Gleeson Homes Tees Valley Middlesbrough reviews

★★★★★ 1/5

Trustpilot

Do not waste your time or money

Do not waste your time or money, absolute bag of SH!T both house and customer care! Amongst the many issues I’ve had with incompetence from the sales staff losing paperwork and charging us and extra £500 for stuff we didn’t actually want in the house, they’ve failed to come and fix the drain pipe that has broken and now p!ssinf water all over the french door and getting in!! My downstairs toilet hasn’t been flushing properly, so I reported this a month ago, one person has been out, didn’t even look at it and said he’d be back in half hour, that was two weeks ago and gleesons don’t understand how to pick the phone up!! It’s now got to the point where the back of the toilet is leaking and has rotted the wood, the toilet is overflowing, they’ve boxed the back of the toilet in so I cannot get to the isolation valve and is now ruining my flooring. Ooh just to add as well that I’ve been without proper heating for almost two months because they’ve had apprentice electricians on (not a good enough excuse) who clearly haven’t been supervised or trained correctly. They’re literally cowboy builders and are getting millions out of people for houses that aren’t even worth a quarter of the price.Do yourself a favour and buy from ANY other company.

Grace · 14 January 2021

★★★★★ 1/5

Trustpilot

Avoid never buy from Gleeson!!!

Buying a house from Gleeson has been the worst experience of my life!!! Customer service is the worst ever. Problem after problem, 3 gas leaks to be told there’s a fault with washers on the pipes in all the houses but waited till people complained before fixing! 4 water leaks, had 4 holes cut in my hall way and one in the kitchen to find the leak which was a pipe not fitting correctly now my pipes all bang once heating is on to be told this is just them warming up and they won’t fix. Water damaged my stairs carpet and kitchen table which they won’t pay for. Waited 3 month for a new front door and kitchen doors have fallen off to be told they won’t fix due to have been in 18 months.

Chris · 11 January 2021

★★★★★ 4/5

Trustpilot

A thank you

It was really a nice and good journey, what a good experience Gleeson really helped me to get my dreams come true .It will not be fair if don’t mention Alex the sales manager a hardworking girl super fantastic one .Always tell the next procedure even when finished she always do a follow up checking on you. Thank you Gleeson thank you everyone who works there

Liberty · 14 December 2024

★★★★★ 5/5

Trustpilot

Love our home in Lune Park

We've just moved into our home in Lune Park Wigan. We bought it during Covid so it took a bit longer to complete due to lockdown but we are extremely happy with the end result. Having built 7 houses ourselves in South Africa we know first hand that it's impossible to get a perfect house without a couple of small issues. Lune Park are blessed with an extremely helpful and knowledgeable Sales Consultant Kath Morris who was my rock during the build plus a phenomenal Site Manager Gavin James who was always helpful and patient with a very impatient me. The site is well run and the houses are finished to really good standard . Your snag list is attended to instantly and the staff are always helpful and friendly. After reading a lot of reviews on Trustpilot we feel very blessed to have chosen Lune Park.

Linda · 13 December 2020

★★★★★ 5/5

Trustpilot

We love our Gleeson Home

Honestly, I have nothing bad to say about our experience with Gleeson or our home we’ve now lived in over 2 years, now 3 years since reserving at slab. We bought on Carrwood Park, other than the roads and paths which are atrocious (but we know these will be replaced when site is finished) and the stone driveways which look scruffy with everyone’s stones flying onto the roads. Our house is lovely and was finished to good standard, we haven’t had to have Gleeson fix anything other than a tap we broke ourselves. The house stays warm all day after being heated in the morning if we keep the doors closed. Gleeson have always acknowledged and corresponded with us within 48 hours of any communication. We love our house, but have outgrown it, I will be sad when we have to sell and leave. Lots of people leaving negative experiences, but I know there are plenty more people with positive stories to tell.

Kayla · 12 December 2020

★★★★★ 5/5

Trustpilot

Debra - Amazing!!

We have recently reserved a Kildare at Carrwood Park. We picked the development at the beginning of the year and awaited for our chosen plot to become available. As soon as it did we managed to reserve with Debra and she has made the whole experience so pleasurable, stress free and we’ve felt completely at ease! We can’t wait to move in and look forward to liaising with Debra throughout our journey.

Greg · 6 May 2022

★★★★★ 5/5

Trustpilot

Liam at The Shorelands

Liam at The Shorelands we have found extremely helpful, he goes the extra mile for you and nothing is to much trouble. Very professional in his work, gives good advice if unsure, keeps you updated on various stages off the plot you are purchasing.

DIANE · 1 July 2024

★★★★★ 5/5

Trustpilot

Moving with gleeson

Gleason was really good and got everything done very quickly to move in are first house and I’ll recommendVictoria

Alex · 8 November 2024

★★★★★ 5/5

Trustpilot

LAUREN BEST

The support we have received from Lauren certainly goes above and beyond.Every single email and query is responded to urgently and with immediate follow up action.I have dealt with over 10 people in the Gleeson company and Lauren certainly stands out for providing amazing customer care.Thanks for your help Lauren!

Jade · 13 February 2024

★★★★★ 1/5

Trustpilot

Shambles

I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.

