we proved. Looking forward to catching uo with you both for a beer once this nighmare is over in the summer. Take good care and once again, thanks for using NewHome4U, it's much appreciated.
5/5
GoogleWe recently bought a house on the market with Berry and George. Dan was so helpful as well as friendly and personable. Highly recommend.
5/5
GoogleWhere do I start ? From the initial viewing with the fantastic Ashley Mobbs Carter we were literally SOLD!! What a fantastic business you are and with Love Mortgages next door it made the whole process so simple as first time buyers . Always on the other end of the phone reassuring us . Thank you so so much for making all our dreams come true . I’m a stickler for customer service and yours has been outstanding !! Wishing you all the success in the future!
Brett, thanks so much for your lovely review, Ashley was made up when he saw it as was I. I'm so happy that you liked the service that we provide and were reassured all the way through - it's why I started the company! You know the kettle is always on if you're passing by the office - hope you have an amazing time in your New Home - all the best.
5/5
GoogleI have only come into contact with the staff at Homes4U in Mold relatively recently, during this time I have found them to be efficient, courteous and very accommodating even going beyond the call of duty out of hours when required In order to alleviate concerns and get each aspect of the job done. I cannot commend them enough for their helpful and cheery professional advice and guidance throughout what was quite a stressful time for me. Outcome - purchase of my new property in a completely new location carried out in a truly seamless way! Well done and ‘thank you’ Homes4U
That's so kind of you Paul, when you pulled out of one home to find your dream home I know you were concerned at how we would react.....as we say, this is one of the biggest things you'll ever do and so you want it to be right and we totally understood. We are delighted that you found the right place and are now very happy, was a pleasure dealing with you and you're always welcome - kettle always on :)
5/5
GoogleWe sold our terrace in the centre of Mold through this estate agent. I dealt with most of the staff starting off with Richard when we first decided to sell. I had his mobile and he never failed to call me back straight away if he couldn't answer when I rang. It wasn't ready for internal photos but he still had it on right move the same day using external ones. When I suggested a change to the description it was done the same day. When we sold I found the price to be far better than the local competition. Overall it was an excellent experience when selling a house can be so stressful. I never felt that anything was too much bother for them and they are so friendly....would definitely recommend.
Hello Kate, thanks so much for that lovely review, means a lot - I hope you are enjoying your New Home - pop in anytime you are passing, you know you're always welcome and the kettle is on - have a fab year / life.
5/5
GoogleWe have just completed the sale of our new house through New Home 4 U and I cant praise the service enough provided by Ashley (and the rest of the team!) He was always on hand to ring or email to keep us updated throughout no matter how small the update was, this was really helpful and reassuring that things were running smoothly. From start to finish the service provided was fantastic and it really did take the stress away. Highly recommend! Thank you to the team at New Home 4 U.
Hi Lisa, we really appreciate the feedback, it means a lot - we know how stressful it can be when buying, so I'm glad that Ashley (and the others) was always to hand when needed. Good luck in your New Home for 2020 - have a fab Christmas and hopefully see you in the office for a cupa some day soon - all the best and thanks again :)
5/5
GoogleBest estate agent ever. I have moved 14 times but Rich and the team are the best agents ever. Rich is approachable, helpful and just a great guy. The team are dedicated and friendly. The whole experience is stress free and Beth is a wealth of financial knowledge. Looking forward to the next time we sell a property, cannot express what a great estate agent newhomeforu are.
5/5
GoogleThes guys and gals are just superb! my wife and I had been trying to sell our house with 3 other estate agents for almost 2 years before we asked Newhome to get the sale done! Ashley took up the challenge and succesfully sold our house within 6 weeks! Could not ask for better service from an estate agent, or from nicer people. Well done and thanks to you all Gary and Naomi
Cheers Gary and Naomi, that really means a lot you taking the time out to leave such an excellent review. Glad we got you sold and moved on in your life - I hope you are very happy with your New Home too - keep in contact it's a small world and whenever you're in Mold, pop in, the kettle is always on for you both. Be safe and have a great 2021
5/5
GoogleBig thank you to all the team at NH4U for a friendly but highly professional service. Arwel provided a great valuation and the high quality photos and great write up from Phil helped us secure an offer in just 3 days. Our sale was not straight forward due to a complicated leasehold and Ashley helped progress this side of things by keeping our buyer informed throughout and liaising with solicitors. Would highly recommend.
Cheers Steve / Micehlle, much appreciated is the great review, thanks so much means a lot. Glad you were happy and although not a straightforward sale, we all seem to come out of it with hair still on our heads.....take good care and I hope to see you again when you're local for a cuppa - all the best and stay safe.
5/5
GoogleFrom the beginning of our selling journey 9 months ago right up to today’s completion, Rich, Arwel & Ashley at New Homes 4 U, have been nothing but fantastic. Regardless of the complexities of our sale, we were always dealt with in a professional, friendly and very approachable manner. I can guarantee I will use NH4U again in the future and I would highly recommend anyone else to.PositiveResponsiveness, Quality, Professionalism, Value
Cheers Nick for that great review, means a lot......I do hope you and your family have a wonderful 2021 and I hope to catch up with you again someday.....when we're allowed :) Stay safe and once again, thanks for using NewHome4U
5/5
GoogleExcellent customer service all through the selling and buying thanks Ashley xxPositiveResponsiveness, Quality, Professionalism
Thany you Heather for the great review, it means a lot to us especially as it's time out of your life to leave it. Good luck with your NewHome for 2021 and beyond. Stay safe and thanks again
5/5
GoogleCame to do a evaluation on our house and was very good and professional. Would definitely recommend for anyone selling their house. Gave us a very accurate evaluation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Berry and George, Mold won Gold.
