Elevation reviews

★★★★★ 1/5

Google

Our experience with Elevation was extremely stressful from start to finish. The property was filthy and smelt disgusting when we moved in, repairs were ignored for months, the management assistant was dismissive and unprofessional, and communication was consistently poor. We ended up leaving early out of sheer frustration. I would never recommend them to anyone. When we moved in, the property was in an appalling condition despite being described as “professionally cleaned.” The whole house reeked of old food, especially curry, and the smell lingered the entire time we lived there. Even seven months later when we moved out, the kitchen cupboard still stank, everything stored inside came out smelling. There was burnt food stuck to the worktop, dirt and hair from previous tenants everywhere, broken plug sockets, holes in the walls, and doors scraping the floor. The inventory photos were misleading, showing only distant shots that avoided obvious dirt and damage. We had to create our own detailed inventory just to protect our deposit. Before moving in, we were told a large storage frame in a cupboard belonged to the previous tenants and would be removed. After moving in, we discovered it actually belonged to the landlord and would stay. When we called to question this, there was no apology or acknowledgment. Three of us spent nine hours across our first weekend cleaning the house ourselves, but Elevation refused any reimbursement, claiming it had been professionally cleaned. The property management assistant was unhelpful and dismissive throughout. Most of our reports were brushed off with comments like “the previous tenants didn’t mention it” or “it’s just wear and tear”. Over three months, basic issues were ignored, holes in walls, a broken toilet flush, rubbish left in the garden, and a radiator that turned on randomly (which conveniently stopped once the landlord would have had to pay for repairs). When some repairs were finally done, their handyman caused further damage and left things unfinished. The property management assistant entered the house without removing her shoes and showed no respect or care. Three months later, we were told that if we weren’t happy, we could leave without financial repercussions, showing they had no interest in resolving anything, only in cycling through new tenants. This was ridiculous, as the requests we were making were not unreasonable and should have been picked up during the check-in inspection. By this point, we just wanted out. We moved early and later bought our own home because this experience completely put us off renting. We took extensive photos on departure and quoted the tenancy agreement exactly to protect ourselves. For example, we offered to leave two towel rails we had installed, since the original one had been held up with cardboard and kitchen roll, but we were told we had to remove them and make the wall look identical to when we moved in. Our tenancy agreement does not say this; it says to “make good.” In summary Elevation are unprofessional, dismissive, and lack even the most basic standards of property management. Avoid them if you value your time, money, and peace of mind.

Abbie · 22 October 2025

★★★★★ 5/5

Google

Finding a flat with Elevation was easy. They've got plenty of places available to suit your personal circumstances. We are very happy with our new flat. Jacob was brilliant from start to finish. He replied super quick to my emails and kept us in the loop throughout the entire process. Couldn't recommend them more. Andrew S

Andrew · 16 March 2026

★★★★★ 4/5

Google

Great experince with Elevation Estate agents from start to finish!! 10 days ago I got the keys of my new build house and I couldn't be happier. In 2023 Good Friday I met Jonny who was very helpful and gave me crucial information for my circumstances. Along the way they were updating me regarding the progress and they kept me informed when the programme changed. I worked with the mortgage advisor and solicitors they've suggested and I don't regret it. Completion stumbled a bit, but not significantly. Jennie was another polite and very helpful lady I spoke to. Final stages of key handover were handled by Izzy, a very nice and professional lady. I only want to say thank you all, you are doing a great job!

Ioana · 14 April 2024

★★★★★ 5/5

Google

We sold our apartment with elevation and have had a really good experience with them from the start, the team that arranged the photos and viewings were great, polite and professional. Once we found a buyer the process was anything but smooth (due to terrible solicitors) throughout the process elevation - particularly Sophie, were incredible, most of the time she was the only person we could get accurate information about the chain from, she was incredibly helpful and went above and beyond to do all she could to make the move happen, she always kept us updated and was swift in replying to any questions we had. We're almost certain that without her input the chain would have fallen through, we are very grateful for everything she and the team did. Thanks once again - Claire & Stuart

Claire · 14 April 2024

★★★★★ 5/5

Google

I recently bought new build development from Jonny at Elevation. He was so helpful from start to finish and extremely professional. The Sales progressor Jennie Faulks was fabulous and went above and beyond to get me into my new home, nothing was to much trouble for either of them and Jennie communicated and kept me informed of progress daily. I would highly recommend Elevation, Jonny and Jennie and thank you once again for securing my lovely home.

