Auction House reviews

★★★★★ 5/5

Trustpilot

Brilliant service through-out

After trying the traditional estate agent route to selling for over a year, I reluctantly decided to give Auction House ago, in attempting to sell my fathers house for him.

Darren · 9 September 2026

★★★★★ 5/5

Trustpilot

Dan Auction house

Working with Dan at the auction house has been a seamless process. Very good communication and always contacts me when a property comes available that he knows id be interested in

Luca · 1 September 2026

★★★★★ 5/5

Trustpilot

Gary was so helpful during what for me…

Gary was so helpful during what for me was an anxious time. He took the time to explain all the details of the process and kept me updated throughout. I felt that I could relax because the sale of my Mum's house was in good hands. Brilliant Job Gary. Thanks so much 🙏 🙂

Alan · 8 October 2024

★★★★★ 5/5

Trustpilot

Excellent, quick and efficient

I recently sold a property through Auction House Wales and I found them to be excellent. Marc Morrish was very easy to deal with and efficient, keeping me informed throughout the whole process, right up until completion. I was surprised how quick the process was as I hadn't decided to sell until mid January, and by early March it was all complete. They were very reasonable in their charges in comparison to other auction companies that I had been quoted, more than half the price of Dawsons for example, who also wanted to start the bidding on my property at 10k less than Auction House Wales. Overall it was a very satisfactory experience and a company that I would highly recommend, while Marc Morrish is a credit to the organisation

Simon · 17 March 2023

★★★★★ 5/5

Trustpilot

Gary Davison was so helpful and…

Gary Davison was so helpful and knowledgeable in getting my parents house sold. He kept us informed the whole process and was always there to answer any questions we had. An absolute 5 star service! Thanks so much Gary for all your help - kind regards and best wishes - Elaine Farley

Laney · 4 November 2024

★★★★★ 5/5

Trustpilot

A faultless experience, couldn’t recommend highly enough!

Chris was absolutely brilliant from the first viewing, through to completion. Super friendly, knowledgeable and helpful. It was my first auction and I couldn’t have felt any more supported. I would recommend Auction House SW to anyone, and Chris is a real credit to the company. Thanks so much and see you on the next one (fingers crossed!)

Naomi · 20 June 2024

★★★★★ 1/5

Trustpilot

Really bed experience list day exchange…

Really bed experience list day exchange continues no one available to give key I driver over 45 minutes to get a key and only mian door key I get it is been over 10 day I'm still waiting to get all other key !!!

S · 13 May 2026

★★★★★ 5/5

Trustpilot

Exceptional service throughout and highly recommended

I can not thank Mark Willett enough for all the support the last few weeks since deciding to put my property into the auction via Auction House. A colleague at my office contacted Mark on my behalf initiating the first call to see what process I would need to follow to list it for sale. At such a challenging & uncertain time in the housing market, Mark was honest about the situation throughout and guided me through from the start to ensure the best possible outcome. He communicated with me regularly and gave every opportunity to get my property advertised in all areas including relevant contacts, social media & local papers for the best possible chance. It has been such a nerve racking time due to the change in the market and I accepted that the price would be lower than a private sale. However, it was 100% the right decision as it completely took the stress and pressure away knowing it was being looked after in such a professional way for me. Communication was definitely a key factor in making this experience so positive. Over the last year my experience of high street agents has been the opposite to what I have received through Auction House. With my property now sold I feel a weight has been lifted. Thank you Mark & Auction House for the successful sale of my property at the auction on the 7th December!

Annelie · 14 December 2022

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish

Dan at Auction House North Wales has been exceptional from start to finish with the sale of our property. He consistently went above and beyond, even outside of regular hours, to ensure deadlines were met and everything went smoothly. His communication throughout has been outstanding. We couldn’t have asked for better service. Highly recommended.

Jon · 21 August 2024

★★★★★ 5/5

Trustpilot

Would recommend and will be using again.

Great experience working alongside this team. Mainly dealt with Ross and George and they couldn't have done more for me. I was kept informed of all information passed throughout auction house and solicitors. My property took quite a while to sell but a huge thanks to the persistent work of George and others involved to help get the sale across the line! Brilliant company and brilliant guys!

Kirsten · 12 December 2023

★★★★★ 5/5

Trustpilot

Transparency, honesty and trustworthiness…

I have been working with Dan Lawrence at Auction House North Wales for some months now and his knowledge and service levels are second to none. Always available at the end of the phone, no matter the time. He is very honest, trustworthy and transparent and does what he says he is going to do which is a priceless quality to have in this industry. He has a vast wealth of knowledge within property and this clearly shows in his knowledge and understanding of the market. I am currently working direct with Dan on both sales and potential purchases and will continue to do so. Can’t recommend Dan and Auction House enough to work with if you are looking to sell a property or purchase.

Gregory · 9 November 2022

★★★★★ 5/5

Trustpilot

Lukas immediately put me at ease at a…

Lukas immediately put me at ease at a very stressful moment and explained the process in detail. Whenever I had a question he and his team were very quick to respond. I would highly recommend the service recieved from Lukas and his team at Auction House.

