Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBAD COMPANY JUST WANT MONEY
0 follow up and 0 cooperation got from the team. Paid for deposit and for administration fees including legal packs and etc and end up no one sent the packs and no follow up from anyone to assist the whole process. The only communication that I get is to ask for payment, money money money. After paying for, no assistance NOTHING!They told mortgage team the purchase had been cancelled and not letting the valuator to their job.Second appointment for the valuator to go, they don't cooperate and not giving access to valuator.They just want to make a lot of problem so that they can make you forfeit the upfront money that you paid.When you try to get a reason for their unprofessional, they will only tell you it's all your fault for not being able to do the whole process on time. Which, the issue lies with them.Unrecommended company.Ms G Wood will act like she don't know anything and push the responsibilities to someone else and keep quiet and not assist.Mr S the so call area manager is even worse, not only he did not review the whole case and will only tell you it's all your own fault. He only know how to push all the faults to you and make you forfeit the money.BAD COMPANY NO ASSISTANCE NO FOLLOW UP THEY JUST WANT TO GET YOUR MONEY FROM THE INITIAL PAYMENT AND DO THE SAME ROTATION AGAIN AND AGAIN
David · 11 November 2024
Agent replied · 22 December 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. Your review referenced a legal pack never being provided despite being paid for, however, every property we sell has a legal pack which is available to download on our website prior to the auction, free of charge. Any costs and the timelines associated with the purchase are clearly outlined within the legal pack terms of sale. The timeline for acquiring a property via an unconditional auction (typically 20 working days between exchange and completion), can make financing the purchase with a mortgage challenging, but our team are always willing to work with you and the vendor to try and facilitate this. We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.Kind regards, Auction House
★★★★★ 5/5
TrustpilotSelling at my first auction
Selling at my first auction. Time was taken to explain the whole process in detail which I was grateful for.As time went on I had a couple of questions and when I rang someone was at the end of the phone to answer my questions.Everything was done quickly and efficiently and would definitely use this auction company again.
Mrs · 17 May 2023
Agent replied · 26 October 2024
Hello, Thank you so much for your feedback. We're delighted to hear about your positive experience selling at auction for the first time. All the best - Abi
★★★★★ 4/5
TrustpilotPrompt professional service to customer.
AKINOLA · 12 October 2026
Agent replied · 13 October 2026
Hi Akinola, we are glad you enjoyed your experience with our team. Thank you for your feedback regarding our quick and attentive assistance. Best, Auction House
★★★★★ 5/5
TrustpilotFriendly and efficient service
Friendly and efficient service! I was guided through the whole procedure and all happened as had been explained. I felt I was in good and knowledgeable hands.
Ms · 11 May 2026
Agent replied · 23 May 2026
Hi Helen, thanks for taking the time to leave us this excellent review! We are delighted the procedure was explained to you clearly and you felt you were in good hands. Best, Auction House
★★★★★ 5/5
TrustpilotI found the Auction House team…
I found the Auction House team (Norwich) extremely helpful at every stage. From viewing enquiries to after sale care, I experienced the same level of friendly, attentive, and accommodating service that put me at ease. Everything is upfront, the fees are straightforward and reasonable, and the auction day itself was well run. As a first-timer, I was thoroughly impressed and would happily recommend their services to others.
Joe · 6 May 2022
Agent replied · 26 October 2024
Hi Joe, Thank you leaving a review of your experience with the Norwich team. It's fantastic to hear from a 'first-timer' that our goal to make the sales process as stress free and efficient as possible was achieved. All the best - Abi
★★★★★ 5/5
TrustpilotThe whole process was not without it's…
The whole process was not without it's obstacles but the professionalism shown was indicative of all the staff, with a special mention to Jenny Austen for her cheery personality and perseverance.
Gary · 9 November 2024
Agent replied · 22 December 2024
Hi Gary, thanks for your excellent review! We will make sure to pass your feedback on to Jenny. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent service - very professional, friendly & helpful service.
