Every review we hold for the Mitcheldean office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen I originally enquired to view a house through this branch of Steve Gooch, the tone was set just right from the outset. Glen was incredibly helpful, communicative and friendly throughout the process of getting my purchase agreed.
Subsequent dealings with Mandy and Daniel were also incredibly friendly and professional.
Unbeknown to all of us, however, was that a conveyancing nightmare would follow. The sale had multiple opportunities to fall apart, for many different reasons.
Fortunately, Alison was on hand to guide the sale through the difficult times. She often went above and beyond making calls and gathering information that, frankly, solicitors should have been doing. Alison's grasp of the situation, understanding the nuances of the conveyancing process and her communication skills allowed things to progress as smoothly as they possibly could. We are extremely grateful for her input, and I can only say "thank you" once again.
If we ever sell, I want this team on my side - and I have no hesitation in fully recommending them.
Joshua · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your lovely message, it really does mean a lot to all of us here at the Mitcheldean office.
It was a very challenging sale at times, and Alison is especially grateful for your kind words. She learned a lot of new conveyancing processes along the way, and you were always such a pleasure to deal with, handling a stressful situation with real grace. More than anything, we’re so glad that you and your family can now finally be settled in your new home.
Wishing you all the very best for the future, and if you ever need any further help, we’re always here.
★★★★★ 5/5
GoogleI recently sold my parents' home through the Steve Gooch team in Mitcheldean. From the start when Dan visited to value the property, right through to successful completion, my dealings with all of the team there were very pleasant, particularly Alison who kept me in the loop at the final stages.
They are extremely professional, knowledgeable and competent, and communicated with me at every step along the way. I couldn't fault the service and would have not hesitation in recommending them to anyone looking to sell their house.
Nicola · 22 January 2026
Agent replied · 25 January 2026
Thank you so much for your lovely review. We’re so pleased to hear you were happy with the service from Dan, Alison and the rest of the Mitcheldean team throughout the sale of your parents’ home.
You were always so helpful and informative, which really helped the process run smoothly, and it’s been an absolute pleasure dealing with you. We’re so glad you can now relax following completion, and we truly appreciate your recommendation.
★★★★★ 5/5
GoogleWe would like to thank Glen at the Mitcheldean office for his incredible support throughout the process of selling our late parents home. This has been our family home for all of our lives, and a home that hold so many special memories. Selling the property was an emotional decision, but Glen from the beginning was not only professional and knowledgable, but also compassionate and understanding of how much this home meant to us.
Glen has guided us every step of the way to the point that the property is sold subject to contract, making sure we felt comfortable with each decision, and although the property has taken a little longer to be under offer, Glen did not rush or pressure us into making any rash decisions, was reassuring to our concerns and always available to answer any questions. We are grateful of his handling, respect, sensitivity and expertise. We would throroughly recommend to anyone looking for an agent that genuinely carers about their clients, and look forward to the on going support until completion.
Thank you
Jane & Paul Burris
Jane · 26 December 2025
Agent replied · 25 January 2026
Thank you so much, Jane and Paul, for such a kind and thoughtful review. All of us here at the Mitcheldean office really appreciate you trusting Glen and our team with the sale of your late parents’ home, especially knowing how many special memories it holds for you.
We’re so pleased to hear that Glen’s professionalism and guidance have helped make a very emotional process feel a little easier, and we’ll continue to support you every step of the way through to completion!
Wishing you both all the very best....and a Merry Christmas!
The Mitcheldean Team
★★★★★ 5/5
GoogleWe had a great experience from start to finish with Steve Gooch. Our agent Glen consistently went out of his way to make the purchase process go as smoothly as possible. He was readily available throughout and answered any questions we had (a lot of them as we were buying our first home). Collecting the keys was an exciting process and we received a moving in hamper which was a very nice touch.
Unfortunately on moving day we were surprised by a water leak. Glen instantly got in contact with the vendor to come to an agreement which we managed to resolve. Aftercare was just as good as the rest of the purchase process. I would recommend to anyone, and will be selling through Steve Gooch in the future.
Ben · 26 December 2025
Agent replied · 25 January 2026
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Glen was able to support you throughout your first home purchase and that you were happy with the service from start to finish.
We’re also very grateful for your understanding regarding the leak on moving day and are glad we could help get everything resolved quickly.
Wishing you lots of happiness in your new home, and we look forward to helping you again in the future when the time comes to sell.
Merry Christmas in your new home!
