Trusted Agent profile · Milford Haven
★★★★★
69 reviews across 1 platform
68 Charles Street, Milford Haven, SA73 2HE
John Francis's office in Milford Haven, at 68 Charles Street, is rated 4.7 out of 5 across 69 reviews on 1 platform, including 69 Google reviews rated 4.7.
Every review we hold for the Milford Haven office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and efficient staff. Jake was so friendly and helpful and kept me up to date with everything. Any queries big or small were answered very quickly. Also a special mention to Chloe and Georgina - always so friendly and polite. I must say dealings with any of the staff were all positive, it made a stressful process much easier. Thanks everyone
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn Francis Milford Haven have been absolutely brilliant! Going above and beyond helping me and my partner with the purchasing of our first home. They helped us out multiple times throughout the entire process, keeping constant communication, carefully explaining each stage to us. They were brilliant with answering our questions, and more then happy to sit down with us to explain anything we did not quite understand in detail. Thanks to them, getting out first home has been a positive and memorable experience! I could not recommend them more! It was an absolute pleasure to work with them on the purchase of my property, and if in the future we ever choose to move again, we will be going straight back to them! ☆☆☆☆☆!
Thank you for sharing your experience, we are thrilled to hear that we were able to make your first home purchase a positive and memorable experience! Our team at John Francis Milford Haven is dedicated to going above and beyond for our clients and we are glad it showed. We would be honoured to work with you again in the future. Thank you for choosing us and for the 5-star review! 🌟 Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat an amazing estate agents John Francis Milford Haven are. Cannot fault Ceri Pyart and her team on the way they handled the sale of our property, everything just dealt with complete efficiency. We were kept well informed of progress at all times and they also made the experience of selling our property an exciting time, totally stress free. Also the photographs of the property were absolutely lovely. Thank you to all the Milford Haven team, what a lovely friendly bunch of people to act on our behalf, no hesitation in awarding a five star review.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe cannot rate John Francis Milford Haven highly enough for their handling of the sale of our house. All the staff were so friendly, communicative and professional but Emily actually secured the sale in a very difficult market. She was outstanding and constantly kept in touch with us and reassured us throughout the long stressful process. Thank you so much.
Thank you for your kind words and for entrusting John Francis Milford Haven with the sale of your house. We are thrilled to hear that our team, especially Emily, provided excellent service and helped make the process less stressful for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEmily John at John Francis was most helpful throughout the buying process. We had regular updates and felt fully informed. The process of selling and buying a house is highly stressful but Emily reassured us throughout. She was professional and friendly which really put our minds at ease. We would definitely use John Francis again in any future moves.
Thank you for your kind words! At John Francis, our top priority is providing excellent service and making the buying process as smooth as possible. We're so happy to hear that Emily eased your stress and exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGood solid company to deal with during a stressful time, responsive to questions and concerns during our selling and purchase. Professional from start to finish, Georgina, Jake and Chloe were exceptional in their roles as well as being a great team. We would not hesitate to use them again.
Thank you for taking the time to leave us your 5* review Penny Compton! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRyan and the team in the Milford Haven branch were very helpful in steering me to a successful completion, April 2021. From the first viewing in Covid lock-down protocols, through the delayed twists and turns of a potentially stressful purchase, they were knowledgeable, calm and empathetic to both parties. I'm now settled in and the property is everything I'd hoped it would be - so thanks to them for getting me in.
Many thanks for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI thought I would write a review to say how helpful Ceri Pyart and her team at John Francis, Milford Haven have been. We chose John Francis because we liked the team and we also felt that they were honest about the value of our property, some estate agents seem to undervalue a property in order to obtain a quick sale but they did not, they were fair. We made the right choice and from beginning to end [and beyond] they have been professional, very reliable and always courteous. I definitely will use John Francis should I decide to move in the future, we made the right choice!
Thank you for taking the time to leave us this excellent review, it's great to see that the John Francis team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleAll the staff at the Milford haven branch have gone above and beyond to help me with everything through selling my property and purchasing my new home , always helpful and supportive and have a cheerful attitude, will definitely recommend and would use again , one happy client!
