Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would not recommend using this company to let your houses.
I was told the 10% I pay from my rent covers missed rent and the company would pay, I got notified a month ago it doesn’t, they denied saying it.
My 6 month inspection was due they told me it would be done in a couple of months as they are short staffed. Not really my problem when I’m paying £100 a month for management fees?
Then I was notified my gas’s check was due in January I authored it via email, phone and the portal. It still hasn’t been done. I have had to follow it up myself not only Leaving me wide open to legal issues from the tenants by the tenants living in a technically unsafe home.
I’m not sure what I’m paying them to manage my house for.
Never once received an apology or any acknowledgment of the lack of services. If I had known I’d have never used this company and my advice would be to avoid at all costs.
I will be moving management company going’s forward absolute disgrace
Jess · 16 March 2026
★★★★★ 1/5
GoogleThis estate agency is a joke, they couldn't run a pub into the ground never mind manage your property. I've never had so many excuses off people for stuff they've given us wrong information about.
The fact your address on your email and Google aren't even the building your trading from shows how much of a professional business this is.
If I could say anything is keep well away from using these, the contact and response of them is appalling.
Danny · 2 September 2025
★★★★★ 1/5
GoogleMy experience with this estate agent has been nothing short of appalling.
I rented a house off them for 3 years. Always paid the rent early and the estate agents commented we have been great tennents throughout our tenancy.
The worst part about this company is their lack of response/ communication.
Phone calls to the office are never answered and emails consistentl ignored.
On the very rare occasion you manage to get through (press option 2 when on the automated line to buy a property as they never answer option 1- letting inquiries), you get spoken to with complete disrespect, as though you are an inconvenience rather than a paying tenant.
The situation became even worse when I tried to terminate my tenancy - It took them weeks to respond, during which time I became dangerously close to losing my new property due to of their complete lack of urgency or professionalism.
When I attempted to address the issues I'd faced and that I had been repeatedly ignored, I was insultingly accused of being dishonest and still to this day waiting for a manger to contact me to address the complaint I raised.
To add further frustration, they requested we return the keys to their office, the address wasnt detailed in the email. I located the address listed on their website. That address sent me to wrong office number 1. Tried to contact them on the phone, no answer. Tried the address on the employees signature sign off on emails, sent me to wrong property number 2. Tried to contact them again, no answer. I finally got through after several attempts again to ask for their correct office address as id been to 2 already, which the employee reacted like she'd heard this all before, told us of their new site in Middlesbrough which took several more phonecalls again to be buzzed into reception!
Overall, their conduct shows a shocking lack of basic communication, organisation, and courtesy. I would strongly advise anyone considering using this agency to think twice before entrusting them with something as important as their home.
Hannah · 20 August 2025
★★★★★ 1/5
GoogleBrak kontaktu, kompletne ignorowanie telefonów czy maili. Nie polecam
Such a pity that you can answer quickly to opinion on Google, but you don't have enough time to take care about a client.
It wouldn't be a problem for me, if you wrote back or call back with any information. We tried to contact couple times by email and phone for last two weeks, not only by require on the webside. You finally answered to our friend's email yesterday, but as I said before it wasn't our first message in this case. In addition, the form you wanted to fill has mistakes - I also wrote to you about it, but I'm not sure if anybody from your company checks emails.
Yesterday I wrote to two other agencies - no problem with contact, even though there are busy too ;)
Olga · 12 April 2024
Agent replied · 24 August 2024
Hi Olga, we can see you made you contact to us on the 5th October with your enquire and we are sorry we had 10 applicants in before you due to the high demand on the property and we had it let before we could get to you. Sorry again but due … More
★★★★★ 1/5
GoogleIf I could give 0 stars I would, don't do repairs my house is falling apart, mould, I have had no back door handle for 2 years, would strongly recommend not renting from this agency, I refuse to decorate a house for a landlord that won't do repairs.... Can't wait to be out of this houseeee
Claire · 16 January 2026
★★★★★ 5/5
GoogleAlways great service from this company. If you have any issues the team will sort them quickly and keep you updated. A special mention to Mark Sadler who has been very efficient in resolving recent issues.. Recommended.
ADRIAN · 25 August 2023
Agent replied · 24 August 2024
Hi Adrian thank you for your kind words and the special mention towards Sophie, its kindly appreciated. Sorry for the late reply had log in issue
★★★★★ 5/5
Trustpilotas a landlord I deal with Mark Sadler…
as a landlord I deal with Mark Sadler at Let Express for repairs to my properties. He is very quick and through and deals with matters very quickly and in a proffesional manner
Mr · 11 June 2026
★★★★★ 5/5
GoogleThanks so much to Brian, Neil and the rest of the team for making our dream come true . We would most definitely recommend their services, their expertise and knowledge of the area is immense. They recognised our needs and delivered. Thank you for making it happen . Ang and Graeme Lewis
Angela · 12 April 2024
★★★★★ 1/5
GoogleBooked in to view a property and had lots of reminders the day before so it was definitely booked in.Upon arrival nobody answered and we tried calling the agency twice with no answer. We waited 20 minutes and nobody came to show us the property. Just found it really unprofessional especially when you’re taking time off work to waste your time.