★★★★★ 5/5
GoogleGlen and the team at Steve Gooch Mitcheldean have gone above and beyond in selling my late mother’s house. With living in Australia we have had to sell it without being around, Glen has looked after the house by regularly checking on it as it was empty. They have helped and guided us through the whole process. Would highly recommend them.
Suzanne · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. It really means a lot to Glen and all of the team here at Steve Gooch Mitcheldean.
It’s been a pleasure dealing with you and your family over the years, and we’re glad we could help guide you through the process. We really do appreciate your recommendation. Wishing you all the best!
★★★★★ 5/5
GoogleI can’t thank Daniel and the team at Steve gooch enough for helping me buy my first home! They were friendly, professional, and always quick to answer my questions. As a first-time buyer, I really appreciated how they explained everything clearly and made the process stress-free. Highly recommend!
Corey · 22 October 2025
Agent replied · 12 November 2025
Thank you so much for your lovely feedback! We’re thrilled to hear that Daniel and the team helped make your first home purchase such a smooth and positive experience. Buying your first home is such a special milestone, and we’re so pleased to have been part of it. Wishing you every happiness as you settle in!
★★★★★ 5/5
GoogleGlen and his team were very committed to selling my mother in law's property. Lots of viewings! There were ups and downs but the staff kept in constant contact. communication was excellent.
Elaine · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. We were delighted to have the opportunity to sell her home and help make the move possible!
We’re really pleased to hear you were happy with the level of communication throughout, and if you ever need anything else in the future, we’d be very happy to help.
Wishing you all the best
★★★★★ 5/5
GoogleOur experience of selling our property through Steve Gooch was great from start to finish. Dan was our main contact and from his initial visit to value the property through to the final handover of keys he was friendly, knowledgeable and …
Jackie · 16 November 2025
Agent replied · 12 November 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience from start to finish was such a positive one. The whole Mitcheldean team will be so pleased to know their support and advice made the process smooth … More
★★★★★ 5/5
GoogleI recently viewed my dream property with Glen Webb. Very sadly, I didn’t end up getting it, but I still wanted to leave a review because the service I received was genuinely excellent.
From the moment I booked the viewing, everything was handled smoothly and professionally. Glen was warm, approachable, and took the time to explain every detail about the property. Even though I didn’t secure it, I never felt dismissed, instead, I felt supported and kept well-informed at every stage.
Losing out on this home was devastating, but the positive experience I had with Glen has given me confidence to keep searching when the time is right.
Sandra · 21 August 2025
★★★★★ 5/5
GoogleI would like to say a big thank you to all the team at the Mitcheldean office especially a big thank you to Mandy and Dan for making my sale go through smoothly without any complications. …
Beverley · 16 November 2025
Agent replied · 25 January 2026
Thank you so much for taking the time to leave us such a lovely review. We’re really pleased to hear you felt at ease throughout the process and that your sale went through smoothly. … More
★★★★★ 5/5
GoogleA massive thank you to Glen and the Mitcheldean team for their help in purchasing our 'forever home' ❤ Their service was the best we have experienced and we've certainly moved more than a few times!
Alison · 13 October 2025
Agent replied · 12 November 2025
A massive thank you to you as well for your kind words! We’re absolutely delighted to have helped you secure your forever home. Glen and the team are thrilled to get to this stage, and it means so much to hear this was the best experience you’ve had. We can't wait to hand over those keys!!!
★★★★★ 5/5
GoogleVery pleased with the service we received from the Mitcheldean office. It didn't matter who answered the phone, Dan, Glen, Mandy or Alison, they always knew exactly what was happening with our property, prompt with viewing feedback, knowledgeable about market conditions and always happy to answer any questions. It might have been a challenging property to sell, but the team never gave up and we finally got there, thank you!
Rachel · 26 December 2025
Agent replied · 25 January 2026
Thank you so much for your lovely review. It really does mean a lot to all of us here in the Mitcheldean office.
We’re so pleased to hear you felt supported by whoever you spoke to and we’re delighted we finally got there- just in time for Christmas!
If we can ever help again in the future, we’re always here.
★★★★★ 5/5
GoogleGlen and the team at the Mitcheldean office are a fabulous team. I would certainly recommend their services.
Kay · 26 December 2025
Agent replied · 25 January 2026
Thank you so much for your lovely review. It really means a lot to all of us here at the Mitcheldean office, and we truly appreciate your recommendation. Merry Christmas and a Happy New Year!
★★★★★ 5/5
GoogleHi Mandy, Glen and Dan and Steve Gooch Mitcheldean team
Thank you for sending the lovely feedback.
