5/5
GoogleAccidentally participated in their company get together, can confirm they are a great bunch of people!
Trusted Agent profile · Midsomer Norton · Somerset
Verified
Your Move Midsomer Norton reviews
★★★★★
768 reviews across 1 platform
64 High Street, Midsomer Norton, Somerset, BA3 2DQ
Your Move's office in Midsomer Norton, Somerset, at 64 High Street, is rated 4.7 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Your Move won in 2026.
Awards
The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Midsomer Norton office, from every platform, shown as written. First names only.
Google5/5
GoogleThe advisor was very clear, helpful, and efficient. She sorted the issue for me very quickly.
5/5
GoogleExcellent throughout the whole process. Having previously attempted to sell via the open market I would recommend this company to anyone as they will be kept updated and it is a company that sticks to their word
Agent replied · 29 June 2026
Thank you Patience, was a pleasure working with you.
5/5
GoogleHasan at support was very helpful with his advice this morning, very impressed 👍 …
5/5
GoogleFirst class service and a hundred % helpful staff
Agent replied · 29 June 2026
Thank you Ann! We wish you every happiness in your new home.
5/5
GoogleWe dealt with Pete and he was great throughout. Really helpful, offered loads of advice, we never felt rushed or ignored and he did a great job of sorting us our first mortgage
5/5
Google5 star customer service got the problem solved in no time thank you hassan
5/5
GoogleLady on the phone was really helpful and talked me through while waiting patiently
1/5
GoogleMy first impressions were not good. When we arrived at the Pride Park office, the receptionist there was on a private call discussing a car accident and left us standing there for 5 minutes while she discussed her courtesy car, the circumstances of the crash, how it wasn't her fault, other party hadn't looked etc. I eventually sat down to wait! She then put her hand over the phone to ask if we needed help, to which we said we had an appointment. She told us we were in the wrong place and said: "you need to go over the road, over there" waving her hand in a general direction which really didn't help - very poor directions and I got the impression she just couldn't wait to get back to her private call. As a result, we spent a further 10 minutes finding the location of our appointment and two further calls. I was really tempted to go home at this point, but glad we stuck with it as the chap was very good and took us through all the options when we did eventually find him. Something to provide the correct office location would be helpful, and definitely some customer service training for the head office receptionist who gave a very unprofessional first impression.
5/5
GoogleThe staff are friendly and explained the process of purchasing a property in minute details. The gentleman who explained the whole process has a thorough knowledge of Property dealings.I would recommend this company to anyone who wants to buy a property.
5/5
GoogleVery helpfully and kept updated, highly recommend
Agent replied · 26 August 2024
Hi Tom Thank you for your kind review, we are always delighted to receive positive feedback about our service and our team here in our Midsomer Norton office. We wish … More
5/5
GoogleVery patient and helpful when I wasn’t feeling very well, thank you
1/5
Googleim renting a house from this rubish agency over 1 year and a half now . i signed my contract on the 18 he gave me the keys on the 21st every month they expect me to pay my rent on the 16 of every month trying to take more money of me from the very first begining after my family and i moved in the house one of the agent ’jags’ came into the house without letting any member of my family knowing hes going into the house 8 or 9 pm in the evening i had to run from hospital because i was injured back to my house because he was wondering around i had a very expensive bracelet after i never found it every month i had pay my rent on time he came 3 times into my house without giving notice . i had a rooten gate basicly the gate broke and flew into the street i changes a made a new gate out of my own koney never asked this rubish agency for anything my cooker isnt working since i moved into the house they provided me with half furnished furniture all the beds was broken with bed bugs in them the closets broken with bugs completely discusting i got new furniture in the house i repainted the walls the doors i made the house as it was my own completely took cared of it after 6 month i had to renew my contract the house has a garage has alot of space to keep my car in it , when i tryed to re- new my contract he said he cannot renew my contract because i have put my car in the garage and im not aloud to use my garage so i had to park my car on the street because i wasnt aloud to use my garage then he renew my contract this year for 12 months on easter holidays i went back home into my country i was late with my rent around a week and a half because i wasnt in uk ‘jags’ came into the house wondered around he changed my locks from the doors he tryed to kick out my other family that was staying in the house .with a 12 month contract hes trying to kick me out suddelny because he wake up one day and felt like it .rubish agency trying just to make money kick people out whenever they feel like it they lie alot if you want to rent from them any property i advice to stay away as theyre not a serious agency they harras you aswel very annoying and they call non stop they dont care if your in work they text several messages non stop .very bad agency
5/5
GoogleGood communication, helpful, very friendly
Agent replied · 26 August 2024
Hi Laura Thank you for your kind review, we are always delighted to hear positive feedback about our team here in Midsomer Norton. … More
5/5
GoogleVery courteous, polite and friendly ... sorted my issue immediately
5/5
GoogleSold my house in Aug 2013. Recommend to me by family whom also had very good experiences - and I compared by meeting other agents in the area - 'Michael Rhodes' (Totton) stood out even then with them being human and excellent from day one meeting. Excellent communication, and services throughout. Always fair and sensible advice. I had a quite 'simple' sale, but even if not, I would have been impressed anyway with service - and not often you can say that about an estate agent.
5/5
GoogleThe person that answered my query was very helpful
5/5
GoogleReally helpful advice that solved my problem very quickly.
5/5
GoogleExcellent Rob talked me through the sign in process
5/5
GoogleVery helpful, very clear, result, process successful, thank you.
5/5
GoogleGreat platform and fantastic support
Agent replied · 27 May 2026
Thank you, Vincent, for your great review! We're thrilled that you're benefiting from our platform and support. At Lead Hero AI, we are dedicated to enhancing sales automation to make your business processes as efficient as possible. We're glad to hear that our efforts are hitting the mark! We look forward to supporting your success and continuing to provide excellent service. Thanks again for choosing us!
5/5
GoogleVery impressed with the service I received today
5/5
GoogleIssue quickly and politely sorted out thanks
5/5
GoogleVery patient, calm and helpful thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Midsomer Norton
Has Your Move won any awards?
Yes. In The Trusted Agent 2026 awards: Your Move, Midsomer Norton won Trusted Agent; Your Move, Northampton won Platinum; Your Move, Walthamstow won Platinum; Your Move, Goole won Platinum; Your Move, York won Platinum; Your Move, London won Gold; Your Move, Abington won Gold; Your Move, Chester Le Street won Gold.
