Auction House reviews

★★★★★ 1/5

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I owned a small commercial property and…

I owned a small commercial property and the tenant wanted to leave and gave three months notice so I thought I would try auction as an auction date was available two days after the tenant was leaving. I have never used an auction site before and told auction house this so I could get as much information as possible and I signed up with auction house. About 6 weeks from auction date (March 2024) I was getting a little concerned as I hadn't heard anything so sent an email to be told that nothing is done until the auction before is finished (March 2024) so left it at that. April arrived and still I hadn't heard anything and no photos etc had been taken so again contacted them. A couple of days later I was informed my property was listed, I was quite shocked as no one had been in contact re photos etc. I looked online and indeed my property was there and it had photos but no one had arranged this with me. I was under the impression that like an estate agent I would go through any photos and description and agree they were suitable but this did not happen. The pictures that auction house took were of extremely bad quality and did not show the property at its full potential, it was bin collection day and neighbouring properties had left their bins outside mine for collection. Auction house did not even move these so the front picture just showed the property with numerous bins outside making it look as if was always like that. If they had informed me someone was going to take photos I would have gone there to check everything etc, but they didn't. I also then went to check the property and found they had screwed a large auction house sign direct to the render on the outside, damaging the render. There is a large shop window right next to where they had put the sign so why couldn't they have just stuck a sign to the inside of the window instead of damaging my wall, by that time the sign was up and the damage already done so it wasn't worth talking down. About a week later I had a call from my tenant to say a potential buyer had been in and asked my tenant to pass their number to me. I rang this potential buyer and it appears she had seen the property as soon as it had gone on and wanted to buy the property before the auction so rang auction house to put forward an offer. The buyer was told by auction house that seller (me) had just put the property on and unlikely to be accepting offers. NO ONE from auction house notified me about this buyer or her offer, if she hadn't spoken to my tenant and left her number would I have ever known about her? The buyer was also disgusted that auction house had not told me about her. As it was the buyer and I sorted out a price between us and she did actually go on to buy the property. I found I had terrible service from auction house,they simply did not keep me informed and did not tell me about this buyer and also damaged my property. The worst part is they charge for this so called service!!! Definitely would not use again.

Project · 10 May 2024

★★★★★ 5/5

Trustpilot

Selling

A very easy process from start to finish. I had a Victorian house split into three flats to sell. Tge agent went out to view and appraise the property, there was no need for me to be present and as I had had previous dealings I felt happy not being there. There was then a discussion as to the guide price. Watching / Listening to the auction online wasn't as fun as being there in person but the auction was easy to follow. The property was unsold during the auction as it didn't meet my reserve but two hours after an offer was made and I accepted. This is a hassle free way to sell. Worthwhile thinking about it.

Matthew · 9 May 2024

★★★★★ 5/5

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From first contact through to sale…

From first contact through to sale completion Mark Upston was considerate knowledgeable and kind- understanding the stress and pressure which came for me with my first experience of selling by auction I was quickly able and very happy to leave things in his capable hands He kept me up to date throughout the process and was always available for any questions or reassurance Thankyou for professional job Mark handled with kindness and consideration

Customer · 28 August 2024

★★★★★ 5/5

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Exceptional experience with Auction House North Wales and Dan

My experience as a buyer with Dan at Auction House North Wales has been nothing short of exceptional. Dan's professionalism, knowledge and dedication to his clients truly set him apart in the real estate industry.Dan's expertise in real estate auctions is truly impressive. He has a deep understanding of the market and the properties available for sale, which has been invaluable in helping me navigate the auction process with confidence. Dan's insights and guidance have been instrumental in helping me make informed decisions and secure properties that meet my needs.What stands out most about Dan is his outstanding customer service. He is always responsive, reliable, and goes above and beyond to ensure that my buying experience is smooth and successful. Dan takes the time to listen to my requirements and preferences, and he works tirelessly to help me achieve my real estate goals.Thanks to Dan's expertise and dedication, I have been able to acquire remarkable properties through Auction House North Wales. I highly recommend Dan to anyone looking for a trusted and knowledgeable professional in the real estate auction industry. Thank you, Dan, for your exceptional service and for making the real estate auction process a positive and rewarding experience!