I just wanted to write to you to say how impressed we were on Tuesday getting a call from you guys, saying Dan is with potential buyers outside who’d like to see inside our house. Also for managing to locate our key, as well as managing our pooch. We think you were very creative in that you saw an opportunity whilst out on another viewing, and that you had kindly considered showing our property to those potential buyers; to which we are most grateful to you for going above and beyond. Whilst an offer didn’t progress this time round, with your determination and creativity we are feeling optimistic now so thank you so much, we’re really very grateful
Kind regards
Wendy & Terry
Wendy · 19 October 2024
★★★★★ 5/5
GoogleGlen Webb at Steve Gooch estate agents has done a great job selling our house in Gloucestershire. Glen is very personable, did a huge amount of research and presented us with a very comprehensive document which helped us arrive at a selling price and included material to expertly market the house. Prompt and helpful answers from Glen and the team to any enquiries. Highly recommended.
Alison · 20 March 2025
★★★★★ 5/5
GoogleAlison is amazing in Mitcheldean. We bought our beautiful cottage from them. Alison was the only agent out of about 6 who called me to find out my actual requirements. Communication was brilliant, very proactive and really lovely people to deal with. Alison’s ongoing interest in the property and what we are doing to it makes me very proud to have used the best agent to buy our stunning cottage.
777 · 24 October 2024
★★★★★ 5/5
GoogleGlen Webb is an extremely professional salesman. He took his time showing us around the property and answered all questions which we had. His know of the property and area was second to none. We called Glen about 10 minutes later with an offer which he put to the vendors. Communication for me is key and Glen excelled that. Thank you really looking forward to moving to our new home
Jennifer · 20 October 2024
★★★★★ 5/5
GoogleWe had a fantastic experience selling our property with Steve Gooch Estate Agents. Glen Webb and his team were exceptionally helpful, guiding us through every step of the process. They assisted with property preparation, including redecoration and gardening, ensuring everything was in top shape for sale. Throughout the entire process, they kept us well informed, making what can often be a stressful experience much smoother. Highly recommended!
Michael · 21 October 2024
★★★★★ 5/5
GoogleWe were shown around a property by Glen, who was very helpful and informative, and able to answer our questions. He allowed us lots of time to have a good look around, and we didn’t feel hurried or pressured at any point. We have met …
Caroline · 16 December 2025
Agent replied · 25 January 2026
Thank you so much for your lovely review. We’re really pleased to hear you found Glen so helpful and informative- he’ll be truly delighted to read your comments! … More
★★★★★ 5/5
GoogleGlen and all of the team at Steve Gooch are fab. They are all personable, friendly and professional and make what can be an extremely stressful process as seamless and pain free as possible.
Sam · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. It really means a lot to Glen and all of the team here at Steve Gooch Mitcheldean.
If you ever need our assistance again in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleWe bought our home through Steve Gooch, Mitcheldean branch. Glen and his team were brilliant! Glen helped guide us through the buying process and intervened when other parties needed support. Buying (or selling) a house can be a stressful process, so going through a good estate agent is crucial. Glen Webb would be my first choice.
Simon · 3 January 2025
★★★★★ 5/5
GoogleVery satisfied with Steve Gooch estate agents and Glen who has been easily contactable. Glen has always provided us with information, allowing us to have peace of mind throughout the process. We would definitely recommend to buy through …
Hannah · 16 November 2025
Agent replied · 12 November 2025
Thank you so much for your lovely feedback! We’re so pleased to hear that Glen kept you well informed and gave you peace of mind throughout the process. It’s been a pleasure working with you, and we’d be delighted to help again when the time comes to sell. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleThe team at Mitcheldean went above and beyond for us and did such a fantastic job selling our house. Our first sale unfortunately fell through two weeks from completion, we were packed up with two young children ready to go…it was so upsetting but they all turned it around very very quickly and we had another buyer within 3 days. The communication was fantastic and no question or request was ever too much to ask. Thank you Glen, Mandy, Dan & Alison. :) x
Jade · 10 June 2023
★★★★★ 3/5
GoogleSteve Gooch estate agents were fantastic however they made a recommendation for a solicitor that have been absolutely terrible.
Costing me a lot more money too. This review is based on my complete experience not just the dealings with the estate agents.
Helen · 13 October 2025
Agent replied · 12 November 2025
Thank you for your feedback. We’re glad your experience with us was positive, and we’re very proud to have helped get the property sold after it had been on the market for some time. We are, however, really sorry to hear that your opinion of us has been affected by the actions of the solicitor in the final stages of the process. The solicitor in question was recommended as a local, independent firm who has historically received great feedback and communicated well, but we completely understand your frustration with how the service felt compared with the costs incurred.
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