Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAuction was best for us
Helen Plumstead was very helpful in explaining everything fully, taking responsibilty for viewings etc. and achieving a good price for our property. We had tried for two years to sell through agents without success. Although market conditions meant accepting a more realistic price, this was achieved through Auctionhouse. Thankyou.
Mr · 24 March 2024
Agent replied · 26 October 2024
Thank you for your review of Helen & Auction House. We are so pleased to hear Helen was very helpful in explaining the process - Lauren
★★★★★ 1/5
TrustpilotLack of Transparency of Online bidding …
Online bidding at AuctionHouse property auction does not seem to have clear cut off time.I monitored a property where it had very few bids in the days and hours on auction date, and in the last 5 minutes before the auction's advertised "END" time, we discover that there is no fixed "END" time. Auction House then keeps extending that supposedly "END" time by another 2 minutes and that kept repeating 5 or 6 times. Now, we assume another bid received, but despite the bid we made was in the last seconds before "END" time, we can not be 100% sure that any other bid took place, System is not transparent enough as Bidders can not really see whether other bidders actually exist.Bidders should trust that an an auction does have a real "END" time and not just a "Liquid" end time that can just go indefinitely.We do not feel that the bidding process is transparent enough and neither price bid at the "End" was a fair one, given the repeated "extension". Property Auction houses have a responsibility to make the process transparent if they decide to advertise and switch to Online bidding to safeguard the trust of bidders.
MD · 30 September 2020
Agent replied · 26 October 2024
Hello,As is described throughout our website, as well as on the bidding page itself, if a bid is placed in the last 60 seconds of the auction, the end time will be extended to allow any under bidders to place another bid if they wish to (this also occurs where someone has placed a maximum bid, and the system is bidding on their behalf too). When there has been no bids for 60 seconds, the auction will then close. This is the most fair way for all buyers to get the opportunity to place their best bids, and for the sellers to achieve the best price for their property also. All bids, their amounts and time placed are all clearly displayed for anyone to see, and we are happy to discuss individual cases and provide audit trails for properties you have bid on if you feel there is a discrepancy. Please feel free to contact our Online Auctions team at any point to discuss this. Auction House Head Office
★★★★★ 5/5
TrustpilotQuick and efficient purchasing of…
Quick and efficient purchasing of property with the help of Dan keeping things running smoothly
Callum · 28 August 2026
Agent replied · 22 September 2026
Hi Callum, thank you for your wonderful feedback! We are so pleased to hear that the property purchasing process was quick and efficient, and that our Dan was able to ensure everything ran smoothly for you. Best, Auction House
★★★★★ 5/5
TrustpilotVery smooth process and Romilly from…
Very smooth process and Romilly from the office was always friendly and efficient.
Tom · 8 September 2026
Agent replied · 22 September 2026
Hi Tom, we are so glad to hear that the process was smooth and that Romilly was friendly and efficient. We appreciate your kind words. Best, Auction House
★★★★★ 5/5
TrustpilotThe auction house made the sale house in Manchesterof our…
The auction house made the sale of our house so easy for us without any pressure nor problems ☆ Rachel kept us updated every step of the way ☆ highly recommended and trusted 5☆☆☆☆☆ service Thanks
Marc · 19 October 2024
Agent replied · 26 October 2024
Hi Marc, it's great to hear that the sale of your house went smoothly with Rachel and the Manchester team. Thanks for the recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotBrilliant Service & Support
Absolutely brilliant service. From the initial explanation of how it works and the expert advice, right through to the sale of my property, the complete process was simple and stress free.Also a special thank you to Catherine who was most helpful, and always available to answer any queries
David · 12 March 2024
Agent replied · 26 October 2024
Thank you David Hunt for your review, we're really pleased you had a great experience with the Auction House North East team - Lauren
★★★★★ 1/5
TrustpilotThe special coditions in the contract…
The special coditions in the contract were a disgrace
Arash · 29 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a review, and we're sorry to hear you were unhappy with the special conditions attached to this lot.
The legal pack for this property was published on the Wednesday before the auction, and it set out all the special conditions, including any additional fees payable by the buyer. As with every lot we offer, buyers are responsible for reading the legal pack in full before bidding, and we always recommend having it reviewed by a solicitor so the terms and costs are clear before the auction.
We understand these conditions can be unwelcome if they come as a surprise, and if you'd like to talk anything through, please get in touch with our team directly on 01603 508500 and we'll be happy to help. Best, Auction House
★★★★★ 5/5
TrustpilotVery helpful team which made the…
Very helpful team which made the process of finding a property quick and efficient.
