Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis is the worst letting agency that I had to deal with for many years. I couldn't wait to give my one months notice to them and never had to call them again. My experience with them was that I found them not accommodating, not considerate at all, they lack both empathy and sympathy, they are too much into black and white instructions even where its unnecessary, always inserted words that the owner of the house will have never said if we dealt with him directly, they hiked prices of repairs for example a tree that fell in our garden despite explaining to them what transpired they had quoted £320 and refused to clear the tree and claimed we made the tree to fall, the garden had several trees but only that one fell because of its weak roots, they made us feel silly every time we spoke to them, they also wanted to deduct a deposit of £600 plus to cover the costs of wear and tear in the house despite leaving the house in a very good condition and they know that. They are BIG thieves and want to take advantage of vulnerable hardworking tenants, I wish I could insert the pictures and messages to prove this on here, the are very rude and its clearly evidenced especially by the person who replied to their emails before 2024,??? their administrator, reading through their emails for 2024 they seem to have changed the administrator because you can tell the difference in them. They have humuor in them.I felt extra worried and full of anxiety if anything had gone wrong in the property by the fact that I had to call them or write to them to report it, it was never the best call and response you expected despite paying all that money to them. The reply was rudely replied with no empathy. I vividly remember when I once visited their office to request for a spare key for our back door explaining to them that the lady who I had left the key with was involved in a car accident and ended up in ICU so I couldn't get the spare keys. How I wish I never went there I still regret up to today. they rudely told me that they don't keep any back doors keys of any properties and only keep the front door keys and instructed me to wait for my friend to come out of ICU or go and replace the lock and if I do, I give them a copy of the new key. I requested them to enquire from the landlord if he could provide the spare keys until we get our keys form our friend who at that time was fighting for her life in ICU and didn't have any signs of getting discharged from the hospital sooner. am sure all property owners have spare keys to the houses they rent out but they guy I spoke to shook his shoulders and told me am sorry its not his responsibility to chase the landlord and told me to either go change the locks and give them the spare new key and if I claim its very expensive as I previously stated I should wait till my friend came out from the ICU so I could get my keys back. I felt so bad because I would never be that inhuman to someone else. after that ill treatment that I received on that day, I was prompted to give them notice and never want to rent from them ever furthermore it was heavily raining I was carrying my small baby and they didn't even allow me to come in the office but rather send me back to the car as they went inside to check for the keys. They tend to always think they are right but they forget they could be yes letting the house to tenants but don't physically live there so they shouldn't argue with how the faults happen in the house or the garden. When we moved out from the property they quoted us way above the standard quotes and when I demanded for the receipts they never provided them. I was very ready to go to the court to fight them if needed because they are greedier than the owners of the property......... I could have continued but the website wont allow me
Jah · 3 March 2024
Agent replied · 24 March 2024
Dear Jah
Whilst we do not have a record of a tenant named Jah Kevo, we can reply in general for all properties we let & manage. We are grateful to not have many disputes with tenants, it is usually at the end of a tenancy that a dispute can arise. This is often caused by a difference in opinion between what a tenant feels is acceptable when vacating a property and how it should be returned in line with tenancy law & deposit regulations on what is and what is not considered fair wear and tear. Cleaning is also often a disputed item as it can be subjective.
When checking out of a property our procedure has to be very factual. We take a large number of time and date stamped photographs at check in, along with a written inventory that tenants sign. At check out we have to compare the check in condition against that at check out. Any changes or damages are again photographed with time and date stamps. Cleaning should be completed to a ‘professionally clean’ condition as it is presented to all tenants when they move in.
We have to record any material changes that are over and above fair wear and tear. For example, fair wear may be considered ‘scuffs to walls’ or ‘wear on carpets’ but ‘Holes in Walls’ or ‘Iron burns to carpets’ would never be considered fair wear and tear.
Additions that have been carried out without the landlords written consent such as painting walls different colours, fitting items to a walls such a TV brackets, mirrors, hooks or shelves are also not considered fair wear and tear.
To aid tenants when moving out we send all tenants the property inventory and detailed ‘vacating instructions’ letter shortly before check out to allow all tenants the opportunity to return the property correctly to receive a full refund of their deposit.
Where tenants fail to do this we have a contractual obligation to our landlord to report all changes. This is a factual report of check in vs check out discrepancies.
It is then completely the landlords decision which items they wish to make charges for and which items they may waive. For example a landlord may require that holes in a wall from a TV bracket that was fitted without permission are rectified and charged for. They may also wish to charge for a clean to any areas that were found not cleaned to a good standard. However the landlord may choose to allow a shelf to remain in place if it is well fitted and can be used by a new tenant, but this is the landlords decision to waive charge for an item.