Maxine · 14 April 2024

★★★★★ 5/5

Google

I have just completed on my house sale with Elevation in MK, If I could give 10 stars I would. The whole process from the moment we welcomed Terry into our house to discuss selling, through all the many potential buyer visits hosted by Kamile and Rosie and the team and of course a very special mention to the very professionally steered management of the whole process through Amy was just fantastic. They turned what can be a horribly unsettling and difficult experience into something quite comfortable. If you are looking to sell use these guys, you won’t be disappointed.

Jane · 15 January 2024

★★★★★ 5/5

Google

I had a great experience with this estate agency. The whole process was smooth and straightforward from start to finish. Jacob was especially helpful, professional, responsive, and always available to answer any questions. His support really made everything much easier. I would definitely recommend this agency to others!

Fat · 2 April 2026

★★★★★ 5/5

Google

Excellent services provided, from the viewing of the property to the completion.We ware advised 8 weeks for exchange, in reality it took 7 weeks from the initial view to fully complete. Very polite and warm call center for customer services. Special appreciation and thanks to Rosie, who was on point with the viewing schedule and always available to answer any queries and help progress the case further. Would definitely recommend to potentially buyers or sellers

Gimmy · 14 April 2024

★★★★★ 5/5

Google

After a bitter experience with a previous estate agent my experience of selling my house had been set to a low point. A recommendation from a neighbour led us to Elevation. The experience was absolutely fantastic. Amy and Craig at Elevation were active and responsive throughout. Our house was put on the market and on the same day we had an offer. We are so grateful for the service and support from Amy, Craig and the team. We could ask questions anytime and we would get a response immediately which was a huge help . They followed up on any issues that needed to be addressed immediately. In short, they are are professional, friendly hardworking and most importantly… they get the job done.

Julie · 25 April 2025

★★★★★ 1/5

Google

I recently had an interaction with Elevation Property and would like to share my experience. Unfortunately, I had an encounter with one of their team members named Ferya, and I must say it was quite unprofessional. Ferya displayed a lack of customer service skills and even resorted to shouting on the phone, which was quite off-putting. However, I was relieved to know that their phone conversations are recorded. On the other hand, I had a positive experience with another team member named Lewis. He was professional and genuinely helpful throughout our communication. Another aspect that caught my attention was their use of a referencing company with a poor reputation in the market. This referencing company seemed to be asking customers for excessive documents back and forth, only to ultimately declare their failure in the process. In conclusion, my experience with Elevation Property was a mixed one. While Lewis was commendable in his approach, the unprofessional behavior of Ferya and the involvement of the referencing company with a bad reputation raised some concerns. I hope that Elevation Property takes steps to address these issues and improve their overall customer experience.

Sajed · 18 August 2023

★★★★★ 5/5

Google

It is very difficult to find a company with helpful and kind employees these days.... But Izzy from Elevation Estate Agents Ltd was an absolute godsend! She held our hand through the whole process and she did so with a smile 😃 Not only did she do her job well, but she went above and beyond to make our house sale easier and less of a stressful process. She was the only one out of all the different companies involved (including our solicitors!) who kept us in the loop and gave us up to date and accurate information throughout. Izzy, thank you once again from the bottom of our hearts for relieving some of the stress we endured at the hands of our mortgage company and solicitors. Keep up the brilliant work, you really do make a difference!

M,M&M · 18 August 2023

★★★★★ 5/5

Google

Lewis Samiotis was incredibly professional throughout the whole process, answering every question clearly and providing me with all the information needed. He was also quick at responding to my emails which made the back and forth nice and easy to deal with.