O · 9 December 2024

★★★★★ 5/5

Trustpilot

Excellent Service

We bought a property from auction via Auction House Sussex and Austin Gray in summer of 2022. The auction process was very smooth, they're very much on top of the online technology. In fact, we then bought after the auction. Both during the auction and after, the bidding process was very efficient and all our queries were responded to quickly and fully. They were very helpful during the conveyance and Melanie was supportive throughout. We would definitely recommend Austin Gray.

Julie · 5 November 2022

★★★★★ 5/5

Trustpilot

I was nervous about buying at auction

I was nervous about buying at auction, as I'd never done it before. James was great beforehand and reassured me, and on the day of the auction, it ran calm and measured, James made it very enjoyable and I felt a lot better about it than I had expected

Paul · 24 October 2024

★★★★★ 5/5

Google

Very professional especially Catherine and Steve who have gone over and above! Thanks to you both

Joanne · 16 November 2025

★★★★★ 5/5

Trustpilot

Would definitely recommend

Chris and the team made the whole process simple and effortless. It started with great advice on going down the auction route and a realistic assessment on the market valuation for our property.They handled all the viewings, screened all the time-wasters, and found us a buyer prior to auction in less than 6 weeks.The whole legal process was significantly simplified, and the short 38 day completion time was perfect for our situation…even when the banks were messing us and the buyer around which meant an unavoidable delay, Chris helped to keep the dialogue going and kept things on track and everyone calm..Great interaction and “local feel” from the whole team combined with “big company” market knowledge and expertise….Would definitely recommend.

Billy · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, we were looked after by Mark Upson who kept us up to date with everything from start to finish, fully recommend

Jill · 22 September 2026

★★★★★ 5/5

Trustpilot

Phenomenal Customer Service

I had an unusual property to sell and I didn't know much about auctions, so I messaged a few local places. From the initial contact I had, and before I'd made any decisions, Sam Harris at Auction House in Sheffield was the most customer-focussed person in terms of being informative, helpful and replying swiftly. From viewing the property and right through the marketing process, Sam and colleagues were excellent, explaining the processes and keeping me updated. I was very happy to trust their recommendations about a solicitor and EPC assessor because they had treated me well and instilled confidence in me from the start. A lot of other organisations could really learn from how Sam and Bethany interact and do business. I got a great price for the property and it's been the least stressful property transaction I've ever had (I've been buying and selling properties since 1992).

Vq · 15 September 2022

★★★★★ 5/5

Trustpilot

Fast, efficient and simple

From the moment we viewed the flat, and were shown round by a fantastic well informed agent, to discussing next steps, auction protocol and finalising paperwork with manager Philippa, I have been so impressed by the process and would definitely buy through Auction House, Kent again! I cannot recommend it enough.

Joanne · 23 February 2026

★★★★★ 5/5

Trustpilot

Sale of small building plot

We had a small building plot to sell. Oliver Prior (who is a Chartered Surveyor and also has a Masters degree) dealt with the sale of it for us. He gave us professional advice prior to the auction. The reserve price was not quite reached and he successfully negotiated on our behalf after the auction to secure a sale at the best possible price. Oliver worked very hard on our behalf and we would definitely recommend Auction House. We were initially unsure about going to auction as we were not familiar with it as a means of selling property. Our fears were completely allayed by Oliver and the team who were excellent throughout, they far exceeded our expectations.

David · 3 August 2022

★★★★★ 5/5

Trustpilot

Smooth operation and extremely helpful!

The overall service from initial home visit to auction ran very smoothly. I was kept up to date with all activity all the way to the auction date. The communication and advice received from Dan and the team was extremely helpful. I would have no issue recommending Auction House UK in the future.

Philip · 12 July 2024

★★★★★ 5/5

Trustpilot

Fantastic and friendly service!

After the disappointment and headache of my mother in laws house sale collapsing at the last hurdle, it was suggest that auction maybe the route and the recommendation to go with yourselves has paid us very kindly ! I can not fault the customer service, attention to detail and advice from Gary and the team. For someone who has never sold through auction it seemed a bit daunting but we had nothing to fear. The guidance and walking us through the process was second to none. Gary went above and beyond to facilitate our auction lot as we live nearly 3 hours away. I can not fault the service we have received at all. Thank you for everyone’s efforts !!!

Nadine · 30 July 2022

★★★★★ 5/5

Trustpilot

Very helpful staff especially Hannah

Very helpful staff especially Hannah, efficient and knowledgeable. Quick responses.

Ms · 19 December 2025

★★★★★ 5/5

Trustpilot

I dealt with Hannah Turner and she was…

I dealt with Hannah Turner and she was extremely helpful in our dealings on a purchase and I was made to feel very comfortable with what I was doing. She was very patient and helped me a great deal She is a credit to the organisation

Adrian · 28 October 2024