5/5
TrustpilotAbsolutely amazing house
Absolutely amazing house. The finish is 2nd to none. This is the 2nd time I’ve viewed a Robertson home and both times I’ve thought they were remarkable. Can’t wait til I can call one home
Trusted Agent profile · Midlothian
Robertson Homes Midlothian reviews
★★★★★
455 reviews across 2 platforms
Rosslynlee, Roslin, Midlothian, EH25 9QF
Robertson Homes's office in Midlothian, at Rosslynlee, is rated 3.3 out of 5 across 455 reviews on two platforms, including 8 Google reviews rated 3.6.
Reviews
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNo commitment
Robertson Homes have not met their commitment to build Dargavel Primary School on time for August 2021.Edit in reply to the below: Could you direct me to where I could leave a negative response for Robertson Group, Education Sector?
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
1/5
TrustpilotDon’t spend you hard earned money on these homes
Awful homes, won’t take ownership of issue
1/5
TrustpilotIf I could give zero I would all they…
If I could give zero I would all they do is send someone to look at our snags agree they are wrong need sorting and then a few months later send the same person to do the same thing again nearly 2 years on and still our house is a joke !
5/5
TrustpilotSite visit
Site visit. Got to look round our new Laurie garden room today with site manager, Russell. He was very accommodating and gave us some insightful information about the build and the site. He was approachable and communicated well. Delighted with the staff at Robertson!
5/5
TrustpilotROBERTSONS is a 5 star house builder
ROBERTSONS is a 5 star house builder, after visiting the new show home today at Lambton, I am blow away, best show home I’ve layed eyes on.
5/5
TrustpilotHighly recommend Robertson homes
Highly recommend Robertson homes. They are very knowledgeable and offer a great range of sales schemes to help with selling your property allowing an easy move into your new home. They offer high quality well thought out properties
Agent replied · 11 June 2024
Hi Alexandra,Thank you very much for your review, it's great to hear feedback on your experience.Best wishes in your new home!Many thanks,The Robertson Homes team
5/5
TrustpilotNos 4 Lionfields Lambton
Great team who are always there to help and support you. Minor hiccups sorted immediately and professionally. Stunning properties with an excellent build quality.
1/5
TrustpilotShocking build quality
Shocking build quality, dreadful after-sales support, issues and defects take months to remedy. Wherever you look there's evidence of penny-pinching and corner-cutting in these new builds. To anyone who's considering buying from Robertson Homes - 'Caveat Emptor.'
Agent replied · 11 June 2024
Hi Alan,Thanks for your feedback. We're sorry to read about your experience, could you please email full details of your situation including the development name and plot number to homes.reviews@robertson.co.uk?Kind regards,The Robertson Homes team
1/5
TrustpilotNothing but constant issues with our…
Nothing but constant issues with our new build house in the first 6 months of living here. Called and chased up customer care on several occasions and it’s not been sorted. I’d avoid buying a robertson house especially in Inverness.
5/5
TrustpilotDargavel Village
Absolutely wonderful service from Linda at Dargavel Village. Nothing is a problem and can’t do enough for us. Whole experience so far has been fantastic. Can’t wait to move into my new home.
Agent replied · 11 June 2024
Thanks for your review, great to hear you have had a good experience with us. We'll pass your comments onto Linda.All the best with your purchase in Bishopton.Many Thanks,The Robertson Homes team
5/5
TrustpilotShowhome opening
Showhome opening, had a great day and the kids got their face painted. The show home is incredible and all of the Robertson staff are extremely helpful and friendly
5/5
TrustpilotA company name that wasn’t familiar to…
A company name that wasn’t familiar to me however, after seeing the development, show home and experiencing “The Robertson Way” I can see how successful this company will be!
1/5
TrustpilotFailure to complete the build on-time
Robertson Homes have failed to build Dargavel Primary School within the agreed timescale due to a lack of resources, however they continue to build and sell homes. Putting corporate greed over children’s education.
