Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSeriously DONT bothet
Seriously. An honest review. Please do not buy with these. I brought. So many issues. Heating NOT working. I have had approx 8 plumbers in my house. All blaming the other. After care ring me then NOTHING. Stay clear of gleesons. Seriously bad after care and they don't care when you have brought. Please take this review seriously. I would NEVER of brought if I knew the after care. Promises of phonecards back..... Never happens
Simon · 21 December 2020
Agent replied · 13 June 2024
Hi Simon, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
★★★★★ 5/5
TrustpilotToni from the Harriers Croft sales team…
Toni from the Harriers Croft sales team has been an absolute gem and continues to be as helpful as ever! Welcoming and friendly, and goes the extra mile every time we visit. We cannot wait to move in now that we have reserved :)
Arry · 31 March 2024
Agent replied · 13 June 2024
Thank you for your review ArryWe are delighted to read how happy you are with the service received from our sales executive Toni on our Harriers Croft Development!It is also wonderful to hear how excited you are to move into your new home , and we look forward to the day when we can hand you your keys, and your new home experience can become a reality.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotNew buyers experience
New buyers and had no idea what to do or where to start and we spoke to toni and she helped us through everything. I work until 5 and she will put time in to see you around your work schedule. Great experience all the way.
Cally · 19 February 2024
Agent replied · 13 June 2024
Thank you for your review CallyWherever possible we will look to be as flexible as possible, as we understand how busy the lives of our customers can be.We are delighted to read how well Toni has looked after you, and that you have had a great experience with us.We apprecite you taking the time to share your feedback with us, and will be sure to pass this on to Toni.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe enquired about a new development…
We enquired about a new development comingin to an area we are interested in. we then received a phone calla day later from Louise who was very kind, and informative. she explained the process and gave as much information she could. very much looking forward to the process ahead.
Callum · 4 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review CallumWe look forward to guiding you through any potential future purchase of a Gleeson Home!Please don't hesitate to contact us again if you need any more information at any point.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWe have been in our home 3 weeks
We have been in our home 3 weeks.
Sharron · 26 May 2026
★★★★★ 5/5
TrustpilotExcellence at Gleeson
Excellent service by Julie and Joe at the Whitehaven site. We were fully informed with excellent customer service, and assuring us at every stage of the development. I would highly recommend Gleeson.
Susan · 14 October 2024
Agent replied · 23 December 2024
Thank you for your review SusanWe really appreciate the feedback relating to the service provided by Julie and Joe, and we thank you for taking the time to share this with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGleason homes ,aderley green
So sorry about that ,the site office did contact me back and everything was clarified and there is the 10 year NHBC guarantee and , thank you Gleason homes and Denise for being so helpful
Ian · 8 October 2023
★★★★★ 5/5
TrustpilotMoved into a Kerry on Kilner Park…
Moved into a Kerry on Kilner Park Denaby in June I have to say the whole experience has been a delight from 1st meeting Shelly who was brilliant and kept us informed at various stages.The site team Chris & Tony have been great dealing with all remedials in a quick professional manner and we can't thank them all enough.Thanks Alan & Helen
Alan · 12 August 2019
★★★★★ 5/5
TrustpilotSquirrel fold
Sarah and John, the lovely sales team at the gleeson site squirrel fold! Extremely helpful. Very friendly. Upfront in regards to part exchange. We have just started the process of moving in to our new home but already I feel at ease! Well done guys ❤️
Debs · 26 January 2024
Agent replied · 13 June 2024
Thank you for your review DebsIt's lovely to read how well the team at Squirrel Fold are looking after you at the start of what will be an exciting journey!The team are always there to guide and support, so please dont hesitate to call them if you need anything at all.Kind RegardsGleeson Homes
★★★★★ 5/5
Trustpilot10/10
Mary from start to finish has made my experience 10/10, from listening to me and waiting after her working hours to support me, support has been the best. Even though she has now moved sites, still responds and helps me. Wouldn’t have been here without her!
Sophie · 26 January 2024
Agent replied · 13 June 2024
Thank you for your review SophieLovely words relating to Mary and her support throughout your Gleeson journey - we will be sure to pass these on!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotThink before you sign up for anything- read all reviews first, they are true!
Would not recommend a Gleeson home to anyone. We have issues from Oct 2020 that still have not been either addressed or resolved. The sales process service is second to none but once they get your money, aftercare service does not exist. The quality of the fixtures and fittings are cheap and we have had to already replace things less than 2 years later.
Debbie · 21 July 2022
Agent replied · 13 June 2024
Hi Debbie, we are sorry to hear about the experience you are having with Gleeson. This has been passed over to our regional team and someone will be in contact. Regards
★★★★★ 5/5
TrustpilotMy Gleeson experience
My Gleeson experience has been exceptional from reserving my plot to moving in to my lovely new home on the St Patricks Vale site in Aspatria.
Janette · 24 December 2025
★★★★★ 5/5
TrustpilotDebra at Carrwood Park
Fantastic experience with Gleeson Homes. Our point of contact is Debra, who has been nothing but friendly and supportive throughout the whole experience. We still have a long way to go but i don't think will be able to get through it without Debra's guidance. Such a pleasure to deal with and such an asset to Gleeson. I feel her work should be recognised more!