Benjamin · 27 August 2026
Agent replied · 22 September 2026
Hi Benjamin, thank you for taking the time to leave this feedback about how quick and efficient you found the auction process! Best, Auction House
★★★★★ 5/5
TrustpilotIt was a great experience although and…
It was a great experience and exciting too. The team at Auction House London were brill and very helpful. They kept me informed all the time and continued til the contract was exchanged.
Pal · 22 November 2024
Agent replied · 22 December 2024
Hi, it's great to hear that you had a good experience of auction and that the London team kept you informed throughout the process. Thanks for leaving a review! Best, Auction House
★★★★★ 5/5
TrustpilotFantastic experience
Although I have purchased properties from Auction house, today was my first time selling through them.Olivia & her team have been amazing from start to finish. Olivia’s communication has been very professional & prompt regarding any queries that I had, she explained the process from start to finish and guided me through it. The marketing made sure they gained the most interest they could to enable maximising the sale amount. The team kept me up to date weekly regarding current interest on the lot which was for sale. I would highly recommend buying or selling through them.
Chris · 3 December 2024
Agent replied · 22 December 2024
Hi Chris, it's great to hear that you had a great experience of selling with the South West team. Thanks very much for taking the time to leave a review! Best, Auction House
★★★★★ 5/5
TrustpilotFantastic work
Fantastic work Gary was great from day one, so helpfull and clear with the next steps.Things just worked out so easy.Thank you everyone at Auction House Uk and thank you Gary for all your help and support
N.O · 14 September 2024
Agent replied · 26 October 2024
Hi there, great to hear that you received clear and helpful service from Gary and the Auction House East Anglia team! Best, Auction House
★★★★★ 5/5
TrustpilotProfessional seamless service
Professional, friendly and approachable from first phone call to completion. Never sold a house through auction before, highly recommend Catherine and team at Auction House NE, everything explained and process was seamless.
Mr · 29 November 2024
Agent replied · 22 December 2024
Hi Mike, it's fantastic to hear the team at Auction House North East made your first time selling at auction seamless and easy! Thanks for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotProfessional and Informative
Helpful, professional, and informative. We were recommended by friends and were not disappointed.Robert kept us informed at all times during the auction/selling process. He gave advice when needed, and was honest with his thoughts regarding our property, so we did not feel pressured at any time.
Karen · 30 March 2024
Agent replied · 26 October 2024
Thank you Karen for your review of Auction House, we are so pleased to hear you found the team to be professional and informative - Lauren
★★★★★ 5/5
TrustpilotVery friendly and professional always…
Very friendly and professional always helpful specially ms Megan she was very helpful and always replied when I needed assistance highly recommended and professional people thanks guys
Hushim · 20 May 2026
Agent replied · 23 May 2026
Hi there, thank you very much for your lovely review. We're so glad Megan provided helpful and professional assistance. Best, Auction House
★★★★★ 5/5
TrustpilotGary Davison - like a terrier with a bone!
We were dealt with by Gary Davison who could not have been more helpful and informative. We felt very safe in his hands and were happy to leave all the arrangements to him.Although the property didn't sell at the first auction, Gary managed to find a buyer who had decided not to bid on the day, and after some haggling a sale was agreed. The buyer did mess us around with changing their mind about the price, as well as dragging their heels over deadlines, but Gary worked well on our behalf and eventually pinned them down to our satisfaction. He just wouldn't let it go!Many thanks, Gary, for your persistance!
Alan · 19 November 2024
Agent replied · 22 December 2024
Hi Alan, it is fantastic to hear about your recent experience selling through Auction House East Anglia! We will make sure your excellent feedback is passed on to Gary. Best, Auction House
★★★★★ 5/5
TrustpilotWe used this company after having no…
We used this company after having no success selling with no less than 3 other companies and we were very impressed with the speed of sale and the hassle free process. Dan was fantastic to deal with and I would highly recommend them to anyone.
Ken · 12 April 2024
Agent replied · 26 October 2024
Thank you for your review of Dan and the Auction House North Wales team, we are so pleased to hear you had such a positive experience and found the process hassle-free. Best wishes - Rachael
★★★★★ 5/5
TrustpilotDanny @ Auction House offers a…
Danny @ Auction House offers a fantastic service for his clients.He goes above and beyond and makes the whole selling experience at auction easy and understandable. Always at the end of the phone for advice whenever it’s needed. I’d highly recommend Dan for an auction property.