Helaina · 19 August 2025
★★★★★ 5/5
GoogleReally positive experience when changing over my tenancy agreement. Sophie was very helpful and knowledgeable around the process and made it a really smooth transition.
Mikey · 25 August 2022
Agent replied · 24 August 2024
Hi Mikey thank you so much for taken the time to write a lovely positive review for Sophie, it means a lot to Members of the team and very much appreciated.
★★★★★ 1/5
GoogleAbsolutely horrendous rented with them for the past 2 years and had nothing but issue after issue trying to get in contact with them is like trying to speak
with the dead abysmal
Matty · 6 November 2025
★★★★★ 5/5
GoogleSophie has been amazing throughout answering all my queries in a timely friendly manner :) Thank you for all your help and support.PositiveResponsiveness
Zoe · 25 August 2021
Agent replied · 24 August 2024
Thank you Zoe for the positive review in relation it goes long way for our staff to feel they have been valued in what at times is a tough job.
★★★★★ 1/5
GoogleI wouldn’t recommend this letting agent at all, they are one of the worse I have ever seen,
Communication via calls - zero
Correspondence via mail is even worse, I have been trying to reach them for quite a while but all prove abortive, I was eventually able to talk to an agent fortnight ago who promised to get back to me the following week, I am still expecting the call. I was surprised to contact another letting agent and got a reply within 24 hours. If there is a rating less than a star, that’s what I would have rated them, to think I have spent all this time trying to make enquiries still baffles me.
Adenike · 25 August 2023
★★★★★ 1/5
GoogleI can’t do zero stars or minus.
Never answer the phone and when they do you actually regret the answer!! Rude and unprofessional I rather get arrested and live in prison then rent from this lot.
Roberto · 24 July 2025
★★★★★ 5/5
GoogleNeil and the team at Property Express helped me to sell a property and I cannot describe how wonderful they were! It was painless and a joy dealing with the team, who were - friendly, professional and always on hand to help. I would thoroughly recommend! They made what can be a frustrating and stressful time an absolute breeze!
Cathryn · 26 August 2017
★★★★★ 1/5
GoogleA lettings agency who insists on a guarantor when a couple, who are a teacher and a carer, and who has a combined income of over £20,000, is a discriminatory, fascist outfit who should not be trusted. Forget them. Don't go with them. They're not worth the space, time or energy. In twenty years of letting experience, I've never been so insulted by any lettings agent than with these.
ROB · 25 August 2020
Agent replied · 24 August 2024
Hi Rob would you be able to send me your contact number to myself andy@let-express.co.uk to discuss sorry for late reply l have had serious family illness over the last 10 days kind regards Andy
★★★★★ 1/5
GoogleVery unprofessional. They haven't completed fixing the issues I am having with the property, while I will be completing 3 months in the property in the next 9 days, very bad communication skills keep ignoring many of my emails, fake …
Bassam · 16 April 2025
★★★★★ 1/5
GoogleHad lived in a lettin express house to our surprise when leaving the property we clean it out cut all their grass, hedges clean all the mould that wasn't meant to exist. Hadn't received a penny of our deposit back and will be pressing charges
Lucas · 13 November 2024
★★★★★ 1/5
GoogleEvicted us under section 21 and then contimued to invoice us for rent. Now they won't respond to us. Incompetent lowlifes.
Chris · 3 September 2025
★★★★★ 5/5
GoogleAmazing service from start to finish! Couldn’t recommend this company more
Freya · 6 November 2025
★★★★★ 5/5
GoogleFrom the start of our house move Sophie has been more than helpful and very professional. She's helped with the smallest of questions and got them sorted right away. Highly recommendedPositiveQuality, Professionalism
Demi · 25 August 2021
★★★★★ 1/5
GoogleI had to put one star to right a review I would give this company a wide birth zero stars they are un professional they don't return your deposit they ignore emails DON'T GIVE THEM ANY MONEY UP FRONT IT WILL NOT BE RETURNED
Kevin · 15 August 2024
★★★★★ 5/5
GoogleAbsolutely perfect throughout the full of experience with us. Thankyou to Marcus and everyone else helping us out and getting our new lovely home. So so lovely and couldn’t appreciate use anymore one again thankyou so much.
Bryony · 13 November 2024
★★★★★ 5/5
Googleboiler problems at new flat spoke to engineer mark he was there within 10 minutes met myself sorted the problem in 5 minutes engineer was well presented , professional , checked everthing before he left top manPositiveResponsiveness, Quality, Professionalism
Brendon · 25 August 2022
Agent replied · 24 August 2024
Thank you Brendon for your positive feedback and taken the time to write this review, Mark will very much appreciate your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
