Every review we hold for the Midhurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to express our appreciation of the excellent and most cheerful support received from Keith at King and Chasemore as we sought to purchase a property in the local area. Thank you.
Vivien · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled that Keith at King and Chasemore provided you with excellent and cheerful support during your property purchase. We strive to make our customers' experience as smooth and enjoyable as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCameron and Amy were outstanding. They couldn't have been more helpful, I'd definitely recommend them.
Zac · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Cameron and Amy provided exceptional service. We strive to always go above and beyond for our customers and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTony and Brooke were kind, helpful and reassuring throughout the whole moving process, going above and beyond to make sure everything was smooth and seamless from start to finish. Nothing is ever too much hassle and I felt really informed and reassured at all times.
Thank you to both of you
Peter · 11 October 2024
Agent replied · 24 August 2024
Thank you for your 5* review Peter. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTony was very professional helpful, easy to talk to and over all I would thoroughly recommend him.
Jasmine · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Tony provided professional and helpful service. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDuring the time it took to find a buyer and sell our late mother’s flat we were lucky to have the support and total professionalism of Amy Tripp. She made sure at all times that we were kept in the loop and drove things along when the chain got bogged down, often going beyond her remit ….many thanks for everything Amy, you were very much appreciated!
Valerie · 11 October 2025
Agent replied · 24 August 2025
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom the moment of first contact We immediately new these guys were good , having bought and sold a few properties over the years we have in the past received awful service but King and Chasemore were fantastic and there service went above and beyond and nothing was to much trouble , all the sales staff were bought over to the property and new everything there was to know regarding the grounds out buildings and practical stuff like boilers etc so they always had a answer for a prospective buyer and took notes , our property was a Grade 2 listed so not the easiest to sell but they took an interest and had enthusiasm when showing people round.
Top · 18 June 2022
Agent replied · 17 June 2024
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI registered with hundreds of agents over 4 counties and found Sharon @ K&C the most engaging and communicative agent of all. My search criteria was quite demanding, but even if she didn't have anything suitable to offer, she still called to catch up, check on my search and explore what compromises I could make. I have been in property for over 25 years, and have managed large London offices and departments, so to encounter good old fashioned effective agency (rather than the usual ping out an email) is so refreshing and a skill and fortitude hard to find. Many thanks Sharon
Peter · 18 June 2022
Agent replied · 17 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI've tried to make inquiries about a property several times and still not had any response whatsoever from the staff here
Brad · 20 September 2026
Agent replied · 11 October 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI registered with K&C very recently and have been so impressed with the Customer Service especially with Tony at the Midhurst Office and followed up with Sharon. Thanks so much again. I am adding to this review as not only has Tony given excellent Customer Service but also Brooke at the Midhurst office has too and I would highly recommend King & Chasemore to anyone.
Since this last review, I would like to add that I have actually been able to continue my rental journey and thank goodness it has been finalised through Tony at King & Chasemore who has been excellent guiding me through what has been an extremely challenging time before I contacted Tony again and now, thanks to a lot of time and patience from him, I am looking forward to moving into my new home very soon with an Agent who goes above and beyond to make the move as smooth as possible. I am looking forward to not only being where I want to be again, but also dealing with an Agent who always has an extremely positive, approachable, supportive and professional attitude.
Jeanie · 11 April 2025
Agent replied · 17 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUnfortunately, very disappointing experience for me and my family. I would not recommend King and Chasemore to anybody.
Ismael · 20 September 2026
Agent replied · 11 October 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotExtremely poor service and complete lack of professionalism.
An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service.
That complaint was also ignored.
If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely.
I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.