Nathaneal · 26 March 2026

★★★★★ 5/5

Google

Jacob is simply the best! He helped me secure my rental property in quick time without any hassle or burden. Jacob is responsive, extremely knowledgeable, and an absolute joy to work with, going above and beyond where he can to help. If you want a dedicated, friendly, and highly effective agent, look no further! Highly, highly recommend!

Chaice · 11 November 2025

★★★★★ 5/5

Google

Recently bought a house from Elevations and I had the pleasure to have been helped by Jamie, Izzy and Jennie. These guys are truly amazing and their customer service was impeccable! They kept me always informed and liaised really well with the seller whilst being very professional. I would recommend these guys to anyone who’s buying or selling a property as they definitely know how deliver a great service! Thank you again guys for all your help with buying my first new home!

Feroze · 19 July 2023

★★★★★ 5/5

Google

I used Elevation recently to purchase my home. The customer service from Elise, Amy and Craig was fantastic. Nothing was ever too much trouble. They answered all my questions and always kept me updated with the progress of the sale. I would definitely recommend to family and friends. Thank you once again for all your help and patience :)

Shizana · 13 October 2025

★★★★★ 5/5

Google

Thank you to all at Elevation , Amy ,kamille Sophie ,Rosie and Terry have been amazing all the way through the process of selling our Family home to then finding the perfect retirement bungalow for us . I was always able to reach them on the phone or by email . Nothing was ever too much for trouble for them , always friendly and offered great advise all through the process If you are looking to move I cant recommend Elevations highly enough ! Thank you , Tina & Nigel smith

Tina · 14 June 2023

★★★★★ 5/5

Google

A joint effort and learning experience The usual problem with flats - a water leak from the bathroom of the flat above. The block manager did not want to know (ORBIT what a shambles they are) despite owning the insurance policy, the occupier above was not responding. The poor tenants had to suffer a wet bathroom ceiling for too long. Thanks to Elevation's Niam Knights' persistent efforts she eventually managed to persuade the occupier above to repair the leak and kept on the case whilst everything dried out, which took several weeks. She persuaded me to pay for the repair so she could organise contractors for the ceiling's replacement keeping in touch with me and my tenants. Niam was brilliant in managing the process and keeping everyone one side. It was difficult for me as I live part of the year in France and I am hugely grateful to her. A happy ending: the occupier accepted his liability and paid the cost of the damage without the need for shouting. A good result for all. Thanks Niam, great job! Mike Allsop

Mike · 14 June 2023

★★★★★ 2/5

Google

Elevation Estate Agents Ltd is great during move-in. The process to move-in is handled quite well but after move-in, the equation changes. I loved the move-in process but the team that handled services after my move-in made my experience unpalatable. Their strategy and handling of complaints made the move-in appear more like PR. The team that handles rent and property after move-in, needs to improve!