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
5/5
TrustpilotRobertson homes showhome …
Great show home atmosphere and lovely food provided by vitos osteria. All of the staff were welcoming and the house is fantastic. Wonderful day and recommend for all
5/5
TrustpilotLove the house layout
Love the house layout, the styling feels very luxurious and the rooms feel so spacious and homely. I couldn’t fault the assistance and knowledge of the sales team.
1/5
TrustpilotAbsolute disgrace that between…
Absolute disgrace that between Robertson Homes and Renfrewshire Council they can not get the School finished. If they worked round the clock I’m sure it could be finished. Mad, Sad and Disappointed.
Agent replied · 11 June 2024
Dargavel Primary School is being delivered by Robertson Construction for BAE Systems who in turn are delivering for Renfrewshire Council.Robertson Homes and Robertson Construction have no contractual links. Robertson Homes has no obligation in the delivery of the new school.Robertson Construction has released the following statement.A spokesperson for Robertson said:“We have been working with our customer BAE Systems to deliver the new Dargavel Primary School for Renfrewshire Council. “Many of the local community have expressed frustration at the building not being available for the new school term in August and while we understand their frustration, we remain committed to delivering a high-quality school for the community.“The start of the project was delayed as a result of the March 2020 lock down instructed by government to protect the community and workforce from COVID. Since starting the project, we have been complying with stringent safe operating procedures which are in place to protect both the workforce and the community. This has resulted in a reduction of the number of people who can be on-site at any one time. Safety is our number one priority and as a result we cannot and will not compromise the health and wellbeing of our workforce or the communities we work in. “Due to the ongoing impact of the pandemic and the effect that this has had on our industry, coupled with our priority to keep the communities where we work and our workforce safe the school will not be handed over in August. “We appreciate the frustration of the local community and would like to assure them that we share their desire for a high-quality school which will enhance attainment and benefit the local community for years to come.“The date for opening the new Dargavel Primary School will be announced shortly.”ENDS
5/5
TrustpilotVery good sales experience
Very good sales experienceHayley was very helpful and answered all our queries with patience. We also loved the showhomes which had nice subtle interior designing.
Agent replied · 11 June 2024
Hi Sejal,Thanks for leaving us a 5 star review! We're so pleased to hear about your experience with Hayley and wish you well with your homebuying journey.Many thanksThe Robertson Homes Team
1/5
TrustpilotTypical Robertson response
Yet again, I feel let down by Robertson Homes.
5/5
TrustpilotBeautiful show home
Beautiful show home. Visited Lionfields Lambton today and can’t believe the quality of the house. The attention to detail is outstanding and fits the beautiful setting perfectly.
1/5
TrustpilotI have already wrote a review which…
I have already wrote a review which Robertsons homes answered with lies. Yes my case was handed over, but 2 years down the line we are still waiting for poor workmanship to be fixed. Work that was snagged in 2019, stay away from this company once they have your money they will not want to know you, their list of excuses is exceptional.
5/5
TrustpilotStunning houses
Stunning houses, loved the garden rooms and how spacious the houses are. All finished to a high spec quality and staff were very helpful and friendly.
1/5
TrustpilotOver 2 years down the line and still…
Over 2 years down the line and still not right house is freezing windows goal despite numerous alterations snags have had to be chased on a daily for 2 years please don’t even think about buying
1/5
TrustpilotIf I could pick 0 stars I would
If I could pick 0 stars I would! The worst new home builder out there. Build a home with hundreds of issues and none of their customer service team reply to emails. Followed the formal complaint procedure and contacted the CEO and still get no response!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Robertson Homes Midlothian
How many reviews does Robertson Homes Midlothian have?
Robertson Homes's Midlothian office has 455 reviews across two platforms: 8 on Google, 447 on Trustpilot (across the whole business).
What is Robertson Homes Midlothian's rating?
Robertson Homes Midlothian is rated 3.3 out of 5 across all 455 reviews, and 3.6 out of 5 on Google from 8 reviews.
Where is Robertson Homes's Midlothian office?
Robertson Homes Midlothian, Rosslynlee, Roslin, Midlothian, EH25 9QF.