Mr · 25 April 2024

★★★★★ 5/5

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A big thank you to Dan at Auction…

A big thank you to Dan at Auction House. Throughout the whole selling process I felt he took special interest in not only achieving the sale but keeping me updated and informed of progress at all times. Over the years I have sold many houses with differing experiences, but I have to say that Dan is up there as one of the best. This sale had its challenges but Dan's quick understanding of all the issues and his willingness to assist with whatever was required has to be complimented.

Ruth · 19 April 2024

★★★★★ 5/5

Trustpilot

Auction house were brilliant

Auction house were brilliant! We found ourselves needing to move quickly as we’d outgrown our home with an extra baby and needed to move before I went back to work. We had considered using webuyanyhouse but they kept reducing the price they’d pay. Chris gave us great advice, we dropped the guide price to get some more interest and we ended up £70k better off than using our other options. I would not hesitate to recommend Chris and the team at Auction House. Thank you for helping us move!

Lizzie · 13 April 2024

★★★★★ 5/5

Trustpilot

Perfect support

From my initial contact, telephone calls, right through to the auction itself, the professionals I spoke to were so helpful and friendly. They guided me through the process (as a trepidatious, first time auction participant) and ensured I was fully informed and supported.

DMA · 23 September 2026

★★★★★ 5/5

Trustpilot

Excellent service!

Having never auctioned a house before I wasn’t sure of the process and how it worked. I dealt with James Pank who was patient, supportive and professional from beginning to end. He took time to treat me as an individual and was understanding of my personal circumstances surrounding the sale. Every stage was clearly explained to me and James kept in touch all the way through the process. I would highly recommend James and the team at Auction House to anyone looking to auction their property.

ML · 8 April 2024

★★★★★ 5/5

Trustpilot

Faultless!

Being an agent, we recently worked with Dan on a tricky property we had for sale which after two fall throughs, went to auction and resulted in selling for the original list price. My clients are thrilled and the process has been seamless with such a quick turn around. Dan is always at the end of the phone and super helpful. The process is simple and we are looking forward to working with Dan and Auction House again!

Phoebe · 14 May 2024

★★★★★ 5/5

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Excellent customer service and guidance…

Excellent customer service and guidance throughout the process. Katie was efficient and Working with me all through the auction process. I was constantly kept up to date and in contact throughout.

Annya · 22 December 2025

★★★★★ 5/5

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Auction properly purchase

Allan Harrison from auction house was brilliant he explained exactly how the auction worked and kept us updated with information needed.Once purchase was complete we then dealt with Sally who again was very helpful and talked us through anything we were not sure of. We as novice auction buyers were very happy with all the help we received from Allan and Sally.We are very grateful for Allan guiding us through the buying process.

Dean · 1 August 2024

★★★★★ 5/5

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House Sale

After 2 sales fell through for my late parents home at the signing contract stage I decided to go through the Auction process. The stages of the Auction was explained in detail to me by a nice person called Dean Fenton. I've never used an Auction before, but I wouldn't hesitate in using Auction House again. Very friendly people and they provided step by step advice. The result was the property was sold and I was very very pleased with the outcome. Thank you so much Dean and Auction House.Mark Robinson.

ROBINSON · 5 March 2024

★★★★★ 5/5

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Robert has been very helpful in…

Robert has been very helpful in negotiating the sale of this cottage.

Maxine · 15 May 2026

★★★★★ 5/5

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I was very impressed.

I was very impressed with Chris and Cheryl at the Auction House. From the start, they were professional and transparent about the process. Communication was excellent, keeping me informed, and I was pleased with the final sale price. I highly recommend Chris and his team as their service was smooth and efficient and they were a pleasure to deal with. I would definitely use their services again in the future.

Alison · 27 August 2024

★★★★★ 5/5

Trustpilot

Easy and stress free

The staff were knowledgeable, helpful, friendly and efficient. The process was explained very clearly so we knew exactly what to expect. Communication was also really good with plenty of updates in the run up to, the day of, and after the auction. The whole experience was just incredibly easy and took all the stress away from selling a house.

Isabel · 19 May 2026

★★★★★ 5/5

Trustpilot

Amazing service from Noah!

Working with Noah and Auction House London has been a seamless experience. Noah has been incredibly patient and professional with the sale of my flat and managed to achieve a sale price that exceeded my expectations. I can highly recommend Auction House London for their incredible service, outstanding knowledge and personable service. Thanks so much Noah and hope to work with you again soon.