Jackson · 14 April 2024

★★★★★ 1/5

Google

I recently sold my shared ownership property through Elevation Estate Agents (completed today), and while the sale was ultimately successful, the experience was far from smooth. From the outset, the process felt rushed, Amy pushed for a viewing even before I had signed the contract. I had to chase the team repeatedly for essential tasks, like completing the floor plan - I notice a lot of Elevation properties go live without a floor plan. They also repeatedly asked for both my and my husband’s details, despite the sale being solely in my name and this was explained from the outset. Poor communication and coordination with the housing association resulted in us losing our initial buyer. To their credit, when the sale fell through, Taurus acted quickly and arranged additional viewings within a few days. However, we ended up going back with the original buyer after the miscommunication was resolved - wasting a week of the process. Communication remained a challenge throughout, their WhatsApp service required multiple messages to get a response. Pricing was another issue, Amy significantly overvalued the property by £20k. While we eventually agreed on a more realistic figure, it was still £10k above the bank’s valuation, and there was little accountability for this overestimation. I appreciate they want to get the most for the property but if a bank won't lend a buyer it, its irrelevant. And her rushed approach to the "fixtures and fittings" process also lacked the promised detailed discussion or justification prior to going live with the advert. One of the most frustrating aspects was their failure to properly inform the buyer that the chain wasn’t complete, which led to relentless pressure on us to complete and dates being thrown our way for completion prior to us having an onward. Initially, we pulled out of our first purchase as our seller didn’t have an onward purchase, and we were then unlucky with our second, where the seller changed their mind. This put immense pressure on us to find a third property quickly. Ultimately, we were pushed into breaking the chain due to their insistence, which has now resulted in a three-week gap over Christmas with no home. This could have been avoided if they had managed the buyer’s expectations from the start, rather than pushing us unreasonably. I felt misled with the fees. I take responsibility for missing the +VAT, however there were multiple occasions where the figures were discussed and £2,500 fee very much implied as the full amount including VAT. 1. When discussing fixtures and fittings at £3k, it was said that technically covered estate agent and housing association fees. This implied the total fee for both combined would be around £3k. 2. When the buyers lender under valued and I was extremely unhappy with this, we discussed and have text evidence of me saying the difference in the valuation was £2,500 the same figure as the fee. While Elevation Estate Agents were proactive in arranging viewings and did secure the sale, the overall experience and communication from Amy and Terry felt disorganized, rushed, and overly stressful. At times, it seemed like they were more focused on serving the buyer than representing me as their client. I also didn't have any communication with Sophie - the sales progression agent at all. I would recommend they improve their communication, accountability, and attention to detail to provide a better experience for future clients. And I would strongly recommend anyone selling a shared ownership property, check with your housing association about which estate agents they have worked with successfully before choosing, as I am aware that several sales involving this estate agent and my housing association have not gone as smoothly as they should have for similar reasons.

Kirstie · 13 December 2024

★★★★★ 5/5

Google

I recently put my house on the market with Amy as my estate agent, and I can't recommend her highly enough! From the start, she was very professional and knowledgeable. Amy walked my through the whole process and made it easy for my to understand. Her communication skills were perfect; she kept me informed at every step, answering all my questions promptly and thoroughly. Amy's attention to detail and market knowledge gave me confidence and made me feel comfortable leaving the house sale in get hands. If you're looking for an estate agent who truly cares about her clients and goes above and beyond, Amy is the one to call! Thank you, Amy, for making selling my home a lot less stressful.

Tia · 13 December 2024

★★★★★ 5/5

Google

Elevation have been my estate agent whilst I've been renting for many years. They are always quick to answer and deal with any queries whilst maintaining a friendly and professional manner. If you are renting, the online booking form to report any issue works really well and the contractors they send out are always really friendly and helpful. Bev has been a great, friendly member of staff to liaise with over the years. Thank You.

James · 14 June 2023

★★★★★ 5/5

Google

I was recently is search of my dream home. Rosie-Kay Newbury and her team were extremely helpful with my search. I eventually opted to buy a new property as my family preferred that over the choices I got shortlisted with Elevation but I do feel they did a great job. I would recommend them any given day and would look forward to reaching out again !

Unni · 15 January 2024

★★★★★ 5/5

Google

Had an outstanding experience with Elevation, in particular Jacob Forster and Lewis Samiotis who handled my case. They were professional, attentive and incredibly helpful. They took the time to understand my preferences and needs and made the entire process seamless. Communication with Jacob and Lewis was excellent; they're always quick to respond to my question, by both email and phone call, kept me informed every step of the way. I'm grateful for their genuine care and expertise, and I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy letting agent.

Tsz-Him · 24 November 2024

★★★★★ 5/5

Google

Thank you to the Elevation Agents! A very special mention to Sophie Winter who went above and beyond to secure the sale of my home and purchase of a new home. Words can't describe her dedication, efficiency, proactive and problem-solving attitude, friendliness and humour throughout stressful months. She co-ordinated two sets of solicitors and did so much behind the scenes - seemingly instantly. I am very grateful to her and highly recommend this lady.

Victoria · 14 June 2023