I recently dealt with Auction House West Yorkshire, as I needed to sell a house which wasn't suitable for sale by a traditional Estate Agent due to it needing rewiring. Their service has been excellent. From the very start of the process, when Dan carried out a property visit to do a video walk-through, right up to the day of the auction, I was given regular, detailed updates. And, I'm very pleased to say, the property sold on the day of the auction, for 20 percent more than the initial valuation from a local Estate Agent. And with much less hassle, as there was no need for a property survey.Highly recommended company with a genuine focus on helping its customers.
Terry · 24 October 2024
Agent replied · 26 October 2024
Hi Terry, thanks for this excellent review! It is fantastic to hear that you sold your house for 20% more than the initial valuation from a Estate Agent. Thanks for the recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent service by Gary
Excellent service by Gary. Could have not ask for a better person to help and advise me and make the process so easy and no problems at all
Christine · 29 April 2026
Agent replied · 23 May 2026
Hi Christine, thank you very much for this five-star review. We are delighted to hear that Gary was so helpful. Best, Auction House
★★★★★ 5/5
TrustpilotDan from Auction House has been very…
Dan from Auction House has been very helpful throughout, made buying our forever home a stress free process. Would absolutely recommend Dan to anyone looking to purchase a property through Auction House. Excellent estate agents to work with with really good honest communication throughout.
Ash · 19 March 2024
Agent replied · 26 October 2024
Thank you Ash for your review of Dan & Auction House. We are so pleased to hear you found Dan to be very helpful throughout. Thank you for recommending us and we look forward to working with you again in the future - Lauren
★★★★★ 5/5
TrustpilotFrom start to finish I think the…
From start to finish I think the professionalism from Auction house was just brilliant.Chris Jackson referred us to a solicitor & energy certificate man Ian. And guided us to what we need to do. And I think it was just over two weeks and we got a sale.No messing with estate agents.I would highly recommend Thank you Chris
Mrs · 31 March 2023
Agent replied · 26 October 2024
Thank you for taking the time to share your feedback. All the best - Sam
★★★★★ 5/5
TrustpilotExcellent experience
I had to sell a property because of financial reasons. It needs work that I cannot afford to take on. I contacted Auction House London and got put through to Georgia, who is nothing short of amazing. Having not done this before, I had loads of questions and she answered every single one promptly and thoroughly. She helped me make every decision with clear guidance and information. She is an absolute credit to Auction House London and the reason I had an excellent experience - the world needs more like her! I wouldn't hesitate to engage with Auction House London again and would encourage anyone that was thinking about it to contact them.
Z · 16 October 2024
Agent replied · 26 October 2024
Hi, thanks very much for your lovely feedback for Georgia in the London team. It's great to hear of the excellent experience you had! Best, Auction House
★★★★★ 5/5
TrustpilotVery responsive team and clear in their…
Very responsive team and clear in their guidance and information throughout the auction process, especially as a new comer to such a purchase process. Melanie and Kate were particularly helpful
Jeremy · 21 November 2025
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Highly recommend
Justin · 11 September 2026
Agent replied · 22 September 2026
Hi Justin, thank you for your five-star review! We are so pleased to hear you had such a fantastic experience with us. Best, Auction House
★★★★★ 5/5
TrustpilotAnother good result with a difficult property
We've been selling our properties with Chris and the team for years and the service has been excellent from start to finish. From the quick and accurate valuations to the strong results, they are always helpful and a pleasure to deal with. The latest one wasn't straightforward but we got there in the end thanks to their help and advice throughout.Thanks again.