Jon · 6 May 2022
Agent replied · 13 June 2024
Hi, thank you very much for your review. We love to hear about our customers journey. Debra will appreciate your kind words. We are glad to hear you are enjoying your home buying experience with Gleeson. We hope you love your new home when you move in. Regards.
★★★★★ 5/5
TrustpilotI have recently just bought one of…
I have recently just bought one of their houses. From start to finish they were amazing, kept in contact every week with what stages that we were on and were all so friendly.We have been in just over a week and the team and the group of builders can not do enough for you. Any problems they are out straight away.So happy with the decision to buy a home from Gleeson.
Hayley · 11 May 2021
Agent replied · 13 June 2024
Hi Hayley, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotGreat experience with Claire and Louise
We have had a great experience with Claire and Louise so far at Carrwood Park. They have been thoroughly professional, always welcoming and helping us throughout the buying process. We have always been greeted with a smile on their face. Always received prompt response to our queries.
Jazib · 10 December 2023
Agent replied · 13 June 2024
Thank you for your review JazibIts good to hear how well Claire & Louise have looked after you. We will be sure to pass on your kind words to them both.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent Service from Mo, Gleeson Development Manager
Mo, Gleeson development manager is energetic, very good in getting things in order and we can vividly say he has the 100% ability to work collaboratively with customers at all times according to what we saw from him and received. Therefore, we are happy about the services we are receiving from Gleeson Homes through Mo, and others.Once again many thanks Mo,Ibi & Liz
Ibi · 29 July 2022
Agent replied · 13 June 2024
Hi, thank you for your review. We love hearing about our customers home buying journey and we are pleased to hear you are happy. Kind Regards
★★★★★ 5/5
TrustpilotMiddlestone Meadows
We bought a property in Middlestone Meadows in January, moved here in February and have never had any problems since. The sale went smoothly and quickly, and the sales executive, Jane, was always available for help and advice. The construction site manager is also accessible, and, except some minor things that were solved quickly, we haven't had any issues. The estate is lovely and we would definitely recommend it!
Marija · 16 September 2021
Agent replied · 13 June 2024
Hi Marija, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotI am in the process of buying a house…
I am in the process of buying a house at Stoneyford. Tina Walker in the sales office is an amazing lady and very helpful, easy to talk to throughout the process. She is very informative, and a first time buyer, she was able to understand my needs and supportive necessary information.
Peter · 24 March 2025
★★★★★ 5/5
TrustpilotLauren Gleeson’s customer care team.
A great experience with Lauren in Gleeson’s Customer Care team. I needed some details quite urgently that I’d no longer kept a record of and Lauren helped me instantly. I was able to go straight back to my mortgage advisor and didn’t face any delays.
Katie · 17 January 2024
Agent replied · 13 June 2024
Thank you for your review KatieIt is lovely to hear how well Lauren in our Customer Care team dealt with your enquiry, and we thank you for taking the time to acklnowledge this.Should you need any further assistance, please do not hesitate to call again.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLiam conneely@the shorelands
Liam conneely@the shorelands, was very helpful and knowledgeable helped us very professionally through the purchase process, the end result of the new house is superb, very pleased well done Gleeson
Kevin · 18 October 2024
Agent replied · 23 December 2024
Thank you for your review KevinWe really appreciate you taking the time to feedback to us regarding the service provided by Liam, and we are delighted to hear that you think your new Gleeson home is supurb....that's what we want!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotCrown Gardens
We have had an amazing experience with Amaara at Crown Gardens! She has been so helpful and guided us through the process as first time buyers leaving us with a stress free experience and always sending us updates on the progress of our new home. We can’t wait and are so excited to move into our new Gleeson home :)
Amie · 16 November 2024
★★★★★ 5/5
TrustpilotExemplary service, Builder & Staff
Toni Welsh our senior sales executive gave excellent customer service during our enquiry & reservation of our new property. She conducted her with professionalism and was extremely helpful with information and expertise with regards to options available to us. The offer by Gleeson to provide a 5% deposit was a great incentive to us when choosing a new home.
Thomas · 29 November 2024
★★★★★ 5/5
TrustpilotGreat experience
Sharon at the Rainsborough Park development is super friendly and helpful, she has made our house buying journey exciting and enjoyable. She is happy to answer any of our questions (no matter how crazy) and always keeps us in the loop with any updates!
Sophie · 1 February 2024
Agent replied · 13 June 2024
Thank you for your review SophieWe are really pleased to hear how our Sales Executive Sharon has made your new Gleeson home purchase enjoyable.Please do not hesitate to reach out to us with any further questions you need answering - no matter how crazy ! Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWish I could give 0 stars
Wish I could give 0 stars. Terrible company to deal with who build terrible houses. Takes years to get anything fixed and then the snowball of problems after the initial issue they wash their hands of. Customer service team lie constantly to you just to try and get you off their back.Ripped my front garden up and never re-turfed it and said that was my responsibility, even though the front turf is provided by them. For years ignored that a drain cover was never fitted correctly, they looked at it confirmed it wasn’t fitted and still left it for another year and when the drain was filled with stones from the drive, sealed the cover and now won’t clear the blockage in the drain.If I could go back and never listen to the salesman’s lies and waste my money, I would.
Danni · 25 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