Neil · 23 March 2024
Agent replied · 26 October 2024
Thank you Neil for your review of Dan & Auction House. We are so pleased to hear Dan provided you a fantastic service. Thank you for recommending us and we look forward to working with you again - Lauren
★★★★★ 5/5
TrustpilotAuction House South Yorkshire
Auction House South Yorkshire are a great team to refer business to, for anyone looking for a speedy sale at the best possible price. They are extremely effective at marketing, communication, knowledge of the market, and as an agent for over 20 years I can’t recommend them highly enough and without hesitation to clients who can see the many benefits of an auction sale. Sam, Roxanna, Georgina, Beth and Jess all go above and beyond for our mutual clients, taking care of everything from the point of instruction to completion. JP - Your Move Estate Agents
John · 14 November 2024
Agent replied · 22 December 2024
Hi John, thanks very much for leaving a positive review of the South Yorkshire team, and for the recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotGreat service!
Hannah was really helpful and saw us very quickly. The process was explained clearly and we felt comfortable with the process. It’s definitely much better than the modern method of auction. My property sold quickly and we are very happy. Thank you!
Rhea · 31 May 2024
Agent replied · 26 October 2024
Thank you Rhea for your review of Hannah & Auction House; we are so pleased to hear you found Hannah to be very helpful throughout the process. All the best - Lauren
★★★★★ 4/5
TrustpilotPrompt professional service to customer.
AKINOLA · 12 October 2026
Agent replied · 13 October 2026
Hi Akinola, we are glad you enjoyed your experience with our team. Thank you for your feedback regarding our quick and attentive assistance. Best, Auction House
★★★★★ 1/5
TrustpilotBAD COMPANY JUST WANT MONEY
0 follow up and 0 cooperation got from the team. Paid for deposit and for administration fees including legal packs and etc and end up no one sent the packs and no follow up from anyone to assist the whole process. The only communication that I get is to ask for payment, money money money. After paying for, no assistance NOTHING!They told mortgage team the purchase had been cancelled and not letting the valuator to their job.Second appointment for the valuator to go, they don't cooperate and not giving access to valuator.They just want to make a lot of problem so that they can make you forfeit the upfront money that you paid.When you try to get a reason for their unprofessional, they will only tell you it's all your fault for not being able to do the whole process on time. Which, the issue lies with them.Unrecommended company.Ms G Wood will act like she don't know anything and push the responsibilities to someone else and keep quiet and not assist.Mr S the so call area manager is even worse, not only he did not review the whole case and will only tell you it's all your own fault. He only know how to push all the faults to you and make you forfeit the money.BAD COMPANY NO ASSISTANCE NO FOLLOW UP THEY JUST WANT TO GET YOUR MONEY FROM THE INITIAL PAYMENT AND DO THE SAME ROTATION AGAIN AND AGAIN
David · 11 November 2024
Agent replied · 22 December 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. Your review referenced a legal pack never being provided despite being paid for, however, every property we sell has a legal pack which is available to download on our website prior to the auction, free of charge. Any costs and the timelines associated with the purchase are clearly outlined within the legal pack terms of sale. The timeline for acquiring a property via an unconditional auction (typically 20 working days between exchange and completion), can make financing the purchase with a mortgage challenging, but our team are always willing to work with you and the vendor to try and facilitate this. We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.Kind regards, Auction House
★★★★★ 5/5
TrustpilotSelling at my first auction
Selling at my first auction. Time was taken to explain the whole process in detail which I was grateful for.As time went on I had a couple of questions and when I rang someone was at the end of the phone to answer my questions.Everything was done quickly and efficiently and would definitely use this auction company again.
Mrs · 17 May 2023
Agent replied · 26 October 2024
Hello, Thank you so much for your feedback. We're delighted to hear about your positive experience selling at auction for the first time. All the best - Abi
★★★★★ 5/5
TrustpilotFriendly and efficient service
Friendly and efficient service! I was guided through the whole procedure and all happened as had been explained. I felt I was in good and knowledgeable hands.
Ms · 11 May 2026
Agent replied · 23 May 2026
Hi Helen, thanks for taking the time to leave us this excellent review! We are delighted the procedure was explained to you clearly and you felt you were in good hands. Best, Auction House
★★★★★ 5/5
TrustpilotThe whole process was not without it's…
The whole process was not without it's obstacles but the professionalism shown was indicative of all the staff, with a special mention to Jenny Austen for her cheery personality and perseverance.
Gary · 9 November 2024
Agent replied · 22 December 2024
Hi Gary, thanks for your excellent review! We will make sure to pass your feedback on to Jenny. Best, Auction House
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