1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
Trusted Agent profile · Minehead
Fox & Sons Minehead reviews
★★★★★
794 reviews across 2 platforms
13 The Parade, Minehead, TA24 5NL, TA24 5NL
Part of Fox & Sons, see every office.
Fox & Sons's office in Minehead, at 13 The Parade, is rated 1.8 out of 5 across 794 reviews on two platforms, including 28 Google reviews rated 4.4.
Reviews
Every review we hold for the Minehead office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
2/5
TrustpilotLacked in customer service even after I…
Lacked in customer service even after I requested they try more to keep me informed after viewings,even if no news just an e mail to say they were trying would have been enough. Changed estate agents now and I will never recommend connells to anybody else..
1/5
TrustpilotPoor service
They don't give a specific appointment time for the surveyor to come. I had to take a hole day off work and the guy was only there 5 mins. Very low valuation also, 25% less than two other recent reports by different firms.
1/5
TrustpilotAmateurs ( it's all about the money )
Well where do we start, they're expensive they send patronising letters, they bombard you with unwanted sales calls and texts, and they contact your previous landlord and try to get them signed as well without permission disgrace and that's just the start !!!!Most the staff are to inexperiencedLeicester
1/5
TrustpilotPoor communication
Been waiting for help with my remortgage for 4 months 😂 after numerous times trying to get some contact I gave up and went with barretts mortgages who were ace!
1/5
TrustpilotInept.
Inept.Did not check the electric meter"due to COVID".Not good enough.The electric meter is dangerous.Also did not tell me about damp .Everything says get a professional trades person to check.Clearly this company is in no way professional.Total waste of money.
1/5
TrustpilotDon't Bother to Market Properties/Respond to Requests
This company would give estate agents a bad name. They do not respond to requests for information on the properties they "market",
1/5
TrustpilotRude customer service
Rude customer service, inflexible, they'll only book an appointment the night before and will only call between the hours of 8-2. So difficult to deal with. If I were you I'd find a company that is much easier to do business with.
1/5
TrustpilotDon’t trust this company
Don’t trust this company. They are fraudulent.Toni Shepard and Thomas Reid unprofessional and liars. Without moral values. Stay away from them. Don’t deserve a star.
1/5
TrustpilotVery bad agency
Very bad agency. I am surprised that people choose these agencies to sell their homes. I made an appointment to see the house, I waited an hour and nobody came. Nobody has informed me that they are not going to come
1/5
TrustpilotConnell lettings are useless.
Connell lettings are useless.. They only care about their interests and have no regard or respect for tenants. I live in a lovely house but most of the maintenance issues are sort3d directly with my landlords . Connels Complete basket case who ignore letters and correspondence
1/5
Trustpilot0 stars
Awful experience with Aylesbury branch. Neverending problems signing the tenancy agreement and now not resolving any of the issues with the flat. I have rented with other estate agents before and I have never had to deal with so unproffesional people. AVOID if possible.
1/5
TrustpilotUnprofessional
Unprofessional. They called me to view a house and arranged an appointment only to be told on the day and around the corner from the house that they had no record of the booking. I've since told them to remove me from their contact list
1/5
TrustpilotRude mortgage advisor birmingham branch…
Rude mortgage advisor birmingham city centre branch accused me of lying about my personal circumstances. So told them il be taking my business elsewhere, like they were bothered anyway but they won't be getting a penny from me.
1/5
TrustpilotUnprofessional service
Cancelled valuation appointment 2 hours before pre-arranged time, by email. Called to ask why the appointment had been cancelled, apparently it was the responsibility of another office to contact us, they didn't. Complete waste of time.Don't even deserve 1 star.
1/5
TrustpilotConnell Wolverhampton
Connell WolverhamptonTerrible customer service, failed with professionalism and transparency. Avoid.
1/5
Trustpilotpoor customer service as local branch…
poor customer service as local branch staff (colchester) does not even make any effort to ratify their mistake which has caused the landlord not receiving her rent for 5 months. Very inconsiderable and unprofessional, not worth for the fee that they are charging
4/5
TrustpilotCornell’s found a cash buyer for my…
Cornell’s found a cash buyer for my property within days and the property sold without really going on the market, the buyer stuck with us getting probate and we sold this week
1/5
TrustpilotAdvertise properties at an undervalued…
Advertise properties at an undervalued price to start a closed bidding war between interested parties. Unhelpful staff that give you no guidance and reject your offer with no explanation given. Disgraceful way to treat to prospective purchasers.
1/5
TrustpilotRubbish
Rubbish. Sneaky people. Impossible to arrange an appointment. Never call you back. Avoid this company.
1/5
TrustpilotPester power is not customer service
I made an enquiry about selling my house. Then decided to postpone. Call after call, emails booking valuations I'd not agreed then a call from HQ!Disgusted with their pestering which borders on harassment.
1/5
Trustpilotworst firm gets offended when you…
worst firm gets offended when you appeal a valuation
1/5
TrustpilotLying greedy corrupt and rude
Lying greedy corrupt and rude. Worst experience I've ever had dealing with an estate agent. Just let that sink in. They are the worst 'estate agent' operating in the UK. They pay no regard to the law or any notion of good customer service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