Thank you for your kind review! We are thrilled to hear that our Milford Haven branch provided exceptional service during your property sale and purchase. Our team is always here to support and assist our clients with a cheerful attitude. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJake was extremely helpful when buying our first home. He always updated us and responded promptly, even with my many emails. Jake was always friendly and efficient, we are thankful for all of Jake’s help. Thank you!!
Thanks for the excellent 5* review Bronwen! Best wishes, Lucy, Customer Relations.
5/5
GoogleTeam was amazing to deal with, completed on our house in record time! We had updates all the time on how our house was coming along and not once did I feel left in the dark! Amazing team, amazing service and the best agency in Milford!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience working with our team. We pride ourselves on our efficient and transparent process, and we're glad it showed in the timely completion of your house. It was our pleasure to work with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleChloe Davies came to the property that we had to sell and was very professional friendly explained everything in detail and was understanding about our situation also very helpful with what we had to do next Thank you Chloe x
Many thanks Helen Wilson for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very professional team with a great attention to detail. The staff were professional and always on time and knowledgeable. The mortgage advisor was very knowledgeable and able to offer very bespoke advice.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently purchased our home through the John Francis Milford Haven Office and found them to be very friendly, efficient and professional. Samantha Oaten instantly knew what we were looking for and it was as a result of her suggestion that we found our forever home. Thank you Samantha for all your help; we are very grateful and highly recommend the team at John Francis.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll the staff at John Francis Milford Haven have been amazing. We had a few difficult problems to over come and Georgina and the team helped me through everything. We would highly recommend John Francis in Milford Haven.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a fantastic experience we've had! Jake and Georgina have been amazing to us, we had a very bad experience with a different local company and this was completely different. We went in store and met with Georgina she was so helpful and informative and found us several properties to view. Viewing the properties we met with Jake he was friendly, very knowledgeable and answered all questions we had. Also we spoke with the in-house mortgage advisor Elliott who was also super helpful. All in all a very professional and friendly run estate agency, if we ever look to sell we know straight where we're going!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBoth Chloe and Georgina were very professional and friendly and provided a great service in helping us sell our property. I would highly recommend their services to others
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Alan. Kind regards, Lucy, Customer Relations.
5/5
GoogleJake has been excellent in helping us with a property which me and my wife are hoping to purchase soon. 5* service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleNever replied to emails. Photographs were dreadful. I took my own and emailed them asking for a change. False promises. Cancelled my contract with them within the seven working day cooling off period. I explained I wasn't happy with their service. They weren't interested.
Hi Dennis, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleI highly recommend the staff at John Francis if your looking to sell your property, or buy. As a seller, I found Chloe to be very professional, punctual and polite and the service they provide is top notch, they go above and beyond. Any further buying or selling will most certainly be done with John Francis
Chris thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMilford Haven office : I had contact with every member of staff at the branch and cannot stress enough how proactive, professional and downright pleasant they all were from day 1 to the final day in the selling process. I would certainly use them again.
Hi Kevin, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our team at the Milford Haven office to be proactive, professional, and pleasant throughout the selling process. We look forward to working with you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleMy partner and I recently bought our first house through John Francis and got the keys yesterday!! Out of the three main people I had to speak to, mortgage advisor, solicitors and John Francis, john Francis was the best and most responsive. They helped so much even though our purchase got a bit mad, but I could always count on them to help throughout the purchase. Everyone at the agency helped out but thank you especially to Lily and Sam as they worked wonders! Thank you so much ladies 💜
Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations
5/5
GoogleIm Not one for posting reviews but in this case i felt i just had to. Sam Oaten really did make our dream come true! we found our forever house on John Francis Website which caused a hugh panic as we had not sold our house at the time. Sam marketed our house quickly and professionally and actually got it sold within just a week making it possible to proceed with purchasing our dream home. Both the sale and purchase went through without any hitches apart from solicitors playing up a bit which was nothing to do with john francis. So! as far as recommending John Francis Milford haven! its a big 100% yes from me. thank you guys your the best.. Roger Morgan.
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust completed on a purchase with John Francis Milford Haven. Lily was very accommodating with our viewings and worked with us to complete quickly. V very professional service. Thankyou
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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