AC · 26 January 2026
★★★★★ 5/5
GoogleKing and Chasemore Midhurst is a busy, small agency but the manager and the staff are committed to great customer service. I was as pleased with their approach to the sale of my property last year as I had been when I purchased the house in 2012. I was kept well informed and up to date with the results of viewings and the situation of possible purchasers. The right person came along on a very wet Saturday afternoon and it was obvious the viewer was interested. I was not surprised when an offer came and the agency dealt with matters utterly professionally. When delays occurred with my inward purchase they were able to find out details of the reasons for the delays that I was not able to get and this gave me comfort. I cannot rate them highly enough.PositiveResponsiveness, Quality, Professionalism
Jane · 18 June 2021
Agent replied · 17 June 2024
Thank you for the excellent 5* review and your kind words. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleI have used King & Chasemore estate agents in Midhurst for many years as both a landlord and also to purchase and sell property. The company is always very professional and understanding to individual client needs. This has been especially true over the last year as the agency has kept up to date with all protocols, not only creating a safe environment but also keeping clients updated and informed, whilst maintaining a professional service. There is always a welcome smile and friendly team whenever you go into the office. I have no hesitation in recommending this company.
Lizzie · 18 June 2021
Agent replied · 17 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke was so helpful in helping me navigate through the process. With Brooke, the process was very seamless. Not forgetting Tony who took it upon himself to show me around and helped me with making a final choice. Thank you Brooke and Tony
Anthonia · 29 July 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review anthonia oderhohwo. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf you are a Tennant renting, DO NOT USE.
The managing agents are terrible.
I moved into a poorly cleaned flat, had to pay out of my own pocket to make good. Management requests were rarely followed up. Then they did not return my deposit or confirm any proposed deduction amount despite almost 3 months passing.
Sophie · 16 October 2025
Agent replied · 16 April 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe purchased a house through King & Chasemore this year, with the purchase handled by Liam Squire, and I couldn't rate them more highly. Liam was always available to answer any queries and went above and beyond the call of duty in providing information and reassurance. They were very professional but also genuinely friendly and kind and not at all like the typical estate agent image! Would definitely recommend them to anyone.PositiveResponsiveness, Quality, Professionalism
Aneyeforthings · 25 August 2021
Agent replied · 17 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAt the beginning of the year we bought a house being marketed by King and Chasemore. All the staff members were excellent, but we dealt mainly with Lorna who was just brilliant at liaising between all the different parties. Moving is always a difficult time but Lorna's warmth and professionalism made all the difference.
Alan · 11 October 2023
Agent replied · 17 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t thank Tony enough for his help finding a rental property in such a short period of time. He’s always there at the end of the phone to help with anything. Absolute star.
Shelley · 11 October 2024
Agent replied · 17 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke at King and Chasemore Lettings was extremely helpful, friendly and did as much as she could for me.
I hope to deal with this company in the future as the service was outstanding!
Rebecca · 22 June 2024
Agent replied · 17 June 2024
Thank you for your kind words, Rebecca! We are delighted to hear that Brooke provided you with outstanding service. We look forward to the opportunity to assist you again in the future.
★★★★★ 5/5
GoogleI registered with Jade many months ago now, I found her to be extremely professional and courteous each time that we spoke which actually was every week to update me on the market and to establish if my circumstances had changed. If only all Estate Agents were as organised and as proficient as she was. Thank you Jade.PositiveProfessionalism
AMANDA · 25 August 2022
Agent replied · 17 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe did all of our home rental searching from abroad and, tho no process is without hiccoughs, it was and a pretty smooth experience thanks to Sharon of K&.
And when we arrived and got first sight of the apartment there were no surprises! 😁
A great Team 👍
Darrell · 18 June 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTony and Brooke were very helpful and knowledgeable about the properties they had on offer. We found their help made the move less stressful
Gerald · 11 October 2024
Agent replied · 17 June 2024
gerald elliott thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke and Tony were extremely helpful to me all through the process, from finding the house to moving, I would highly recommend them .
Linda · 11 October 2024
Agent replied · 17 June 2024
Many thanks Linda for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently bought a new property through King and Chasemore.
Liam was excellent throughout, allowing plenty of time for us to see the property on first and second viewings in a relaxed and unpressurised manner. He was patient and helpful in his approach, which made the buying experience very positive.
Many thanks Liam!
Viv · 18 June 2022
Agent replied · 17 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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