We would also point out that we do not enjoy stopping money from a tenants deposit as it creates extra work and cost for us as a business. This is because we are not permitted to charge a fee to tenants for arranging any work they leave for us to arrange and any works we have priced up are passed onto the tenants deposit at cost (WE DO NOT MARK UP THE COST OF ANY OF THE WORK!).
When a tenant returns a property clean and within wear and tear guidelines our work is complete and we can release the full deposit without any additional work or cost to us as a business, this is the most preferable option for all parties.
However when a tenant fails to do this we have to arrange the work to get the property to the correct standard ready to re-let under the terms of our management agreement with the landlord.
We are aware of course that end of tenancy disputes often cause upset and while we understand it can be stressful we have a contractual obligation to our landlords to ensure that we protect their investment and ensure it is looked after correctly and returned in line with wear and tear guidelines.
Regards,
The Prestige Team
★★★★★ 5/5
GoogleOut of all of the property agents my partner and I went through, Prestige have been far the best.
Other agents booked ridiculous numbers of home viewings which made it next to impossible for us to find a place but Prestige take a more sensible approach and only book a handful at a time.
This allowed us to find a property extremely quickly and we had zero issues along the way.
After 3 months of searching we only had one viewing with Prestige and we moved in 2 weeks after.
I would recommend them any day to any one as they are really friendly and reply to any queries incredibly quickly.
A huge thank you to Adam for showing us the property and a huge thank you to Louise for the help via email.
Andrew · 2 December 2022
★★★★★ 5/5
GooglePrestige has been a really good agency to be with.
Any issues we had they have been quick to respond and help us with asap.
When we moved they made the process fast and easy for me and my partner.
We would recommend them to anyone, one of the best in MK!
Denisa · 13 April 2025
Agent replied · 13 April 2026
Hi Denisa, Than you for your kind words we are really pleased you found our service easy and fast. We try and take the complications out of renting and are pleased it has worked for you.
★★★★★ 5/5
GoogleWe’ve been professional tenants for over 12 years and have dealt with many letting agents during this time. Without a doubt, Prestige stands out as the most professional letting agent we’ve ever worked with, and we have very high …
Mark · 13 April 2025
Agent replied · 13 April 2026
Niki and Mark, your comments about the lack of professionalism in our industry are part of the reason we exist. Like you we were disappointed with the industry which is why Prestige was formed. To provide a professional business approach to the lettings industry while keeping processes as simple and easy for our clients
★★★★★ 1/5
GoogleIf you’re not British,, don’t call them.
Jufepm · 13 March 2026
Agent replied · 13 April 2026
We know that it can be frustrating when looking for a home and we are sorry you feel this way.
Our standards are always to treat everyone with respect, however all customers must meet certain personal referencing criteria to be able to rent from us including employment / earnings in excess of 33 times monthly rent as a gross income, full clear credit history, pass right to rent and sanctions checks and have a clear currently landlord reference. Failure to meet the required criteria means it is not possible for our landlords to take some of the insurance products we offer them.
The Right to Rent and Sanction Checks are government requirement.
We wish you the very best of luck in your search for a new home.
★★★★★ 5/5
GoogleExcellent service from the moment we moved in until we relocated. A professional service from Prestige. Any maintenance matters dealt with swiftly by competent local trades people. They made it feel like a home and not there just to take the money. Thanks to the team at Prestige.
Toni · 23 December 2025
★★★★★ 5/5
GooglePrestige have been a FANTASTIC company to rent with. They've been polite, very efficient and extremely accommodating. We were having so much trouble finding a new place to call home - moving from quite a distance away - and they did absolutely everything in their power to help us out (so kind of you btw! we appreciated that SO MUCH).
Every interaction with them has been friendly and professional. Best company I've let with by far.
Dan · 9 July 2023
Agent replied · 27 August 2023
Hi Dan, We were very pleased to be able to help you and are glad you are happy in your new home
★★★★★ 5/5
GoogleI had a fantastic experience with Prestige Estates. Right from the beginning, they were extremely responsive and attentive to my needs. They invested time in understanding what I was looking for and presented me with several excellent …
Ajin · 13 April 2025
Agent replied · 13 April 2026
Hi Ajin,
Thank you so much for sharing your fantastic experience with Prestige Estates. … More
★★★★★ 5/5
GoogleBest agency ever. We lived 8 years in a Prestige Estates property and what can I say they are amazing.
