Trusted Agent profile · Milton Keynes
★★★★★
343 reviews across 2 platforms
Landmark Place, 500 Silbury Boulevard, Milton Keynes, MK9 2AD, MK9 2AD
Connells's office in Milton Keynes, at Landmark Place, is rated 3.4 out of 5 across 343 reviews on two platforms, including 218 Google reviews rated 4.2.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleJames Boult was incredibly helpful and made the stress of buying a house as smooth as could be. By far the easiest person to work with across that transaction
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
5/5
TrustpilotI had great experience working with NEELAM SHARMA
I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
5/5
GoogleI worked with Toni Blake to help my mother own her council property. Toni went above and beyond to support my mother and myself through the process. She was extremely helpful and guided us through the process perfectly. I highly recommend Connells as they’re professional and knowledgeable about the housing market. Thanks Toni! You’re a star!
Many thanks Steph Ok for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI'm so grateful to Connells for taking on my house and suggesting the best route to get it sold. It took days to get a price which exceeded my expectations and I'm so glad I got their advice at the outset. A special thanks to Naresh and James who were endlessly patient with my nerves and questions, and saw the whole thing through so professionally.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
5/5
GoogleI recently had a lot of issues with Connells Accounts Department trying to sort out my problem but finally got it sorted after speaking to Chido Mauchaza who was amazing. She was so helpful, friendly and above all very professional and sorted out my issue so quickly. Thank you Chido, you were such a great help and I enjoyed talking to you.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
1/5
TrustpilotThis is the worse most unprofessional…
This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleWe would like to thank all the great team at connells mk. Suzannah, Naresh,James,toni and all the rest of the team. We appreciate all the hard work and effort you have taken to help us sell our home . Also showing how much you care about us as people not just customers . Thank you again for making our dreams come true kevin&Amanda.
Thank you for choosing Connells MK, Kevin and Amanda! Our team is thrilled to have helped make your dream a reality. We pride ourselves on providing exceptional service and treating our clients like family. Thank you for your kind words and for trusting us with the sale of your home. Best wishes! 🏡✨ Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
GoogleIt has been a month since I have signed with them, sadly still today they weren't able to go live. The funny thing while im waiting for them to go live, im actually doing their job and lining up the buyers. Slow, unresponsive, over promise and dont deliver
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
GoogleUnprofessional, if not downright dishonest. We made an offer at the asking price on a property in Waterside, Peartree Bridge and submitted proof of id and proof of funds. They emailed to say it was accepted. A few days later I noticed that it was not marked as sold subject to contract on Zoopla. I phoned the branch and got through to someone who told me the offer was marked as 'rejected' on the system, but couldn't tell me why. Attempts to speak to the agent who showed us the property were unsuccessful. Finally, days after we had emailed to question what was going on they emailed back to say that the vendor had decided to go with another offer, at the same price but better placed to proceed. Which was unlikely as we were not in a chain and had a mortgage approved. The property was still on Zoopla. I went into the branch to enquire about viewing it and they were happy to set up a viewing! I then queried their story and they said the vendor had accepted an offer but they were still waiting for proof of id. I then challenged them on why they would not mark the property as sold subject to contract and they said that was what the vendor wanted.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
GoogleDisinterested and unresponsive Went to a weekend viewing for a rental. Was actually ready to make offer on the spot but the agent - Gemma - was extremely offhand and wasn’t interested. Waited until Monday to make an offer. Had to chase Dani repeatedly. They never responded not even to tell us our offer was declined. Property is still on the market three months later so who even knows what’s going on. Not impressive. In the end we went with Cauldwell’s who I would thoroughly recommend. Dino, Peter and Corrina took good care of us.
Hello, thank you for taking your time to provide our team with feedback. We are very concerned with your comments and would like to get more information on this so we can get in contact with the branch manager to resolve this. If you'd like to get in touch with us on socialmedia@connells.co.uk , we will be more than happy to look into this for you.
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
1/5
GoogleGood luck getting your deposit back. Was told I would get my deposit back about 2 months ago. Despite chasing the branch up every week still nothing. Branch says head office need to send it head office say the branch need to authorise it and they refuse to talk to each other. Wiktoria has stood out with what has to be the worst customer service I've ever experienced. She promises the money will be sent "soon" and she's chasing the accounts team when in reality the accounts team confirmed she doesn't even really to her emails. Apparently she hadn't replied to the authorisation email they need to process for 3 weeks. Joke of a branch. I'll attach a pic of the email from Wiktoria weeks ago saying I would have the money that day, still nothing.
Hello Javid, I'm very sorry to hear about your experience and the issues you've faced with your deposit return. Please contact us at complianceresidential@connells.co.uk so we can address this matter promptly. Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Milton Keynes office has 343 reviews across two platforms: 218 on Google, 125 on Trustpilot (across the whole business).
Connells Milton Keynes is rated 3.4 out of 5 across all 343 reviews, and 4.2 out of 5 on Google from 218 reviews.
Connells Milton Keynes, Landmark Place, 500 Silbury Boulevard, Milton Keynes, MK9 2AD, MK9 2AD.