RK · 22 November 2024

★★★★★ 5/5

Trustpilot

We had the most incredible experience…

We had the most incredible experience working with Dan Lawrence at Auction House! From start to finish, he was professional, attentive, and truly went above and beyond to ensure we sold our home. His knowledge of the market was unparalleled, and he guided us through every step of the process with expertise and care. Thanks to his dedication, we sold our house in record time. I cannot recommend Dan highly enough! If you're in need of a reliable, trustworthy, and efficient agent to sell your home, look no further. He is simply the best in the business!

Anthony · 2 February 2024

★★★★★ 5/5

Trustpilot

Sale of HMO through auction

We recently sold a property with Auction House. We have used many other similar auction property agents previously, but this was the first time we had used the above property agent.We were assigned Jordan Rowe as our agent .We don’t usually write reviews, we only do so if we have received exceptional service, hence , why we are writing this review.We initially met with Jordan at the house we wanted to sell, we had also met with three other similar agents that same day. After a couple of minutes, my partner and myself ( the co-owner of the house) knew immediately that Jordan was going to be the agent we wanted to instruct. His professionalism and understanding of our business and our objectives was outstanding. His down to earth approach, and professional knowledge was extremely impressive, and we signed up the same afternoon giving our instructions to Jordan.After this initial meeting, Jordan subsequently got the ball rolling ,so to speak ,and we were up and running with the advertising of our house which was completed in a very short period of time. Throughout our journey of sale, Jordan made regular contact with us (keeping us fully informed) and talked us through every step of the auction process.The house then sold at auction very quickly ,and we achieved our sale !There were no issues at all .We honestly cannot recommend Jordan enough. Anyone reading this review and thinking of using the agent company should be assured of a gold star service , just ask though to be dealt with by Jordan Rowe!!!Sent byGaynor WainKaren Bates

Gaynor · 26 January 2024

★★★★★ 5/5

Trustpilot

Makes moving easy!

We dealt with Jenny Austen who was fabulous from start to finish. She put our mind at rest about the whole auction process, as we had previously only used traditional estate agents. Such a smooth, straightforward sale, which all happened really quickly. I only wish I had tried it sooner. Would have saved me so much stress from buyers pulling out and chains collapsing!

Tracy · 30 October 2024

★★★★★ 5/5

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Thank you guys so much you have been so…

Thank you guys so much you have been so very supportive at what has been a difficult time for me with illness in the family and you have advised me marvellously at each stage right up until today and the completion

Yvonne · 3 September 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

Highly Recommended I have previously had bad experiences buying and selling at auction. After extensive research I found Auction House to be the best.I then spoke to Puja who went above & beyond to help me and I have a had a great experience. I've used Puja for multiple properties now and hope to use them again in the future for more to come!

Monish · 9 October 2024

★★★★★ 5/5

Trustpilot

Fantastic Service.

We came across Auction House after a stressful and emotional five months of trying to sell my grandparents home privately. Our first point of contact was Daniel. From the moment we first spoke Daniel was brilliant. He was both professional, understanding and compassionate. Daniel explained the process in detailed but simple terms and it was in fact a smooth transaction from beginning to end. We completely trusted Daniel’s advice and guidance because he instilled us with confidence. We were shocked with the final price at auction which was significantly higher than any of us expected. Thank you to Daniel and Auction house for such a great service.

Natalie · 14 December 2023

★★★★★ 1/5

Trustpilot

Their website is a joke

Their website is a joke, I cannot log in saying with it saying "email address and password are incorrect" even though it is the Google saved information from when originally registered and logging in, So I try password reset and get "email address not recognised" Which is odd as they send emails to that email address! reminding me about the properties I was watching (which I cannot log at as I cannot log in)

P · 19 March 2024

★★★★★ 5/5

Trustpilot

Excellent service!

Bryony and Stephen were excellent from the Leeds office. I was very nervous selling a property through auction, but they reassured me and walked me through the process. They communicated with me weekly on progress, how many people had requested the pack/ registered to bid, and what I could expect on the day. I felt that they held my hand throughout and gave solid, honest advice. On the day, I was able to live stream the auction and if also felt like the auctioneer was doing the very best for the clients, he was trying to get the best price for each property and my property sold for quite a bit more than the guide price. I was over the moon! I would absolutely recommend the Auction House and their team. Thank you!

Amy · 2 November 2023