5/5
TrustpilotWe’ve just reserved our plot today
We’ve just reserved our plot today. Lesley has made our experience from day one fantastic. She has been honest, professional and very helpful.
Trusted Agent profile · Midlothian
Avant Homes Scotland East Midlothian reviews
★★★★★
1,803 reviews across 2 platforms
Gorton Road, Rosewell, Midlothian, EH24 9AD
Avant Homes Scotland East's office in Midlothian, at Gorton Road, is rated 3.7 out of 5 across 1,803 reviews on two platforms, including 10 Google reviews rated 3.7.
Reviews
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful Sales
I found Lisa to be very helpful and friendly. She was able to give me any information I needed to make a decision and showed me homes which she felt would appeal to me.
5/5
TrustpilotBoth Olivia & James are super helpful.
Both Olivia & James are super helpful.They provide detail information to foster our decision.
1/5
TrustpilotDo yourselves a favour and don't put…
Do yourselves a favour and don't put yourself through all the heart ache and pain buying a Avant home will cause yoy! Customer service is shocking and totally useless, the contractor's they use are cowboys at best.Steer clear I wish I had!
4/5
TrustpilotWe just purchased our first new home by…
We just purchased our first new home by Avant homes Wakefield. We have had a wonderful experience with Avant homes. The staff at Avant homes have been supportive and patient and have always tried to answer our queries promptly. We highly recommend Avant homes to everybody looking to buy new build homes.
1/5
TrustpilotWaiting nearly 5 years for repairs…
Waiting nearly 5 years to have mains electrics fixed, customer service is none existent and the head of customer services refused to acknowledge customers, it’s an absolute joke, loads of problems with the house over the years, avoid at all costs!!!!
1/5
TrustpilotRude and Uncoomunicative
Avant built an estate at the back of our house. Throughout the process they were either rude or uncommunicative. They have failed to keep their environmental promises and have showed little care in their build and gardens. In one garden, buried just below the service was a whole crate of discarded fizzy drinks!
5/5
TrustpilotHelpful and informative experience and…
Helpful and informative experience and on both occasions the staff were kind and professional
1/5
TrustpilotWorst and rudest Customer Service ever
Came in my house, agreed that the issues are they fault, promised to come back and fix them and guess what. Not only not coming!!! refuse also to discuss . .. just stay away ! ! !
5/5
TrustpilotJulie (Vanbrugh Gate)
First time buyers and we couldn’t ask for any more from Julie constant support and guidance making our experience one to remember 10/10
1/5
TrustpilotVery poor quality from cowboy builders…
Very poor quality from cowboy builders little regard for health and safety, recycling, environmental and carbon reduction.
1/5
TrustpilotPlot 216 Greenhall eatate, Blantyre
Render back bedroom still outstanding, bi-fold doors and other window in property still not replaced, broken and missing items (too many to write down) still missing i.e. radiator caps etc. Jenn sales rep ignoring emails not good enough. Litigation ensuing....Avant you were warned!!!!
1/5
Trustpilotexpecting me to pay a call out charge…
expecting me to pay a call out charge for a garage door which no longer operates. only been in the house for over a year. also the road surfaces still have not been completed likewise to the other estates around the UK. appalling customer service
4/5
TrustpilotGood experience so far
Lewis has so far provided a good service and helped show me around and answer questions
1/5
TrustpilotI sent an email making enquiry about a…
I sent an email making enquiry about a property in Hamilton.I got a call from a agent being rude asking me what I wanted and when I told her I was in a meeting she sounded harsh and told me phone me back if I wanted. She sounded not interested at all
5/5
TrustpilotCygnet Park
Lesley at Cygnet park has been amazing with prompt responses and site knowledge during the starting phase of buying a home. Fully recommend!
5/5
TrustpilotExcellent service
Excellent service . Excellent communications and professionally handled so far .
5/5
TrustpilotJob well done!
Very pleased with the entire Avant team from start to finish... Joe, Rob Claire, Vicki, Dean, Laura and Andy. I feel very valued as a customer... listened too, my needs taken into account...issues looked into attentively. I'm also very very pleased with the end product, the house....modern design and high quality finishing...
5/5
TrustpilotLovely property
Lovely property, after viewing we deliberated our decision and decided the open plan wasn’t for us especially with a dog which loves the outside
5/5
TrustpilotGreat performance
Being respectful towards customers and showing that you understand and care about solving customer problems is one of your strongest traits and is truly inspiring!
1/5
Trustpilot5 years into a new build with this…
5 years into a new build with this company and I am onto my third leak this year causing damage to my ceiling. Customer services are not interested
5/5
TrustpilotWouldn’t hesitate to buy from Avant again
Couldn’t recommend an Avant home enough. First class interiors, perfect layouts, exceptional customer service before and after completion. Thank you!
Agent replied · 10 June 2024
Thank you for your review SianYour review says it all really, and is exactly what we hope all our customers experiences feel like.Thank you for taking the time to share with usKind RegardsAvant Homes
5/5
TrustpilotWe went to look at the new homes at…
We went to look at the new homes at cullingworth The young girl was very helpful and informative.
5/5
TrustpilotGreat customer service
Great customer service. Andy Jones fixed a shower tray issue in Penicuik that was pending for a while.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