Bilal · 22 May 2024

★★★★★ 5/5

Trustpilot

Reservation and Options

Reserving our home and later arranging our options and extras was very straightforward, and the help we've had from Dina at the Castledene site throughout the process has been excellent. She's been so patient and I really appreciate all of her help.

Rebecca · 13 July 2024

★★★★★ 1/5

Trustpilot

Omg please avoid these cowboys you will…

THESE NEED INVESTIGATION -scum bag rats I'd love to meet the CEO and let him know how his company ruined us and have a few things to say to him please avoid these cowboys you will 100% be sorry I can't even begin to tell you I've now gone to the papers

Aycliffe · 20 December 2023

★★★★★ 1/5

Trustpilot

Very bad customer service after moved in…

One of the worst developers I have ever had to deal with. Some of the work is shoddy compared with Avant, Bellway. They are so nice to the customer before the move in date, once you’re in and the snags need fixing (and there will be a lot of them) they don’t want to know. I have reported a problem with the French doors in the summer numerous times still not fixed, has a half inch gap down the side, the doors have to remain closed as if opened I would not get them closed again. Shocking customer service.

Wendy · 11 March 2024

★★★★★ 1/5

Trustpilot

Don’t bother.

Honestly if you like your stress levels to be at a low DO NOT buy from gleeson! We’re nearly 2 years in & still have defects from when we got our keys that haven’t been rectified. There’s been neumerous site managers who all tell you different things. 3 times our roof tiles have blown off due to poor fitting, we’ve asked for the loft to be checked each time to be told, there won’t be any damage in the loft.. The rain water going in the holes of the missing tiles must go somewhere right? We laid grass in our back garden, what a waste of money that was as the drainage is rubbish, we we’re told it needs a few years to dry out from building disturbance. We’ve taken time off work countless times for contractors to attend who then don’t show up but tell the site manager we were not home. They’ve asked us to sign defects as completed that aren’t then when you say they haven’t you get a message to say the site team have said ot has been done, it then takes their own contractors/team who supposedly fixed the defect to say no i didn’t do that because the materials weren’t available for them to say they’ll sort it & it get left for even longer. It’s okay having all these lovely showhomes for people to view but they quickly drop their standards when it comes to the quality of homes people are purchasing. I’m sure they’d be on top of things if it was their own or one of their families homes. The rest of us are just left to spend our own money on fixing things that have been reported but just ignored! Especially things like doors not locking.

Customer · 8 March 2024

★★★★★ 5/5

Trustpilot

Middlestone moor

Been in our Wicklow since February and had minimal issues since then, anything that came up was promptly fixed and sorted by the team. Jackie from Middlestone meadows was great and so helpful from day 1 of the whole thing.

Alice · 4 August 2024

★★★★★ 1/5

Trustpilot

2 years after moving into home in…

2 years after moving into home in Skelmersdale the roads and pavements still not done Dangerous to walk on and drive to homeRaised drains make it impossible to drive around safely and damaged undertray of my vehicle Whole estate has made numerous complaints but nothing resolvedAvoid this company

Gary · 27 February 2024

★★★★★ 5/5

Trustpilot

Louise at calverley view was amazing…

Louise at calverley view was amazing she is dedicated to providing upmost excellent service and is amazing sales representative made the whole process extremely smooth and is dedicated to putting you first a true gem for the company. Thank you so much you an absolute amazing soul

Consumer · 14 March 2024

★★★★★ 5/5

Trustpilot

As a keen prospective first-time buyer

As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David

Olusola · 27 May 2024

★★★★★ 5/5

Trustpilot

10/10 recommend

I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.

Liv · 18 February 2021

★★★★★ 5/5

Trustpilot

Recently purchased a property Middleston Meadows at…

Recently purchased a property at Middleston Meadows in Spennymoor, could not speak highly enough of the service and care given by Jackie, from beginning to end she kept me up to date with weekly calls.She undoubtedly made a huge difference to the whole process can’t thank her enough.

Margaret · 9 February 2024

★★★★★ 5/5

Trustpilot

Great customer service from Catherine

Great customer service from Catherine at The Rowans in Workington. Very friendly and helpful. She provided us with great viewings of several properties and talked us through all the extras available on the property and the part exchange process

Alex · 27 July 2024

★★★★★ 1/5

Trustpilot

Still awaiting action on a reported…

Still awaiting action on a reported issue, also, still awaiting a response to my review on this back in March. Selective customer service, evidenced by other responses to 0 stars. Clearly, we are homeowners not worthy of resolvement. Unprofessional. Loss of trust established and I’m suspecting more issues and non-action will arise.

Chris · 24 April 2025

★★★★★ 1/5

Trustpilot

When we bought our house on the…

When we bought our house on the Monteney park we were so excited about it we bought a lot of extras including kardean flooring and was told we had 2 years warranty apparently that was a lie as my floor has lifted and cracked and because it was over a year gleesons won't help how's that good service and the outside we were told they would be trees and a pleasant outlook and it's a mess so very unhappy with Gleesons

Mr · 25 January 2024

★★★★★ 5/5

Trustpilot

Friendly, quick and reliable.

So far do good.We fell in love with one of there properties in Halifax, and placed an offer there and then.Everything happened at pace, and we where supported the entire time. Our sales rep went above and beyond for our hand over that outside of her control was delayed.Additionally the level of tentativeness we have had after moving in can not be faulted.We had a great experience.

UK · 16 June 2022