Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
β
β
β
β
β
1/5
Trustpilot!!!!! Never give Taylors any lettings !!!!
!!!!! Never give Taylors any lettings !!!!I am a landlord. The letting was given to Taylors (the first mistake to start with). An agent visited my property and promised me number of things before I gave them a fully managed contract. I found the tenants for them not Taylors. When i called them to find out what is fully managed contract ? so Taylors explained, collecting the rent from the tenant and pass it back to landlord after deducting all their fees. Nothing else is included. I don't live near the property so want a property visit atleast may be every 3 months to make sure my property is in good condition. This was promised when the agent visited the property. I should have got everything in written (second mistake). Saying that there was not a single visit to property from Taylors to make sure the property is fine and no damage done by tenants. More scenarios: Taylors think they can deduct whatever money they think and just send an invoice. it happened twice. I called the office and asked what this new charge is ? and they don't know it so asked to contact the countrywide office. Ok, so called the countrywide office and they said we made a mistake and refunded the money. I would have lost more than Β£100 if didn't check the invoices. More than a year and i decided I don't want Taylors to manage my property anymore (as they were doing nothing apart from taking out there share). So contacted Taylors and the lady on the phone asked me to send an e-mail with a written notice to stop the service and explained its a 3 month notice period. I asked them the e-mail address and sent the notice and now waiting for the reply back. over 2 week and was surprised no reply so checked my e-mail account and ofcorse they gave me a wrong e-mail address even though i asked for a letter to letter e-mail id at the time of giving notice. I sent my notice e-mail again and since the rent date was already passed, the notice period counts from the next rent period (no way!!).Finally the time came to end the contract and i need the tenant details to hand over to the next management company and the tenant deposit details so that it can be protected under deposit scheme. Called the Taylors local office and they said contact countrywide ok so I called countrywide and they said contact Taylors. Don't know who to contact now. After some heated conversation countrywide took responsibility. sent them the government deposit scheme details and the game starts again. Every time i call them to find out the status on when do i expect the deposit in the deposit scheme ? They say we just picked up the e-mail and will forward it to the deposit scheme department and that happens everytime i call. Finally i managed to get to the right person and they said we received the details today and the deposit will transfer today.Not at all a customer friendly service. Taylors only looking to get money out of your pocket and delay things as much as possible. Never let with Taylors. On a side note: Taylors famous tag line when you are trying to reach someone, the person you are trying to reach is on the phone and will give you a call back. Believe me they will never call you back
SPS1994 Β· 9 January 2020
β
β
β
β
β
5/5
GoogleBrilliant service from taylorsπππ.Ankit the taylors agent was great phoned us up the day the house came in, and we bought it in 10 minutes, spent his time checking we we ok and during the process he was attentive and at the end of the phone β¦
Paul Β· 17 April 2020
Agent replied Β· 25 October 2024
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
β
β
β
β
β
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
Kim Β· 23 February 2024
β
β
β
β
β
5/5
TrustpilotMy experience started with the pleasantβ¦
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
Bianca Β· 23 March 2022
β
β
β
β
β
1/5
TrustpilotI vacated the house early as Swindonβ¦
I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.
Ritesh Β· 26 July 2022
β
β
β
β
β
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
A Β· 7 September 2024
β
β
β
β
β
5/5
GoogleOur sale was not the smoothest of processes and ended up taking six months. However I found Ankit incredibly supportive, always willing to take my calls, proactive in chasing down multiple different parties, and always striving to make it β¦
The Β· 17 April 2020
Agent replied Β· 25 October 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
β
β
β
β
β
1/5
Trustpilotif you are to vacate their properties
if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.
Abi Β· 31 August 2023
β
β
β
β
β
5/5
TrustpilotThe home-finding process wasβ¦
The home-finding process was user-friendly and less tedious than other property agent
Bunmi Β· 17 January 2025
β
β
β
β
β
5/5
TrustpilotNicole,Downend branch you're simply theβ¦
Nicole,Downend branch you're simply the best.
Boldwin Β· 2 April 2025
β
β
β
β
β
5/5
TrustpilotI really enjoyed my experience workingβ¦
I really enjoyed my experience working with Taylors! Sean and Joanna helped with all questions of interest and my daughter and I found a very comfortable home for ourselves. I recommend itπBest regards, Oleksandra
ΠΠ»Π΅ΠΊΡΠ°Π½Π΄ΡΠ° Β· 8 December 2023
β
β
β
β
β
5/5
GoogleGreat experience!
Very receptive and professional agents
Was really easy to get all sorted with purchasing of the house with them
I would recommend this state agency to everyone
Nickname Β· 17 April 2020
Agent replied Β· 25 October 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
β
β
β
β
β
5/5
TrustpilotWe stay in a property which Nathanielβ¦
We stay in a property which Nathaniel Allibone manages with his team.
Temitope Β· 4 November 2024
β
β
β
β
β
5/5
GoogleTaylor's were great at keeping me informed at every stage. They were extremely professional and helpful whenever I dealt with them. Thank you .Sarah and Nick
Sarah Β· 27 October 2019
Agent replied Β· 25 October 2024
Thank you Sarah for recognising our hardworking Taylors team with your 5* review! I will make sure your kind words are made known to our local team.
Kind regards, Scott
β
β
β
β
β
1/5
TrustpilotThis letting agent will frustrate yourβ¦
This letting agent will frustrate your life, Iβve been literally sleeping outside for the past 3 days even when I have my money This is so embarrassing and disheartening I did not see this comingπππππ
Mercy Β· 27 May 2023
β
β
β
β
β
5/5
GoogleAbsolutely fantastic service. They went above and beyond what was required in order to progress our purchase. Very highly recommend!
Eddie Β· 23 March 2021
Agent replied Β· 25 October 2024
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
β
β
β
β
β
1/5
TrustpilotAwful estate agents
Awful estate agents - selling a property that wasn't even available to buy led us up the garden path after we had forked out Β£200 for mortgage valuation and then Β£600 for survey. To then be told seller hasn't even given notice to tenants worst customer service no apologies avoid at all costs!
Miss Β· 5 December 2020
β
β
β
β
β
5/5
GoogleBuying your first house can be stressful but ankit and Harrison are very helpful and go above and beyond! Fantastic service π β¦
Stacy Β· 17 April 2020
Agent replied Β· 25 October 2024
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
β
β
β
β
β
2/5
TrustpilotCouldnt care less ! I have used this company,as a landlordβ¦
I've used this company,as a landlord for around 15 years.
M Β· 11 October 2024
β
β
β
β
β
4/5
TrustpilotThe all staff at the branch was helpfulβ¦
The all staff at the branch was helpful and prompt in their actions. Welcoming in the office and good telephone etiquette.
Mr Β· 26 March 2024
β
β
β
β
β
1/5
TrustpilotScammers
Still have not gotten my deposit after requesting it more than a month ago - these people are disgusting scammers
Kimberley Β· 26 March 2024
β
β
β
β
β
5/5
TrustpilotThe agents were always available and soβ¦
The agents were always available and so helpful. They made selling a house so easy and smooth. Can't fault this experience.
Emma Β· 15 February 2024
β
β
β
β
β
1/5
TrustpilotDreadful experience of using them for aβ¦
Dreadful experience of using them for a rental. They dont care for the Landlord and so avoid this company at all cost.
Jennie Β· 19 October 2023
β
β
β
β
β
5/5
TrustpilotVery good service
Very good service, very good company, strongly recommend renting a property with them!
Lyubomir Β· 8 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