Sam · 20 October 2022
Agent replied · 26 October 2024
Hi Sam, thank you for taking the time to share your feedback. Always a pleasure to work with you too. All the best - Chris
★★★★★ 5/5
TrustpilotSuperStars 👍😊
John and George were really lovely. Thanks both!! George was exceptionally helpful and very patient with me. As I was also in the process of selling my other property whilst in the process of purchasing my current. A massive big THANK YOU to everyone at Auction House UK Scotland. Thanks lovies. ❤️ 🤗... God bless! x
Martine · 27 April 2023
Agent replied · 26 October 2024
Hello Martine, thank you for your feedback - We'll be sure to pass this on to George too! All the best - Abi
★★★★★ 5/5
TrustpilotYour representative Daniel Lawrence was…
Your representative Daniel Lawrence was very helpful and thoughtful throughout my enquiries and I feel went to great lengths to assist and inform. Made the whole experience a positive one. Regards Liz Everitt
Elizabeth · 3 September 2024
Agent replied · 26 October 2024
Hi Liz, it's lovely to hear of your positive experience with Dan and the North Wales teams, thanks very much for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotBrian made every effort to get the best…
Brian made every effort to get the best price for all lots,he took his time and didn’t rush through any lots,I would throughly recommend auction House if you need to sell your land or property
Susan · 27 July 2024
Agent replied · 26 October 2024
Hi Susan, thanks for the excellent review of Brian's patient auctioneering and the recommendation for Auction House East Anglia! Best, Auction House
★★★★★ 5/5
TrustpilotThank you to Noah and all the team…
Thank you to Noah and all the team @AHL.They are super efficient and make the process so smooth! Nothing is ever a problem! I highly recommend Auction house London !
Saul · 10 October 2024
Agent replied · 26 October 2024
Hi Saul, thanks very much for sharing your positive feedback on Noah and the London team! Best, Auction House
★★★★★ 5/5
TrustpilotThis is the easiest and quickest way to…
This is the easiest and quickest way to buy property. Olivia and her team in Plymouth are the best ! Look forward to more wins in the future.
Mark · 1 November 2024
Agent replied · 26 October 2024
Hi Mark, its great that you had such a positive experience buying property with Olivia and the South West team. Thanks for leaving a review! Best, Auction House
★★★★★ 5/5
TrustpilotThis is the second time I have used Auction House
This is the second time I have used Auction House. On both occasions, I have been kept up to date with the progress and ultimate success of the sales. In particular I would like to mention, and thank Mark Upston,who at all stages kept us fully informed of progress. Can strongly recommend.
Mike · 25 June 2023
Agent replied · 26 October 2024
Thank you for your review. We're really glad to hear you were pleased with the service you received for the second time and we look forward to assisting you again in the future. We'll be sure to share your feedback with Mark too. All the best - Sarah
★★★★★ 5/5
TrustpilotProfessional service provided by Dean…
Professional service provided by Dean and his team, good communication, well presented information in a timely manor which made the house sale go smoothly. The auction was very successful returning a value far higher than we had expected. Very pleased with the service and couldn't recommend them highly enough.
S · 8 September 2023
Agent replied · 26 October 2024
Thank you for your review, We'll be sure to share your feedback with Dean and his team. All the best - Sarah
★★★★★ 5/5
TrustpilotThe right choice
Cannot recommend highly enough my experience with East Anglian auction house.From being downhearted with the estate agents getting nowhere to being so excited from one phone call to Gary eased my concerns instantly.His experience was valuable,his calmness,attention to my needs and especially his local knowledge gave me so much confidence that I’d made the right decision.Massive thank you Gary.
Chris · 26 October 2022
Agent replied · 26 October 2024
Hi Chris, thank you for sharing your feedback. We're delighted to read about your experience with our East Anglia team and especially the wonderful Gary. Thank you for putting your trust in Auction House and we hope to work with you again in the future! Abi
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish, very proactive good communication throughout both with front office valuers and back office staff. Would highly recommend.
Phil · 8 May 2026
Agent replied · 23 May 2026
Hi Phil, thank you for this excellent feedback! We are delighted you had a great experience from start to finish. Best, Auction House
★★★★★ 5/5
TrustpilotSuper smooth service
A super smooth and very quick transaction. I wish all house sales worked like this. Adam and team were excellent at guiding me through the process. Highly recommended.
Chris · 23 October 2024
Agent replied · 26 October 2024
Hi Chris, fantastic to hear you experienced a smooth and quick sale with Adam and the Auction House Sussex team! Thanks for the recommendation. Best, Auction House
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