If I ever have to choose again they will be the first agency what I'm thinking of.
Never regret that we choose them and never will.
Thank you guys all the 8 years was a pleasure
Attila · 27 July 2024
Agent replied · 30 August 2024
Attila, So glad you are happy withyour time with us. Where did the 8 years go!!! Good luck in your new home :)
★★★★★ 5/5
GoogleI have rented a property with this agency and the agent was really nice, he answered to all my questions without delay, they moved very quickly with the checks and we sign the contract in less then 1 an a half week. I used to work with other agencies, but here I found the respect, trust and more welcome to help people. For me it was a really great experience that still continues!
Monica · 30 June 2023
Agent replied · 27 August 2023
Monica, Was great to get you into the property so quickly. It works well when all sides pull together - Very pleased you were happy with our service
★★★★★ 5/5
GoogleI had a fantastic experience with Prestige Estates. Right from the beginning, they were extremely responsive and attentive to my needs. They invested time in understanding what I was looking for and presented me with several excellent options.
Their expertise in the local market was remarkable, and they offered valuable insights that aided me in making a well-informed. Prestige Estates maintained a professional yet friendly while transforming what could have been a stressful situation into a much smoother one.
I strongly endorse Prestige Estates to anyone seeking a trustworthy and committed renting agent.
AJIN · 5 November 2024
★★★★★ 5/5
GoogleI am currently a tenant with Prestige Estates and I am so pleased with them. I didn't have confidence in contacting yet another Estate Agent when I was looking for a house but I was advised of the house I am in now by Adam Taylor and he was so helpful and very professional. Adam was able to give me all the information I needed. The team who work at Prestige Estates are all really helpful and are very quick to get any queries answered promptly. I would definitely recommend Prestige Estate Agents to anyone.
Miss Caroline Hewer
Caroline · 16 September 2018
★★★★★ 5/5
GoogleI am currently a tenant with Prestige Estates and I am so pleased with them. I didn't have confidence in contacting yet another Estate Agent when I was looking for a house but I was advised of the house I am in now by Adam Taylor and he was so helpful and very professional. Adam was able to give me all the information I needed. The team who work at Prestige Estates are all really helpful and are very quick to get any queries answered promptly. I would definitely recommend Prestige Estate Agents to anyone.
Miss Caroline Hewer
Caroline · 11 July 2018
★★★★★ 5/5
GoogleExceptional Service and Expert Guidance -
We recently had the pleasure of renting from Prestige Estates MK Ltd, and I must say, we are beyond impressed! From our initial consultation, viewing, and to the final closing, Louise consistently went above and beyond to ensure our needs were met.
Throughout the entire process, they demonstrated exceptional market knowledge, helping us find the perfect balance that checked all our boxes. Their prompt communication, attention to detail, genuine care, and prompt maintenance made us feel like we were their top priority.
I wholeheartedly recommend Prestige Estates MK to anyone in search of a professional, dedicated, and friendly real estate agent. They truly made our house-letting experience stress-free.
Five stars all around! 👌👍
Jennifer · 22 September 2024
★★★★★ 5/5
GoogleWhen looking for a letting agent for our home, we were struck by the way Prestige recognised the special features of our property that would potentially make it attractive to others. Adam and his team have been prompt, courteous and efficient in alerting us to any issues and attending to them with the minimum of fuss. They have been proactive in their communication and professional in their approach, helping to deal with any potential concerns. We recommend the Prestige team warmly.
Rissa · 16 September 2016
★★★★★ 5/5
GoogleExtremely impressed with prestige, I have let a number of places now and the quality of service provided is exceptonal. Prestige have gone out of their way to make moving easy for me. From going out of their way to do a viewing at a time not most convenient to them, to responding to any of my queries with mighty quick speed. Prestige have also been able to provide valuable advice to me on how to run the property most efficiently. The letting agents seem to really go out of their way to male sure that know the property inside and out. In particular Adam and Louise have been terrific. I would definately recommend to both landlords and prospective letters alike.
Excellent.
Levi · 17 September 2015
★★★★★ 5/5
GoogleI moved into my house with them in October last year (it's now February). They listened to what I wanted, they showed me the house I needed. There was no lying, or elaborating, or any other nasty estate agent tricks.
They were kind and polite, and helped with every step of the moving process - little things, like reading the meters for us, so that we didn't need to stress about it. It was really easy.
They've made it easy to pay them each month, and all of my queries regarding maintenance (I've had two so far) have been resolved at lightning speed.
I couldn't be more pleased!
Nic · 1 August 2015
★★★★★ 1/5
GoogleThere were a few problems following our reference deposit being paid as we had to change the moving in date because of being called abroad and realising if we moved mid month this would cause us to lose circa £600. We offered to pay the full deposit and the rental from the 11th to the end of the month so the Landlord would not lose out but this was refused and we are unsure even if the landlord was contacted for the property in Willen. The agent was quite intimidating when dealing with my wife and we were basically told they would re market the property and subsequently re let it. There were mistakes on both sides but no compromise. We have even asked to be considered for other properties of which there are several so that we would not lose our £250 reference deposit (the reference came back clear very quickly from all parties) And despite several e mails there has been no contact from them whatsoever. This company prides itself on it being an ARLA and Safe Agent but its customer service is very poor indeed. We are good people with an impeccable rental profile. And you have let us down Prestige, despite many ways made available to you to make it right and not to take us for granted by taking £250 with no substitution or chance of a refund.
And as recent addition to all of this, the property in Willen is still empty as of August 6
John · 1 August 2015
★★★★★ 5/5
GoogleI've been renting properties from Prestige for a number of years now (4, I believe), and this includes both residential and business property. I can't fault Tony, Louise, Adam & Jason on their responsiveness and professionalism throughout the time I've been dealing with them.
Having rented properties from a variety of different agents over the years it's never been something that I relished but I'm happy to say that my experience with Prestige has always been positive. They have always responded quickly regarding any issues, and have always been respectful of the fact that, although I do not own the property, it is, for now at least my home. That makes a big difference.
Paula · 1 August 2015
★★★★★ 5/5
GoogleWe have used Prestige as the managing agents for our two properties since we purchased them in 2015. I cannot speak highly enough about the service they provide. Professional, personable, informative and efficient. We couldn't ask for more. Absolutely recommend Adam and his colleagues.
Anthony · 24 January 2024
★★★★★ 5/5
GooglePrestige Estates rented out our fully furnished 3/4 bed home for a year whilst we went abroad travelling. Adam came round to our house for an informal chat to discuss the process and explain in detail our obligations in terms of preparing our property for rental, and their services and how they focus on finding suitable and reliable tenants. The process was very easy, and transparent and their monthly charges were also very reasonable.
Whilst we were away, Prestige took care of any issues and emailed us a monthly statement and a report of any minor repairs that were needed. They also sent us reports following property inspections, which put our minds at ease. We had no problems at all.
It's so refreshing to deal with such a professional company that actually do what they promise they will do, without any hassle! They were always prompt with answering any queries and provided a very high standard of customer service.
It took a few weeks for Prestige to introduce our tenants or actually bring anyone for a viewing of our property, but this is because they screen prospective tenants to ensure they are suitable for your property. They will not rent it to people who they suspect may be less reliable with paying rent on time, - less worry for you and less hassle for them too.
Our tenants were angels, they left the property so clean and tidy we even cancelled the final cleaners! We could not have asked for more. Highly recommended.
Sharon · 1 August 2014
★★★★★ 5/5
GoogleI am 4 months into being a landlord for the first time and I have found Prestige to be very helpful, even operating 8 hours ahead of me in Los Angeles . Thus far, Adam in particular, has made it very clear to me what the procedure is and what the costs are and is always willing to help. They were also able to find a good tenant very quickly when my circumstances changed and got the whole process moving a long swiftly and efficiently without me having to chase. Thanks guys and girls, keep up the good work.
Daniel · 17 September 2013
★★★★★ 5/5
GoogleAs a new landlord, it was a big step to move towards renting my property. Adam and Louise however have made it an easy transition and provided great professional and friendly support at every step of the way.
Their level of customer service is extremely high and are quick to respond to all communications and provide the best and appropriate solution in all cases.
I would not hesitate to recommend Prestige to other landlords seeking an agent nor to tenants seeking a place to rent. The level of service is definitely worth the cost and especially to have the knowledge that your property is in safe hands.
Thank you!
Catriona · 1 August 2013
★★★★★ 5/5
GoogleFirst time with Prestige and has been a fantastic experience so far.
Any issues that have required maintenance has been sorted incredibly quickly and professionally.
Connor · 3 July 2025
Agent replied · 30 December 2025
Hi Connor,
Thank you for sharing your positive experience with Prestige! We’re glad to hear that our team has been quick and professional in handling any maintenance issues for you. We always say we can't stop all problems happening (although we do try), but when things do go wrong we aim to fix them asap!
It’s great to know your first experience with us has been fantastic, we’re here to help whenever you need us!
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